EMORY 9608 Manuel utilisateur

Issued October 21, 2014 – JT Massey 9608-9611G IP-Telephone Page 1 of 4

PhoneQuickReferenceGuide(QRG)

9608/9611G IP-Telephone

PlacingaCall&SendingCallstoCoverage

InternalCalls

1. Pick up the handset or press Speaker, if enabled

2. Dial the 5 digit extension OR use the Up/Down arrow

keys to navigate to and press Directory or

Select/Press Directory if already displayed

•Using the letters on the keypad, spell the

individual’s last name using one button push per

character and

•Press Next to scroll through multiple listings

of the same last name

•OR Press (1) after the last name and spell the

first name

2. Press Make Call

Note: The Phone button will exit the Directory

LocalCalls

1. Pick up the handset or press Speaker, if enabled

2. Dial 9 and 10-digit local number

LongDistanceCalls(Domestic&Canada)

1. Pick up the handset or press Speaker, if enabled

2. Dial 9 + 1 + Area Code and Number

3. Enter the 6-digit Authorization Code when the Recall

Dial Tone (3-beeps & Dial Tone) is heard

LongDistanceCalls(International)

1. Pick up the handset or press Speaker, if enabled

2. Dial 9 + 011 + Country Code and Number and (#)

3. Enter the 6-digit Authorization Code when the Recall

Dial Tone (3-beeps & Dial Tone) is heard

SendCallstoCoverage(AssistantorVoiceMail)

Idle Phone

•Your Line

oPress the Soft Key Send All

•Departmental or other Line

oPressSAC

If the phone is ringing and you wish to send the

Ringing line to Coverage/Voicemail

Press To VMail

Message Waiting Indicator

Prompt Line

Line/Feature Buttons

Soft Keys

Phone/Exit Button

Navigation Arrows

Soft Key Labels

Speaker/Receiver

Microphone Mute

OK Button

Call Log – Missed Call Indicator,

Set ID #, & Date/Time

Message/

Press to Call Voice Mail

Headset

Speaker, Receiver, &

Ringer Volume Control

Speaker On/Off

History/Previously Call Log)

Contacts

Home (Previously/Menu)

Issued October 21, 2014 – JT Massey 9608-9611G IP-Telephone Page 2 of 4

TransferringCalls

Features on an Active Line. When a line is active, the

Hold, Conf, Transfer and Drop buttons display in

the Softkey area

For the instructions below where “Dial the Number…” is stated, you

may instead Press either History or Contacts, select a number and Press

OK.

TransferaCall(Blind/PushTransfer)

1. With Active Call on the line, Press Transfer

2. Dial the number to which the call will be transferred

3. Press Complete and Hang Up

To stop the transfer, press Cancel to return to your original party

If you make a dialing error, press Clear to re-enter the number

TransferaCall&Connect/ConferenceParties

1. With Active Call on the line, Press Conf

2. Dial the number to which the call will be transferred

3. Wait for the party to answer, announce call

4. Press Join Introduce Parties and Hang Up

To stop the transfer, press Cancel to return to your original party

If you make a dialing error, press Clear to re-enter the number

TransferaCallinto VoiceMail:

•ForCallstoAnotherPartyAnsweredonYourLine

WhohastheSameVoiceMailSystemasyoudo

1. Press Transfer

2. Dial the number for the Voice Mail system of

your voicemail system

USERS Ext.

Unified Messaging - Most Users 8-7300

Office 365 Messaging – Pilot Users 7-7100

3. If you receive a prompt:

•Saying your name or extension’s function and

asking for your PIN

•Press (*# #) wait for the prompt asking for

the extension of the desired party

•Enter the extension and press (#)

•If the desired mailbox is not on the

same system as yourself, the system

will transfer the caller to the party’s

extension rather than directly to their

mailbox

•Press Complete Hang Up

•“To access your mailbox, enter…”

•Express Messaging is not available,

transfer the call to the desired party

ConferenceCalls

You can have a total of 6 lines on a conference call

(including yourself).

