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FireBall™ E2 User’s Manual
WARRANTY INFORMATION
Terms of Coverage - Each Escient branded media management system sold comes with a standard one (1) year
warranty. This warranty provides no-charge coverage under normal product usage, for a period of one year from the
date of registration and/or purchase (whichever is earlier). This warranty program provides the following key features
and benefits:
• Twelve (12) months service, parts and labor.
• Five (5) day turn around time on all standard in-warranty repairs. No charges to the customer other than in-
bound shipping charges which are determined by the shipping method. All return shipments will be via Standard
Ground Transportation (approximately 5 business days).
• Twelve (12) months of regular hour telephone support (9AM to 7PM EST), Monday through Friday.
• 24-hour email response from the Escient Support Website.
• Software maintenance updates provided via a broadband or dial-up Internet connections.
• Access to 24-hour music and movie databases and entertainment services providing access to thousands of CD
and DVD titles and associated information.
What is Covered - The goal of this warranty is to cover operational problems that might arise with your product
during normal use. This includes failure to start, improper operation, or intermittent failures. As part of the warranty,
Escient will pay for all labor and materials used in the repair of the system. Escient reserves the right to use new or
factory refurbished parts in the repair of these in-warranty systems. Escient will also pay for the return shipment of the
repaired system via standard ground transportation. At Escient’s discretion, the Company will repair or replace any
system sent in for repair. Upon repair, the product will be new or like-new in condition and will meet all necessary
regulatory requirements.
What is Not Covered - Escient products are sold through Escient approved dealers. A number of items must remain
intact in order for Escient to verify and validate this warranty. Additionally, there are several conditions which violate
Escient’s warranty program. These include:
• The product was not purchased through an approved Escient Dealer.
• Any product, on which the serial numbers has been defaced, modified or removed physically or electronically
will not be covered by an Escient warranty.
• Escient will not cover under warranty damage to the product as a result of accident, misuse, abuse, neglect, fire,
water, lightning, or other acts of God or nature, improper storage, unauthorized modification, or failure to follow
instructions.
INTRODUCTION
