ESET NOD32 ANTIVIRUS - FOR KERIO Manuel utilisateur

ESET NOD32 Antivirus 4

for Mac

Installation Manual and User Guide - Public Beta

ESET NOD32 Antivirus

ESET NOD32 Antivirus 4 was developed by ESET,spol. s r.o.

For more information visit www.eset.com.

reproduced,stored in aretrieval system ortransmitted in

any formorby any means,electronic,mechanical,

photocopying, recording, scanning,or otherwise without

permission in writing fromthe author.

ESET,spol. s r.o. reserves the right to change any of the

described application software without prior notice.

Customer Care Worldwide: www.eset.eu/support

Customer Care North America:www.eset.com/support

REV. 8.6.2010

Contents

.................................................41. ESET NOD32 Antivirus 4

.................................................................4System requirements1.1

.................................................52. Installation

.................................................................5Typical installation2.1

.................................................................5Custom installation2.2

.................................................................6Entering Username and password2.3

.................................................................6On-demand computer scan2.4

.................................................73. Beginners guide

.................................................................7Introducing user interface design - modes3.1

.......................................................................................7Checking operation of the system3.1.1

.......................................................................................7

What to do if the programdoesn't work

properly

3.1.2

.................................................................8Update setup3.2

.................................................................8Proxy server setup3.3

.................................................................8Privileged Users3.4

.................................................94. Work with ESET NOD32 Antivirus

.................................................................9Antivirus and antispyware protection4.1

.......................................................................................9Real time file systemprotection4.1.1

......................................................................................9Real-Time Protection setup4.1.1.1

....................................................................................9Control Targets4.1.1.1.1

....................................................................................9Scan on (Event triggered scanning)4.1.1.1.2

....................................................................................9Advanced scan options4.1.1.1.3

......................................................................................10

When to modify real time protection

configuration

4.1.1.2

......................................................................................10Checking real time protection4.1.1.3

......................................................................................10

What to do if real time protection does not

work

4.1.1.4

.......................................................................................10On-demand computer scan4.1.2

......................................................................................11Type of scan4.1.2.1

....................................................................................11Smart scan4.1.2.1.1

....................................................................................11Customscan4.1.2.1.2

......................................................................................11Scan targets4.1.2.2

......................................................................................11Scan profiles4.1.2.3

.......................................................................................11ThreatSense engine parameterssetup4.1.3

......................................................................................12Objects4.1.3.1

......................................................................................12Options4.1.3.2

......................................................................................12Cleaning4.1.3.3

......................................................................................13Extensions4.1.3.4

......................................................................................13Limits4.1.3.5

......................................................................................13Others4.1.3.6

.......................................................................................13An infiltration is detected4.1.4

.................................................................14Updating the program4.2

.......................................................................................14Update setup4.2.1

.......................................................................................14How to create update tasks4.2.2

.................................................................15Scheduler4.3

.......................................................................................15Purpose of schedulingtasks4.3.1

.......................................................................................15Creating new tasks4.3.2

.................................................................16Quarantine4.4

.......................................................................................16Quarantiningfiles4.4.1

.......................................................................................16Restoringfrom Quarantine4.4.2

.......................................................................................16Submittingfile fromQuarantine4.4.3

.................................................................16Log files4.5

.......................................................................................16Logmaintenance4.5.1

.................................................................16User interface4.6

.......................................................................................17Alerts and Notifications4.6.1

.......................................................................................17Privileges4.6.2

.......................................................................................17Context Menu4.6.3

.................................................................17ThreatSense.Net4.7

.......................................................................................18Suspicious files4.7.1

.......................................................................................18Proxy server4.7.2

.................................................195. Advanced user

.................................................................19Export / import settings5.1

.......................................................................................19Import settings5.1.1

.......................................................................................19Export settings5.1.2

.................................................206. Glossary

.................................................................20Types of infiltrations6.1

.......................................................................................20Viruses6.1.1

.......................................................................................20Worms6.1.2

.......................................................................................20Trojan horses6.1.3

.......................................................................................21Adware6.1.4

.......................................................................................21Spyware6.1.5

.......................................................................................21Potentially unsafe applications6.1.6

.......................................................................................21Potentially unwanted applications6.1.7

1. ESET NOD32 Antivirus 4

As a result of the increasing popularity of Mac-based

operating systems, malware users are developing more

threats to target Mac users. ESET NOD32 Antivirus for

Mac offers users efficient protection against threats.

