Flip Connect Polycom VVX410 Manuel utilisateur

Flip Connect

Polycom VVX410

User Guide

Flip Solutions Ltd t/a Flip Connect

Unit 5/6, 29 Mill Lane, Welwyn

Hertfordshire, AL6 9EU

020 3056 5060

0870 421 5411

[email protected]

www.flipconnect.co.uk

Flip Solutions Ltd t/a Flip Connect

Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: [email protected]

User Guide | Polycom VVX410 | 30/06/2014

Contents

How to set up the Polycom VVX410.................................................................................................................................................... 2

Phone Keys and Hardware.................................................................................................................................................................... 2

Using your phone.................................................................................................................................................................................... 3

Home View ...................................................................................................................................................................................................... 3

Lines View ........................................................................................................................................................................................................ 3

Calls View ......................................................................................................................................................................................................... 4

Understanding Phone Icons and Status Indicators ............................................................................................................................... 4

Navigating Your Phone Interface.................................................................................................................................................................... 5

Answering Calls................................................................................................................................................................................................... 6

Answering another call ................................................................................................................................................................................. 6

Answering on a Shared Line........................................................................................................................................................................ 6

Answering Calls Automatically .................................................................................................................................................................... 6

Managing Multiple Calls.................................................................................................................................................................................... 7

Placing Calls......................................................................................................................................................................................................... 7

Calling from the Dialler ................................................................................................................................................................................. 7

Placing Calls from Favourites, Recent Calls, and Directories ................................................................................................................... 8

Redialling Numbers ........................................................................................................................................................................................... 8

Ending Calls ......................................................................................................................................................................................................... 9

Setting up and handling three way calls....................................................................................................................................................... 9

Setting up a three way call........................................................................................................................................................................... 9

Holding and resuming three way calls...................................................................................................................................................... 9

Ending three way calls .................................................................................................................................................................................. 9

Rejecting calls from a contact ...................................................................................................................................................................11

Using Do Not Disturb..................................................................................................................................................................................11

Viewing recent calls .........................................................................................................................................................................................12

Controlling what is heard ...............................................................................................................................................................................13

Updating the Incoming Call Ringtone .....................................................................................................................................................13

Updating a Contact’s Ringtone .................................................................................................................................................................13

Changing the Speaker Volume .................................................................................................................................................................14

Changing the Ringer Volume.....................................................................................................................................................................14

Muting the Microphone..............................................................................................................................................................................14

Choosing Where You Hear Sound Effects..............................................................................................................................................14

Who do I contact? ............................................................................................................................................................................................14

Flip Solutions Ltd t/a Flip Connect

Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: [email protected]

User Guide | Polycom VVX410 | 30/06/2014

How to set up the Polycom VVX410

The phone will arrive pre-configured and simply needs to be connected to the internet and powered up. Your Administrator

or installer should know how to do this for you. There are some network/router level settings that must be applied, or the

service will not work - for further details on these please refer to the Flip Hosted Business Administrators Guide.

Phone Keys and Hardware

The figure below shows the main phone keys and features

Flip Solutions Ltd t/a Flip Connect

Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: [email protected]

User Guide | Polycom VVX410 | 30/06/2014

Using your phone

Home View

Home view displays your phone line and messages settings, and information. At the bottom of Home view is a Page Indicator

that shows how many pages of icons Home view displays:

To change the displayed page, press the down or up arrow key. To change the highlighted entry, press the right or left arrow

key. Press Select to access the desired menu.

Home view displays the following icons:

New Call—Select New Call to display the Dialler so you can place a call.

Messages—Select Messages to access your voicemail.

Directories—Select Directories to access your Contact Directory, Favourites, and Recent Calls list. You may also be

able to access a Corporate Directory and Buddy Status List if they’re set up on your phone.

Forward—Select Forward to set up forwarding options for incoming calls.

DND—Select DND to toggle DND (Do Not Disturb) on or off. When DND is enabled, your phone won’t ring and

incoming calls will go to voice mail.

Settings—Select Settings to access phone features and settings to customize your phone.

Lines View

Lines view (shown next) is your phone’s default display. Lines

view displays your phone line(s), your favourites, and soft keys

in the soft key area.

If your phone is idle, you can press a line key to access the

Dialler.

