ESET NOD32 ANTIVIRUS - FOR KERIO Manuel utilisateur

ESET NOD32 Antivirus 4

Business Edition for Mac

Installation Manual and User Guide

ESET NOD32 Antivirus

ESET NOD32Antivirus 4 was developed by ESET, spol. s r.o.

For more information visit www.eset.com.

reproduced, stored in aretrieval system or transmitted in

any formorby any means,electronic,mechanical,

photocopying, recording, scanning,or otherwise without

permission in writing from the author.

ESET,spol.s r.o. reserves the right to change any of the

described application software without prior notice.

Customer Care Worldwide: www.eset.eu/support

Customer Care North America: www.eset.com/support

REV. 29.7.2010

Contents

.................................................41. ESET NOD32 Antivirus 4

.................................................................4System requirements1.1

.................................................52. Installation

.................................................................5Typical installation2.1

.................................................................5Custom installation2.2

.................................................................6Remote installation2.3

.......................................................................................6Creatingremote installation package2.3.1

.......................................................................................6Remote installation on target computers2.3.2

.......................................................................................7Remote uninstallation2.3.3

.......................................................................................7Remote upgrade2.3.4

.................................................................7Entering Username and password2.4

.................................................................7On-demand computer scan2.5

.................................................83. Beginners guide

.................................................................8Introducing user interface design - modes3.1

.......................................................................................8Checking operation of the system3.1.1

.......................................................................................8

What to do if the program doesn't work

properly

3.1.2

.................................................104. Work with ESET NOD32 Antivirus

.................................................................10Antivirus and antispyware protection4.1

.......................................................................................10Real time file system protection4.1.1

......................................................................................10Real-Time Protection setup4.1.1.1

....................................................................................10Control Targets4.1.1.1.1

....................................................................................10Scan on (Event triggered scanning)4.1.1.1.2

....................................................................................10Advanced scan options4.1.1.1.3

....................................................................................11Exclusions from scanning4.1.1.1.4

......................................................................................11

When to modify real time protection

configuration

4.1.1.2

......................................................................................11Checking real time protection4.1.1.3

......................................................................................11

What to do if real time protection does not

work

4.1.1.4

.......................................................................................11On-demand computer scan4.1.2

......................................................................................12Type of scan4.1.2.1

....................................................................................12Smart scan4.1.2.1.1

....................................................................................12Custom scan4.1.2.1.2

......................................................................................12Scan targets4.1.2.2

......................................................................................12Scan profiles4.1.2.3

.......................................................................................13ThreatSense engine parameters setup4.1.3

......................................................................................13Objects4.1.3.1

......................................................................................13Options4.1.3.2

......................................................................................14Cleaning4.1.3.3

......................................................................................14Extensions4.1.3.4

......................................................................................14Limits4.1.3.5

......................................................................................14Others4.1.3.6

.......................................................................................14An infiltration is detected4.1.4

.................................................................15Updating the program4.2

.......................................................................................15Update setup4.2.1

.......................................................................................16How to create update tasks4.2.2

.................................................................16Scheduler4.3

.......................................................................................16Purpose of schedulingtasks4.3.1

.......................................................................................16Creatingnew tasks4.3.2

.................................................................17Quarantine4.4

.......................................................................................17Quarantining files4.4.1

.......................................................................................17RestoringfromQuarantine4.4.2

.......................................................................................17Submittingfile fromQuarantine4.4.3

.................................................................17Log files4.5

.......................................................................................17Logmaintenance4.5.1

.......................................................................................18Logfiltering4.5.2

.................................................................18User interface4.6

.......................................................................................18Alerts and notifications4.6.1

......................................................................................18Alerts and notifications advanced setup4.6.1.1

.......................................................................................18Privileges4.6.2

.......................................................................................19Context menu4.6.3

.................................................................19ThreatSense.Net4.7

.......................................................................................19Suspicious files4.7.1

