Hayward EcoStar Manuel utilisateur

EcoStar®&

EcoStar SVRS®

Troubleshooting

Guide

SP3400VSP

SP3400VSPVR

Drive r1.13

Interface r3.0.8 residential

Interface r3.0.8C commercial

Table of Contents

Important safety

instructions Pg. 1

7. Check

System: “Stall error’ or ‘Drive Failed

to Start’

Pg. 14-15

Replacing a Drive

Pg. 2

8:Check System:

‘SVRS Tripped’ Pg. 16-17

Replacing

a Display Pg. 3

9. Check

System: ‘Warning No Comm’Pg. 18-19

1. Check System: ‘PFC

-HI’ Pg. 4-5

10. Check

System: ‘Memory Failure’ Pg. 20

2. Check System: ‘Prime Failed’

Pg. 6-8

11. Condition: Blank/Bad

On-Pump Display Pg. 21-22

3. Check System: ‘Power Interrupt’

Pg. 9

12. Condition: Blank/Bad

Wall Mount Display

Pg. 23-24

4. Check System: ‘AC Mains Low’

Pg. 10-11

13. Condition: Pump Tripping Breaker

Pg. 25-26

5. Check System:

‘Drive is Overheated’

Pg. 12

Diagnostic

Menu Pg. 27

6. Check System:

‘Heat Sink Overheat’

Pg. 13

Troubleshooting

Flow Charts Pg. 28-35

EcoStar VSP(VR)

Page 1

Warning

High Voltage Electrocution Hazard

Hazardous voltage can shock, burn, cause serious injury

and or death. To reduce the risk of electrocution and or

electric shock hazards:

•Only qualified technicians should remove the panel

•Replace damaged wiring immediately

•Insure panel is properly grounded and bonded

Page 2

ALWAYS use the included display when changing out an EcoStar drive:

Replacing a Drive

•Be sure to use the display that comes with the

replacement drive rather than move the ‘old’ display to

the new drive.

•This is important because the new display will have the

most recent programming updates, which will ensure

the new drive performs as expected.

•Though this means the new display will have to be

reprogrammed, using an old display can also lead to

unnecessary fault codes.

Standard Model:SPX3400DR

SVRS:SPX3400DRVR

Page 3

EcoStar displays ARE backwards compatible.

Replacing a Display

•This means when changing out just a display, a

working drive will not have to be replaced as well.

•All new displays are compatible with previous/existing

drives.

•Though a new display is backwards compatible with an

older drive, a new drive is not backwards compatible

with an older display (see previous page for more

information).

Display ONLY:SPX3400LCD

1: Check System

‘PFC-Hi Error’

This error code will be displayed when the drive detects an overvoltage condition

(AC mains supply exceeding 280volts). It is NOT an indication that something is

wrong with the pump or drive.

Shut off the breaker supplying the EcoStar with

power for at least 2 minutes, verify screen is

blank, then restore power.

Inspect pump display

The error has now cleared. If error frequently

reoccurs AND pump is controlled by Hayward

automation, proceed to step 1C.

Page 4

Power cycle

Step 1A Step 1B

1: Check System

‘PFC-Hi Error’

Wire the pump to the ‘filter’ relay and set timers in the automation system as desired.

Keep in mind, the EcoStar must be powered down for at least 1 minute every 24 hours.

Page 5

Step 1C

Note: This solution will cause a ‘Bridge Comm Error’ on the controller. This expected error indicates that the

pump is not communicating while powered down; this error will clear when pump’s power is restored. Please

inform customer prior to employing this solution.

When connected to Hayward Automation, automatically clear error daily by wiring

the pump to the load side of the ‘filter’ relay (do not disrupt low voltage wiring):

2: Check System

‘Prime Failed’

This error can occur in Stand Alone or Relay Control/Auto Prime modes. It

indicates that the pump was unable to prime within 15 minutes of startup.

Verify there are no air leaks on suction side

plumbing. If no air leaks, go to step 2B. If air

leaks exist, repair plumbing and retry prime.

Inspect basket lid

Inspect basket lid ‘O’ ring and ensure a good

seal. If ‘O’ ring is damaged replace and proceed

to step 2C.

Page 6

Inspect plumbing

Step 2A Step 2B

Note: Auto Prime mode may not work when plumbing pipe sizes are smaller than 2”.

2: Check System

‘Prime Failed’

Inspect filter, skimmer, and pump baskets for

obstructions or debris. Clean filter and clear all

debris, then retry. If prime fails go to step 2D.

Remove ‘Auto Prime’

Remove pump from Auto Prime mode and set

for 3 minute prime (or higher) to eliminate the

fail to prime error, follow steps on next page.

Page 7

Inspect baskets & filter

Step 2C Step 2D

Plumbing less than 2” in diameter may cause flow restrictions great enough to inhibit Auto Prime from

working properly. If diameter is less than 2” setting the pump to 3 minute prime (or higher) is recommended.

Page 8

Use the steps provided below to change the EcoStar Prime cycle from ‘Auto

Sense’ to ‘3 Minute’:

Changing from Auto Prime to 3 Minute Prime

Once configuration is complete

press the ‘Menu’ button. To save

changes, press the ‘plus’ button.

To disregard changes press the

‘minus’ button.

Step IIIStep II

Press the right arrow button until

‘Set max-speed Prime period:’

appears. Use the plus or minus

button to toggle between ‘Auto

Sense’ and ‘3 minutes’.

Press the Menu button until

‘Configuration Menu – Locked’

appears. Then press and hold the

left and right arrow buttons for

about 5 seconds until unlocked.

Step I

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