If your phone has calls, the phone line indicates the number

of calls you have, and if they’re active or held. If the phone

line has an active call, the call colour is dark green, as shown

next. If the phone line has one or more held calls, the call

colour is dark blue, as shown next. The number of total calls is shown above the calls. To select a call, use the up and down

arrow keys

Flip Solutions Ltd t/a Flip Connect

Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: [email protected]

User Guide | Polycom VVX410 | 30/06/2014

Calls View

You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. Use the up

and down arrow keys to see all your calls. If your phone has multiple lines, calls display under the associated line. Call colour

indicates status:

Dark green —Active call

Bright blue —Incoming call

Dark blue —Held call

Use the up and down arrow keys to highlight a call. The soft keys apply

to the highlighted call.

Understanding Phone Icons and Status Indicators

The following icons and indicators indicate phone, call, or buddy/contact status, or to indicate that a feature is enabled.

Flip Solutions Ltd t/a Flip Connect

Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: [email protected]

User Guide | Polycom VVX410 | 30/06/2014

Navigating Your Phone Interface

The following table shows you how to navigate your phone’s screens, as well as select and highlight options.

Flip Solutions Ltd t/a Flip Connect

Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: [email protected]

User Guide | Polycom VVX410 | 30/06/2014

Answering Calls

All incoming calls display in an Incoming Call window, as shown below.

To answer calls, do one of the following:

To use the handset, pick up the handset

To use speakerphone press or press answer

To use your headset press

If you’re already in

handset, speakerphone,

or headset mode, press

Answer, and the phone

will automatically use the

mode you’re in. If you don’t answer the call within 10 seconds, the Incoming

Call window disappears, and Calls view displays, as shown next to answer

the call, pick up the handset or from Calls view, press Answer to use the

speakerphone.

Answering another call

If you have a call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming

Call window displays. To answer the call, press Answer. The call you were in is held. If you don’t answer the call within 10

seconds, the Incoming Call window disappears, and Calls view displays.

Answering on a Shared Line

If you share a line with another phone, you can answer calls as described above. Or, someone who shares the line can

choose to answer the call from their phone. If you answer the call and hold it, anyone who shares your line can answer

the held call.

Answering Calls Automatically

You may find it convenient if your phone to auto-answer calls, so you don’t have to press a key to answer a call. If you

enable this feature, your phone will automatically answer incoming calls using the speakerphone. Your system

administrator sets how many times your phone will ring before the call is auto-answered.

If Auto Answer is enabled and a call arrives while you’re already in a call, the incoming call will be automatically answered if

you end or hold the current call.

To enable your phone to automatically answer calls:

Select Settings from Home view, and select Basic > Preferences > Auto Answer.

From the Auto Answer screen, do the following:

a. To enable your phone to automatically answer SIP calls, select Auto Answer SIP Calls, and select Yes. The

default setting is No.

b. To mute the microphone for all auto-answered calls so the incoming caller can’t hear you, select

Microphone Mute, and select Yes. The default setting is Yes.

Press Save

Flip Solutions Ltd t/a Flip Connect

Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: [email protected]

User Guide | Polycom VVX410 | 30/06/2014

Managing Multiple Calls

You can easily manage multiple calls from Lines and Calls view. Calls view displays all the calls for each phone line, as

shown next. All the calls for a phone line display under the associated phone line. Scroll up or down to see all your lines

and calls. To switch to Lines view, press More, and then Lines or press

Lines view shows you each line on your phone, and how many

calls each line has, as shown next. In the example below, line

2326 has one active call, and line 2327 has one held call.

If you press a line key that doesn’t have an active call, the

most recent call on that line will become active. The current

call will be held. To manage a call, use the up and down keys

to highlight it. Then, press one of the soft keys to hold,

resume, end, or transfer the highlighted call, or set up a conference with the highlighted call.

Placing Calls

You can place a call using the handset, speakerphone, or headset. You can dial the number first, and then choose the

method —by picking up the handset, pressing , or pressing —or choose the method first, and then dial the number.

You can place calls in these ways:

Manually, from the Dialler

Automatically, by tapping a favourite in Home or Lines view

Automatically, from your Favourites list, Recent Calls list, or Contact Directory

Calling from the Dialler

The Dialler displays a list of previously-placed calls. Select one of the

entries to automatically enter it. Or, start entering a number. As you

enter numbers, the Dialler displays a list of similar numbers, as shown

next. Use the up and down arrow keys to select a match and

automatically enter it.

To display the Dialler, do one of the following:

From Home view, select New Call.

From Lines or Calls view, press New Call. (The New Call soft key

won’t display if you have an active call.)

If your phone is idle, start entering a phone number.

Pick up the handset, or press or . This method only works if you don’t have an active call.

In Lines view, press a line key that doesn’t have any calls.

