Health O Meter Professional 1100KL Dimensions

Can the clock be changed to military time?

The clock cannot be changed to military time.

Can the power adapter port on the display head be replaced?

The adapter port cannot be replaced.

What is the part # for the power adapter for the 1100KL?

For scales with a serial number including the letter “E”, “K” or “L”, the power adapter part # is

ADPT30. To purchase a replacement power adapter, contact your medical supply distributor.

What is the minimum weight that can be weighed on an 1100KL?

The scale will not lock on a weight less than 5 lb / 2.27 kg.

Does the 1100KL come with a height rod?

The 1100KL does not come with a height rod. To purchase an 1100KL scale with a mechanical

height rod the scale must be ordered as item # 1100KLHR. For customers that already own an

1100KL and would like a height rod, customers can purchase item # PROPLUSROD. To purchase the

1100KLHR or the optional PROPLUSROD height rod, contact your medical supply distributor.

What is the warranty period for the 1100KL?

The manufacturer warranty begins the date you purchase and covers the scale for 2 years. A 2 year

extended warranty is available for purchase with the item # SS-1100KL. To purchase an extended

warranty, contact your medical supply distributor.

Can the display head on the 1100KL be replaced?

Depending on the manufacturing year of the scale the head may be replaceable or an upgrade kit

may be utilized. Contact Customer Service at 800-815-6615 to determine the appropriate solution.

Does the 1100KL come with hand rails?

The scale does come with handrails that allow the patient to hold onto for stability while the scale

accurately calculates weight.

Where can I nd the manual for the 1100KL?

Visit the 1100KL product page, https://www.homscales.com/products/digital-platform-scale, and

scroll down to click on the product manual link.

What are the dimensions of the scale?

31 ¼” x 27 ¼” x 49 ¾” (794 mm x 692 mm x 1264 mm)

1100KL

FAQs

Health o meter®Professional Scales

9500 West 55th Street USA

McCook, IL 60525-7110

Phone: 1-800-815-6615

Fax: 1-800-654-7330

www.homscales.com

What does the date code mean?

The date code located on the product label signify when the scale was manufactured. The rst two

numbers are the weeks and the last two numbers are the year. For example, a date code of 0420

means the scale was made in the 4th week of the year 2020.

How do you lock the scale into KG or LB?

For models with the letter “E” in the serial number follow this procedure to lock the weight

measuring unit.

Unit of Measure Conguration / Unit Lock

(This feature is not available on KG models)

The weight measuring unit (pounds/LB or kilograms/KG) can be changed by pressing .

Follow this procedure to lock the weight measuring unit into LB or KG

only.

1. Press to access the Help menu options.

2. While in the Help menu, press to select “Set Options”.

Press to advance to the next menu.

3. “Units Lock” is the rst setting listed in the “Set Options” sub-

menu. With “Units Lock” highlighted in red, press to change

the “Units Lock” option. Choose “Unlocked”, “LBS Locked”, or “KG

Locked”.

Note: You must press to save your selection.

Note: To permanently lock the weight measuring unit, see the

Everlock® section in the user manual.

When was the scale manufactured?

The date code located on the product label signify when the scale was manufactured. The rst two

numbers are the weeks and the last two numbers are the year. For example, a date code of 0420

means the scale was made in the 4th week of the year 2020.

After replacing the display head on the 1100KL, how much weight do you need to calibrate

the scale?

The minimum weight to calibrate the scale after replacing the display head is 200lb or 100kg of

certied weight.

When is maintenance required on the 1100KL?

There is no required maintenance schedule for the 1100KL, users should adhere to their

institution’s maintenance policies. Health o meter Professional Scales recommends that before rst

use, or after long periods of non-use, check the scale for proper operation and function.

1. Check the overall appearance of the scale for obvious damage, wear, and tear

2. If applicable, inspect the AC adapter cord for cracking, fraying, and for broken/bent prongs.

1100KL

FAQs

Health o meter®Professional Scales

9500 West 55th Street USA

McCook, IL 60525-7110

Phone: 1-800-815-6615

Fax: 1-800-654-7330

www.homscales.com

Help

Unit

Enter

Where can you buy the 1100KL scale?

Health o meter Professional products are sold through medical supply distributors. Contact your

medical supply distributor or perform an internet search for “1100KL” to nd a dealer online.

