EPIGY QX1000 Manuel utilisateur

QX1000 Manual III: Extension User's Guide

Edition 1, October 2013

SW Release 5.3.30 and higher

QX1000 Manual III: Extension User's Guide

QX1000 (SW Version 5.3.x) 2

Table of Contents

Manual I: see Installation Guide

This guide describes step-by-step instruction to install and configure QX1000.

Manual II: see Administrator's Guide

This guide describes detailed the menus available for administrators only and includes further all system default values at a

glance.

Manual III: Extension User's Guide

About this Extension User's Guide ............................................................................................................ 4

Extension Users Welcome Page................................................................................................................ 5

QX1000’s Feature Codes......................................................................................................................... 6

Establishing a call ....................................................................................................................................................... 6

Using QX1000’s PBX Services....................................................................................................................................... 6

Outgoing Call Blocking ............................................................................................................................................. 8

Forwarding Management .......................................................................................................................................... 8

No Answer Call Forwarding Management .................................................................................................................... 9

Voice Mail Services...................................................................................................................................................... 9

Voice Mailbox ............................................................................................................................................................. 9

Personal Settings....................................................................................................................................................10

Change Password ...................................................................................................................................................11

Services for Incoming Calls......................................................................................................................................11

Recording Box ...........................................................................................................................................................12

Conference Services...................................................................................................................................................12

QX1000’s Auto Attendant Services............................................................................................................... 14

Call Codes Available in Auto Attendant................................................................................................................................17

QX1000’s Graphical Interface ................................................................................................................ 18

Extension User’s Main Page ............................................................................................................................................18

Recurrent Buttons.........................................................................................................................................................19

Recurrent Functional Buttons.......................................................................................................................................19

Entering SIP Addresses Correctly .................................................................................................................................19

Extension User's Menus........................................................................................................................... 20

Voice Mail Menu...........................................................................................................................................................20

Voice Mailbox...........................................................................................................................................................20

Voice Mail Settings ....................................................................................................................................................22

Group List...............................................................................................................................................................24

Your Extension Menu.....................................................................................................................................................26

Call Statistics ...........................................................................................................................................................26

PBX Information........................................................................................................................................................27

Speed Calling...........................................................................................................................................................27

Account Settings .......................................................................................................................................................28

Supplementary Services Menu .........................................................................................................................................30

Caller ID Based Services .............................................................................................................................................30

Hiding Caller Information..........................................................................................................................................32

Incoming Call Blocking ............................................................................................................................................32

Outgoing Call Blocking ............................................................................................................................................33

Distinctive Ringing..................................................................................................................................................34

Call Hunting .........................................................................................................................................................34

Many Extensions Ringing .........................................................................................................................................35

Call Forwarding.....................................................................................................................................................35

QX1000 Manual III: Extension User's Guide

QX1000 (SW Version 5.3.x) 3

Find Me / Follow Me ...............................................................................................................................................39

Intercom..............................................................................................................................................................40

Emergency Interrupt ...............................................................................................................................................42

Voicemail Profile .................................................................................................................................................43

Basic Services..........................................................................................................................................................43

General Settings....................................................................................................................................................43

Hold Music...........................................................................................................................................................44

Do Not Disturb ......................................................................................................................................................44

Logout ......................................................................................................................................................................45

Appendix: Glossary.............................................................................................................................. 46

QX1000 Manual III: Extension User's Guide About this Extension User’s Guide

QX1000 (SW Version 5.3.x) 4

About this Extension User's Guide

The QX1000 Manual is divided into three parts:

Manual-I: Installation Guide

gives step-by-step instructions to provision the QX1000 and configure the phone extensions with the Epygi SIP Server. After successfully

configuring the QX1000 a user will be able to make SIP phone calls to remote QX1000 devices, make local calls from extension to extension and

access the Internet fromdevices connected to the WAN.

Manual-II: Administrator's Guide that explains all QX1000 management menus available for administrators only. It includes a list of all System

Default Values.

Manual-III: Extension User's Guide explains all QX1000 management menus available for extension users. A list of all call codes can be found

here in Extension User’s Guide.

This guide contains many example screen illustrations. Since QX1000 offer a wide variety of features and functionality, the example screens shown

may not appear exactly the same for your particular QX1000 as they appear in this manual. The example screens are for illustrative and explanatory

purposes, and should not be construed to represent your own unique environment.

