Gateway E-1000 Series Instructions de montage

Maintaining and

Troubleshooting

Your E-1000

Series System

MAN SYS US E1000 TECH REF R3 6/98

8502977

Maintaining and

Troubleshooting Your

E-1000 Series System

Part #8502977 MAN SYS US E1000 TECH REF R3 6/98

In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the

minimum requirements established by the Federal EPA in its guidelines for recycled paper products.

tr.book Page i Wednesday, July 8, 1998 9:11 AM

Notices

610 Gateway Drive

N. Sioux City, SD 57049 USA

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced

or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However,

changes are made periodically. These changes are incorporated in newer publication editions.

Gateway 2000 may improve and/or change products described in this publication at any time. Due to

continuing system improvements, Gateway 2000 is not responsible for inaccurate information which

may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at

www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary,

incidental, or consequential damages resulting from any defect or omission in this manual, even if

advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make

improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field

Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a

friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota”

slogan, GATEWAY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo,

Pentium, and LANDesk are registered trademarks and MMX is a trademark of Intel Corporation.

Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft

Corporation. All other product names mentioned herein are used for identification purposes only, and

may be the trademarks or registered trademarks of their respective companies.

tr.book Page ii Wednesday, July 8, 1998 9:11 AM

Contents i

Contents

Preface .....................................................................................iii

Conventions Used in This Guide........................................................... iv

Safety Instructions................................................................................... v

Additional Information Sources .......................................................... vii

The Gateway Support Center........................................................ vii

The System Restoration CD ......................................................... vii

System Access ........................................................................ 1

Static Electricity Precautions .................................................................. 2

Opening the Case..................................................................................... 3

Closing the Case...................................................................................... 5

Components ............................................................................ 7

System Board Components..................................................................... 8

I/O Connectors....................................................................................... 11

Replacing the Processor ........................................................................ 12

Configuration Switches......................................................................... 15

CPU/bus speed settings.................................................................. 15

Enable/disable onboard BIOS ....................................................... 16

Installing Memory................................................................................. 17

DIMM configurations.................................................................... 19

Storage Bays.......................................................................................... 20

Replacing the 3.5-inch diskette drive ............................................ 20

Installing a drive in the 5.25-inch drive bay .................................. 22

Replacing the hard drive ................................................................ 25

Adding an Expansion Card ................................................................... 27

Configuring the Network Card ............................................................. 29

Networking and Windows NT....................................................... 29

LM78 Hardware Management ............................................................. 30

Installing and Restoring LANDesk ...................................................... 31

Replacing the Battery............................................................................ 32

Troubleshooting the battery installation........................................ 32

BIOS Setup ............................................................................ 35

Using the BIOS Setup Utility................................................................ 36

Updating the BIOS................................................................................ 38

tr.book Page i Wednesday, July 8, 1998 9:11 AM

ii Maintaining and Troubleshooting Your E-1000 Series System

Troubleshooting ......................................................................41

Introduction........................................................................................... 42

Troubleshooting Checklist ................................................................... 42

Verifying your configuration......................................................... 42

Troubleshooting guidelines........................................................... 43

CD-ROM Problems.............................................................................. 44

Hard Disk Problems.............................................................................. 46

Memory/Processor Problems ............................................................... 47

Modem Problems.................................................................................. 48

Peripheral/Adapter Problems ............................................................... 49

Printer Problems.................................................................................... 51

System Problems................................................................................... 52

Video Problems..................................................................................... 54

Error Messages...................................................................................... 57

Appendix .................................................................................61

Specifications........................................................................................ 62

Regulatory Compliance Statements..................................................... 64

Index .......................................................................................67

tr.book Page ii Wednesday, July 8, 1998 9:11 AM

Preface

Contents

Conventions Used in This Guide........................... iv

Safety Instructions ................................................... v

Additional Information Sources............................ vii

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iv Maintaining and Troubleshooting Your E-1000 Series System

Conventions Used in This Guide

Throughout this guide, you will see the following conventions:

Convention Description

ENTER Keyboard key names are printed in small

capitals.

