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Troubleshooting
Moisture build up is a common cause of hearing aid failure and preventing it from occurring
will help extend the life of the hearing aid. We recommend placing hearing aids into a ‘dry-aid
kit’ or dehumidifier overnight which will help draw moisture out of the instruments overnight.
A selection of dry aid kits are available on our website.
Please do not wear the hearing aid when swimming. Remove the hearing aid when it is raining,
and when showering or bathing. If hearing aid accidentally falls into the water, do not use a
hairdryer or microwave to dry it. You can dry it with a soft, clean cotton cloth and put it in a
ventilated environment, or in a dry aid kit for a few days.
Do not expose the hearing aid to extreme temperatures or allow prolonged exposure to sunlight.
Do not drop your hearing aids or knock them against hard surfaces.
Do not wear your hearing aids during X-ray, MR scans, CT scans, short-wave diathermy,
or similar radiation treatments.
Take off your hearing aids before you go into high electrical fields or strong magnetic fields
and leave your hearing aids outside. (Such as transformer substation or power stations).
SYMPTOM POSSIBLE CAUSES SOLUTIONS
No sound
Dead or low battery Replace battery
Battery improperly inserted Insert battery correctly
Wax or debris in the microphone or receiver Clean both microphone and receiver with brush.
Remove and clean the dome
Not loud
enough
Low battery Replace battery
Excessive ear wax Consult your physician
Wax or debris in the microphone or receiver Clean both microphone and receiver with brush.
Remove and clean the dome
Hearing change Contact HearingDirect.com
Whistling
feedback
Loose insertion of hearing aid Remove and reinsert
Excessive ear wax Consult your physician
Dome too small Change to larger or closed dome
Not clear
or distorted
sound
Low battery Replace battery
Hearing instrument damaged Contact HearingDirect.com
Hearing instrument settings not optimal Contact HearingDirect.com