QX1000’s Feature Codes explains all call codes available for extension users.

QX1000’s Auto Attendant Services explains the operating mode of QX1000's auto attendant and lists the call codes that may be used to enter

the auto attendant.

QX1000’s Graphical Interface explains describes the QX1000's graphical user interface and explains all recurrent buttons.

Extension User’s Main Page explains the input options available for extension users and administrators. The input options may be selected from

the extension user's main page Extension Settings.

Appendix: Glossary explains various technical terms.

QX1000 Manual III: Extension User's Guide Extension Users Welcome Page

QX1000 (SW Version 5.3.x) 5

Extension Users Welcome Page

Your System Administrator may have sent you such a welcome page where you can find all needed individual information to use with QX1000 as an

extension user. If not, we suggest that you print this page and enter the needed information manually to use it as a memory aid.

Welcome

You are using a QX1000 IP PBX

made by Epygi Technologies, Ltd. This product

incorporates SIP

Voice™ Digital Signal Processing technology to send crystal clear voice

around the globe without associated fees for long distance. But, you will soon learn, it does

much more. Your QX1000 IP PBX, The Global Phone Network in a Box

, operates in

much the same way as systems with which you are already familiar: a telephone, a PBX,

voice mail, a phone book, etc. Beyond that, the QX1000 IP PBX provides capabilities you

never believed were accessible in a customer premise telephony product. Soon you will

experience the freedom and power of the QX1000 IP PBX

, The Global Phone Network

in a Box.

To get started the following information is helpful.

PHONES

Your extension number is <extension number> and your password is <password> (optional).

Remember to type the Auto Attendant number when you pick up your phone receiver to find THE WELCOME

SPOT. *0 will take you directly to voice mail for your extension. *4 will confirm your extension number.

To reach your QX1000 IP PBX from a network connection inside your office, home or place of utilization, connect a

Web browser to IP address: <IP address> (192.168.0.200 is the default IP address).

The email address of your QX1000 System Administrator is <email address>

The phone number of your QX1000 System Administrator is <phone numbers>

SIP

Your SIP number (an Internet phone number) is <SIP number>@sip.epygi.com.

This is a number you can give others in order for them to reach you.

The SIP number to reach the Auto Attendant of your local QX1000 is <SIP number>@sip.epygi.com.

Your SIP group link which provides you a phone directory of numbers to call is:

http://www.epygi.com/sip/grp_view.php?viewgrp=<groupname> <groupname>

The email address of your SIP System Administrator is <email address>

The phone number of your SIP System Administrator is <phone numbers>

QX1000 Manual III: Extension User's Guide QX1000’s Feature Codes

QX1000 (SW Version 5.3.x) 6

QX1000’s Feature Codes

This chapter describes how QX1000’s feature codes allow the user to navigate through QX1000’s services with the help of a phone handset. These

services are Establishing a Call, PBX Services and Voice Mail Services.

Establishing a call

To make a call, dial the Routing Number.

Routing Numbers and available routes to, from and through QX1000 are listed in the Call Routing Table. The Call Routing Table is configured

and managed by QX1000’s Administrator. To receive information about dialing rules, please contact the administrator.

Please Note: You may accelerate establishing a connection by entering a pound (#) sign dialed at the end of the routing number.

Using QX1000’s PBX Services

PBX Services accessible at the dial tone, characterized by beginning with the key :

Entering the Voice Mail Services

(see further key codes below)



Redialing automatically

If you hang up afterwards, your phone will start ringing as soon as the last called destination is reached.

If you keep the handset lifted, the connection will be established as soon as the called party answers.

A specific beep sound will be heard during the entire auto-redialing period (specified on the Basic Services page). Anothe

r beep

sound will be heard if no auto redialing is possible. To stop the auto redialing process, simply lift the handset and hung up again.

Please Note: This service is functional for SIP and PBX calls only. For PSTN calls, this feature works as a single redial (with no

multiple attempts to reach the called destination).



Calling back the last caller

If calling back is not possible, you will hear the message “The dialed number doesn’t exist”.