Flip Solutions Ltd t/a Flip Connect

Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: [email protected]

User Guide | Polycom VVX410 | 30/06/2014

When you access the Dialler, an active call is held. To call from the Dialler:

Enter the number, and then pick up the handset, press a line key, press , or press

If you’re already in handset, speakerphone, or headset mode, enter the number, and press Dial.

Placing Calls from Favourites, Recent Calls, and Directories

In addition to the Dialler, you can place calls from the Recent Calls list, Favourites list, or your Directory. Or, you can

quickly call a favourite from Home or Lines view.

To call from the Recent Calls list:

1. Access your Recent Calls list by doing one of the following:

a. From Home view, select Directories, and select Recent Calls.

b. From Lines view, press the right arrow key for the Placed Calls list, the down arrow key for the Missed Calls

list, or the left arrow key for the Received Calls list..

From the Recent Calls list, use the up and down arrow key to select the person you want to call and press Dial.

To call from your Favourites list:

1. From Home view, select Directories, and select Favourites.

You can also press the up arrow key to access the Favourite list.

From your Favourites list, use the up and down arrow key to select the favourite you want to call, and press Dial.

To call from your Directory:

2. From Home view, select Directories, and select Contact Directory.

3. From your Directory, use the up and down arrow key to select the contact you want to call.

4. Place the call by doing one of the following:

a. From the contact’s information screen —press Info, use the up and down arrow key to select the contact,

and press Dial.

b. Use the up and down arrow key to select the contact, and press Dial

Redialling Numbers

6To dial the last number you called, press the right arrow key for the Placed

Calls list. The first number in the list is the last call you placed.

To redial a number:

From the Placed Calls list (shown next), press Dial.

Use the up and down arrow key to select the other previously placed calls.

Flip Solutions Ltd t/a Flip Connect

Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: [email protected]

User Guide | Polycom VVX410 | 30/06/2014

Ending Calls

To quickly end an active call, replace the handset. Or from Lines or Calls view, press End Call. If you’re in Calls view, be sure to highlight

the call first.

Setting up and handling three way calls

You can set up a three way call with two other parties.

Just as with other calls, you can hold and resume these calls. In addition, you’ll have the option to split a three way call,

end the call and place the people you were talking with on hold.

Setting up a three way call

There are two ways to set up a three way call: the conventional way —by calling two people and using the Confrnc soft key

—or joining two existing calls using the Join soft key.

To set up a three way call:

1. Call the first person

2. From Lines or Calls view, press More and then Confrnc. The active call is held.

3. Using the Dialler, call the second person

4. When the second person answers, press More and then Confrnc. to join

everyone in a conference. The Active: Conference screen displays, as shown next

Holding and resuming three way calls

When you place a three way call on hold, you place the other two people in the call on hold. No one in a held three way

call can hear each other.

To place a three way call on hold:

From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight

the conference first. The other two people in the call are held. The following

example shows a held three way call in Calls view.

To resume a held call:

From Lines or Calls view, press Resume

Ending three way calls

To end a three way call, and your connection to the other people, press End Call. By default, when you press End Call, the

other two people remain connected.

To end a conference call:

From Lines or Calls view, press End Call.

Table des matières

Autres manuels Flip Connect Téléphone

Flip Connect

Flip Connect Splicecom PCS Manuel d'instructions

Flip Connect

Flip Connect Snom M65 Manuel d'instructions

Flip Connect

Flip Connect Splicecom PCS Manuel d'instructions

Flip Connect

Flip Connect SpliceCom PCS 561 Manuel utilisateur

Manuels Téléphone populaires d'autres marques

GE 2-9480 Manuel utilisateur

Geemarc

Geemarc PHOTOPHONE 155 Manuel utilisateur

D-Link

D-Link DWR-720/PW Manuel utilisateur

Interquartz

Interquartz Gemini IQ333 Manuel utilisateur

SSS Siedle

SSS Siedle HT 840-0 Manuel utilisateur

Motorola

Motorola TITANIUM Manuel utilisateur

Panasonic

Panasonic ICX Manuel utilisateur

LG H870DS Manuel utilisateur

Samsung

Samsung GT-I9500 Manuel utilisateur

AT&T

AT&T Trimline 205 Manuel utilisateur

Selta

Selta zenyth 600 Manuel utilisateur

Doro

Doro AFTI 20 Manuel utilisateur

UNIQCELL

UNIQCELL A1 Manuel utilisateur

Panasonic

Panasonic KX Series Manuel utilisateur

Jabra

Jabra SP5050 - Bluetooth hands-free Speakerphone Manuel utilisateur

BT Decor 425 Manuel utilisateur

NEC

NEC SV8500 Manuel utilisateur

Teledex

Teledex PEARL Manuel utilisateur