F-SECURE POLICY MANAGER 7.0 - Manuel de service

F-Secure Policy

Manager 7.0

Administrator’s Guide

"F-Secure" and the triangle symbol are registered trademarks of F-Secure Corporation and F-Secure

product names and symbols/logos are either trademarks or registered trademarks of F-Secure

Corporation. All product names referenced herein are trademarks or registered trademarks of their

respective companies. F-Secure Corporation disclaims proprietary interest in the marks and names of

others. Although F-Secure Corporation makes every effort to ensure that this information is accurate,

F-Secure Corporation will not be liable for any errors or omission of facts contained herein. F-Secure

Corporation reserves the right to modify specifications cited in this document without prior notice.

Companies, names and data used in examples herein are fictitious unless otherwise noted. No part of

this document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of F-Secure Corporation.

This product may be covered by one or more F-Secure patents, including the following:

GB2353372 GB2366691 GB2366692 GB2366693 GB2367933 GB2368233

GB2374260

iii

Contents

About This Guide 9

Overview ............................................................................................................................ 10

How This Guide is Organized ............................................................................................ 11

Conventions Used in F-Secure Guides.............................................................................. 13

Symbols .................................................................................................................... 13

Chapter 1 Introduction 15

1.1 Overview ....................................................................................................................16

1.2 Installation Order........................................................................................................18

1.3 Features.....................................................................................................................19

1.4 Policy-Based Management........................................................................................20

1.4.1 Management Information Base ......................................................................22

Chapter 2 System Requirements 24

2.1 F-Secure Policy Manager Server...............................................................................25

2.2 F-Secure Policy Manager Console ............................................................................27

Chapter 3 Installing F-Secure Policy Manager Server 29

3.1 Overview ....................................................................................................................30

3.2 Security Issues...........................................................................................................31

3.2.1 Installing F-Secure Policy Manager in High Security Environments...............32

3.3 Installation Steps........................................................................................................37

3.4 Configuring F-Secure Policy Manager Server............................................................51

3.4.1 Changing the Communication Directory Path ................................................51

3.4.2 Changing the Ports Where the Server Listens for Requests..........................52

3.4.3 F-Secure Policy Manager Server Configuration Settings...............................53

3.5 Uninstalling F-Secure Policy Manager Server ...........................................................58

Chapter 4 CommDir Migration 60

4.1 Introduction ................................................................................................................61

4.2 Instructions.................................................................................................................61

Chapter 5 Installing F-Secure Policy Manager Console 64

5.1 Overview ....................................................................................................................65

5.2 Installation Steps........................................................................................................65

5.3 Uninstalling F-Secure Policy Manager Console.........................................................83

Chapter 6 Using F-Secure Policy Manager Console 84

6.1 Overview ....................................................................................................................85

6.2 F-Secure Policy Manager Console Basics.................................................................86

6.2.1 Logging In.......................................................................................................87

6.2.2 The User Interface..........................................................................................90

6.2.3 Policy Domain Pane.......................................................................................91

6.2.4 Properties Pane..............................................................................................92

6.2.5 Product View Pane.........................................................................................93

6.2.6 Messages Pane..............................................................................................99

6.2.7 The Toolbar..................................................................................................100

6.2.8 Menu Commands.........................................................................................102

6.3 F-Secure Client Security Management ....................................................................104

6.4 Managing Domains and Hosts.................................................................................104

6.4.1 Adding Policy Domains.................................................................................106

6.4.2 Adding Hosts................................................................................................107

6.4.3 Host Properties.............................................................................................112

6.5 Software Distribution................................................................................................115

6.5.1 F-Secure Push Installations..........................................................................117

6.5.2 Policy-Based Installation ..............................................................................124

6.5.3 Local Installation and Updates with Pre-Configured Packages....................129

6.5.4 Information Delivery......................................................................................133

6.6 Managing Policies....................................................................................................134

6.6.1 Settings.........................................................................................................134

6.6.2 Restrictions...................................................................................................135

6.6.3 Saving the Current Policy Data ....................................................................136

6.6.4 Distributing Policy Files ................................................................................136

6.6.5 Policy Inheritance.........................................................................................137

6.7 Managing Operations and Tasks.............................................................................140

6.8 Alerting.....................................................................................................................140

6.8.1 Viewing Alerts and Reports..........................................................................141

6.8.2 Configuring Alert Forwarding........................................................................142

6.9 Reporting Tool..........................................................................................................144

6.9.1 Policy Domain / Host Selector Pane.............................................................145

6.9.2 Report Type Selector Pane ..........................................................................146

6.9.3 Report Pane .................................................................................................147

6.9.4 Bottom Pane.................................................................................................148

6.10 Preferences..............................................................................................................149

6.10.1 Connection-Specific Preferences.................................................................150

6.10.2 Shared Preferences......................................................................................153

Chapter 7 Maintaining F-Secure Policy Manager Server 155

7.1 Overview ..................................................................................................................156