.................................................215. Advanced user

.................................................................21Import and export settings5.1

.......................................................................................21Import settings5.1.1

.......................................................................................21Export settings5.1.2

.................................................................21Proxy server setup5.2

.................................................................21Removable media blocking5.3

.................................................................21Remote administration5.4

.................................................236. Glossary

.................................................................23Types of infiltrations6.1

.......................................................................................23Viruses6.1.1

.......................................................................................23Worms6.1.2

.......................................................................................23Trojan horses6.1.3

.......................................................................................24Adware6.1.4

.......................................................................................24Spyware6.1.5

.......................................................................................24Potentially unsafe applications6.1.6

.......................................................................................24Potentially unwanted applications6.1.7

1. ESET NOD32 Antivirus 4

As a result of the increasing popularity of Unix-based

operating systems, malware users are developing more

threats to target Mac users. ESET NOD32 Antivirus for

Mac offers powerful and efficient protection against

threats. ESET NOD32 Antivirus for Mac includes the

ability to deflect Windows threats, protecting Mac users

as they interact with Windows users and vice versa.

Although Windows malware does not pose a direct

threat to Mac, disabling malware that has infected a Mac

machine will prevent its spread to Windows-based

computers through a local network or the Internet.

1.1 System requirements

For the seamless operation of ESET NOD32 Antivirus,

your system should meet the following hardware and

software requirements:

ESET NOD32 Antivirus:

System requirements

Processor

architecture

32bit, 64bit Intel®

Operating system

Mac OS X 10.5 and later

Memory

512 MB

Free disk space

50 MB

2. Installation

Once you have purchased a license, you can download

the ESET NOD32 Antivirus installation package from the

ESET website.

Launch the installer and the installation wizard will guide

you through the basic setup. After agreeing to the End

User License Agreement, you can choose from the

following installation types:

Typical installation

Custom installation

Remote installation

2.1 Typical installation

Typical installation includes the configuration options

that are appropriate for most users. The settings provide

maximum security combined with excellent system

performance. Typical installation is the default option

and is recommended if you do not have particular

requirements for specific settings.

After selecting Typical installation mode and clicking

Continue, you will be prompted to enter your username

and password to enable automatic updates of the

program. This plays a significant role in providing

constant protection of your system. Enter your

Username and Password (the authentication data you

received after purchase or registration of your product)

into the corresponding fields. If you do not currently

have your username and password available, you can

select the Set update parameters later option to

continue your installation. You may enter your

username and password directly into the program at a

later time.

The ThreatSense.Net Early Warning System helps

ensure that ESET is immediately and continuously

informed of new infiltrations in order to quickly protect

our customers. The system allows for submission of new

threats to ESET Threat Lab, where they are analyzed,

processed and added to the virus signature database. By

default, the Enable ThreatSense.Net Early Warning

System option is selected. Click Setup... to modify

detailed settings for the submission of suspicious files.

(For more information see ThreatSense.Net ).

The next step in the installation process is to configure

Detection of potentially unwanted applications.

Potentially unwanted applications are not necessarily

malicious, but can often negatively affect the behavior of

your operating system. These applications are often

bundled with other programs and may be difficult to

notice during the installation process. Although these

applications usually display a notification during

installation, they can easily be installed without your

consent. Select the Enable detection of potentially

unwanted applications option to allow ESET NOD32

Antivirus to detect this type of threat (recommended). If

you do not wish to Enable this feature, select the

Disable detection of potentially unwanted

applications option.

The final step in Typical installation mode is to confirm

installation by clicking the Install button.

2.2 Custom installation

Custom installation is designed for experienced users

who wish to modify advanced settings during the

installation process.

After selecting the Custom installation method and

clicking Continue, you will need to enter your Username

and Password (the authentication data you received

after purchase or registration of your product) into the

corresponding fields. If you do not currently have your

username and password available, you can select the

Set update parameters later option to continue your

installation. You may enter your username and

password at a later time.

