Essence Care@Home Pro Guide de l'utilisateur

Care@Home™

Pro

System Installation

Guide

ESUG05049

Version 2.2

December 2017

Table of Contents

2 Care@Home™ Pro System Installation Guide

Table of Contents

1. Overview................................................................................................................................................ 4

1.1. Care Web Application ................................................................................................................ 4

1.2. The Care@Home™CMS System.................................................................................................. 5

1.3. Reference Materials ................................................................................................................... 6

1.4. System Basic Configuration........................................................................................................ 7

1.5. Sensor Functionality................................................................................................................... 8

1.6. Peripherals ................................................................................................................................. 8

1.6.1 Kit Pre-Configured Activity Peripherals........................................................................ 9

1.6.2 Optional Activity Peripherals........................................................................................ 9

1.6.3 Optional Safety Peripherals .........................................................................................10

2. Pre-Installation.......................................................................................................................................11

2.1. Residence Floor Plan Survey.......................................................................................................11

2.2. Installation Plan ..........................................................................................................................11

2.3. Prerequisites ............................................................................................................................. 12

2.3.1 Registering the Resident ............................................................................................. 12

2.3.2 Registering the Caregiver............................................................................................ 12

2.3.3 Tools and Equipment .................................................................................................. 13

3. Installation ............................................................................................................................................ 14

3.1. Planning the Installation............................................................................................................14

3.1.1 Performing the On-Site Survey ...................................................................................14

3.1.2 Ensuring Sufficient Installation Equipment ................................................................. 15

3.1.3Determining Peripheral Placement ............................................................................. 15

3.2. Installing the CP.........................................................................................................................16

3.3. Activate the Installation Mode .................................................................................................. 17

3.4. Mapping Peripherals to their Locations ....................................................................................18

3.4.1 Kit Label.......................................................................................................................18

3.4.2 Peripheral Location Labels ..........................................................................................19

3.4.3 Installation Mode Guidance ....................................................................................... 20

3.5. Installing Peripherals ................................................................................................................. 21

3.6. Installing the Active Service ...................................................................................................... 21

3.6.1 Checking Active Service Settings ................................................................................22

3.6.2 Outgoing Call Settings ................................................................................................23

3.6.3 Changing the Emergency Call Number.......................................................................23

3.7. Testing Peripheral Installation.................................................................................................. 24

3.8. Ending Installation ....................................................................................................................25

3.8.1 Deactivate Installation Mode.......................................................................................25

Table of Contents

Care@Home™ Pro System Installation Guide 3

3.8.2 Close the CP ................................................................................................................25

4. Best Practices ........................................................................................................................................26

4.1. Positioning per Location .......................................................................................................... 26

4.2. Special Cases .............................................................................................................................27

4.2.1 Living Room vs Bedroom.............................................................................................27

4.2.2 Combined Bathroom...................................................................................................27

4.2.3 Pets on the Premises .................................................................................................. 28

5. Care@Home™ Documentation ............................................................................................................29

6. Troubleshooting ...................................................................................................................................30

Appendix A Floor Plan Questionnaire .........................................................................................................31

Appendix B Batteries.................................................................................................................................. 32

Appendix C Screws and Wall Anchors ........................................................................................................ 33

Overview

4 Care@Home™ Pro System Installation Guide

1. Overview

Based on the Personal Emergency Response System (Social Alarm), and enhanced by the

Care@Home™analytics functionality, the Care@Home™product suite focuses on providing an all-

encompassing monitoring environment that captures the daily routine of the resident.

The Care@Home™system is designed to alert healthcare service providers or family members of any

deviation from the resident’s daily routine, enabling proactive, personal, and real-time care, anywhere,

and anytime.

The main software component of the Care@Home™product suite is the Care@Home™system which

includes the Care web application and the Care mobile app, and the optional Care@Home™Active

app.

The Care web application and the Care app provide users with the tools to analyze and use the

information gathered by the Care@Home™Control Panel (CP) and its peripheral devices.

The Active app is used when setting up the optional Active service.

NOTE: The Care@Home™System Installation User Guide refers to version 2.4.2

of the Care@Home™system.

1.1. Care Web Application

The Care web application allows the administrator to control access to Care@Home™and to the

information gathered by the Care@Home™CMS CP and its peripheral devices.

Overview

Care@Home™ Pro System Installation Guide 5

Figure 1: Care Web Application

For information about the administrator user and the Care web application, refer to the ESUG05051

Care@Home™Administrator User Guide.

1.2. The Care@Home™CMS System

The Care@Home™CMS software application allows the system administrator to configure and define

the technical parameter values to set up the CP and its peripheral devices, according to customer

requirements.

For information about the Care@Home™CMS system, refer to the ESUG05074 Care@Home™CMS

Reference.

Overview

6 Care@Home™ Pro System Installation Guide

Figure 2: The Care@Home™CMS System

1.3. Reference Materials

This guide references detailed information found in the Care@Home™product suite user guides

provided by Essence.

For an index of additional materials, refer to 5 Care@Home™ Documentation on page 29. You can

access the materials at: http://www.essence-grp.com/resources/smart-care-download.html

Overview

Care@Home™ Pro System Installation Guide 7

1.4. System Basic Configuration

Figure 3: The Care@Home™System

The Care@Home™system is a combination of motion detectors and specialized sensors, calibrated to:

Recognize activity

Determine the nature of the activity

Distinguish between an acceptable event and a threat to the security and safety of the resident

Overview

8 Care@Home™ Pro System Installation Guide

Acceptable events are used to define the profile of the resident’s habits and daily routine.

