8
1784 Chessie Lane, Ottawa, Illinois 61350 •Tel: 800/252-7074, 815/434-7800 •FAX:815/434-8176
6.0 - Troubleshooting and Technical Support
If you have difficulty installing the CPCI32FF, or if the board fails to operate properly, contact Frequency
Devices for technical assistance. Technical assistance is available weekdays 8:00 AM to 5:00 PM Eastern
time at:
Email: tech@freqdev.com
Telephone: 1-815-434-7800 or at 1-800-252-7074 (US only)
Fax: 1-815-434-8176.
If you would like to contact Frequency Devices in writing, our mailing address is:
Attn: Customer Service
1784 Chessie Lane
Ottawa, IL 61350
7.0 – Warranty Information
The CPCI32FF is warranted against defects in material and workmanship for a period of one (1) year from
the date of shipment. During the warranty period, Frequency Devices, Inc. will, at its option, repair or
replace products that prove to be defective.
For warranty service or repair:
•Customer must provide a detailed description of the problem.
•Obtain a Return Authorization (RA) number from the factory.
•Properly package and return the product to Frequency Devices.
Limited Warranty
This warranty shall not apply to defects that are the result of improper use, unauthorized
modification or repair, or improper installation or maintenance.
No other warranty is expressed or implied. Frequency Devices, Inc. specifically disclaims the
implied warranties of merchantability and fitness for a particular purpose.
The remedies provided herein are the Buyer’s sole and exclusive remedies. Frequency Devices,
Inc. shall not be liable for any direct, indirect, special, incidental, or consequential damages,
whether based on contact, tort, or any other legal history.
Certification
Frequency Devices, Inc. certifies that this product met its published specification at the time of
shipment from our factory. Frequency Devices, Inc. further certifies that its calibration
measurements are traceable to the United States National Bureau of Standards, to the extent
allowed by the bureau’s calibration facility.