The next step is to specify your Internet connection. If

you are using a proxy server you can define its

parameters now by selecting the I use a proxy server

option. Enter the IP address or URL of your proxy server

in the Address field. In the Port field, specify the port

where the proxy server accepts connections (3128 by

default). In the event that the proxy server requires

authentication, enter a valid Username and Password

to grant access to the proxy server. If you are sure that

no proxy server is used, choose the I do not use a proxy

server option.If you are not sure, you can use your

current system settings by selecting Use the same

settings as system.

If your ESET NOD32 Antivirus will be administered by the

ESET Remote Administrator (ERA), you can set the ERA

Server parameters (server name, port and password) to

automatically connect your ESET NOD32 Antivirus to the

ERA Server after the installation.

In the next step you can Define privileged users that will

be able to edit the program configuration. From the list

of users on the left side, select the users and Add them

to the Privileged Users list. To display all system users,

select the Show all users option.

The ThreatSense.Net Early Warning System helps

ensure that ESET is immediately and continuously

informed of new infiltrations in order to quickly protect

our customers. The system allows for submission of new

threats to ESET Threat Lab, where they are analyzed,

processed and added to the virus signature database. By

default, the Enable ThreatSense.Net Early Warning

System option is selected. Click Setup... to modify

detailed settings for the submission of suspicious files.

For more information see ThreatSense.Net .

The next step in the installation process is to configure

Detection of potentially unwanted applications.

Potentially unwanted applications are not necessarily

malicious, but can often negatively affect the behavior of

your operating system. These applications are often

bundled with other programs and may be difficult to

notice during the installation process. Although these

applications usually display a notification during

installation, they can easily be installed without your

consent. Select the Enable detection of potentially

unwanted applications option to allow ESET NOD32

Antivirus to detect this type of threat (recommended).

Click Continue to proceed to the Standard Install on

"Macintosh HD" window to complete installation. You

can change install location or leave it as the default and

finish the installation process by clicking Install.

2.3 Remote installation

Remote installlation allows you to create installation

package that can be installed on target computers using

remote desktop software. ESET NOD32 Antivirus can

then be managed remotely via ESET Remote

Administrator.

Remote installation is done in two phases:

1. Creating remote installation package by ESET installer

2. Remote installation using remote desktop software

2.3.1 Creating remote installation package

After selecting Remote installation mode and clicking

Continue, you will be prompted to enter your username

and password to enable automatic updates of ESET

NOD32 Antivirus. Enter your Username and Password

(the authentication data you received after purchase or

registration of your product) into the corresponding

fields. If you do not currently have your username and

password available, you can select the Set update

parameters later option to continue your installation.

You can enter your username and password directly into

the program at a later time.

The next step is configuration of your internet

connection. If you are using a proxy server you can

define its parameters now by selecting the I use a proxy

server option. If you are sure that no proxy server is

used, you can choose the I do not use a proxy server

option. If you are not sure, you can use your current

system settings by selecting Use system settings.

Set the ERA Server parameters (server name, port and

password) to automatically connect your ESET NOD32

Antivirus to the ERA Server after the installation.

In the next step you can Define privileged users that will

be able to edit the program configuration. From the list

of users on the left side, select the users and Add them

to the Privileged Users list. To display all system users,

select the Show all users option.

The ThreatSense.Net Early Warning System helps

ensure that ESET is immediately and continuously

informed of new infiltrations in order to quickly protect

our customers. The system allows for submission of new

threats to ESET Threat Lab, where they are analyzed,

processed and added to the virus signature database. By

default, the Enable ThreatSense.Net Early Warning

System option is selected. C lick Setup... to modify

detailed settings for the submission of suspicious files.

For more information see ThreatSense.Net .

The next step in the installation process is to configure

Detection of potentially unwanted applications.