7.2 Backing Up & Restoring F-Secure Policy Manager Console Data...........................156

7.3 Replicating Software Using Image Files ..................................................................159

Chapter 8 Updating F-Secure Virus Definition Databases 161

8.1 Automatic Updates with F-Secure Automatic Update Agent....................................162

8.2 Using the Automatic Update Agent..........................................................................164

8.2.1 Configuration................................................................................................164

8.2.2 How to Read the Log File.............................................................................165

8.3 Forcing the Update Agent to Check for New Updates Immediately.........................169

8.4 Updating the Databases Manually...........................................................................169

8.5 Troubleshooting .......................................................................................................170

Chapter 9 F-Secure Policy Manager on Linux 171

9.1 Overview ..................................................................................................................172

9.1.1 Differences Between Windows and Linux....................................................172

9.1.2 Supported Distributions................................................................................172

9.2 Installation................................................................................................................172

9.2.1 Installing F-Secure Automatic Update Agent................................................173

9.2.2 Installing F-Secure Policy Manager Server..................................................174

9.2.3 Installing F-Secure Policy Manager Console................................................175

9.2.4 Installing F-Secure Policy Manager Web Reporting.....................................176

9.3 Configuration............................................................................................................177

9.4 Uninstallation............................................................................................................177

9.4.1 Uninstalling F-Secure Policy Manager Web Reporting ................................177

9.4.2 Uninstalling F-Secure Policy Manager Console ...........................................178

9.4.3 Uninstalling F-Secure Policy Manager Server..............................................178

9.4.4 Uninstalling F-Secure Automatic Update Agent...........................................179

9.5 Frequently Asked Questions....................................................................................179

Chapter 10 Web Reporting 184

10.1 Overview..................................................................................................................185

10.2 Introduction ..............................................................................................................185

10.3 Web Reporting Client System Requirements...........................................................186

10.4 Generating and Viewing Reports.............................................................................186

10.4.1 Required Browser Settings for Viewing Web Reports..................................186

10.4.2 Generating a Report.....................................................................................187

10.4.3 Creating a Printable Report..........................................................................189

10.4.4 Generating a Specific URL for Automated Report Generation.....................190

10.5 Maintaining Web Reporting......................................................................................190

10.5.1 Disabling Web Reporting..............................................................................191

10.5.2 Enabling Web Reporting...............................................................................191

10.5.3 Restricting or Allowing Wider Access to Web Reports.................................192

10.5.4 Changing the Web Reporting Port................................................................193

10.5.5 Creating a Backup Copy of the Web Reporting Database...........................194

10.5.6 Restoring the Web Reporting Database from a Backup Copy.....................194

10.5.7 Changing the Maximum Data Storage Time in the Web Reporting

Database......................................................................................................195

vii

10.6 Web Reporting Error Messages and Troubleshooting.............................................196

10.6.1 Error Messages............................................................................................196

10.6.2 Troubleshooting............................................................................................197

Chapter 11 F-Secure Policy Manager Proxy 199

11.1 Overview..................................................................................................................200

11.2 Main Differences between Anti-Virus Proxy and Policy Manager Proxy..................200

Chapter 12 Troubleshooting 202

12.1 Overview..................................................................................................................203

12.2 F-Secure Policy Manager Server and Console........................................................203

12.3 F-Secure Policy Manager Web Reporting................................................................208

12.4 Policy Distribution.....................................................................................................209

AppendixA SNMP Support 211

A.1 Overview ................................................................................................................. 212

A.1.1 SNMP Support for F-Secure Management Agent........................................212

A.2 Installing F-Secure Management Agent with SNMP Support ..................................213

A.2.1 F-Secure SNMP Management Extension Installation ..................................213

A.3 Configuring The SNMP Master Agent......................................................................214

A.4 Management Information Base................................................................................215

AppendixB Ilaunchr Error Codes 216

B.1 Overview ................................................................................................................. 217

B.2 Error Codes..............................................................................................................218

AppendixC FSII Remote Installation Error Codes 221

C.1 Overview ................................................................................................................. 222

C.2 Windows Error Codes..............................................................................................222

C.3 Error Messages........................................................................................................223

AppendixD Remote Installation Support for Windows 98/ME 225

D.1 Enabling Remote Administration............................................................................. 226

viii

AppendixE NSC Notation for Netmasks 228

E.1 Overview ................................................................................................................. 229

Technical Support 231

Overview .......................................................................................................................... 232

Web Club .........................................................................................................................232

Virus Descriptions on the Web ................................................................................232

Advanced Technical Support ...........................................................................................232

F-Secure Technical Product Training ...............................................................................233

Training Program ....................................................................................................233

Contact Information .................................................................................................234

Glossary 235

About F-Secure Corporation

ABOUT THIS GUIDE

Overview.................................................................................... 10

How This Guide is Organized..................................................... 11

About This Guide 10

Overview

F-Secure Policy Manager provides tools for administering the following

F-Secure software products:

F-Secure Client Security

F-Secure Internet Gatekeeper

F-Secure VPN+

F-Secure Anti-Virus for

Workstations

Firewalls

File Servers

Microsoft Exchange

MIMEsweeper:

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