Eyevis LCD-4200 Manuel utilisateur

User Manual

Version 1.2 (May 2015)

Technical changes reserved.

eyeLCD-4200/4700-24LE

EYEVIS LCD LINE

Additional Support

For additional support for eyevis products, please contact:

eyevis GmbH

Hundsschleestrasse 23

D-72766 Reutlingen

Germany

Phone: +49 (0)7121-4 33 03-0

Fax: +49 (0)7121-4 33 03-22

Hotline: +49 (0)7121-4 33 03-290 (netPIX & eyeCON)

Hotline: +49 (0)7121-4 33 03-291 (Cubes & Displays)

web: www.eyevis.de

e-mail: info@eyevis.de

service: service@eyevis.de

As at: May 2015

) eyevis user document

If this document is sold with software that includes an end user license agreement, this document as well, as

the software described within it, shall be provided under licence and may only be used or duplicated according

to the terms of the licence. No part of this documentation may be reproduced, stored in databases, or

transferred in any form – electronically, mechanically, on recording media, or in any other way – without prior

written consent of eyevis, unless the licence expressly permits this. Please note that the content of this

document is protected by copyright, even if it is not sold together with software that includes an end user

licence agreement.

The content of this document is solely informative, can be changed at any time without notice, and represents

no obligation on the part of eyevis. eyevis assumes no responsibility or liability for any errors or inaccuracies

that may appear in this document.

eyevis, the eyevis logo and eyeCON are trademarks or registered trademarks of eyevis Deutschland.

All other trademarks are the property of their respective owners.

Table of Content

Safety / Sicherheit / Sécurité 6

Safety precaution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Sicherheitsvorkehrungen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Précautions de sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

About our product 23

Special features� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 23

Input connection possibilities � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 23

Packaging 24

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Packing list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Accessory box � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25

Installation possibilities for EYE-LCD-FX series 26

Optional Front-Service-Mechanism . . . . . . . . . . . . . . . . . . . . . . . 26

Connectors 27

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Linking the displays 28

Signal-Daisy-Chain via DisplayPort . . . . . . . . . . . . . . . . . . . . . . . 28

Example Video wall matrix 3x3 displays � � � � � � � � � � � � � � � � � � � � � � 28

Operating the Display 29

Setup process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Controlling the display 31

The Remote Control (RC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Opening the On-Screen-Display (OSD)� � � � � � � � � � � � � � � � � � � � � � � � 31

Navigating in the OSD menu� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 31

Special keys and key sequences � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 31

Changing the remote control batteries . . . . . . . . . . . . . . . . . . . . 32

OSD menu 33

Using the OSD menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Picture menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Color Management menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 35

User Color menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 36

Display menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

PC RGB menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 38

Setup menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Info menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 40

OSD menu� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 41

Advanced Setup menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 42

Matrix Mode menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 43

Inputs menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

TheeyeDeviceSetupsoftware 45

Starting the eyeDeviceSetup software . . . . . . . . . . . . . . . . . . . . 45

The interface of eyeDeviceSetup software . . . . . . . . . . . . . . . . . 46

The Load/Save area � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 47

The selection area� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 47

The parameter area � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 48

Establishing communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Establishing communication� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 49

Entering the wall size� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 50

Reading the configurations � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 50

Saving the configuration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 50

Load the configuration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 50

Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

User� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 51

Setup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 52

Service � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 54

Status� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 55

Preference� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 56

Reports � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 57

Effects in continuous operation of LCDs 58

Image sticking � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 58

Mura� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 58

Shade formation� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 58

Prevention of undesirable effects 59

Evaluation of visual range 60

Pollutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Tolerance limits for bonded glass surfaces � � � � � � � � � � � � � � � � � � � � 60

Tolerance limits for optional touch surfaces� � � � � � � � � � � � � � � � � � � 60

Failure of pixel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Overview acceptable total number of dot defects . . . . . . . . . . 61

Troubleshooting guide 62

Malfunction or trouble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Warranty terms and conditions 63