ESET NOD32 Antivirus for Mac includes the ability to

deflect Windows threats, protecting Mac users as they

interact with Windows users and vice versa. Windows

malware does not pose a direct threat to Mac, but

disabling malware that has infected a Mac machine will

prevent its spread to Windows-based computers

through a local network or the Internet.

1.1 System requirements

For the seamless operation of ESET NOD32 Antivirus,

your system should meet the following hardware and

software requirements:

ESET NOD32 Antivirus:

Processor

Architecture

32bit, 64bit Intel®

System

10.5 and later

2. Installation

Once you have purchased a license, you can download

the ESET NOD32 Antivirus installation package from

ESET’s website.

Launch the installer and the installation wizard will guide

you through the basic setup. After agreeing with the

End User License Agreement, you can choose the type

of installation. There are two installation types available,

with different configurations and editing options:

Typical Installation

Custom Installation

2.1 Typical installation

Typical installation includes the configuration options

that are appropriate for most users. The settings provide

excellent security combined with ease of use and high

system performance. Typical installation is the default

option and is recommended if you do not have particular

requirements for specific settings.

After selecting your preferred installation mode and

clicking Next, you will be prompted to enter your

username and password for automatic updates of the

program. This plays a significant role in providing

constant protection of your system.

Enter your Username and Password (the authentication

data you received after purchase or registration of your

product) into the corresponding fields. If you do not

currently have your username and password available,

you can select the Set update parameters later option

to continue your installation without it and insert your

authentication data at any time later directly from the

program.

The next step is configuration of the ThreatSense.Net

Early Warning System. The ThreatSense.Net Early

Warning System helps ensure that ESET is immediately

and continuously informed of new infiltrations in order

to quickly protect our customers. The system allows for

submission of new threats to ESET‘s Threat Lab, where

they are analyzed, processed and added to the virus

signature database.

By default, the Enable ThreatSense.Net Early Warning

System option is selected, which will activate this

feature. Click Advanced setup... to modify detailed

settings for the submission of suspicious files. (For more

information see ThreatSense.Net ).

The next step in the installation process is to configure

Detection of potentially unwanted applications.

Potentially unwanted applications are not necessarily

malicious, but can often negatively affect the behavior of

your operating system. These applications are often

bundled with other programs and may be difficult to

notice during the installation process. Although these

applications usually display a notification during

installation, they can easily be installed without your

consent. Select the Enable detection of potentially

unwanted applications option to allow ESET NOD32

Antivirus to detect this type of threat (recommended). If

you do not wish to Enable this feature, select the

Disable detection of potentially unwanted

applications option.

The final step in Typical installation mode is to confirm

installation by clicking the Install button.

2.2 Custom installation

After selecting the Custom installation method and

clicking Continue, you will need to enter your Username

and Password. After entering your username and

password, click Continue to configure your Internet

connection.

If you are using a proxy server you can define its

parameters now by selecting the I use a proxy server

option. After clicking Continue, enter the IP address or

URL of your proxy server in the Address field. In the Port

field, specify the port where the proxy server accepts

connections (3128 by default). In the event that the proxy

server requires authentication, enter a valid Username

and Password to grant access to the proxy server.

If you are sure that no proxy server is used, you can

choose the I do not use a proxy server option.If you are

not sure, you can let the program Use the same

settings as system.

In the next step you can define privileged users that will

be able to edit the program configuration by selecting

the Define privileged users option.

From the list of users on the left side, you can select

which users will have permission to edit the program

configuration, and then simply Add them to the

Privileged users list on the right side of the window. To

display all system users, select the Show all option.

