Fitbit Zip Sense Guide d'installation

FAQ & Troubleshooting

FAQ

Fitbit

How often should I wear my Fitbit?

•We advise you to wear your Fitbit all of the time, including while you sleep, as this will

provide valuable sleep data.

How often do I need to sync my Fitbit?

•We advise you to sync your Fitbit daily, this will reduce lag in uploading your data

When can I take my Fitbit off?

•You can take the device off for special occasions, but we do ask you to wear it as often as

possible

Is my Fitbit Waterproof?

•All Fitbit devices are water resistant, which means they are able to combat rain and sweat.

However, not all Fitbits are safe for swimming - please see the Fitbit website for further

detail about your device

What should I do if I already have a Fitbit account?

•For the purposes of the project and protecting your anonymity, you will need to create a

new account

What if I have other family members on my Fitbit account?

•For the purposes of the project we ask you to only have your project device connected to

your account

What if I go on holidays?

•It is up to you whether you choose to wear it while on holiday, we do ask you to let ART

know the dates you will be away. This allows us to exclude that period of data, so to not

skew the results

Which hand should I wear my Fitbit on?

•You should wear the device on your non dominant hand, to provide the most accurate

readings

How often does my Fitbit need charging?

•Your Fitbit can last up to 4 days, depending on your settings

How long does it take to charge?

•Your Fitbit should only take a few hours to charge fully

What if the strap starts to irritate me?

•Irritation is likely to come from wearing the band too tight; sweat, water, or soap residue on

the strap; or from pressure or friction against the skin. We advise you to clean and dry the

strap initially. If this does not work, try another fabric strap to relieve the symptoms. Please

inform a member of ART staff if you have further problems.

Should I wear my Fitbit when I sleep?

•We ask you to sleep with your Fitbit on, as it provides us with really insightful sleep data

Troubleshooting

Fitbit

Can I connect my Fitbit to other devices?

•For the purposes of the project we ask you to only have your project device connected to

your account

How do I reset my device?

•Press and hold the main button to restart your device, for several seconds. When you see

the Fitbit logo and the device vibrates, the device restarted.

How do I add my Fitbit watch to my account?

•During the initial account set up, the device should detect your phone app and ask to

connect. If this does not occur, the tap the today tab, then tap your profile picture. Tap Set

Up a Device, which will allow you to connect the Fitbit. Choose your device and follow the

on-screen instructions to continue.

What happens if the Bluetooth connection doesn’t work between my watch and phone?

•Force quit and then reopen the Fitbit app. 2. Go to Settings > Bluetooth and turn Bluetooth

off and back on. 3. Restart your mobile phone and/or the Fitbit device. If the issue continues

please see Fitbits website for more information:

https://help.fitbit.com/articles/en_US/Help_article/1866

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3

Ce manuel convient aux modèles suivants

1

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