Grandstream Networks GXP1610 Manuel utilisateur

GXP1610/1620/1625/1628

BroadWorks SCAConfiguration User Guide

Grandstream Networks, Inc.

GXP1610/1620/1625/1628

BroadWorks SCA Configuration

User Guide

GXP1610/1620/1625/1628

BroadWorks SCAConfiguration User Guide

Page 1 of 11

GXP1610/1620/1625/1628

BroadWorks SCA Configuration

User Guide

Index

INTRODUCTION..........................................................................................4

OVERVIEW OF FUNCTIONS......................................................................5

KEY CONCEPTS...................................................................................................................................5

SCA CONFIGURATION ON GXP PHONES .........................................................................................5

PRIMARY PHONE..........................................................................................................................5

SECONDARY PHONE...................................................................................................................7

VISUAL INDICATORS ...........................................................................................................................9

PUT A CALL ON HOLD........................................................................................................................10

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BroadWorks SCAConfiguration User Guide

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Table of Tables

GXP1610/1620/1625/1628 BroadWorks SCA Configuration User Guide

Table 1: Different Kinds of Line LED Status................................................................................................10

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Table of Figures

GXP1610/1620/1625/1628 BroadWorks SCA Configuration User Guide

Figure 1: Configure the SIPAccount Settings...............................................................................................6

Figure 2: Configure Special Feature.............................................................................................................6

Figure 3: Choose Shared Line Option for Line Key Mode............................................................................7

Figure 4: Configure SIPAccount Setting for Secondary Phone ...................................................................8

Figure 5: Configure Special Feature for Secondary Phone..........................................................................8

Figure 6: Choose Shared Line Option for Line Key Mode on Secondary Phone.........................................9

Figure 7: Put a Call on Hold........................................................................................................................11

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BroadWorks SCAConfiguration User Guide

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INTRODUCTION

Shared Call Appearance (SCA) allows multiple phones to share one extension number and manage a call

as a group. This document serves as an end user guide on how to configure Grandstream

GXP1610/1620/1625/1628 Small-Medium business IP phones for BroadWorks Shared Call Appearance

feature. How to configure SCAon BroadWorks Application Server is out of the scope of this document.

System Administrators shall check BroadWorks Partner Configuration Guide for more detailed information:

http://www.grandstream.com/general/general_interop_broadsoft.pdf

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BroadWorks SCAConfiguration User Guide

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OVERVIEW OF FUNCTIONS

Grandstream GXP1610/1620/1625/1628 Small-Medium business IP Phone supports the BroadWorks

Shared Call Appearance feature. Incoming calls will appear at multiple locations simultaneously. All

devices where call appearance is shared can be used to answer an incoming call or make a call as if it is

the main user. Calls can be transferred between two phones by simply putting the call on hold at one

phone and picking it up on the other. The Line LED on GXP1610/1620/1625/1628 phone will light up or

flash in different colors, allowing all people sharing the extension to monitor the call status. One important

application for Shared CallAppearance is for an administrative assistant/executive scenario.

KEY CONCEPTS

Call Appearance –Every call is associated with a specific line. The presentation of a call on a line

is called “Call Appearance”.

Shared Call Appearance –A Shared Call Appearance is any CallAppearance that is visible and

accessible (optional) to the original endpoints as well as other authorized endpoints.

Public Hold –The held call is available for any shared line that held the call.

Private Hold –The held call can only be retrieved from the shared line that held the call.

Bridging –Join an active call to form a multi-party conference.

SCA CONFIGURATION ON GXP PHONES

Configuring the Grandstream GXP1610/1620/1625/1628 Small-Medium business IP Phones to work with

BroadWorks Shared Call Appearance feature is straightforward. First configure the SIP Account Settings

just as you would for a normal SIP account. Then, set the Line Key Mode of the corresponding Line to be

a Shared Line. The Line Key Mode Settings are under Settings -> Programmable Keys page of the

GXP1610/1620/1625/1628 phones web configuration UI.

PRIMARY PHONE

1. Configure the SIP Account Settings:

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BroadWorks SCAConfiguration User Guide

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Figure 1: Configure the SIP Account Settings

2. Configure Special Feature to BroadSoft under Account -> SIP Settings -> Advanced Features, as

the figure shows below:

Figure 2: Configure Special Feature

3. Configure the Line Key Mode under the Settings -> Programmable Keys, as the figure shows

below:

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BroadWorks SCAConfiguration User Guide

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Figure 3: Choose Shared Line Option for Line Key Mode

4. After enabling the SCAfeature on GXPcolor phone Line Key, the corresponding BroadWorks account

on phone LCD has no difference as normal account, but the Line LED button corresponding to the

BroadWorks account will indicate the shared lines phone behaviors.As the figure shows below:

SECONDARY PHONE

1. Configure the SIP Account Settings:

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BroadWorks SCAConfiguration User Guide

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Figure 4: Configure SIP Account Setting for Secondary Phone

2. Configure Special Feature to BroadSoft under Account -> SIP Settings -> Advanced Features for

secondary phone, as the figure shows below:

Figure 5: Configure Special Feature for Secondary Phone

3. Configure the Line Key Mode under the Settings -> Programmable Keys for secondary phone, as

the figure shows below:

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BroadWorks SCAConfiguration User Guide

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Figure 6: Choose Shared Line Option for Line Key Mode on Secondary Phone

4. After enabling the SCAfeature on GXP color phone Line Key on secondary phone, the corresponding

BroadWorks account on phone LCD has no difference as normal account, but the LED button

corresponding to the BroadWorks account will indicate the shared lines phone behaviors. As the figure

shows below, the SCAaccount on secondary phone associates with the account on primary phone:

VISUAL INDICATORS

GXP1610/1620/1625/1628 can provide the visual indications of call appearance. The Line LED status will

show the different phone behaviors. In the following table, we assume the Primary Location initiates/picks

up a call, and it is the location that puts a call on hold (Private and Public). The Line LED status for

Multiply Call Arrangement is defined the same. The following table shows the different kinds of Line LED

status corresponding to the phone behaviors:

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