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User Guide
The hereO Family User Guide - Table of Contents
GETTING STARTED 3
WHAT’S IN THE BOX 3
GETTING TO KNOW YOUR HEREO WATCH 3
CHARGING YOUR HEREO WATCH 4
DOWNLOADING THE HEREO FAMILY APP 5
ACCOUNT REGISTRATION 5
PROFILE CREATION 6
PAIRING YOUR HEREO WATCH 7
USING THE HEREO WATCH AND FAMILY APP 11
CREATING SAFE-ZONES 11
ADDING FAMILY MEMBERS 12
WATCH’S SETTINGS 13
WIRELESS LEASH 15
ADJUSTING THE TIME ON THE HEREO WATCH 16
ACTIVATING THE PANIC ALERT 16
USING THE APP 17
OVERVIEW 17
MAIN MENU 17
USER MENU 19
ADD/REMOVE MEMBER 19
CURRENT LOCATION OF USER 19
FIRMWARE UPDATES 19
TROUBLESHOOTING 19
RESTART YOUR WATCH 19
YOUR WATCH IS DISPLAYING SYNC FOR A LONG TIME 19
IF YOUR WATCH HAS BEEN LOST OR STOLEN 20
NEED FURTHER SUPPORT? 20
DISPOSAL AND RECYCLING INFORMATION 20
3
The hereO family User Guide
GETTING STARTED
WHAT'S IN THE BOX
• hereO GPS Watch
• Universal power charger
• Micro USB cable
• Quick start guide
GETTING TO KNOW YOUR HEREO WATCH
ANATOMY
WRISTBAND SIZE
The hereO GPS Watch comes with an adjustable wristband with six different sizes between 120-
160mm. When putting on the watch, ideally it will be snug on your child’s wrist so as not to risk the
watch slipping off.
DIMENSIONS
The dimensions of the watch face are 15x38x38mm (HxWxL).
WEIGHT
The watch weighs 45g.
SPLASH PROOF
The watch will endure splashes of water (e.g. washing hands or a few drops of rain) but it should not
Screen
Panic Alert /
Send pre-dened
message USB Connector
GPS Module
4
be submerged in water or under high water pressure. We do not recommend swimming, showering
or bathing with the watch on.
MATERIAL
The watch’s wristband is made out of non-allergenic silicon and the face is made of plastic.
BATTERY
The watch has a 410 mAh LiPo (lithium-polymer) battery that will last up to 60 hours on a single
charge (depending on usage and mode).
TOUCHSCREEN INTERFACE
The screen is an EPD (Electronic Paper Display) and has a touch sensitive display with which you can
send a Panic Alert and pre-dened messages
CHARGING YOUR HEREO WATCH
The hereO GPS Watch has a micro USB port for charging the device via the included power adapter.
To charge the device:
1. Connect the USB cable (male)
to the USB power charger
2. Connect the power charger to
your wall outlet
3. Connect the Micro-USB
connector (male) to the hereO
GPS Watch
Depending on usage, your device can last up to 60 hours on one charge. You can check the battery
level of your watch through the app. It is strongly recommendable to charge the device every evening,
as to not nd yourself with only a few hours left of battery life just when you need it the most. Just
plug the device to the charger in the evening and remove it the next morning, before your child
leaves the house.
CHARGE INDICATORS
Your watch should take approximately 2h to be fully charged. Charge indicators are as follows:
“OFF”: Will display on the screen when the battery is at and needs to be charged.
“SYNC”: Will be displayed when connecting to the server
“CHRG”: Will be displayed on the screen during the charging process.
“FULL”: Will be displayed on the screen when the watch reaches its full charge.
5
DOWNLOADING THE HEREO FAMILY APP
Before you can use your new hereO GPS Watch, you will need to download the free hereO Family
companion app from iTunes (for iOS based iPhones) or Google Play (for Android smartphones). From
your smartphone Navigate to:
www.hereofamily.com/download
OR
Scan this QR code:
ACCOUNT REGISTRATION
Once you have successfully
downloaded and installed the hereO
Family app on your device, upon
opening the app you will be prompted
with a log in / sign up screen.
NOTE: If you already have a hereO app account, you can go ahead and sign in, click on the arrow icon
displayed on the feed page, invite a new member, select “activate hereO watch", and skip to the next
section of this walk through – “PAIRING YOUR HEREO WATCH”
6
If you are new to the hereO family, select “Sign Up” and follow the prompts to create your hereO
account.
PROFILE CREATION
Photo Upload – You can upload a picture from your camera roll or take a new picture with your device
camera. Don’t be shy, give us your best shot ;-)
Proceed to ll in your email address, rst and last name, phone number, and a memorable password.
Hit “Create Account”, and you are good to go!
IMPORTANT: Your password should contain capital letters, lowercase letters, and numbers.
7
PAIRING YOUR HEREO WATCH
If you just created a new app account, you will be given the option to activate your new hereO GPS
Watch. The wizard on our app will guide you through every step of the activation.
Once your account is created
successfully, click “Add Device”.
Enter your child’s information and
proceed to the next step.
8
Select hereO 2.
Make sure your bluetooth is enabled
on your smartphone and click “Scan”.
9
You will see a list of the devices found.
Note that the last three digits displayed
on your watch's screen are shown on
your phone. If you have more than one
watch, choose the device you want to
activate rst.
Insert the 4 digits displayed on your
watch. Press "pair device" and wait a
few moments - activation can take up
to 2min.
IMPORTANT:
If your watch is displaying only 3 digits,
add "0" (zero) as the 1st digit.
Eg: If you watch is displaying 567,
insert 0567 on the app.
10
Now that you have successfully created
an account and paired the app with
your hereO GPS Watch, you will be
directed to your News Feed, where
you have the option to dene Safe-
Zones and add family members. You
can do this now, or skip it and come
back to it later via the “settings” menu
at any time.
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