Gatekeeper G4-504HD2a Instructions de fonctionnement

G4-504HD2a

User Operating Manual

Document Ref. No. : DN3154

Version No. : 1.0

Document Date : March 2019

 
 
 
 
 
Table of Contents 
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TABLE OF CONTENTS 
 
GLOSSARY ..............................................................................................................................................5 
1INTRODUCTION .............................................................................................................................7 
1 WELCOME TO YOUR NEW G4-504HD2A..................................................................................................................7 
2 IMPORTANT SAFETY AND HANDLING INFORMATION..................................................................................................7 
2YOUR G4-504HD2A AT A GLANCE................................................................................................9 
1 TECHNICAL SPECIFICATIONS........................................................................................................................................... 9 
2 G4-504HD2A FRONT VIEW:SECURITY DOOR REMOVED......................................................................................10 
3 G4-504HD2A REAR VIEW:PORTS &CONNECTORS ..............................................................................................11 
4 WHAT’S INCLUDED........................................................................................................................................................13 
3GETTING STARTED .......................................................................................................................15 
1 LEARNING HOW TO NAVIGATE....................................................................................................................................15 
1.1 Using the Finger Mouse.................................................................................................................................16 
1.2 Using the Interactive Control Display (ICD2) ........................................................................................18 
2 GUIDE TO COMMON NAVIGATION ACTIONS.............................................................................................................20 
3 THE G4-504HD2A STARTUP SCREEN LAYOUT ........................................................................................................22 
4 VIEWING LIVE VIDEO.....................................................................................................................................................23 
5 QUICK VIEW OF SYSTEM STATUS INFORMATION ......................................................................................................25 
6 LOGGING INTO THE SYSTEM.........................................................................................................................................28 
7 UNDERSTANDING THE MAIN MENU...........................................................................................................................30 
4BASIC SYSTEM QUICK START......................................................................................................32 
1 STEP 1: POWERING UP THE G4-504HD2A..............................................................................................................32 
2 STEP 2: CONNECTING YOUR NAVIGATION DEVICE ...................................................................................................32 
3 STEP 3: LOGGING IN AND ACCESSING SYSTEM CONFIGURATION...........................................................................33 
4 STEP 4: SETTING THE DATE AND TIME........................................................................................................................36 
5 STEP 5: SETTING THE VEHICLE IDENTITY INFORMATION...........................................................................................37 
6 STEP 6: SETTING BASIC PREFERENCES.........................................................................................................................38 
7 STEP 7: SETTING UP AUTHORISED USERS ..................................................................................................................39 
8 STEP 8: SETTING UP RECORDING ................................................................................................................................39 
9 STEP 9: SETTING UP IP CAMERAS ...............................................................................................................................42 
10 STEP 10: FINISH.............................................................................................................................................................42 
5VIEWING RECORDED DATA.........................................................................................................43 
1 USING THE PLAYBACK FEATURE...................................................................................................................................43 
2 USING REC SEARCH .....................................................................................................................................................46 
3 USING LOG SEARCH......................................................................................................................................................55 
6CONFIGURING THE G4-504HD2A...............................................................................................59 
1 QUICK REFERENCE TO CONFIGURATION MENU SYSTEM..........................................................................................59 
2 NAVIGATING THE CONFIGURATION MENUS ..............................................................................................................60 
3 BASIC SETTINGS.............................................................................................................................................................63 
3.1 Regist Info ..........................................................................................................................................................64 
3.2 Time Setup .........................................................................................................................................................66 
3.3 Startup.................................................................................................................................................................70 
3.4 User Setup ..........................................................................................................................................................72 
3.5 Network ..............................................................................................................................................................75 

 
 
 
 
