Essence CareHome ESUGSC003 Manuel utilisateur
Care@Home™
Control Panel
User Guide
ESUGSC003
Version 2.5
May 2019
Table of Contents
2 Care@Home™ Control Panel User Guide
Table of Contents
1. Overview...........................................................................................................................................3
1.1. Communications with the Monitoring Station......................................................................5
2. Installing the CP ................................................................................................................................6
2.1. Determining the Best Location for the CP.............................................................................6
2.2. Necessary Items ....................................................................................................................6
2.3. Setting Up the CP ..................................................................................................................7
2.4. Configuring the CP Parameters............................................................................................ 11
3. Operating the CP .............................................................................................................................12
3.1. Monitoring a Resident – PRO and Family.............................................................................12
3.2. Monitoring a Resident - PERS...............................................................................................12
3.2.1 Activity Timer .........................................................................................................12
3.2.2 Inactivity Timer.......................................................................................................12
3.3. Emergency Alarms ...............................................................................................................13
3.4. Safety Alarms........................................................................................................................13
3.5. Speakerphone..................................................................................................................... 14
3.6. Emergency Conversation Flow with the CP ........................................................................ 14
3.6.1 Half-Duplex Conversation Flow..............................................................................15
3.7. Making a Remote Call-In ..................................................................................................... 16
3.8. CP LEDs ................................................................................................................................17
4. Restoring Factory Settings.............................................................................................................. 19
5. Removing Peripherals -PERS Only...................................................................................................20
6. Maintaining the CP...........................................................................................................................21
6.1. Software Updates.................................................................................................................21
6.2. Communications Maintenance............................................................................................21
6.3. Replacing the Backup Battery ..............................................................................................21
7. Specifications.................................................................................................................................. 22
Appendix A GSM Connectivity Test .....................................................................................................24
Appendix B Testing Peripherals ...........................................................................................................26
Testing Activity Sensors..................................................................................................................26
Testing Emergency Devices............................................................................................................26
Troubleshooting ................................................................................................................. 27
Appendix C External Antenna ..............................................................................................................29
Overview
Care@Home™ Control Panel User Guide 3
1. Overview
The Care@Home™Control Panel (CP) is a connected, emergency-response control device, used for
personal emergency applications. The CP is designed to monitor people living at home or in an
assisted-living facility. The CP interfaces with the Care@Home™sensor devices, collects information
about the resident’s daily activities, and transmits the information to the monitoring station.
The CP includes a high-volume speaker, and a sensitive microphone. The EMERGENCY CALL and
RESET buttons on the CP, include molded and raised braille characters, for ease of recognition by
visually impaired residents.
Overview
4 Care@Home™ Control Panel User Guide
The CP has a rechargeable battery as a backup power source. The CP has an ON/OFF switch, allowing
the CP to be turned OFF for storage, or while the resident is away for long periods of time.
Overview
Care@Home™ Control Panel User Guide 5
1.1. Communications with the Monitoring Station
The CP communicates with the monitoring station using a cellular network or a standard telephone
network Public Switched Telephone Network (PSTN) landline, according to the CP version. Cellular
communication is supported by Pro, Family, and PERS. PSTN communication is supported by PERS. If
there is a communications failure, the CP saves messages and sends them when communications are
restored.
Installing the CP
6 Care@Home™ Control Panel User Guide
2. Installing the CP
Installing the CP includes the following:
Determining the best location for the CP
Setting up the CP
Configuring the CP parameters
2.1. Determining the Best Location for the CP
Survey the premises to determine the best location for the CP It is recommended that you install the
CP installation in either the living room or the master bedroom, in a location which is:
Central within the premises
Provided with sufficient cellular reception
For a PSTN model, near an operating telephone jack
Convenient for the resident to access, yet not where the CP would attract attention from
unauthorized users
Where the CP speakerphone can be heard throughout the premises
Away from concrete walls to eliminate radio frequency (RF) interference
Away from metal obstructions
At least 2 m (6 ft.) from the peripheral devices
2.2. Necessary Items
Ensure you have the following:
Cellular Model PSTN Model
Rechargeable backup battery
Power adapter
SIM card – from the cellular service
provider
Rechargeable backup battery
Power adapter
PSTN telephone jack dedicated to the CP
PSTN telephone cable for the CP
Installing the CP
Care@Home™ Control Panel User Guide 7
2.3. Setting Up the CP
To set up the CP:
1. Ensure the power switch is in the OFF position.
2. Push the ribbed tab at the bottom of the back cover, and lift the cover off.
3. For the cellular model, insert the SIM card, with its contacts facing downward.
Installing the CP
8 Care@Home™ Control Panel User Guide
4. For European product versions only, attach the adhesive pad included in the kit, to the backup
battery, such that the pad is on the side closest to the contacts. Make sure to leave space between
the pad and the edge of the battery.
5. Insert the backup battery over the battery pull strip, such that:
The printed side of the battery is facing upward
The battery contacts are pointing towards the CP contacts
Ensure that the end of the battery pull strip is showing, and that the strip itself is not blocking the
contacts.
Leave space between the pad and
the edge of the battery
Installing the CP
Care@Home™ Control Panel User Guide 9
Caution: A new battery can cause damage if it is incorrectly installed.
6. Plug-in the power adapter connector into the CP power socket, securing the cable under the tab.
7. Connect the cable to power.
For USA product versions only, you should secure the power adapter cube.
Secure the cable
under the tab
Installing the CP
10 Care@Home™ Control Panel User Guide
8. Replace the back cover.
9. For the PSTN model, connect the CP to the landline.
Two PSTN phone sockets (RJ-11) are provided on the back of the CP PSTN model:
i. Connect the phone cable between the LINE IN socket and the home phone jack. The
telephone cable used should be at least of 26 AWG.
ii. Optionally, you can connect a telephone to the TO PHONE socket, using the cable included
in the Care@Home™ PERS kit.
10. Move the power switch to ON. The CP switches to Stand By mode. In this mode:
The Power LED is green.
The Communication LED is red.
In some cases, such as when the CP is pre-configured, the ring around the EMERGENCY CALL
button is blue.
The cellular model of the CP now tests to confirm communications between the CP and the
Care@Home™ server. Refer to GSM Connectivity Test on page 24.
When communication is established, the Communication LED is green.
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