The next step is configuration of the ThreatSense.Net

Early Warning System. The ThreatSense.Net Early

Warning System helps ensure that ESET is immediately

and continuously informed about new infiltrations in

order to quickly protect its customers. The system allows

for submission of new threats to ESET‘s Threat Lab,

where they are analyzed, processed and added to the

virus signature database.

By default, the Enable ThreatSense.Net Early Warning

System option is selected, which will activate this

feature. Click Advanced setup... to modify detailed

settings for the submission of suspicious files (For more

information, see ThreatSense.Net )

The next step in the installation process is to configure

Detection of potentially unwanted applications.

Potentially unwanted applications are not necessarily

malicious, but can often negatively affect the behavior of

your operating system.

These applications are often bundled with other

programs and may be difficult to notice during the

installation process. Although these applications usually

display a notification during installation, they can easily

be installed without your consent.

Select the Enable detection of potentially unwanted

applications option to allow ESET NOD32 Antivirus to

detect this type of threat (recommended). If you do not

wish to enable this feature, select the Disable detection

of potentially unwanted applications option.

Click Continue to proceed to the Standard install on

"Macintosh HD" window to complete installation. You

can choose to change the install location, or leave it as

the default and finish the installation process by clicking

Install.

2.3 Entering Username and password

For optimal functionality, it is important to set the

program to automatically download updates. This is

only possible if the correct username and password are

entered in the Update setup.

If you did not enter your username and password during

installation, you can do so at any time. In the main

program window, click Update and then click Username

and Password setup... . Enter the license data you

received with your ESET security product in the

appropriate fields in the License details window.

2.4 On-demand computer scan

After installing ESET NOD32 Antivirus, a computer scan

for malicious code should be performed. From the main

program window, click Computer scan and then click

Smart scan. For more information about On-demand

computer scans, see the section On-demand computer

scan .

3. Beginners guide

This chapter provides an initial overview of ESET NOD32

Antivirus and its basic settings.

3.1 Introducing user interface design -

modes

The main program window of ESET NOD32 Antivirus is

divided into two main sections. The primary window on

the right displays information that corresponds to the

option selected from the main menu on the left.

The following is a description of options within the main

menu:

Protection status – Provides information about the

protection status of ESET NOD32 Antivirus. If Advanced

mode is activated, the Statistics submenu will display.

Computer scan – This option allows you to configure

and launch the On-demand computer scan.

Update – Displays information about updates to the

virus signature database.

Setup – Select this option to adjust your computer’s

security level. If Advanced mode is activated, the

Antivirus and antispyware submenu will display.

Tools – Provides access to Log files, Quarantine and

Scheduler. This option only displays in Advanced mode.

Help – Provides access to help files, the ESET

Knowledgebase, ESET’s website and links to open a

Customer Care support request.

The ESET NOD32 Antivirus user interface allows users to

toggle between Standard and Advanced mode.

Standard mode provides access to features required for

common operations. It does not display any advanced

options. To toggle between modes, click the plus icon

next to Activate advanced mode/Activate standard

mode in the bottom left corner of the main program

window.

The Standard mode provides access to features

required for common operations. It does not display any

advanced options.

Toggling to Advanced mode adds the Tools option to

the main menu. The Tools option allows you to access

the submenus for Log files, Quarantine and Scheduler.

NOTE: All remaining instructions in this guide take place

in Advanced mode.

Standard mode:

Advanced mode:

3.1.1 Checking operation of the system

To view the Protection status, click the top option from

the main menu. A status summary about the operation

of ESET NOD32 Antivirus will display in the primary

window as well as a submenu with Statistics. Select it

to view more detailed information and statistics about

computer scans that have been performed on your

system. The Statistics window is available only in

advanced mode.

