eufy Security Entry Sensor Manuel utilisateur
Quick Start Guide
+ HomeBase
+ eufyCam
+ Entry Sensor
365
1 Charge =
Days
Anker Innovations Limited. All rights reserved. Eufy and the Eufy logo are
trademarks of Anker Innovations Limited, registered in the United States
and other countries. All other trademarks are the property of their respective
owners.
51005001158 V01
Tabel of Content
What's include 01
At a glance 03
Installing the eufy Security App 07
Setting Up the System 07
Charging eufyCam 09
Mounting the Camera Outdoors 09
Mounting the Camera Indoors 13
Installing the Sensor 15
F&Q 16
Safety 18
Customer Service 22
01 02
What's include
HomeBase
Indoor Mount Secure Outdoor Mount
eufyCam
HomeBase
Power Adapter
Micro-USB
Charging Cable
Ethernet Cable microSD Card
For HomeBase Installation:
For eufyCam Installation:
Mounting Screws
and Anchors
Hook
(for Indoor Mount)
Quick Start Guide Warning Sign
CR123 Battery Mounting Screws
and Anchors
Entry Sensor Sensor Magnet
For Entry Sensor Installation:
Document:
The camera contains strong magnet. We can not guarantee it won't
damage the mechanical hard drives or data on it. Please keep the
camera at least 1 ft away from your internal / external hard drives.
The power adapter varies by region.
The number of devices and accessories vary by bundle packages.
03 04
At a glance
HomeBase
2
13
4
6
5
7
98
1Alarm off button 6Ethernet port
2Front LED indicator 7Camera charging port (with
Anker Power IQ Technology)
3Alarm LED indicator 8Power port
4Speaker 9Restart button
5MicroSD card slot
HomeBase LED indicators
Front LED indicator color HomeBase status
Solid red HomeBase is not connected to internet.
Flashing red No internet
Solid white
HomeBase is connected to internet and
operating
Flashing white HomeBase is connected to internet
and ready for setup
Flash red and white
simultaneously Firmware upgrading
Alarm LED indicator
flashing red Alarm is triggered
Alarm LED indicator color HomeBase status
LED indicator off X1 Alarm is not activated / Alarm is
dismissed
Flashing red Alarm is activated
eufyCam
2
1
3
4
5
6
9
7
8
1IR light 6Ambient light sensor
2eufyCam LED indicator 7Sync button
3eufyCam lens 8USB charging port
4Microphone 9Screw hole
5Motion sensor
05 06
eufyCam LED indicator
eufyCam LED indicator color Camera status
Flashing white
SYNC
2
>Syncing with HomeBase / Camera
live streaming / Camera recording
Flash red and white
simultaneously Firmware upgrading
Solid white
Camera is successfully connected to HomeBase
Flashing red
The camera or system is about to switch off /
Anti-theft function activated / Camera battery
is low
Solid red Camera is charging
Sensor
1SYNC button
2LED indicator
3Sensor Magnet
Entry Sensor LED indicator
Sensor LED indicator color Sensor status
Flashing white Connecting to HomeBase
Flashing white (Twice)
Door / Window is opened
Flashing white (Once)
Door / Window is closed
Flashing red (Twice)
Door / Window is opened and sensor needs
attention: Low battery / Disconnected from
HomeBase
Flashing red (Once)
Door / Window is closed but sensor needs
attention: Low battery / Disconnected from
HomeBase
Press the sync button on the
camera and hold it for 10
seconds to reset the camera.
Press the sync button on the camera
5 times within 3 seconds to switch
off the camera.
SYNC
10
>
SYNC
X5
It’s necessary to set up the HomeBase
and cameras on
the app before you mount the cameras outdoors.
2
1
3
07 08
Installing the eufy Security App
• Download the eufy Security App
Download the eufy Security app from the App Store (iOS devices) or Google
Play (Android devices).
Setting Up the System
• Log in or sign up
1. If you have a eufyLife or
eufyHome account, you can login
to the eufy Security app using the
same login information.
2. However, if you are new to eufy,
please sign up for a new account
first and then log in.
3.
• System Setup
1. Follow the onscreen instructions to add your eufy Security devices. Always
start with the HomeBase, then eufyCam or sensor; eufyCam cameras and
sensors can be purchased separately.
2. You will be able to use eufyCam’s live view feature once it has been
successfully added to the system; sensors will also appear in the device
when successfully added.
3. Make sure the devices are working properly before mounting them to your
desired spot.
