Hearing Help Express Apollo-E600 Manuel utilisateur

PO Box 586 • DeKalb, IL 60115 • HearingHelp.com

an IntriCon company

1-800-221-2099

APOLLO-E600

USER GUIDE

My eartip size:

My tubing size:

Parts identified

Turning Apollo on/off

Charging your Apollo-E600

Slim-tubing / Removing & Attaching

Eartips / Removing & Attaching

Which is Left and Right

Inserting & removing Apollo-E600

Volume control

Listening settings

Cleaning & care instructions

Troubleshooting/Service

Service Plans

Technical data

Additional information

Accessories

Warranty

14-15

21-800-221-2099 • HearingHelp.com

TABLE OF CONTENTS

an Intricon company

WELCOME TO HEARING HELP EXPRESS!

Congratulations on your choice of the Apollo-E600 hearing aid to help

you on your journey to improved hearing. We’re confident you’ll enjoy

all the benefits the Apollo® has to offer, especially knowing you saved

thousands of dollars without sacrificing hearing improvement.

Put yourApollo®-E600to the test and find out if it’s right for you.

We only askthat you read these instructions to help you get the most

hearing improvement and to make the most of your 45 day home trial.

For your better hearing.

Remember, we’re here to help. If you have

questions or need help with your Apollo-E600

hearing aid, call toll-free.

Call: 1-800-221-2099 (Mon - Fri • 7:30 am - 5 pm CST)

or email us at: suppor[email protected]om

For your better hearing.

Y r Hearing Su  t Team

1-800-221-2099 • HearingHelp.com

1. Sure-lock

2. Slim-tubing

3. Eartip

4. Microphone

5. Volume control and

on/off switch

6. Multi-memory button and

charging indicator light

7. Charging port

8. Charging cord

Serial number: located on the

outer casing of hearing aid

PARTS IDENTIFIED

Get to know your Apollo-E600

EARTIPS AND TUBING

The fit of your hearing aid is very important. See pages 5-6

for full details on eartip sizes and proper tubing length.

The Volume wheel also functions as an on/off switch.

Turning your Apollo-E600 ON: When the volume wheel is set to

the “0” position, rotate the wheel slightly (up towards the tubing),

you may feel a slight “click”. After you turn your Apollo on, there is a

2-3 second delay before you will hear any sound.

Turning your Apollo-E600 OFF: Rotate the volume wheel all the

way down to the “0” position until you feel a slight “click”. When

your Apollo hearing aid is not being used, we recommend you turn

it completely o.

41-800-221-2099 • HearingHelp.com

CHARGING YOUR APOLLO-E600

Your Apollo-E600 is powered by a lithium polymer battery and should

not be removed from the device.

We recommend that you fully charge your Apollo-E600 before using it

for the first time. A full charge can take several hours, and will allow

for up to 16 hours of use. Your Apollo-E600 will stop working when

the battery’s power has been completely depleted.

To maximize the extended life of the battery, keep the hearing aid

plugged into the charger when not in use for an extended period of

time. Charging your hearing aid is similar to charging a cellphone.

1. Turn your Apollo-E600 off by rotating the volume wheel to “0”

(you should feel a slight “click”).

2. Plug the mini-USB connector into the charging port on your

hearing aid

3. Plug the regular USB connector into the AC power plug. You can

also plug it into a computer USB port or any other standard USB

power source used for charging other electronic devices.

also plug it into a computer USB port or any other standard USB

power source used for charging other electronic devices.

A blue LED indicator light will appear on the program

button, below the volume wheel, indicating the hearing

aid is connected. The blue indicator light will turn

green when the Apollo-E600 has reached a full charge.

It can take several hours to reach a full charge.

There is no harm by leaving the hearing aid connected once it is fully charged.

1-800-221-2099 • HearingHelp.com

SLIM-TUBE CHOICES

You can try your Apollo-E600 right away just as it is.

We’ve selected the slim-tubing that works the best for

most people and encourage you to try this size first.

You will find size 2 slim-tubing attached to your

Apollo-E600.

We have included an additional size slim-tubing to try if the size 2

does not fit properly.

Extra slim-tubing for Men: Extra slim-tubing for Women:

Size 3 Left and/or size 3 Right Size 1 Left and/or size 1 Right

It’s important for the slim-tubing to fit correctly: slim-tubing should

fit snugly against your ear once the Apollo-E600 and eartip are in place.