 
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3.6 Application.........................................................................................................................................................78 
4 SURVEILLANCE SETTINGS..............................................................................................................................................79 
4.1 Live View.............................................................................................................................................................79 
4.2 Record..................................................................................................................................................................85 
4.3 IPC Setup ............................................................................................................................................................95 
5 COLLECTION SETTINGS .................................................................................................................................................98 
5.1 General................................................................................................................................................................98 
5.2 Snap Setting ...................................................................................................................................................104 
6 ALARM SETTINGS........................................................................................................................................................108 
6.1 Base ...................................................................................................................................................................108 
6.2 Video................................................................................................................................................................. 115 
6.3 Advanced.........................................................................................................................................................120 
7 MAINTENANCE SETTINGS..........................................................................................................................................122 
7.1 Config ............................................................................................................................................................... 122 
7.2 Filedata ............................................................................................................................................................ 123 
7.3 Upgrade ...........................................................................................................................................................124 
7.4 Storage .............................................................................................................................................................125 
7.5 Reset.................................................................................................................................................................. 125 
7SPECIAL TOPICS..........................................................................................................................127 
1 SETTING UP IP CAMERAS.......................................................................................................................................... 127 
1.1 Manually Adding an IP Camera.............................................................................................................. 127 
2 BINDING IP CAMERAS TO ANY CHANNEL...............................................................................................................129 
3 CONFIGURING SUBSTREAM RECORDING QUALITY.................................................................................................130 
4 USING A NEW SD CARD ...........................................................................................................................................132 
5 UPGRADING DEVICE FIRMWARE ...............................................................................................................................133 
8MAINTENANCE AND TROUBLESHOOTING..............................................................................134 
9HARDWARE INSTALLATION .....................................................................................................135 
1 QUICK REFERENCE GUIDE FOR INSTALLATION ........................................................................................................135 
2 INSTRUCTIONS FOR MOUNTING THE SYSTEM.........................................................................................................137 
3 INSTRUCTIONS FOR SETTING UP THE SYSTEM.........................................................................................................138 
4 DETAILED CABLING DIAGRAMS.................................................................................................................................139 
4.1 Fuse Connections..........................................................................................................................................139 
HARDWARE.............................................................................................................................140 
1 USING THE COMRAD™ DOCKING STATION......................................................................................................... 140 
1.1 Cabling Diagrams ........................................................................................................................................141 
1.2 Sensor Connections......................................................................................................................................145 
2 CAMERA MOUNTING AND CONNECTIONS..............................................................................................................146 
CUSTOMER LIMITED WARRANTY .........................................................................................150 
CONTACT INFORMATION......................................................................................................151 
 
 
 

 
 
 
 
