If the heater will not operate, please check the following
before calling for help with technical questions:
The number one trouble shooting tip is to check that the internal,
electrical safety switch (Wall-SensTM) is being engaged. The heater
WILL NOT OPERATE AT ALL if this switch is not engaged. This
problem occurs when the right hand side of the heater is not pushed
down far enough between the gap between the wall and the
mounting clip. The mounting clip can become squished if it is
screwed in too hard. Uneven walls can also cause the same
mounting/wall switch problems.
1
Check if the power cord is plugged into an electrical outlet and the
heater is set to ON by confirming the light on the front of the panel
is lit. If not, plug in the heater and press the on/off power switch.
2
If the heater has been hardwired, consult an electrician to check
that all connections have been made correctly. Make sure that you
hardwire the correct voltage. Many people do not understand how
to work with 220 volt wiring. Always triple check the voltage and the
model heater that was purchased as this is a common mistake and
can lead to heater malfunction and pose a serious safety risk.
3
Check if there is electricity to the circuit by checking to make sure
the breaker in the breaker box is in the “on” position.
4
Troubleshooting
page 9
The 500 watt Envi heater is designed to heat rooms up to 150 ft2in
size (14m2) and the 1000 watt heater is designed to heat up to 300 ft2
(28m2). Of course, this will vary depending on a number of
factor,including outdoor temperature, room insulation, room
draftiness, room objects, etc.
OPTIMAL OPERATING CONDITIONS
For optimal performance in a room, close all doors for first time
use. You may have to leave your 500 watt heater on for several
hours to enable the room to reach equilibrium temperature while
the heat builds gradually. This will allow the room to reach
equilibrium temperature while the heat is gradually building up.
1
For optimal performance, mount the heater on an interior wall with
the bottom of the heater 6” to 8” (15 to 20cm) from the floor. For
smaller rooms this can be increased with little detriment, however
try to keep the bottom of the heater a maximum of 18” (46cm) from
the floor.
2
3
To save energy and to reduce your heating bills, place the heater
in a room or area that needs extra heat instead of raising the
thermostat on your central heating system. This heater will
function very well as both a sole source of heat or as an
additional heating source that can easily maintain the
temperature in most rooms and attached bathrooms if the
correct number of Envi heaters are installed. There is no need to
increase the heat in the entire house when you only need
comfort in the room in which you are currently located.
4
We highly recommend that our customers weatherize their homes
or offices to further reduce their heating bills. Simple tasks such as
replacing weather stripping around doors and windows, caulking
doors and window seams, sealing attics and basements properly,
and adding more insulation to your walls and ceiling will help
further to reduce heating costs.
5
CLEANING
Unplug the unit and let it cool completely.
1Do not immerse the heater in water.
5
Wait until the unit is completely dry before using again.
6
Some customers, over a long period of time may experience
"dirty marks" on the wall above the heater. This can be caused
by candles or dust being drawn into the heater and passed out
the top. Over time this may leave dirty marks above the
heater. The wall is not damaged and can easily be washed
using appropriate cleaning products such as a magic eraser
sponge.
7
To remove dust from the Envi heater, use a soft cloth on the
exterior and use a compressed air can to blow dust through
the top vent of the heater out the bottom.
2
To remove marks or stains from the heater, the front outer shell
can be cleaned with a soft, damp cloth. You may use a mild
detergent if necessary. After cleaning, dry the unit with a soft cloth.
CAUTION: Do not let liquid enter the heater.
3
Do not use alcohol, acetone based cleaners, gasoline, abrasive
powders, furniture polish, or abrasive or rough cloths or brushes
to clean the front of the heater. This may cause damage or
deterioration to the surface.
4
Care & Maintenance Instructions
To get the most out of your Envi Heater, please follow these helpful hints:
Store the heater in a cool, dry location when not in use. However, the Envi Heater is a slim, attractive wall mounted heater than can be left mounted
on the wall – all year round!
STORAGE