If not, the slim-tubing may be too short or too long. Try a different

slim-tubing length.

Slim-tubing sizes/lengths:

There are three sizes of slim-tubing available for the right and left ear.

Right slim-tubing: 1 R, 2 R, 3 R

Left slim-tubing: 1 L, 2 L, 3 L

1 2

REMOVING slim-tubing from the Apollo-E600:

Grasp the thicker base of

the slim-tubing near the

top of the Apollo-E600.

Twist the tubing counter-clockwise.

Continue to “unthread” the tubing

from the hearing aid.

Line up the gold nozzle on the Apollo and the thicker

tubing base on the end of the slim-tube. Thread the

tubing onto the gold nozzle by twisting clockwise.

Attention: Please make sure eartips and slim-tubing are securely

attached before using so they do not come off in your ear.

REMOVING AND ATTACHING SLIM-TUBE

ATTACHING slim-tubing to the Apollo-E600:

61-800-221-2099 • HearingHelp.com

How to Remove dome tips:

1. Hold the ear tip tightly and grasp the tubing

directly behind the ear tip. Pull firmly.

How to Attach dome tips:

1. Line up the narrow tubing nozzle with the opening on the inside

of the ear tip.

2. Push together firmly until the ear tip is securely attached. Wiggle

the ear tip to be certain it stays in place.

REMOVING AND ATTACHING DOME TIPS

We offer a variety of eartip options. We have attached the eartip style that

we feel works best for most. Also included are several other eartip options.

If you have trouble with the fit of the eartip or if you experience feedback

(squeal), give the other eartips a try.

EARTIP CHOICES

Tulip dome eartip: Designed to help reduce feedback while allowing for

better speech clarity. Provides a great fit for a wide variety of ear canal

shapes and sizes. Available in one size.

Open dome eartips: Helpful for those with a mild hearing loss and

can provide you with better speech clarity. Available in sizes small,

medium and large.

Closed dome eartips: Designed to reduce feedback (squeal) if you

have more of a moderate hearing loss. Available in sizes small, medium

and large.

Double dome eartips: Designed for those that struggle with feedback

(squeal) due to having a moderate to severe hearing loss or using the

hearing aid on a higher volume level. Available in sizes small, medium

and large.

WHICH IS LEFT AND RIGHT

Apollo-E600 hearing aids can be used in either ear by

selecting a right slim-tubing or a left slim-tubing. Each

slim-tubing is preformed to “point” into either the right or

left ear. Right slim-tubing has red lettering on it and left slim-tubing has

blue lettering (printed near the eartip).

If you’re not sure of the color, hold the Apollo

with the tubing attached and the volume control

facing towards you. Left tubing will point to the

right and right tubing will point to the left.

How to insert the Apollo-E600:

1. Grasp the slim-tubing behind the eartip and gently

push the eartip into your ear canal.

2. Place your Apollo-E600 over the top of your ear.

3. The slim-tubing will probably bulge slightly near the ear

canal. Point at the bend in the tubing and push gently.

The eartip should slip a little further into the ear canal for

proper placement. The tubing should fit snugly against

your ear.

Note: If pushing on the slim-tubing causes discomfort, STOP.

Call for assistance. 1-800-221-2099

4. Place the sure-lock into the bowl of your ear. The sure-lock

is the thin filament attached to the tubing. Use your finger

to secure the sure-lock into the most comfortable position.

To Remove Apollo-E600:

1. Grasp hold of the slim-tubing against your ear and gently

pull. The eartip will slip out of your ear.

2. Remove the Apollo-E600 from behind your ear.

NOTE: Tubing should not bulge away from the ear or pull the

Apollo down or the eartip out of the ear. If this occurs, try a

different length tubing.

into the ear canal for

ATTENTION: Confirm the eartip is attached to the slim-tubing each time you remove it

from your ear. If the eartip remains in your ear, seek medical assistance.

INSERT AND REMOVE HEARING AID

Set for

left ear.

Set for

right ear.

ADJUSTING THE VOLUME CONTROL

Program Control: Your Apollo-E600 is equipped with a multi-

memory program button located just below the volume wheel.

Press the button to select your program setting.

Your Apollo-E600 will help you identify which program

setting you are using. When you select program 1 you

will hear one beep, program 2 will emit two beeps and

when program 3 is selected you will hear three beeps.

Setting 1: Normal setting – 1 beep. This setting is

best when used for normal listening situations.

