HP Compaq Presario Manuel

Getting Help

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other countries.

Other brand or product names are trademarks of their respective holders.

Contents iii

Chapter 1 Finding Information and

Solving Problems ..............................................1

Where to Go for Help...........................................................................................2

Getting Help from the HP Support Center............................................... 3

Using System Tools ..............................................................................................4

Getting Help from the Internet.......................................................................5

Restoring Your Software.....................................................................................6

Calling HP Support...............................................................................................8

Chapter 2 Troubleshooting.........................9

General Problems................................................................................................10

Answering Machine..............................................................................................13

CD-ROM.................................................................................................................... 15

Display.......................................................................................................................16

Fax and Phone.......................................................................................................16

Keyboard..................................................................................................................18

Mouse.........................................................................................................................19

Sound........................................................................................................................20

Speakerphone........................................................................................................ 21

Windows Desktop................................................................................................ 22

Contents

iv Getting Help

Chapter 3 Upgrading and Servicing

Your Computer ............................................... 27

Connecting External Components ............................................................28

Removing the Computer Covers and Other Components ...........35

Replacing the Battery.........................................................................................41

Adding Memory...................................................................................................42

Installing Add-in Cards................................................................................... 46

Adding Drives........................................................................................................52

Replacing Computer Covers and Other Components....................54

Using the BIOS Setup Program....................................................................58

Index ...................................................................61

Chapter 1

•

Finding Information and Solving Problems 1

Chapter 1 covers the following topics:

•

Where to go for help

•

Getting help from the HP Support Center

•

Using system tools

•

Getting help from the Internet

•

Restoring your software

•

Calling HP support

1Finding Information and Solving Problems

2Getting Help

Where to Go for Help

Hewlett-Packard offers a number of support solutions

for HP Pavilion PC owners, and this guide describes

each of these options.

•

Personal Guide If you are having trouble with

Microsoft® Windows®, try running the tutorials in

Personal Guide. See “Learning About the

Windows Desktop” in the Getting Started guide.

You can also use the Windows Help system by

choosing the Help option on the Start menu.

•

HP Support Center The HP Support Center

offers help with your hardware and software,

contains support contact numbers, and includes

a collection of system tools. See “Getting Help

from the HP Support Center” on page 3.

•

HP At Home The HP At Home Web site includes

an online System Guide. See “Getting Help from

the Internet” on page 5.

•

HP Pavilion Recovery The Recovery CDs allow

you to restore the software that originally came

with your computer. See “Restoring Your

Software” on page 6.

•

Troubleshooting Chapter 2 of this guide

provides a list of problems, along with possible

solutions. Just look up the area or component

you are having trouble with, and try the solutions

listed. See page 9.

•

HP Customer Care Center If you are still

having problems, call the HP Customer Care

Center. See “Calling HP Support” on page 8.

Chapter 1

•

Finding Information and Solving Problems 3

Getting Help from the HP

Support Center

If you are having trouble learning a new software

program or solving a problem, the HP Support

Center is the place to go. Your support contacts,

online documentation, tutorials, and system

maintenance tools have been grouped in this one

convenient location.

To go to the HP Support Center, choose

HP Support Center on the Start menu or

double-click the icon on the desktop.

Descriptions of HP Support Center options are listed

on the following page.

4Getting Help

HP Support Center Options

Software Help Each software package shipped with your

computer is listed here, along with its

manual (if there is one), online Help, and a

support phone number.

Hardware Help Information on hardware components (such

as your keyboard) is located here.

HP Pavilion

Library

Online manuals are found here. Software

manuals (also found under Software Help)

are found here as well.

Tutorials Learn skills such as creating software

shortcuts and changing the color of your

screen background by taking the short

lessons found here.

Common

Questions

Common questions that HP Customer Care

Center personnel are frequently asked are

listed and answered here. Subjects range

from modems to the Internet to MS-DOS

and more. Check here if you have a question

about your computer.

System

Maintenance

Here you will find system tools to clean up

your hard disk and remove viruses.

Technical

Support

Find information about your technical

support options here.

Using System Tools

All of your system maintenance tools are organized

in one convenient location – the HP Support Center.

You can run special utilities provided by HP, as well

as the Microsoft system tools.

To access system tools from the HP Support Center:

1Double-click the HP Support Center

icon on the desktop.

2Click System Maintenance. The HP-provided

tools are described in the following table. You

will also find links to the Microsoft system tools

(such as ScanDisk and Disk Defragmenter).

Chapter 1

•

Finding Information and Solving Problems 5

HP Utilities in the HP Support Center

Virus Protection If your system is infected with a virus, it can

display any number of symptoms. When in

doubt, run this utility, especially if you

download software from the Internet or use

shareware.

HP Pavilion

Recovery CDs

Before you got your computer, HP did a

backup of your entire system. The backup

CDs are included with your system in case

you need to restore any software that was

originally on your computer.

Getting Help from the Internet

Hewlett-Packard has a Web site on the Internet

dedicated to HP Pavilion PC owners. The HP At Home

Web site includes the following:

•

An online System Guide with technical support

information

•

Software updates

•

Answers to frequently asked questions

To go to this Web site using the Easy Internet Access

browser:

1Double-click the Easy Internet Access

icon on your desktop, or press the

Internet button on your keyboard.

2In the Browser Selector dialog box, click Easy

Internet Access browser.

3Click Start.

4Click the HP At Home button to go to the HP At

Home Web site.

If you are using another browser, you can go to the

Web site by entering the following address:

http://www.hp-at-home.com

6Getting Help

Restoring Your Software

If your software accidentally gets erased or

corrupted, you can reinstall the software. You may

need to reinstall all the software on your hard disk

or just certain applications. These two recovery

methods are:

•

System Recovery – Performs a full recovery

with or without completely reformatting your

hard disk. It reinstalls all application programs

included with your HP Pavilion PC.

•

Application Recovery – Allows you to select

the applications or drivers to be recovered. This

method preserves all data files that you have

created on your hard disk.

An HP Pavilion Recovery CD is provided for each

method. The CDs contain a copy of the software

originally installed on your system and can be used

only on the HP Pavilion PC model that they

came with.

Running the System Recovery Program

Warning: Formatting the hard disk removes all

information on the hard disk. If you reformat, you lose all

installed software and files created since you bought your

computer. You must reinstall software not originally on the

computer.

To run the HP Pavilion System Recovery program:

1With the computer turned on, insert the System

Recovery CD in the CD-ROM drive.

2Restart your computer. (Click the Start button on

the taskbar, choose Shut Down and then

Restart.)

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