Forwarding Management is configured according to the Unconditional Call Forwarding settings for Any Address or Other

Addresses entries in the Caller ID Based Services table. If no unconditional forwarding is configured for All Address/Other

Addresses entries, the system will not activate the forwarding service and a voice message will ask to configure the forwarding

settings first. (See further key codes below.)



Alternative Call Park

The service acts as an alternative Call Park dedicated mainly to IP line users. To park the call using the Alternative Call Park

feature, the call should be held first using the appropriate Hold button on the IP Phones (for IP line users). When the call is held,

should be dialed to park the call.

Further actions are the same as for the Call Park service shown below.



Alternative Directed Call Park

The service acts as an alternative Directed Call Park dedicated mainly to IP line users, but can also be used by local FXS users.

To park the call using the Alternative Directed Call Park feature, the call should be held first using the appropriate Hold button on

the IP Phones (for IP line users). When the call is held, the Call Park extension number should be dialed within the five second

timeout.

Attention: If the five second timeout is exceeded, then the QX1000 will consider it as an attempt for retrieving the parked call.

Further actions are the same as for the Call Park service shown below.

Hold+ Call Park

Extension

Number+ 

Enabling/disabling the Do Not Disturb service turns off/on your phone bell for the time period indicated on the QX1000

management page Do Not Disturb Settings. Incoming calls will be routed to voice mail. 

Blocking the last caller

The last caller party will be blocked and added to the table on the management page Incoming Call Blocking

, where you may

unblock it later. This service is available for 10 seconds after the call has been terminated.

Attention: Blocking the caller with anonymous caller ID (for example, anonymous@anonymous or similar) will lead to blocking all

callers with an unknown caller address.



Getting the line information

You will hear your line, extension and SIP number. 

Speed Calling is used to add a new entry to the Speed Calling table. A two digit speed calling code is required followed by the

destination number. In the Speed Calling table, the registered destination will have an Auto call type. 

Hot Desking used to login/logout to the public phone with the virtual extension. To login, the extension and the password of the

preconfigured virtual extension are required. After login, the phone becomes a full featured QX1000 phone with all supplementary

PBX features available. When logged out, the public phone becomes available for other users to login and the extension which has

been last used on that phone becomes again virtual.



QX1000 Manual III: Extension User's Guide QX1000’s Feature Codes

QX1000 (SW Version 5.3.x) 7

Outgoing Call Blocking used to enable/disable the outgoing call forwarding for certain called number. Any status changes will be

reflected in the Outgoing Call Blocking table for the corresponding extension. If you enable the outgoing call blocking service for the

called number that does not exist in the Outgoing Call Blocking table, the corresponding entry will be automatically created.

However, the entry will not be deleted when you disable it. (See further key codes below.)



Mark the Last Call as Bad

This will mark the last call in the system logs in the specific way and is used for diagnostics purposes only.

Logs Collecting

This will generate a special user's failure log with the details of the last call for administrator's revision. Use this code in the cases

your administrator has advised you. You will get the dialtone after this feature code is dialed. 

Easy Login/Logout

Used by ACD agent to easy login or logout to all groups where it is subscribed to. 

No Answer Call Forwarding Management is configured according to the No Answer Call Forwarding settings for Any Address

entries in the Caller ID Based Services table. If no No Answer Call Forwarding is configured for Any Address entries, the system

will not activate the forwarding service and a voice message will ask to configure the forwarding settings first. (See further key

codes below.)



Access to the Shared Mailboxes used to access other extension’s mailboxes on the QX1000. If the mailbox is configured as

shared, no password will be prompted to enter it. Otherwise, the corresponding extension’s password will be prompted to enter its

mailbox. The mailbox can be configured as shared either by administrator from Extension’s Management –Voice Mailbox

Settings page or by the extension’s user from Many Extensions Ringing page. Once entered the other extension's mailbox, you will

get all the same menu options and functionality as you have in your own mailbox.



Listen in to the third party’s call. You will not be able to speak in the call.

 +

Extension

Number +



Whisper to the third party’s call. You will be able to listen to the call and speak only to extension you have dialed.



+ Extension

Number +



Barge in to the third party’s call. You will be able to listen to the call and speak to all participants.



+ Extension

Number+



If you have problems using , ,and  feature codes, turn to your system administrator for the corresponding configuration.