Duration and validity of warranty. . . . . . . . . . . . . . . . . . . . . . . . . 63

Proof of purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Warranty service or exchange during warranty period . . . . . . 63

Dead On Arrival (DOA) � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 63

Return-to-Base-Warranty (Bring-In Warranty) � � � � � � � � � � � � � � � � � 63

Repair and return � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 63

Temporary exchange equipment during repair time � � � � � � � � � � � 63

Warranty on repairs� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 63

EYE-LCD-4200/4700-24LE 3

Version 1.2 | May 2015

Warranty exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

General exclusions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 64

"Image Sticking" (memory) effect and "Mura" � � � � � � � � � � � � � � � � � 64

Failure of pixel � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 64

Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 64

Factory-applied serial number � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 64

Service contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Advised procedure for raising a claim . . . . . . . . . . . . . . . . . . . . . 65

Consider the manual before raising a claim � � � � � � � � � � � � � � � � � � � 65

Prepare necessary information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 65

Approval by eyevis � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 65

Service code: RMA number� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 65

Packing � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 65

Transport� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 65

Costs not covered by warranty defects � � � � � � � � � � � � � � � � � � � � � � � � 65

Legal and other claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Limitations of liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Appendix 67

Technical Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Appendix: Dimensions EYE-LCD-4200-24LE . . . . . . . . . . . . . . . . 68

Appendix: Dimensions EYE-LCD-4700-24LE . . . . . . . . . . . . . . . . 69

Appendix: RS232 protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Appendix:Timings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Appendix: Assigning display IDs. . . . . . . . . . . . . . . . . . . . . . . . . . 77

Index 79

EYE-LCD-4200/4700-24LE

User Manual

About this manual

Read and pay attention to this manual. It contains important information on

the product. In particular, note all of the safety instructions and warnings.

Keep this manual in a safe place!

Warnings used

NOTICE

Indicates a hazard that could lead to damage or destruction of the product.

The general warning symbol indicates a hazard that could lead to injuries or

death. In the text section, the general warning symbol is used in conjunction

with the warning levels described below.

CAUTION

Indicates a hazard that could lead to minor or moderate injuries.

WARNING

Indicates a hazard that could lead to death or serious injury.

DANGER

Indicates a hazard that leads to immediate death or serious injury.

Symbols used

►Indicates a single action or multiple actions which do not have to be

performed in any specific order.

Indicates a set of actions that have to be performed in a specific

order.

EYE-LCD-4200/4700-24LE 5

Version 1.2 | May 2015

Safety / Sicherheit / Sécurité

Safety

Safety precaution

Electricity is used to perform many useful functions, but it can also cause

personal injuries and property damage if improperly handled. This product has

been engineered and manufactured with the highest priority on safety.

However, improper use can result in electric shock and/or fire. In order to

prevent potential danger, please observe the following instructions when

installing, operating and cleaning the product. To ensure your safety and

prolong the service life of your LCD product, please read the following

precautions carefully before using the product.

) Read instructions — All operating instructions must be read and understood

before the product is operated.

) Keep this manual in a safe place — These safety and operating instructions

must be kept in a safe place for future reference.

) Observe warnings — All warnings on the product and in the instructions

must be observed closely.

) Follow instructions — All operating instructions must be followed.

) Cleaning — Unplug the power cord from the AC outlet before cleaning the

product. Use a dry cloth to clean the product. Do not use liquid cleaners or

aerosol cleaners.

) Attachments — Do not use attachments not recommended by the

manufacturer. Use of inadequate attachments can result in accidents.

) Water and moisture — Do not use the product near water. Do not install the

product in a place where water may splash onto it. Be careful of equipment

which drains water such as an air-conditioner.

) Ventilation — The vents and other openings in the cabinet are designed for

ventilation. Do not cover or block these vents and openings since insufficient

ventilation can cause overheating and/or shorten the life of the product. Do

not place the product on a sofa, rug or other similar surface, since they can

block ventilation openings. Do not place the product in an enclosed place

such as a bookcase or rack, unless proper ventilation is provided or the

manufacturer’s instructions are followed.