What can be done if the scale will not power on with adapter or batteries?

If powering the scale via batteries, replace all 6 batteries with new D batteries. If the scale will work

on batteries and not the power adapter, the power adapter may need to be replaced. To purchase

a replacement power adapter, contact your medical supply distributor and order item #ADPT30. If

the scale will not power on with new batteries or using the power adapter, contact Health o meter

Professional Scales Customer Service at 800-638-3722.

Can you replace the display head on every version of the 1100KL?

The display head on the current version of the 1100KL can be replaced. Previous versions will need

item # PROKIT which includes new load cells for the base, a new load cell cable and a new display

head. The PROKIT also comes with a 1 year warranty. For more information contact Customer

Service at 800-815-6615.

The weight measurement will not settle or lock, can that be xed?

Follow these check procedures. If still experiencing a problem contact Technical Support at 800-

638-3722 for troubleshooting assistance.

1. Ensure the scale is on a at solid surface.

2. Ensure sure nothing is touching or interfering with the pillar or the base of the scale.

3. Check that all feet are securely attached on the scale.

4. Check the load cell cable connection.

When turning on or off the scale the screen freezes, can that be xed?

The scale may have an inoperative component. The display head on the current version of the

1100KL can be replaced. Previous versions will need item # PROKIT which includes new load cells

for the base, a new load cell cable and a new display head. For more information contact Customer

Service at 800-815-6615.

If the keypad overlay is worn out or damaged is it replaceable?

The keypad overlay is not a replaceable part.

How can the scale be tested to ensure the weight measurements are accurate?

Test the scale accuracy using certied weights. If the measurements are inaccurate the scale can be

calibrated.

Where can we nd calibration procedures?

https://www.homscales.com/calibration

1100KL

FAQs

Health o meter®Professional Scales

9500 West 55th Street USA

McCook, IL 60525-7110

Phone: 1-800-815-6615

Fax: 1-800-654-7330

www.homscales.com

When scale shows an under or over error message what does that mean?

1100KL

FAQs

Health o meter®Professional Scales

9500 West 55th Street USA

McCook, IL 60525-7110

Phone: 1-800-815-6615

Fax: 1-800-654-7330

www.homscales.com

Symptom Possible Cause Corrective Action

The display shows “UNDeR” A negative weight is present Press the TARE button to zero

the scale.

The display shows dashes and

the “OVERLOAD” icon is dis-

played

The weight on the scale

exceeds the capacity

Remove the excess weight and

use the scale according to its

limits

What EMR can the scales be connected to?

For reliable transmission of weight data, this scale is designed to connect to a computer, monitor,

or other electronic data device via Health o meter®Professional Connectivity Solutions. Via the

connectivity solution the scale can interface with the following: Allscripts TouchWorks® and

Professional™ systems, Midmark®IQmanager®Software, MedicalMine’s ChARM Health,

Welch Allyn Connex® Spot Monitors, Welch Allyn Connex®Vital Signs Monitors and Welch

Allyn Connex®Integrated Wall Systems

If the scale does not have internal Pelstar Wireless Technology, is add-on wireless technology

available?

Wireless technology can be added by purchasing item # PELSTARONE. This kit is an external

wireless solution that connects to the 1100KL. There is no need to purchase a new scale. To

purchase the PELSTARONE kit contact your medical supply distributor.

Is a hardwire connection to a Welch Allyn Connex or Vital Signs LXi available?

Wired solutions are available to connect the scale to Welch Allyn Connex systems. The item

numbers to order are: C-HOMWA-1 (for Connex devices) or L-HOMWA-1 (for LXi monitors).

Can we connect directly to a PC?

Direct connection to a PC is available both wired and wirelessly. A wired connection is available

utilizing the scale’s USB port and a USB 2.0 cable. A wireless connection is available wirelessly with

the scale when purchased as a “BT” model or available as an after-market add-on using item #

PELSTARONE

Note: Transfer to an EMR application on a PC requires the user to have an account with Allscripts

or Midmark.

Can we extend our warranty on the scale?

An extended warranty for the 1100KL is available through Health o meter Professional’s

ScaleSurance extended warranty program. To purchase an extended warranty, contact your medical

supply distributor and order item # SS-1100KL.

1100KL_FAQs_20201102

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