HomeBase and eufyCam are not fully charged when
shipping out of the factory (to ensure the safety during
transportation). It is recommended to fully charge the
HomeBase and eufyCam before start using them.
09 10
Charging eufyCam
eufyCam does not come fully charged. It is recommended that you fully
charge eufyCam before mounting it to your desired spot.
To charge the camera, use the provided micro-USB charging cable to connect
eufyCam to the camera charging port on the backside of the HomeBase. The
camera LED indicator will blink white while charging. Charging a camera from
0% to 100% takes approximately 4 hours; it will take longer if you charge the
camera via a universal 5V USB charger.
Mounting the Camera Outdoors
You can mount eufyCam to your selected outdoor location once you have
successfully added it to your list of devices in the eufy Security app.
1. Here are some things to consider when looking for a good spot to mount
your eufyCam:
a. Mount your camera in a spot that has a clear view of what you want to
surveil.
b. Use the “Mounting Guide” function, found at the end of the setup
process or under Camera Settings > Mounting Guide, to test the
wireless signal strength of eufyCam at the location you wish to mount
the camera. Make sure the location has a strong wireless signal
strength so that your camera stays connected to the HomeBase. Move
the camera as close to the HomeBase as possible if the wireless signal
strength is weak.
c. Hang eufyCam between the recommended mounting height of 7-10
ft (2-3 m) above the ground. This height gives eufyCam a wide field-
of-view and maximizes the detection range of the motion sensor of
eufyCam.
11 12
d. Avoid placing eufyCam under direct sunlight.
e. Use the secure outdoor mount to secure eufyCam in outdoor environments.
Motion Detection Zone
Camera field of view
7-10 ft
(2.13-3.04 m)
2. Outdoor camera installation:
a. Drill holes with a 15/64 in (6 mm) drill bit in your desired spot and then
insert the anchors into the holes; anchors are necessary for walls that
are made out of hard materials such as concrete, brick, or stucco.
b. Screw the base of the secure outdoor mount onto the wall. Fasten the
ball bracket of the secure outdoor mount to the base of the secure
outdoor mount.
c. Fasten eufyCam to the secure outdoor mount and adjust the viewing
angle by checking the live stream feed in the eufy Security app.
a
b
c
13 14
Mounting the Camera Indoors
Indoor camera installation:
1. You can stick the camera directly to a metal surface (Any flat surface
made out of iron).
or
2. You can use the indoor mount to mount the camera:
a. Drill a hole in your desired spot. Use the included anchor if it’s drywall
and fasten the hook at your desired spot.
b. Hang the indoor mount on the hook.
c. Attach eufyCam to the indoor mount and adjust the viewing angle by
checking the live stream feed in the eufy Security app.
a
b
c
1615
Installing the Sensor
Place the sensor on a door or window frame inside your home. Use the
adhesive strip on the sensor or screws provided to mount the sensor.
Close the door or the window and place the sensor magnet on the edge of
the door or window.
Make sure the gap between the sensor and the sensor magnet is less than
1.6 in (4 cm) when the door or window is closed. The bottom of the sensor
magnet should align with the bottom of sensor.
F&Q
1. Why did the device setup process fail?
• Make sure your smartphone and HomeBase are connected to the same
wireless router.
• Make sure eufyCam or the sensor is in the same room HomeBase is in
during the setup process.
• Make sure you follow the onscreen instructions during the setup
process.
2. Why did eufyCam miss recording some events?
• eufyCamutilizes a passive infrared (PIR) sensor to detect motion from
moving objects that emit body heat. Only moving objects that enter the
PIR sensor’s detection zone will trigger eufyCam to start recording.
• If eufyCam is placed behind a glass or a weatherproof box, the PIR
sensor will not be able to detect moving objects. Make sure there are no
obstacles or transparent materials placed in front of eufyCam.
3. Why am I receiving so many false alerts?
• Check to see if youenabled eufyCam’s Human Detection feature, which
ensures eufyCam will send you an alert only when it detects humans on
your property. To enable this feature, go to Camera Settings ĺMotion
Detection and tap the Enable / Disable toggle switch.
• You may lower the level of sensitivity to reduce the range of the motion
sensor, so that objects at further distances won’t trigger the camera. To
set the level of sensitivity, go to Camera Settings ĺMotion Detection.
4. How can I extend eufyCam’s battery life?
• Make sure the wireless signal strength to the HomeBase is good.
• Shorten the video recording time.
• Lower the quality videos are recorded in.
• Lower the sensitivity level of the PIR sensor.
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