) Power cord protection — The power cords must be routed properly to

prevent people from stepping on them or objects from resting on them.

) The LCD panel used in this product is made of glass. Therefore, it can break

when the product is dropped or applied with impact. Be careful not to be

injured by broken glass pieces in case the LCD panel breaks.

) Overloading — Do not overload AC outlets or extension cords. Overloading

can cause fire or electric shock.

) Entering of objects and liquids — Never insert an object into the product

through vents or openings. High voltage flows in the product, and inserting

an object can cause electric shock and/or short internal parts. For the same

reason, do not spill water or liquid on the product.

) Servicing — Do not attempt to service the product yourself. Removing covers

can expose you to high voltage and other dangerous conditions. Request a

qualified service person to perform servicing.

EYE-LCD-4200/4700-24LE

User Manual

) Repair — If any of the following conditions occurs, unplug the power cord

from the AC outlet, and request a qualified service person to perform repairs.

•When the power cord or plug is damaged.

•When a liquid was spilled on the product or when objects have fallen into

the product.

•When the product has been exposed to rain or water.

•When the product does not operate properly as described in the operating

instructions.

•Do not touch the controls other than those described in the operating

instructions. Improper adjustment of controls not described in the

instructions can cause damage, which often requires extensive adjustment

work by a qualified technician.

•When the product has been dropped or damaged.

•When the product displays an abnormal condition. Any noticeable

abnormality in the product indicates that the product needs servicing.

) Replacement parts — In case the product needs replacement parts, make

sure that the service person uses replacement parts specified by the

manufacturer, or those with the same characteristics and performance as the

original parts. Use of unauthorised parts can result in fire, electric shock and/

or other danger.

) Safety checks — Upon completion of service or repair work, request the

service technician to perform safety checks to ensure that the product is in

proper operating condition.

) Wall mounting — When mounting the product on a wall, be sure to install the

product according to the method recommended by the manufacturer.

) Heat sources — Keep the product away from heat sources such as radiators,

heaters, stoves and other heat-generating products (including amplifiers).

) Batteries — Incorrect use of batteries may cause the batteries to burst or

ignite. A leaky battery may corrode the equipment, dirty your hands or spoil

your clothing. In order to avoid these problems, make sure to observe the

precautions below:

•Use the specified batteries only.

•Install the batteries with due attention to the plus (+) and minus (-) sides of

the batteries according to the instructions in the compartment.

•Do not mix old and new batteries.

•Do not mix batteries of different types. Voltage specifications of batteries

of the same shape may vary.

•Replace an exhausted battery with a new one promptly.

•If you will not use the remote control for a long time, remove the batteries.

•If leaked battery fluid gets on your skin or clothing, rinse immediately and

thoroughly. If it gets into your eye, bathe your eye well rather than rubbing

and seek medical treatment immediately. Leaked battery fluid that gets

into your eye or your clothing may cause a skin irritation or damage your

eye.

) Usage of the monitor must not be accompanied by fatal risks or dangers that,

could lead directly to death, personal injury, severe physical damage or other

loss, including nuclear reaction control in nuclear facility, medical life support

system, and missile launch control in a weapon system.

) Do not stay in contact with the parts of the product that become hot for long

periods of time. Doing so may result in low-temperature burns.

EYE-LCD-4200/4700-24LE 7

Version 1.2 | May 2015

Safety intructions

) The TFT colour LCD panel used in this monitor is made with the application of

high precision technology. However, there may be minute points on the

screen where pixels never light or are permanently lit. Also, if the screen is

viewed from an acute angle there may be uneven colours or brightness.

) Please note that these are not malfunctions but common phenomena of LCDs

and will not affect the performance of the monitor.

) Do not display a still picture for a long period, as this could cause a residual

image.

) Never rub or tap the monitor with hard objects.