Potentially unwanted applications are not necessarily

malicious, but can often negatively affect the behavior of

your operating system. These applications are often

bundled with other programs and may be difficult to

notice during the installation process. Although these

applications usually display a notification during

installation, they can easily be installed without your

consent. Select the Enable detection of potentially

unwanted applications option to allow ESET NOD32

Antivirus to detect this type of threat (recommended).

In the last step of the installation wizard choose a

destination folder and click Save. ESET installer will

create the installation package (EAV4_Remote_Install.pkg)

and the uninstallation shell script

(EAV4_Remote_UnInstall.sh).

2.3.2 Remote installation on target computers

ESET NOD32 Antivirus can be installed on target

computers using the Apple Remote Desktop or any

other tool that supports installation of standard Mac

packages (.pkg), copying the files and running shell

scripts on target computers.

To install ESET NOD32 Antivirus using Apple Remote

Desktop, run the Install packages… command, locate

the EAV4_Remote_Install.pkg file and click Install.

For a detailed instructions on how to administer client

computers using ESET Remote Administrator please

refer to ESET Remote Administrator User Guide.

2.3.3 Remote uninstallation

To uninstall ESET NOD32 Antivirus from client

computers:

1. use the Copy Items… command in Apple Remote

Desktop, locate the uninstallation shell script

(EAV4_Remote_UnInstall.sh - created along with the

installation package) and copy the shell script to

target computers.

2. run the Send Unix Command… in Apple Remote

Desktop. After succesful uninstallation, a console log

will be shown.

2.3.4 Remote upgrade

Remote upgrade of ESET NOD32 Antivirus is made by

Install packages… command in Apple Remote

Desktop.

NOTE: Settings saved in the ESET remote install package

are not applied to target computers during the upgrade

process. ESET Remote Administrator should be used to

remotely setup ESET NOD32 Antivirus after the upgrade.

2.4 Entering Username and password

For optimal functionality, it is important to set the

program to automatically download updates. This is

only possible if the correct username and password are

entered in the Update setup.

If you did not enter your username and password during

installation, you can do so at any time. In the main

program window, click Update and then click Username

and Password setup... . Enter the license data you

received with your ESET NOD32 Antivirus in the

appropriate fields in the License details window.

2.5 On-demand computer scan

After installing ESET NOD32 Antivirus, a computer scan

for malicious code should be performed. From the main

program window, click Computer scan and then click

Smart scan. For more information about On-demand

computer scans, see the section On-demand computer

scan .

3. Beginners guide

This chapter provides an initial overview of ESET NOD32

Antivirus and its basic settings.

3.1 Introducing user interface design -

modes

The main program window of ESET NOD32 Antivirus is

divided into two main sections. The primary window on

the right displays information that corresponds to the

option selected from the main menu on the left.

The following is a description of options within the main

menu:

Protection status – Provides information about the

protection status of ESET NOD32 Antivirus. If Advanced

mode is activated, the Statistics submenu will display.

Computer scan – This option allows you to configure

and launch the On-demand computer scan.

Update – Displays information about updates to the

virus signature database.

Setup – Select this option to adjust your computer’s

security level. If Advanced mode is activated, the

Antivirus and antispyware submenu will display.

Tools – Provides access to Log files, Quarantine and

Scheduler. This option only displays in Advanced mode.

Help – Provides program information, access to help

files, Internet Knowledgebase and ESET website.

The ESET NOD32 Antivirus user interface allows users to

toggle between Standard and Advanced mode.

Standard mode provides access to features required for

common operations. It does not display any advanced

options. To toggle between modes, click the plus icon

next to Activate advanced mode/Activate standard

mode in the bottom left corner of the main program

window.

The Standard mode provides access to features

required for common operations. It does not display any

advanced options.

Toggling to Advanced mode adds the Tools option to

the main menu. The Tools option allows you to access

the submenus for Log files, Quarantine and Scheduler.

NOTE: All remaining instructions in this guide take place

in Advanced mode.