 
Glossary 
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TABLE OF FIGURES 
 
Figure 2-1 Front View of the G4-504HD2a ......................................................................................................................10 
Figure 2-2 Close Up View of the G4-504HD2a Status Indicator Lights ................................................................11 
Figure 2-3 Rear View of the G4-504HD2a.............................................................Error! Bookmark not defined. 
Figure 3-1 Side View of the Finger Mouse.......................................................................................................................16 
Figure 3-2 Connecting the Finger Mouse and LCD Monitor ....................................................................................17 
Figure 3-3 Front View of the ICD2.......................................................................................................................................18 
Figure 3-4 Connecting the ICD2...........................................................................................................................................19 
Figure 3-5 G4-504HD2a Startup Screen............................................................................................................................22 
Figure 3-6 Cycling through the Video Channels in Single View..............................................................................23 
Figure 3-7 Cycling through the Video Channels in Quad View ...............................................................................24 
Figure 3-8 Example of Video Loss .......................................................................................................................................25 
Figure 3-9 System Information Function on Quick Menu..........................................................................................25 
Figure 3-10 Accessing the Main Menu ..............................................................................................................................30 
Figure 3-11 Options in the Main Menu.............................................................................................................................30 
Figure 4-1 Live Camera View Shown on Device Startup.............................................................................................32 
Figure 4-2 Setup Menu System for Device Configuration.........................................................................................35 
Figure 5-1 Accessing the Playback Feature .....................................................................................................................43 
Figure 5-2 Playback On-Screen Controls..........................................................................................................................44 
Figure 5-3 REC Search Date Controls.................................................................................................................................46 
Figure 5-4 REC Search Camera Channel Controls.........................................................................................................47 
Figure 5-5 REC Search Time Controls.................................................................................................................................49 
Figure 5-6 REC Search Playback Controls.........................................................................................................................51 
Figure 5-7 Log Search Date Controls .................................................................................................................................56 
Figure 5-8 Log Time and Type Selection ..........................................................................................................................57 
Figure 5-9 View and Export Log File...................................................................................................................................58 
Figure 6-1 Layout of the Configuration Menu................................................................................................................60 
Figure 6-2 Basic Setup Tab in the Device Configuration Options ..........................................................................63 
Figure 6-3 Surveillance Tab in the Device Configuration Options..........................................................................79 
Figure 6-4 4 IP Camera Setup Screen.................................................................................................................................95 
Figure 6-5 4 IP Camera Search Screen...............................................................................................................................96 
Figure 6-6 4 IP Camera Settings Configuration Screen...............................................................................................97 
Figure 6-7 Collection Tab in the Device Configuration Options .............................................................................98 
Figure 6-8 Alarm Tab in the Device Configuration Options...................................................................................108 
Figure 6-9 Maintenance Tab in the Device Configuration Options ....................................................................122 
Figure 7-1 Unused Channels Displayed as Black........................................................................................................ 129 
Figure 7-2 Enabling Camera Channels............................................................................................................................130 
Figure 7-3 Setting Up for Substream Recording ........................................................................................................130 
Figure 7-4 Substream Recording Settings.....................................................................................................................131 
Figure 7-5 Formatting a New Storage Medium..........................................................................................................132 
Figure 7-6 Upgrading Device Firmware .........................................................................................................................133 
Figure 9-1 G4-504HD2a Fuse Connections ..................................................................................................................139 
Figure 10-1 Wiring the Sensors (CAB000383)..............................................................................................................145 
 
 
 
 
 

Glossary

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GLOSSARY

Term/Abbreviation

Description

DVR

Digital Video Recorder –a device which records audio and video input

from the cameras and stores it to a hard disk drive and/or an SD card

for retrieval and viewing.

G-Sensor

G-Sensor is a motion sensor that can measure the linear acceleration

of the vehicle.

GPS

Global Positioning System –it is a radio navigation system that allows

land, sea, and airborne users to determine their exact location, velocity,

and time 24 hours a day, in all weather conditions, anywhere in the

world.

H.264

Also known as MPEG-4 Part 10, Advanced Video Coding (MPEG-4

AVC), this is a video coding format that is currently one of the most

commonly used formats for the recording, compression, and

distribution of video content.

HDD

Hard Disk Drive –a high capacity data storage mechanism used for

storing and retrieving large amounts of digital data. It is one of the

primary storage mediums used by the digital video recorder for

storing the recorded audio and video, the other being SD cards.

ICD / ICD2

Interactive Control Display, purpose built touch screen monitors for

operating Gatekeeper Systems DVRs.

Input/Output

IP Camera

An Internet protocol camera, or IP camera, is a type of digital video

camera commonly employed for surveillance, and which, unlike analog

closed circuit television cameras, can send and receive data via a

computer network and the Internet.

IR Remote

A handheld, wireless controller used to operate the DVR using light

signals in the infrared (IR) range. Infrared light requires line of sight to

its destination.

LAN

Local Area Network –it is a computer network that interconnects

computing devices within a limited area such as a school, work area,

or an office building.

LCD Monitor

Liquid Crystal Display Monitor –it is a display screen that uses

electronically modulated segments controlling a layer of liquid crystals

and arrayed in front of a light source (backlight) or reflector to produce

images and text.

MAC Address

Media Access Control address –it is a unique identifier assigned to

network interfaces for communications on the physical network

segment.

Glossary

6 of 151

OSD

On Screen Display –an image superimposed on a screen commonly

used to display information such as volume, channel, date/time, device

status, etc. It also forms the basis of the menu system display which is

used to configure the system settings of the digital video recorder.