Setting 2: Noise setting – 2 beeps. Reduces the amount of low

frequency amplification. Often helpful in noisy situations.

Setting 3: Whistle reduction setting – 3 beeps. Use if your

Apollo-E600 whistles or if sounds seem too sharp or tinny.

CHOOSING YOUR PROGRAM SETTING

Program

control

1-800-221-2099 • HearingHelp.com

You have a “smart” Apollo-E600: Each time you turn your Apollo-E600 on,

it will be on the same program setting you were using when you turned it off.

Increase

Decrease

Volume Control: Your Apollo-E600 is equipped

with a volume wheel. To adjust the volume

up and down, rotate the volume control wheel.

The higher the number shown on the wheel,

the more amplification.

TALKING ON THE TELEPHONE

You can use your Apollo hearing aid while talking on the

telephone. Hold the phone close to your hearing aid. You

may need to move the phone around a bit until you find

where the hearing aid best receives the sound coming from

the phone. If you experience feedback (squeal), you may

need to tilt the phone at a slight angle.

1-800-221-2099 • HearingHelp.com 9

IMPORTANT CARE INSTRUCTIONS

BEGINNING THE DAY: After showering, apply

all lotions, creams, hairspray, perfume and

cologne BEFORE putting on your Apollo-E600s.

Water and such sprays can damage hearing aids. And please remember, your

hearing aids are sensitive and don’t like extreme heat or cold. Never place your

Apollo-E600 in water. If it becomes wet, let your Apollo-E600 stand in a dry

place or DryAid dehumidifier for several hours. NEVER use heat (blowdryer, oven,

microwave, etc.) to dry your Apollo.

AT THE END OF THE DAY: When your Apollo is not in use, turn the aid completely

off and connect it to the charging cord. With the Apollo turned off, you can be

assured your hearing aid is not squealing. A squealing hearing aid can attract pets

which have been known to chew on hearing aids and damage them beyond repair.

MAINTAINING YOUR DEVICE

It’s important to clean your Apollo hearing aid regularly. Without

regular cleaning, wax and moisture can build up and prevent the

hearing aid from working properly. It’s best to clean your Apollo-E600

in the morning before you use it.

Cleaning your hearing device:

1. Wipe off the outside of the hearing aid and eartip with a soft cloth or

hearing aid cleaning wipes (call to order).

2. Use the included cleaning brush and tube cleaning tool to gently

remove wax and dirt from the hearing aid sound openings.

How to clean the thin tube:

1. REMOVE the THIN TUBE from the device (see pg. 5).

2. REMOVE the EAR TIP from the TUBING (see pg. 6 ).

3. Insert the cleaning tool into the triangular base at the

end of the thin tube and thread it all the way through

so it comes out the other end of the tubing.

4. Wipe off any debris on the end of the cleaning

tool before pulling it back through the tubing.

Purchase replacement slim-tubing cleaning tools by calling 1-800-221-2099.

10 1-800-221-2099 • HearingHelp.com

If your hearing aid is: WHISTLING (FEEDBACK)

1Your Apollo-E600 may briefly whistle when a hand, hat or other

object is near it or when inserting and removing.

2 Turn the volume down, it may be set too high (pg. 8).

3 Check that your eartip is inserted correctly (pg. 7).

4 Try a different size eartip (pg. 6) or call customer service for

other options.

5 Verify that the tubing is attached correctly and is in good condition.

If the tubing is damaged, it should be replaced (pg. 5).

1 Charge your Apollo-E600 hearing aid (pg. 4).

2 Clean your Apollo-E600, microphone ports, and

eartip (pg. 9).

3 If your Apollo-E600 goes dead periodically, but comes on

after several hours of rest, the problem may be a build-up of

humidity. Try storing it in a DryAid dehumidifier when not in use.

TROUBLESHOOTING YOUR APOLLO-E600

If your hearing aid is: WEAK, DISTORTED, DEAD

If your Apollo-E600 requires service, send it to:

Hearing Help Express • PO Box 586 • DeKalb, IL 60115-0586

SERVICE

1Call 1-800-221-2099 for authorization before returning your

hearing aid for repair.

2 Enclose a note with your name, address, phone number and a

description of what is wrong with your device.

3 Pack your device securely in a sturdy box. Do not mail your

hearing aid in an envelope, it could be destroyed during

shipment. We recommend insured mail for your protection.

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