Threat events include safety and security related incidents, in addition to activities that are exceptions

to the resident’s profile. Threat events are reported to the monitoring station and the caregiver for

further investigation and resolution.

1.5. Sensor Functionality

The motion detectors report information to the CP about detected activities.

The motion detectors identify movement when the resident crosses in front of the detector, and not

when the resident moves directly towards or away from the detector. To ensure that movement is

detected, place the motion detector at an angle to the coverage area.

For example, if the coverage area in the living room is the couch and its immediate surroundings, the

motion detector should be placed to the side of the couch, at an angle, such that the detector can

view the couch.

Activity is recognized when movement is detected by two or more consecutive motion detectors in

different locations, such as moving from room to room within the residence.

For example, movement is detected by the motion detector installed in the restroom and by the

detector in the bathroom. The consecutive movement detections define an activity. In this case, the

activity is recognized as restroom activity.

1.6. Peripherals

The analytics engine of the Care@Home™system uses the activities detected by the motion detectors

and specialized sensors to define a profile of the resident’s habits and daily routine. The engine

recognizes a specific set of activity types, relating to movement detected between locations within the

premises.

The activity types represent the basic floor plan of the premises. The basic floor plan as defined by the

Care@Home™system is:

Refrigerator door

Front door entrance

Bedroom

Restroom (toilet room)

Bathroom

Living room

Dining room

Overview

Care@Home™ Pro System Installation Guide 9

Activity reported by a peripheral device installed in or on one of these locations is identified by the

parallel activity type. For example, an activity recognized in the living room is categorized as living

room activity.

1.6.1 Kit Pre-Configured Activity Peripherals

The standard kit for the Care@Home™system is based on the floor plan, and includes the following

devices, pre-configured to communicate with the CP:

Two magnetic sensors (MGLS) for the front door and the fridge door included in the floor plan

For information about the MGLS, refer to the ESUGSC007 Care@Home™MGLS User Guide.

Five motion detectors (PIR) for the designated rooms included in the floor plan

For information about the PIR, refer to the ESUGSC008 Care@Home™PIR User Guide.

1.6.2 Optional Activity Peripherals

You have the option of installing an indoor camera detector to better monitor the resident’s activities.

The indoor camera detector (IPD) includes the same motion detection functionality as the PIR.

For information about the IPD, refer to the ESUGSC006 Care@Home™IPD User Guide.

If a room has more than 30 minutes of activity at one time, the room requires a motion detector. If the

premises have more than one external door, such as a patio door or a back door, each external door

requires an MGLS.

A CP can monitor and manage up to 64 peripheral devices. You can consider adding additional activity

peripherals when the premises include more locations or exits than the basic floor plan.

To add an additional activity peripheral, you must configure the peripheral to communicate with the

CP. To configure an activity peripheral, you must:

Add the serial number and the activity type of the peripheral to the CP, using the

Care@Home™CMS application.

Download the changes to the CP for the activity sensor, using the Care@Home™CMS

application.

Insert the batteries into the peripheral.

The “handshake” process, which enables the CP to recognize the new peripheral, occurs automatically

following the insertion of the batteries.

For information about adding an activity peripheral, refer to Add an Activity Sensor in the ESUG05074

Care@Home™CMS Reference.

Overview

10 Care@Home™ Pro System Installation Guide

1.6.3 Optional Safety Peripherals

To further ensure resident safety, you can consider adding safety peripherals to your Care@Home™

system configuration.

The following are the available safety peripherals:

Emergency Pendant Advanced (EPA): An emergency call peripheral with active fall detection.

For information about the EPA, refer to the ESUGSC032 Care@Home™EPA User Guide.

Emergency Pendant Plus (EPP): An emergency call peripheral.

For information about the EPP, refer to the ESUGSC032 Care@Home™EPA User Guide.

Emergency Pendant (EP): An emergency call peripheral.

For information about the EP, refer to the ESUGSC004 Care@Home™EP User Guide.

Voice Panic Detector (VPD). This is an additional emergency call device with Intelligent Voice

ActivationTM technology.

For information about the VPD, refer to the ESUGSC018 Care@Home VPD User Guide.

Smoke Detector (SK2): The SK2 is most effective if installed in the kitchen or dining area.

For information about the SK2, refer to the ESUGSC009 Care@Home™SK2 User Guide.

Flood Detector (FL): The FL is most effective if installed in the bathroom, kitchen, or laundry.

For information about the FL, refer to the ESUGSC008 Care@Home™FL User Guide.

To add a safety peripheral, you must configure the peripheral to communicate with the CP. To

configure a safety peripheral, you must:

Add the serial number of the peripheral to the CP, using the Care@Home™CMS application

Download the changes to the CP for the peripheral, using the Care@Home™CMS application

Insert the batteries into the peripheral

The “handshake” process, which enables the CP to recognize the new peripheral, occurs automatically

following the insertion of the batteries.

For information about adding a safety peripheral, refer to Add a Safety or SOS Device in the

ESUG05074 Care@Home™CMS Reference.

Since there is no battery insertion for the EPA or EPP after adding one of these devices to the CMS, you

have to “pair” the device with the CP, using the PAIRING button on the CP.

For information about pairing the EPA or EPP, refer to Pairing with the CP in the ESUGSC032

Care@Home™EPA User Guide.

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