This feature code is only available when the extension you dial is in the call.

Intercept allows you to pick up a ringing call on another specified extension after this feature code is dialed.



+ Extension

Number+



PBX services accessible during the call (for phones connected to the FXS lines), characterized by starting with the key :

Keeping a call on hold



is used to hold the active connection, in order to place or receive a second call. When holding the first call, the user is

able to place a call to a third party, in particular cases for conferencing (3 way calling) or call transferring purposes. To be able to

receive a second call while currently being on a call, the call waiting service should be enabled on the management page Basic

Services. When a second call comes in, the beep sound indication is heard in the active call.



Transferring a call without consultation

Press to hold a call partner and to get a dial tone (within approximately 1 second). Enter the phone number of the

destination phone where the call should be transferred to. Hang up on the ring tones. The call on hold will be transferred to the

specified destination.

Transferring a call with consultation

Press to hold a call and to get the dial tone (within approximately 1 second). Enter the phone number of the destination

phone

where the call should be transferred to. Talk to the called party and then hang up. The call partner on hold will be connected

to the called party.

Joining active lines to start a conference call

Hold the first call ( ), make the second call (or receive a new one) and press to join both active lines together for

the conference call. To terminate the conference call with the first or second party, use correspondingly or 

key

combinations.

Attention: Pressing and waiting for 5 seconds will initiate a call switch and will connect you back to the held party instead of

initiating the a conference call.



QX1000 Manual III: Extension User's Guide QX1000’s Feature Codes

QX1000 (SW Version 5.3.x) 8

To terminate the call 

Call Park

Dial to park a call (system will play the SIP username of the first available extension configured for the call parking). Go

to the remote location and call the extension that initiated the call park to pick up the parked call. If

enabled, the system will ask for

the password authentication. If successfully entered, the parked call will be resumed.

To use the Call Park feature, at least one Call Park extension should be created on the QX1000.

Attention: The Call Parking is valid within the timeout defined by QX1000’s administrator, during which hold music (if configured)

will be played to the parked party. Contact your system administrator if you need the call parking timeout to be modified. When the

Call Park timeout expires, a short ring notification will be sent to the phone initiating the call parking, and if no one picks up the

parked call or if the phone is off the hook, the parked call will be automatically disconnected.



Directed Call Park

Hold the current call () and dial the call park extension number within the five second timeout.

Attention: If the five second timeout is exceeded, then the QX1000 will consider it as an attempt for retrieving the parked call.

Go to the remote location and call the call park extension that initiated the call park to pick up the parked call. If enable

d, the

system will ask for the password authentication. If successfully entered, the parked call will be resumed.

To use the Call Park feature, at least one Call Park extension should be created on the QX1000.

Attention: The Call Parking is valid within the timeout defined by QX1000’s administrator, during which hold music (if configured)

will be played to the parked party. Contact your system administrator if you need the call parking timeout to be modified. When the

Call Park timeout expires, a short ring notification will be sent to the phone initiating the call parking, and if no one picks up the

parked call or if the phone is off the hook, the parked call will be automatically disconnected.

+ Call

Park Extension

Number+ 

For PBX services on IP phones accessible during the call, refer to the “QX1000 Features on Epygi Supported IP phones” and “QX1000

Features on Epygi Tested IP phones” documents on the Epygi’s Web portal.

Outgoing Call Blocking



Outgoing Call Blocking

(available on the dial tone)

Insert the extension’s password and press





Enable Outgoing Call Blocking 

Disable Outgoing Call Blocking

Dial a Called Number

to be blocked and press Dial a Called Number

to be unblocked and press 

Forwarding Management



Forwarding Management

(when this menu is accessed, the Unconditional Call Forwarding service

is already getting toggled)



Toggle (enable or disable) the Unconditional

Forwarding service again*



Change the Forwarding Number

Dial a new Forwarding Number

and press



Confirm the new Forwarding Number with 

or press to dial a new Forwarding Number.

Please Note: Using the Change the Forwarding Number option will change the first entry in the Unconditional Call Forwarding table with Auto

call type to the inserted Forwarding Number. Any other entries with Auto call type, as well as with other call types will not be modified.

* Besides Any Address/Other Addresses entry of the Unconditional Call Forwarding table this toggling also affects all those entries that have Toggle

from Handset option selected. The states of those entries will be set equal to the state of Any Address/Other Addresses entry after toggling.

