FP Ultimail Manuel utilisateur

Operator Manual

ultimail

Franking System

2The control panel – display and keyboard

Multi function keys

(soft keys)

Numeric keys:

– Enter digits

– Enter letters, punctuation

and special characters

Display

(illuminated)

C/CE key:

– Delete input

– Call default setting

In the home menu, press C/CE for 3 seconds:

Home menu is reset to standard

Arrow keys

Back to the home menuInfo key:

Display help

Go back to the higher

window / menu level

SET UP menu:

Change system

settings

Start/Stop key:

Start letter transport/

franking

Franking labels

Loading postage:

TELESET

Display

postage register

Multi function keys

(soft keys)

Enter key:

– Confirm the input

– Acknowledge error messages

Contents 3

About this Operator Manual _____________________________________7

1 Safety tips ____________________________________________________8

2 A short description of the ultimail _______________________________10

3 Switching the ultimail ON / OFF _________________________________13

4 ultimail operating basics _______________________________________15

4.1 Access control by MASTER / USER card ____________________15

4.2 The operating menu _____________________________________16

4.3 Trial run (zero test print) __________________________________19

5 Setting the franking imprint _____________________________________22

5.1 Postage value / Royal Mail product _________________________23

5.1.1 Setting the postage value / product using the memory __________23

5.1.2 Setting mailing data _____________________________________26

5.1.2.1 Selecting the mailing data for a new product __________________26

5.1.2.2 Editing a product _______________________________________29

5.1.3 Setting the weight ______________________________________30

5.1.3.1 Setting the weight of the mail piece manually _________________30

5.1.3.2 Using the integrated scales: weighing mail pieces (optional) _______31

5.1.4 Entering the postage value manually ________________________32

5.2 Date _________________________________________________34

5.3 Logo / advertising imprint _________________________________35

5.4 SMS text _____________________________________________37

6 Franking ____________________________________________________38

6.1 Preparations ___________________________________________38

6.1.1 Setting up catch tray ____________________________________38

6.1.2 On the sealer: adjust letter guide (ultimail with sealer only) __________38

6.1.3 On the feeder: adjust letter guide (ultimail with feeder only) __________40

6.1.4 Switch on / off seal function (ultimail with feeder / sealer only) _________41

6.2 Change account ________________________________________42

6.3 Positioning and franking a letter ____________________________43

6.3.1 ultimail with hand feed tray _______________________________43

6.3.2 ultimail with sealer (optional) _______________________________44

6.3.3 ultimail with feeder (optional) _______________________________46

6.3.3.1 Positioning letters in stack ________________________________46

6.3.3.2 Positioning single letters _________________________________48

6.4 Franking labels (optional) __________________________________49

ultimail Operator Manual

7 Special functions _____________________________________________ 50

7.1 Using the DX feature (optional) _____________________________ 50

7.1.1 Things worth knowing about the DX feature __________________ 50

7.1.2 Franking DX-mail _______________________________________ 51

7.2 Working with the batch counter ____________________________ 52

7.3 Using the ultimail as incoming mail stamp ___________________ 55

7.4 Seal only function (ultimail with feeder / sealer only) _________________ 56

7.5 Differential weighing (optional) ______________________________ 57

7.6 Using an external postage scale ___________________________ 60

7.6.1 Connecting an external postage scale ______________________ 60

7.6.2 Using ultimail with an external postage scale _________________ 61

8 Postage register ______________________________________________ 62

9 Loading postage – TELESET ___________________________________ 63

10 Account administration ________________________________________ 66

10.1 Set up a new account ___________________________________ 66

10.2 Change settings for existing accounts _______________________ 69

10.2.1 Change standard setting for the logo and the SMS text _________ 69

10.2.2 Release / block TELESET access __________________________ 72

10.2.3 Changing budgets and assigning credits ____________________ 73

10.2.4 Change name _________________________________________ 75

10.3 Generate / block USER card(s) for an account ________________ 76

10.4 Switch on / off “access card required?” ______________________ 78

10.5 Display and print account information _______________________ 79

10.6 Set account counter to zero ______________________________ 81

10.6.1 Set one account to zero _________________________________ 81

10.6.2 Set all accounts to zero __________________________________ 81

10.7 Delete accounts ________________________________________ 82

10.7.1 Delete one account _____________________________________ 82

10.7.2 Delete all accounts _____________________________________ 82

11 Memory administration ________________________________________ 83

11.1 Displaying and printing memory assignment __________________ 83

11.2 Saving settings ________________________________________ 84

11.3 Renaming memories ____________________________________ 85

11.4 Delete memories _______________________________________ 86

Contents 5

12 Print image data administration _________________________________87

12.1 Logo display and printing _________________________________87