Standard mode:

Advanced mode:

3.1.1 Checking operation of the system

To view the Protection status, click the top option from

the main menu. A status summary about the operation

of ESET NOD32 Antivirus will display in the primary

window as well as a submenu with Statistics. Select it

to view more detailed information and statistics about

computer scans that have been performed on your

system. The Statistics window is available only in

advanced mode.

3.1.2 What to do if the program doesn't work

properly

If the modules enabled are working properly, they are

assigned a green check icon. If not, a red exclamation

point or orange notification icon is displayed, and

additional information about the module is shown in the

upper part of the window. A suggested solution for

fixing the module is also displayed. To change the status

of individual modules, click Setup in the main menu and

click on the desired module.

If you are unable to solve a problem using the suggested

solutions, click Help to access the help files or search the

Knowledgebase.

If you need assistance, you can contact ESET Customer

Care support on ESET website. ESET Customer Care will

respond quickly to your questions and help determine a

resolution.

4. Work with ESET NOD32

Antivirus

4.1 Antivirus and antispyware protection

Antivirus protection guards against malicious system

attacks by modifying files that pose potential threats. If a

threat with malicious code is detected, the Antivirus

module can eliminate it by blocking it and then cleaning

it, deleting it or moving it to quarantine.

4.1.1 Real time file system protection

Real-time file system protection controls all antivirus-

related events in the system. All files are scanned for

malicious code when they are opened, created or run on

your computer. Real-time file system protection is

launched at system startup.

4.1.1.1 Real-Time Protection setup

Real-time file system protection checks all types of media

and the scan is triggered by various events. Using

ThreatSense technology detection methods (described

in the section titled ThreatSense engine parameter setup

), real-time file system protection may vary for newly

created files and existing files. For newly created files, it is

possible to apply a deeper level of control.

By default, Real-time protection launches at system

startup and provides uninterrupted scanning. In special

cases (e.g., if there is a conflict with another real-time

scanner), real-time protection can be terminated by

deselecting the Automatic Startup file check task in

the Scheduler (described in the section titled Scheduler

To modify advanced settings of the real-time protection

open the Advanced setup window, navigate to

Protection > Real-Time protection and click the

Setup... button next to Advanced Options (described in

the section titled Advanced scan options ).

4.1.1.1.1 Control Targets

By default, all folders are scanned for potential threats.

We recommend that you keep the default settings and

only modify them in specific cases, such as situations in

which scanning certain folders significantly slows data

transfers.

4.1.1.1.2 Scan on (Event triggered scanning)

By default, all files are scanned upon opening, creation

or execution. We recommend that you keep the default

settings, as these provide the maximum level of real-

time protection for your computer.

4.1.1.1.3 Advanced scan options

In this window you can define object types to be

scanned by the ThreatSense engine and enable/disable

Advanced heuristics as well as modify settings for

archives and file cache.

We do not recommend changing the default values in

the Default archives settings section unless needed to

solve a specific situation, as higher archive nesting values

can impede system performance.

You can toggle ThreatSense Advanced heuristics

scanning for executed files as well as for created and

modified files separately by clicking the Advanced

heuristics checkbox in each of the respective

ThreatSense parameters sections.

To provide the minimum system footprint when using

real-time protection, you can define the size of the

optimization cache. This behavior is active when you are

using the Enable clean file cache option. If this is

disabled, all files are scanned each time they are

accessed. Files will not be scanned repeatedly after being

cached (unless they have been modified), up to the

defined size of the cache. Files are scanned again

immediately after each virus signature database update.

Click Enable clean file cache to enable/disable this

function. To set the amount of files to be cached simply

enter the desired value in the input field next to Cache

size.

Additional scanning parameters can be set in the

ThreatSense Engine Setup window. You can define

what type of Objects should be scanned, using which

Options and Cleaning level, as well as defining

Extensions and file-size Limits for real-time file system

protection.

You can enter the ThreatSense engine setup window by

clicking the Setup... button next to ThreatSense Engine

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