Secure Digital Card –an ultra-small flash memory card designed to

provide high-capacity memory in a small form factor. It is a commonly

used high performance portable storage standard for video and audio

capture devices.

TCP

TCP is one of the main protocols in TCP/IP networks which enables

two hosts to establish a connection and exchange streams of data. TCP

guarantees delivery of data and also guarantees that packets will be

delivered in the same order in which they were sent.

UDP

UDP is a simple connectionless transmission model with a minimum

overhead of protocol mechanisms.

USB

Universal Serial Bus –it is an industry standard that defines the cables,

connectors and communications protocols used in a bus for

connection, communication, and power supply between computers

and electronic devices.

UTC

Coordinated Universal Time is a time standard based on International

Atomic Time with leap seconds added at irregular intervals to

compensate for the Earth’s slowing rotation. It is the primary time

standard by which the world regulates clocks and time.

G4-504HD2a User Guide

Your G4-504HD2a at a Glance

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1Introduction

1.1 Welcome to Your New G4-504HD2a

Congratulations on the purchase of your new Gatekeeper Systems G4-504HD2a. This Mobile Digital

Video Recorder offers H.264 compression, the same compression technique as used in Blu-Ray disk

players that produces crystal clear, best in class, video imagery.

The G4-504HD2a records to a removable Hard Disk Drive. Utilizing a state of the art suspension system

and smart thermal management technology, the G4-504HD2a is built to withstand the shocks, vibration

and environmental stresses inherent in vehicle operation. In order to play back the recorded video the

G4-504HD2a utilizes custom video viewing software, “G4 Viewer Plus”, an easy to use application that

allows users to quickly find the video of interest and save a clip. With the press of a button, users can

print images and then send them to authorized staff.

1.2 Important Safety and Handling Information

Before using the product, please ensure that you observe the safety precautions described below. The

safety precautions noted on the following pages are intended to prevent injury to yourself and other

persons, or damage to the equipment. Always ensure that the product is used correctly and in

accordance with the listed instructions. Be sure to also check the manuals included with any other

product accessories that you may use.

SAFETY AND INFORMATION SYMBOLS USED IN THIS MANUAL

This symbol is intended to alert the user to the presence of uninsulated

“dangerous voltage” that may be of sufficient magnitude to constitute a

risk of electric shock to persons.

This symbol is intended to alert the user to the presence of important

operating and maintenance instructions in the literature accompanying this

product. Failure to heed these warnings or instructions may damage the

product or cause it to operate incorrectly.

This symbol indicates text of importance or special significance in the

accompanying product literature. These may be important operating

instructions or supplemental information.

This symbol draws the user’s attention to time-saving tips and helpful

guidelines for using the product’s features.

This symbol draws the user’s attention to recommended best practices

which should be observed when installing and using the product.

G4-504HD2a User Guide

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The battery must be disconnected from the vehicle before

working on the electrical system of the vehicle when installing,

servicing or removing Gatekeeper products.

Preparing to Install

▪Customers shall be responsible for addressing any systems on the bus that require

attention as a result of disconnecting the bus battery. This includes, but is not limited

to, entering a radio theft code, programming radio stations etc.

Installing the product

▪All Gatekeeper Systems employees or contractors who perform electrical work (e.g.

installing, servicing or removing a DVR, installing a backup camera system, etc.) on a

customer vehicle shall ensure that the battery in the vehicle is disconnected before

work commences.

Operating the product

▪The G4-504HD2a has an operating temperature range of -40°F to +149°F (-40°C to

+65°C). It is good practice to ensure that the product is mounted in a suitable location

which does not exceed acceptable temperature ranges during the course of normal

operations.

▪Do not remove the cover of the product as this will void the warranty.

▪When a system has shipped with a GPS antenna, please ensure that the GPS antenna is

mounted externally on the roof of the bus with a clear view of the sky, and with the

magnetic side facing down.

▪The HDD is specially formatted for use in your DVR. Please do not format it yourself

using Microsoft Windows.