3.1.2 What to do if the program doesn't work

properly

If the modules enabled are working properly, they are

assigned a green check icon. If not, a red exclamation

point or orange notification icon is displayed, and

additional information about the module is shown in the

upper part of the window. A suggested solution for

fixing the module is also displayed. To change the status

of individual modules, click Setup in the main menu and

click on the desired module.

If you are unable to solve a problem using the suggested

solutions, click Help to access the help files or search the

Knowledgebase. If you still need assistance, you can

submit an ESET Customer Care support request. ESET

Customer Care will respond quickly to your questions

and help determine a resolution.

3.2 Update setup

Updating the virus signature database and updating

program components are an important part of providing

complete protection against malicious code. From the

main menu, select Update and then click Update virus

signature database in the primary window to check for

a newer database update. Username and Password

setup... displays a dialog box where the username and

password received at the time of purchase should be

entered.

If the username and password were entered during

installation of ESET NOD32 Antivirus, you will not be

prompted for them at this point.

The Advanced Setup window (click Setup from the main

menu and then click Enter entire advanced setup tree...

) contains additional update options. Click Update in the

Advanced setup window. The Update server drop-

down menu should be set to Choose automatically. To

edit update servers click the Edit... button.

To enable the use of pre-release modules in ESET NOD32

Antivirus click the Setup... button and select the Enable

pre-release updates checkbox.

To delete all temporarily stored modules click the Clear

button.

3.3 Proxy server setup

If you use a proxy server to control Internet connections

on a system using ESET NOD32 Antivirus, it must be

specified in Advanced Setup. To access the Proxy server

configuration window, open the Advanced Setup

window and click Miscellaneous > Proxy server. Select

the Use proxy server option, and then fill in the Proxy

server (IP address) and Port field. If needed, select the

Proxy server requires authentication option and then

enter the Username and Password.

3.4 Privileged Users

ESET NOD32 Antivirus settings can be very important to

your organization’s security policy. Unauthorized

modifications may endanger the stability and protection

of your system. Consequently, you can choose which

users will have permission to edit the program

configuration.

To set privileged users, enter the Advanced menu (

Setup > Enter entire advanced setup tree...)> User >

Privileges.

From the list of users on the left side you can select

which users will have the permission to edit the program

configuration, and then simply click the Add button to

add them to the Privileged users list on the right side of

the window. To remove Privileged users, highlight the

desired user(s) and click the Remove button. To display

all system users, select the Show all option. If you leave

the list empty, all users will be privileged.

4. Work with ESET NOD32

Antivirus

4.1 Antivirus and antispyware protection

Antivirus protection guards against malicious system

attacks by modifying files that pose potential threats. If a

threat with malicious code is detected, the Antivirus

module can eliminate it by blocking it and then cleaning

it, deleting it or moving it to quarantine.

4.1.1 Real time file system protection

Real-time file system protection controls all antivirus-

related events in the system. All files are scanned for

malicious code when they are opened, created or run on

your computer. Real-time file system protection is

launched at system startup.

4.1.1.1 Real-Time Protection setup

Real-time file system protection checks all types of media

and the scan is triggered by various events. Using

ThreatSense technology detection methods (described

in the section titled ThreatSense engine parameter setup

), real-time file system protection may vary for newly

created files and existing files. For newly created files, it is

possible to apply a deeper level of control.

By default, Real-time protection launches at system

startup and provides uninterrupted scanning. In special

cases (e.g., if there is a conflict with another real-time

scanner), real-time protection can be terminated by

deselecting the Automatic Startup file check task in

the Scheduler (described in the section titled Scheduler

To modify advanced settings of the real-time protection

open the Advanced setup window, navigate to

Protection > Real-Time protection and click the

Setup... button next to Advanced Options (described in

the section titled Advanced scan options ).

4.1.1.1.1 Control Targets

By default, all folders are scanned for potential threats.

We recommend that you keep the default settings and

only modify them in specific cases, such as situations in

which scanning certain folders significantly slows data

transfers.

4.1.1.1.2 Scan on (Event triggered scanning)

By default, all files are scanned upon opening, creation

or execution. We recommend that you keep the default

settings, as these provide the maximum level of real-

time protection for your computer.