QX1000 Manual III: Extension User's Guide QX1000’s Feature Codes

QX1000 (SW Version 5.3.x) 9

No Answer Call Forwarding Management



No Answer Call Forwarding Management

(when this menu is accessed, the No Answer Call Forwarding service

is already getting toggled)



Toggle (enable or disable) the No Answer Call

Forwarding service again*



Change the Forwarding Number

Dial a new Forwarding Number

and press



Confirm the new Forwarding Number with 

or press to dial a new Forwarding Number.

Please Note: Using the Change the Forwarding Number option will change the first entry in the No Answer Call Forwarding table with Auto call

type to the inserted Forwarding Number. Any other entries with Auto call type, as well as with other call types will not bemodified.

Voice Mail Services

The Voice Mail Services are divided into three parts: Voice

Mailbox, Personal Settings and Password Change. Each of

these parts has a hierarchy that is described below.

Enter Voice Mail Services



Voice Mailbox 

Personal Settings



Change Password

* After the first boot-up of the QX1000 or if the Voice Mail Configuration Wizard is

manually enabled by QX1000’s administrator, entering the Voice Mail Services for

the first time will activate the Voice Mail Configuration Wizard which will prompt the

essential user’s personal settings. Below are instructions on how to proceed with

the Voice Mail Configuration Wizard from the handset.

Enter Voice Mail Services

for the first time after QX1000’s first boot-up,

reset factory default or Voice Mail Configuration Wizard activation

Dial the extension user’s new Password and press



Confirm the extension user’s new Password and press



Record a Voice Mail Greeting and press





Apply recorded Voice Mail Greeting

and move forward to the next step



Record Voice Mail Greeting again

Record a User’s name and press





Apply recorded User’s name and exit 

Record User’s name again

The following key combinations are available to navigate

through Voice Mail Services menus.



Enter Voice Mail Services



Exit

Voice Mail Services



Go to the top of the

Voice Mail Services Tree



Go one level up in the

Voice Mail Services Tree

Voice Mailbox

After entering the voice mail services (using the keys )

press the key to enter the Voice Mailbox menu. The

following key combinations are available to navigate within the

new messages.

* During the message playback and 

keys change their



Enter Voice Mail Services



Voice Mailbox Menu



Send a Message or

Leave a Reminder



Play First Message 

Get Date/Time Info



Play Previous Message*



Play Current Message



Play Next Message*

QX1000 Manual III: Extension User's Guide QX1000’s Feature Codes

QX1000 (SW Version 5.3.x) 10

functionality and serve to rewind and forward the message for

the timeout (by default 3 seconds) configured by the extension

user from Voice Mail Settings.



Print the attached FAX

(and press START button

on the FAX machine)



Play Last Message 

Delete Current Message



Reply or Forward a

Message



The Voice Mailbox menu has the following sub-hierarchy in the Reply or Forward a Message and the Send a Message or Leave a Reminder

menus:



Reply or Forward a Message



Call Back

immediately



Reply by Voice Mail



Forward a Message

(any FAX attached to the message will be also forwarded)

Dial 

to mark the message

as Urgent, or press pound to

assign the Normal priority.

Dial

Destination Number



Record a Message 

Record a Message

Dial additional

Destination Number



Record a Message

Dial 

to mark the message as Urgent, or press pound

to assign the Normal priority.



Send a Message or Leave a Reminder

Dial

Destination Number 

Leave a reminder



Record a Message

Dial additional Destination Number Dial 

to mark the message as

Urgent, or press pound to assign

the Normal priority.



Record a Message

Dial to mark the message as Urgent, or press pound to assign the

Normal priority.

Please Note: This service is restricted regarding sending a message to PSTN destinations. A message will be successfully received by the

destination if all of the following criteria are met:

- The connection to the destination is successful;

- The voice mail service is enabled on the destination;

- There is enough space in the voice mailbox of the destination;

- The duration of the forwarded/replied message is less than the maximum voice mail duration set up at the destination.

Personal Settings

Use the digit to enter the area where the personal system messages can be modified. A voice notification will play the list of available system

messages that may be modified so the user can select the desired system message by the corresponding buttons:

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