12.2 Change the logo names __________________________________88

12.3 Enter / change / save SMS texts ___________________________89

12.4 Loading print image data from card _________________________93

12.5 Delete print image data __________________________________94

13 Advanced settings and system information _______________________95

13.1 Setting the operating mode _______________________________95

13.2 Display, print and send system information ___________________97

13.3 Display and reset item counter ____________________________98

13.4 Display and reset advert counter ___________________________99

13.5 Setting low postage warning – limit ________________________100

13.6 Tone signal __________________________________________101

13.7 Display contrast _______________________________________102

13.8 Time ________________________________________________103

13.8.1 Adjusting the current time _______________________________103

13.8.2 Summer / winter time ___________________________________104

13.8.3 Setting time zone ______________________________________106

13.9 Setting standby time ___________________________________107

13.10 Setting Memory 1 as standard after standby _________________108

13.11 Setting print head standby time ___________________________110

13.12 Setting letter transport run-on time ________________________111

13.13 Manage rate tables ____________________________________112

13.13.1 Loading rate table from card _____________________________112

13.13.2 Loading rate table from the data centre _____________________113

13.13.3 Delete all rate tables ___________________________________114

13.14 Integrated scales (optional) _______________________________115

13.14.1 Tare ________________________________________________115

13.14.2 Setting gravity ________________________________________116

13.14.3 Switching automatic endorsement selection on / off ___________117

13.14.4 Setting weighing mode __________________________________118

13.14.5 Switching differential weighing mode on / off (optional) __________119

13.15 Connection to data centre _______________________________120

13.15.1 Internal Modem _______________________________________120

13.15.2 External Modem (optional) ________________________________124

13.16 Changing phone numbers _______________________________126

13.17 Selecting the user interface language ______________________128

13.18 High-quality print ______________________________________129

ultimail Operator Manual

13.19 New PC Protocol ______________________________________ 130

13.20 TELESET & RSI ______________________________________ 131

13.21 Generate MASTER card ________________________________ 133

13.22 Enable / disable optional functions ________________________ 134

13.22.1 Memory administration extension (ultimail without integrated scales only) 134

13.22.2 Account administration extension _________________________ 135

13.22.3 Differential weighing feature _____________________________ 136

13.22.4 InfoPrint _____________________________________________ 137

14 Maintenance and care ________________________________________ 138

14.1 Cleaning the ultimail franking system ______________________ 138

14.2 Changing the ink cartridges ______________________________ 139

14.3 Adjust the ink cartridges ________________________________ 144

14.4 Cleaning the print system _______________________________ 145

14.4.1 Start automatic cleaning the print system ___________________ 145

14.4.2 Manually cleaning the print heads _________________________ 146

14.5 Replacing the ink pad insert _____________________________ 148

14.6 Filling the water tank (feeder / sealer ultimail) ____________________ 151

14.7 Adjust moistening level (feeder / sealer ultimail) __________________ 153

14.8 Cleaning / changing the moistening sponge (feeder / sealer ultimail) __ 154

14.9 Cleaning / changing the moistening brush (feeder / sealer ultimail) ___ 158

14.10 Changing the battery ___________________________________ 160

15 Troubleshooting _____________________________________________ 162

15.1 Problems and remedies ________________________________ 162

15.2 Removing letter jams ___________________________________ 170

15.3 How to prevent jamming and double-feeding during batch mailing 172

15.4 Attach adjustable letter guide to feeder / sealer ______________ 174

15.5 Error codes (sample) ___________________________________ 175

15.6 Display and print diagnostics list __________________________ 180

16 Withdrawal and disposal of the ultimail franking system ___________ 181

Appendix

Moving the ultimail to another location _____________________________ 183

Access rights ________________________________________________ 192

SET UP menu (overview) _______________________________________ 194

Glossary ____________________________________________________ 195

Technical Data _______________________________________________ 197

Declaration of Conformity _______________________________________ 202

Index _______________________________________________________ 203

Service _____________________________________________________ 213

About this Operator Manual 7

About this Operator Manual

Please read this Operator Manual before using the ultimail

franking system. Please keep the manual near the ultimail at all

times for reference.

This Operator Manual applies to all configurations and

equipment varieties of franking machines ultimail 60 and

ultimail 90. Functions which are only available with certain

configurations are recognisable by a suffix, e.g. (optional).

In this Operator Manual, ‘ultimail’ stands for the franking

systems ultimail 60 and ultimail 90.

Quick Reference Guide The Quick Reference Guide gives you an overview of the

operating menu and franking with the ultimail.