4.1.1.1.3 Advanced scan options

In this window you can define object types to be

scanned by the ThreatSense engine and enable/disable

Advanced heuristics as well as modify settings for

archives and file cache.

We do not recommend changing the default values in

the Default archives settings section unless needed to

solve a specific situation, as higher archive nesting values

can impede system performance.

You can enable/disable ThreatSense Advanced heuristics

scanning for executed files as well as for created and

modified files separately by clicking the Advanced

heuristics checkbox in each of the respective

ThreatSense parameters sections.

To provide the minimum system footprint when using

real-time protection, you can define the size of the

optimization cache. This behavior is active when you are

using the Enable clean file cache option. If this is

disabled, all files are scanned each time they are

accessed. Files will not be scanned repeatedly after being

cached (unless they have been modified), up to the

defined size of the cache. Files are scanned again

immediately after each virus signature database update.

Click Enable clean file cache to enable/disable this

function. To set the amount of files to be cached simply

enter the desired value in the input field next to Cache

size.

Additional scanning parameters can be set in the

ThreatSense Engine Setup window. You can define

what type of Objects should be scanned, using which

Options and Cleaning level, as well as defining

Extensions and file-size Limits for real-time file system

protection.

You can enter the ThreatSense engine setup window by

clicking the Setup... button next to ThreatSense Engine

in the Advanced Setup window. For more detailed

information about ThreatSense engine parameters see

ThreatSense engine parameter setup .

4.1.1.2 When to modify real time protection

configuration

Real-time protection is the most essential component of

maintaining a secure system. Use caution when

modifying the real-time protection parameters. We

recommend that you only modify these parameters in

specific cases. For example, a situation in which there is a

conflict with a certain application or real-time scanner of

another antivirus program.

After installation of ESET NOD32 Antivirus, all settings

are optimized to provide the maximum level of system

security for users. To restore the default settings, click

the Default button located at the bottom-left of the

Real-time file system protection window (Advanced

Setup window > Protection > Real-time protection).

4.1.1.3 Checking real time protection

To verify that real-time protection is working and

detecting viruses, use the eicar.com test file. This test file

is a special harmless file detectable by all antivirus

programs. The file was created by the EICAR company

(European Institute for Computer Antivirus Research) to

test the functionality of antivirus programs. The file eicar.

com is available for download at http://www.eicar.org/

download/eicar.com

4.1.1.4 What to do if real time protection does

not work

In this chapter, we describe problem situations that may

arise when using real-time protection, and how to

troubleshoot them.

Real-time protection is disabled

If real-time protection was inadvertently disabled by a

user, it needs to be reactivated. To reactivate real-time

protection, navigate to Setup > Antivirus and

antispyware and click the Enable real-time file system

protection link (to the right) in the main program

window. You can alternatively enable the real-time file

system protection in the Advanced setup window under

Protection > Real-Time Protection by selecting the

Enable real-time file system protection option.

Real-time protection does not detect and clean

infiltrations

Make sure that no other antivirus programs are installed

on your computer. If two real-time protection shields are

enabled at the same time, they may conflict with each

other. We recommend that you uninstall any other

antivirus programs that may be on your system.

Real-time protection does not start

If real-time protection is not initiated at system startup,

it may be due to conflicts with other programs. If this is

the case, please consult ESET‘s Customer Care

specialists.

4.1.2 On-demand computer scan

If you suspect that your computer is infected (it behaves

abnormally), run an On-demand computer scan to

examine your computer for infiltrations. For maximum

protection, computer scans should be run regularly as

part of routine security measures , not just run when an

infection is suspected. Regular scanning can detect

infiltrations that were not detected by the real-time

scanner when they were saved to the disk. This can

happen if the real-time scanner was disabled at the time

of infection, or if the virus signature database is not up-

to-date.

We recommend that you run an On-demand computer

scan at least once a month. Scanning can be configured

as a scheduled task from Tools > Scheduler.

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