▪The SD Card is specially formatted for use in your DVR. Please do not format it yourself

using Microsoft Windows.

Updating the product

▪Firmware updates (available from www.gatekeeper-systems.com) are system and

product model specific. These firmware updates must be applied to the G4-504HD2a

system only. Applying this firmware to any other Gatekeeper Systems DVR will void the

product warranty.

Repairing the product

▪Your G4-504HD2a doesn’t have any user-serviceable parts. Do not open or disassemble

it, or attempt to repair it or replace any components.

▪Disassembling the G4-504HD2a may damage it or may cause injury to you. If your

product needs service, is damaged, or malfunctions, contact Gatekeeper Systems for

assistance. If you attempt to open it, you risk damaging your product, and such damage

isn’t covered by the warranty on your G4-504HD2a.

If at any time there is a question about how to proceed, please contact Gatekeeper Systems immediately

at either 1-888-666-4833 or 1-604-864-6187 for assistance. Review all available installation

documentation, including technical bulletins. Additional resources, technical bulletins and product

tutorials can be found in the Support section of www.gatekeeper-systems.com.

G4-504HD2a User Guide

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2Your G4-504HD2a at a Glance

2.1 Technical Specifications

Front: Security Door Closed

Rear: Ports and Connectors

Video

Video Channels

4 Analog High Definition / Standard Definition channels and

2 IP channels.

With addition of 4 port switch:

4 Analog High Definition / Standard Definition channels and

4 IP channels.

Output

1 channel

Video Compression

H.264

Video Quality

User configurable –to 8 different quality levels

Video System

NTSC / PAL 75 ohm

Resolution

IP: Camera Dependent

-1080p (1920x1080)

-720p (1280×720)

AHD:

-1080p (1920x1080)

-720p (1280×720)

-WD1 (928x480), WHD1 (928x240), WCIF (464x240),

HD1(704x240), CIF (352x240)

NTSC:

-WD1 (928x480), WHD1 (928x240), WCIF (464x240),

HD1(704x240), CIF (352x240)

PAL:

-WD1 (928x576), WHD1 (928x288),

-WCIF (464x288), D1 (704x576), HD1 (704x288),

-CIF (352x288)

Video Resource

4 channels @ 6 FPS 720P(AHD), 2 Channels @ 30 FPS 1080P

(IPC)

4 Channels @ 10 FPS 1080P(AHD), 2 Channels 30 FPS

1080P(IPC)

On-Screen Display (OSD)

User configurable

Video Streams

Dual Streaming

Audio

Audio Channels

4 analog channels and 2 (4) via IP

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Output

1 channel

Audio Compression

ADPCM

Storage

Removable Hard Drive - Up to 2TB HD or SSD

1 SD Card: 32GB, 64GB, 128GB & 256GB

Recording

Record Trigger

Recording Trigger Schedule, alarms, sensor triggers

Pre-Recording

0 to 60 min

Post-Recording

Max 30 min

File Size

15 min of video

Playback

DVR Video Playback

1 channel local up to 6 (8) channels using G4 Viewer Plus

Search Method

Date/Time, channel, event

Network

Ethernet

Ethernet RJ 45 port (10 / 100M) Optional

Cellular

Optional external 3G or 4G cellular module

WiFi

802.11ac 5Ghz external, optional

GPS

GPS Location, Speed, Time Sync

Power

Input

Input 8V to 36V Ignition

Output

5V @ 500mA

Standby Current

<1 mA @ 12.6V

Physical

Dimensions

8.5” x 6” x 3.5” (215 mm x 150 mm x 80 mm)

Dimensions (incl. Cable Cover)

11.5” x 6” x 3.5” (280 mm x 150 mm x 80 mm)

Weight

4.4 lbs. (2kg)

Environmental

Operating Temperature

-40°F to +158°F (-40°C to +70°C)

Operating Humidity

Below 90% non-condensing

2.2 G4-504HD2a Front View: Security Door Removed

Figure 2-1 Front View of the G4-504HD2a

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