The following keywords and safety signs identify the safety tips

in this Operator Manual.

Warning! indicates a potential hazard which may result in

injury.

Warning! indicates a potential danger of injury caused by

rotating components. Danger areas of the ultimail are marked

with such a safety sign.

Caution! indicates a potential hazard that may result in

damage to the ultimail or impair the franking process.

The following symbols and text features are used in this

Operator Manual:

MEMORY Menu names and options from the operating menu are written

in capital letters.

“Please select …” Prompts and messages are highlighted by quotation marks.

A tip offers advice or additional suggestions for improving the

operation.

Display graphics show inputs and current settings. The multi

function key(s) to be pressed is / are marked in black.

ultimail Operator Manual

1 Safety tips

The ultimail is a digital franking system with an inkjet printer for franking letter mail.

The ultimail complies with the pertinent safety regulations for office information

equipment.

Please observe the following tips for your own safety:

• Installation and commissioning of the franking system ultimail are only done by

qualified personnel authorised by Francotyp-Postalia.

• Only operate the ultimail system on a grounded single-phase power socket. Make

sure your office power supply conforms to the power requirements shown on the

serial number plates.

• Use only cables provided or approved by Francotyp-Postalia. Make sure that

cables are not damaged.

• Make sure the socket for connecting the ultimail is close by and easily accessible

at all times.

• Do not reach into the danger areas marked with a safety sign.

Keep long hair, fingers, loose clothing pieces, shawls and jewellery away from

moving machine parts.

• Do not remove any part of the safety and protective equipment. Do not make them

inoperative. Do not remove any parts of the housing.

• Never cover the ventilation slots in the housing.

• Pull out the power plug in the event of danger! Call the after-sales service.

• Make sure that no liquids or foreign objects penetrate the interior of the ultimail.

If this happens, pull out the power plug immediately. Have the ultimail franking

system checked by Francotyp-Postalia service before starting it up again.

• The ‘Sealer ultimail’ is intended for use with the ultimail 60 franking machine.

It is not possible to operate the sealer without the ultimail franking machine.

• The ‘Feeder ultimail’ is intended for use with the ultimail 60 / ultimail 90 franking

machine. It is not possible to operate the feeder without the ultimail franking

machine.

Safety tips 9

• We recommend to use only approved FP equipment and FP original parts. The

manufacturer FP has established reliability, safety and applicability. The manufac-

turer cannot assess the reliability, safety and applicability for products not approved

by FP, and therefore not vouch for such products.

• Ingestion of the ink can be hazardous to your health. Avoid contact with the eyes.

Keep the ink cartridges away from children. Further instructions for use are

enclosed with the ink cartridges.

• Only use the batteries provided by Francotyp-Postalia. Observe the instructions

enclosed with the battery for correct use and disposal.

• Only have maintenance and repair work done by qualified personnel authorised by

Francotyp-Postalia. Otherwise your warranty will be voided. You will be liable for

any damages.

• Observe the specific notes for moving the ultimail franking system on page 183 if

you wish to install the ultimail at another location.

ultimail Operator Manual

2 A short description of the ultimail

The ultimail is a digital franking machine with horizontal letter

transport and ink jet technology (ink jet print with two ink

cartridges arranged side by side).

Structure In its basic version, the franking system consists of the franking

machine, hand feed tray and catch tray.

The franking machine is available as model

–ultimail 60 with a processing speed up to 60 letters/minute

–ultimail 90 with a processing speed up to 90 letters/minute

Menu-supported

user interface

The back-lit display is clear and easy to read and understand.

Simply follow the instructions in the display, whether for setting

the franking imprint, modifying the system settings or service

functions, e.g. changing cartridges.

Help No illegal entries are allowed by the ultimail – you are informed

by an appropriate message. A help function offers additional

advice and support.

Franking At a glance, the home menu will show you the current settings

for the franking imprint. You simply position the letter – the

ultimail will take the letter, frank it and place it in the catch tray

ready for dispatch.

You can frank

– mail pieces up to a thickness of 6.35 mm (¼") of an ink

absorbent material

– self-adhesive labels.

Logo imprint and

text messages

ultimail can print a logo of your choice on every mail piece. Also,

the ultimail has the ability to print user editable text messages

(SMS texts).

TELESET Load new postage by the TELESET procedure – fast, com-

fortably and, if necessary, 24 hours a day.

Protection against

unauthorised use

The MASTER / USER card functionality protects the ultimail

against unauthorised use and facilitates the assignment of

individual access rights.

Flexible and up to date New logos, type of mail endorsements or rate changes of the

Royal Mail – you can easily load the latest data in your ultimail.

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