) Please understand that eyevis bears no responsibility for errors made during

use by the customer or a third party, nor for any other malfunctions or

damage to this product arising during use, except where indemnity liability is

recognized under law.

) This monitor and its accessories may be upgraded without advance notice.

) Do not use the monitor where there is a lot of dust, where humidity is high,

or where the monitor may come into contact with oil or steam, as this could

lead to fire.

) Ensure that the monitor does not come into contact with water or other

liquids. Ensure that no objects such as paper clips or pins enter the monitor

as this could lead to fire or electric shock.

) Do not place the monitor on top of unstable objects or in unsafe places. Do

not allow the monitor to receive strong shocks or to strongly vibrate. Causing

the monitor to fall or topple over may damage it.

) Do not use the monitor near heating equipment or in places where there is

likelihood of high temperature, as this may lead to generation of excessive

heat and outbreak of fire.

) Do not use the monitor in places where it may be exposed to direct sunlight.

) Please be sure to constantly remove dust and garbage that has attached to

the ventilation opening. If dust collects in the ventilation opening, it may

lead to excessive heat, outbreak of fire, or malfunction. As a standard, clean

the inside of the monitor once every year. If dust collects inside the monitor,

it may lead to excessive heat, outbreak of fire, or malfunction. Please request

a cleaning of the inside of the monitor from an authorized Eyevis servicing

dealer or service centre.

) Images cannot be rotated on this monitor.

) When using in vertical orientation, you will need to prepare appropriately

orientated content in advance.

) Please make sure that the socket-outlet is installed near the System and is

easily accessible. The Power supply cord serves as a disconnect device.

EYE-LCD-4200/4700-24LE

User Manual

The power cord

) Do not damage the power cord nor place heavy objects on it, stretch it or

over bend it.

) Do not use damaged extension cords. Damage to the cord may result in fire

or electric shock.

) Use only the power cord supplied with the monitor.

) Do not use the power cord with a power tap. Adding an extension cord may

lead to fire as a result of overheating.

) Do not remove or insert the power plug with wet hands. Doing so could

result in electric shock.

) Unplug the power cord if it is not used for a long time.

) Do not attempt to repair the power cord if it is broken or malfunctioning.

Refer the servicing to the service representative.

EYE-LCD-4200/4700-24LE 9

Version 1.2 | May 2015

NOTICE

This is a class A product according EN 55022: 2010. In a domestic

environment this product may cause radio interference in which case the

user may be required to take adequate counter measures.

NOTICE

To maintain compliance with EMC regulations, use shielded cables to

connect to the following terminals:

PC/AV DVI-D output terminal, PC/AV DVI-D input terminal, PC/AV HDMI

input terminal, PC D-SUB input terminal, PC RGB input terminals, and

RS-232C input/output terminals.

WARNING

If a monitor is not positioned in a sufficiently stable location, it can be

potentially hazardous due to falling. Many injuries, particularly to

children, can be avoided by taking simple precautions such as:

•Using fixing devices like wall mount brackets recommended by the

manufacturer.

•Only using furniture that can safely support the monitor.

•Ensuring the monitor is not overhanging the edge of the supporting

furniture.

•Not placing the monitor on tall furniture (for example, cupboards or

bookcases) without anchoring both the furniture and the monitor to a

suitable support.

•Not standing the monitors on cloth or other materials placed between

the monitor and supporting furniture.

•Educating children about the dangers of climbing on furniture to reach

the monitor or its controls.

WARNING

Especially for child safety

•Don’t allow children to climb on or play with the monitor.

•Don’t place the monitor on furniture that can easily be used as steps,

such as a chest of drawers.

•Remember that children can become excited while watching a program,

especially on a “larger than life” monitor. Care should be taken to place

or install the monitor where it cannot be pushed, pulled over, or

knocked down.

•Care should be taken to route all cords and cables connected to the

monitor so that they cannot be pulled or grabbed by curious children.

EYE-LCD-4200/4700-24LE

User Manual

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