CTRL+ALT+DEL A plus sign indicates that the keys must be

pressed simultaneously.

Setup Commands to be entered, options to

select, and messages that appear on your

monitor are printed in bold.

User’s Guide

Names of publications and files are printed

in italic.

An important informs you of special cir-

cumstances.

A caution warns you of possible damage

to equipment or loss of data.

A warning indicates the possibility of per-

sonal injury.

Important!

Caution!

Warning!

tr.book Page iv Wednesday, July 8, 1998 9:11 AM

Preface v

Safety Instructions

Observe the following safety instructions when using your system:

•Follow all instructions marked on the system and in the

documentation.

•When the system is turned off, a small amount of electrical current

still runs through the system. Always unplug the system from the

electrical outlet before cleaning the system or opening the cover.

•Do not use this product near water or a heat source, such as a

radiator or heat register.

•Do not spill anything on or into the system. The best way to avoid

spills is to avoid eating and drinking near your system.

•Make sure you set up the system on a stable work surface.

•Openings in the system cabinet are provided for ventilation. Do not

block or cover these openings. Make sure you provide adequate

space (at least 12 inches) around the system for ventilation when

you set up your work area. Never insert objects of any kind into the

system ventilation slots.

•Use the voltage setting for your area. The voltage selector switch is

set at the factory to the correct voltage.

•This system is equipped with a 3-wire grounding plug (a plug with

a grounding pin). This plug will only fit into a grounded power

outlet. This is a safety feature. Do not defeat the purpose of the

grounding pin. If you are unable to insert the plug into the outlet,

contact your electrician to replace the outlet.

•Do not walk on the power cord or allow anything to rest on it.

•If you use an extension cord with this system, make sure the total

ampere ratings on the products plugged into the extension cord do

not exceed the extension cord ampere rating. Also, the total ampere

requirements for all products plugged into the wall outlet must not

exceed 15 amperes.

Warning!

Do not attempt to service

the system yourself except

as explained elsewhere in

the system documentation.

Adjust only those controls

covered in the instructions.

Opening or removing

covers marked “Do Not

Remove” may expose you

to dangerous electrical

voltages or other risks.

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vi Maintaining and Troubleshooting Your E-1000 Series System

•There is a danger of explosion if the CMOS (complementary

metal-oxide semiconductor) battery is replaced incorrectly.

Replace the battery with the same or equivalent type recommended

by the manufacturer. Dispose of used batteries according to the

manufacturer’s instructions.

•Unplug the system from the wall outlet and refer servicing to

qualified personnel if:

• The power cord or plug is damaged.

• Liquid has been spilled into the system.

• The system does not operate properly when the operating

instructions are followed.

• The system was dropped or the cabinet is damaged.

• The system’s performance changes.

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Preface vii

Additional Information Sources

Along with this manual and your E-1000 Series User’s Guide, you can find

additional information by using the following sources.

The Gateway Support Center

Log on to the Gateway Support Center at www.gateway.com/support to

access information about your system or other Gateway products. Some

types of information you can access are:

•Hardware driver (including BIOS) and software

application updates

•An expanded Glossary

•Technical tips

•Service Agreement information

•Technical documents and component information

•Frequently Asked Questions (FAQ)

•Online access to Tech Support

The System Restoration CD

The System Restoration CD included with your system contains online

documentation for Gateway components (such as hard drives, modems,

CD-ROM drives, and system boards).

If your system includes a component that requires setup or requires

additional information to use or to set up software—and a printed

document is not included in your accessory kit—that information should be

on the CD in either HTML or Acrobat PDF format.

Instructions for using the System Restoration CD are included in the CD

package.

tr.book Page vii Wednesday, July 8, 1998 9:11 AM

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