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Frequently Asked Questions
1. Can I share with family and friends?
Yes, you can share access to all Geeni devices—cameras, bulbs, plugs,
etc.—with family and friends. In the Geeni app, press the “Profile” button
and click on “Device Sharing”, and you will be able to give or revoke
sharing permissions. In order to share, the other user should already
have downloaded the Geeni app and registered an account.
2. Recording and microSD card usage:
Without a microSD card (optional, sold separately), the smart Wi-Fi
camera can show live camera video, save screenshots or videos of the
camera stream to your phone for later, and record still snapshots of
motion alerts when notifications are turned on.
Installing a microSD card will further enable video recording and
playback from your phone. When the card is installed, the camera will
continuously record and play back video to your phone until the card
is full (up to 128GB supported). Video is encrypted and only viewable
through the Geeni app on your phone, so do not try removing the
microSD card to view video.
3. How much footage can the camera record?
Depending on video quality, the camera will use around 1GB of storage
per day. As the card fills up, the oldest footage will automatically be
replaced by new video, so you don’t have to ever worry about running out
of storage space.
4. How many cameras can I control?
Geeni’s app can control an unlimited amount of devices in an unlimited
amount of locations. Your router may have a limit of how many devices
can be connected to one router.
5. My camera has a funny name. How do I rename it?
From your main device list, click on the camera that you want to rename,
press the “•••” button on the top right for advanced settings, and click
“Modify Device Name”. You’ll then be able to choose a more familiar name.
6. What should I do if the camera appears offline
or unreachable?
Make sure your Wi-Fi router is online and in range and check that you
have the latest Geeni functionality by clicking “Check for firmware update”
in your device settings.
7. What’s the wireless range?
The range of your home Wi-Fi is heavily dependent on your home router
and the conditions of the room. Check with your router specifications for
exact range data.
8. If my Wi-Fi/Internet goes down, will Geeni still work?
Geeni products need to be connected to Wi-Fi in order to use them
remotely.