SetupConferenceCalls

1. Have the first participant on the line

2. Press Conf or Add as indicated on screen

3. Dial the next participant

4. Press Join

5. Continue until all parties have been added

DisplayingDropping&MutingPartiesona

Conference

1. To List Parties - Press More Details

2. Scroll to the party using the Navigator buttons

3. To then Mute an Outside Party

•- Press Silence

•Note: The muted party may un-mute

themselves by pressing (#) on their phone.

Press Refresh Silence to re-mute them

ConferencingBetweenTwoLines

1. Place the 1st line on Hold

2. Answer or connect to the 2nd line

3. Press Conf

4. Select/Press the button of the 1st line

5. Press Join Introduce the Parties

UsingtheHistoryFeature–Upto100Entries

1. Press History to display a log of All Calls

2. Use the arrow keys to move to Missed, Answered or

Outgoing calls

Press Call to call a displayed number

Press Details to view details of the number

Press +Contacts to add this number to your Contacts list

Press More to Delete a number or Clear All to clear the

log

ContactsFeatures–Upto250Entries

ViewContactsDetails

1. Press Contacts

2. Select the contact to be viewed

3. Press Details to view contact information

Issued October 21, 2014 – JT Massey 9608-9611G IP-Telephone Page 3 of 4

AddaNewContact

1. Press Contacts

2. Press More then New

3. Enter the name using the dial pad

4. Press Clear to delete all text

5. Use the navigation arrows to scroll to the next field

6. Enter the telephone number (reminder: dial 9 to get

an outside line)

7. Press OK

1. If you receive the prompt “To access your

mailbox, enter your extension…” and Press the (#) key

twice, enter the extension number of the party.

EditaContact

8. Press Contacts

9. Select the contact to be edited & Press Edit

10. Select the field to be edited

11. Use the dial pad and soft keys to make changes to the

contact information

12. Press OK

DeleteaContact

1. Press Contacts

2. Select the contact to be deleted

3. Press More then Delete twice

MiscellaneousTelephoneOperations,

Options,andInformation

PlacingaCallonHoldandAnsweringAnotherCall

1. When a call is received, the cursor/highlight on the

display moves to the line/button appearance of the

incoming call. This allows you to be automatically

connected to the call when you lift the receiver or

press the Speaker button

2. If you are already on a call, your choices are:

1. Hold the existing call and answer the new call

•Press the Ans-Hold button

2. End/Drop the existing call and answer the new call

•Press the Ans-Drop button

3. Send the new call to Coverage

•Press the To VMail button

4. Ignore the new call and silence the ring tone

•Press the Ignore button

Abbreviated/SpeedDialButtons

1. Abbreviated/Speed Dial (AD/SD) buttons are those

which you can program to dial numbers. This provides

additional automatic calling capability to the native

Contacts feature of the phone.

2. Only one telephone number per button can be

configured. A maximum of 16-digits (AD) and 24-

digits (SD) may be entered per button

3. Programming Summary:

•Either get a Dial Tone and dial (#80) – the # sign

must be dialed or navigate to and Press Abr Progr

•Use the Up/Down arrow keys to navigate to the

AD/SD button to be programmed if the button is

not displayed on the screen and either select it or

Press OK

oIf using the Abr Progr, a prompt will

appear on the Prompt/top line “Change

numbers? Yes=1 No=2”

oPress (1)

•Press (9 for calls outside the system) and the

number to be called as you would normally dial it

•Re-Press the AD/SD button being programmed

oIf using the Abr Progr, a prompt will

appear on the Prompt/top line “Change

label? Yes=1 No=2”

oPress (1) to label the button – this does not

provide a robust labeling function as that

found in Labeling AD/SD & Busy Buttons

Press (#) when finished

•Hang up/turn-off the speaker

•Press Phone (exit)

4. To Place a call:

•Press the AD/SDbutton desired

5. Abbreviated/Speed Dial buttons may be labeled with a

name using the Labeling feature detailed below

Busy Buttons

1. Busy buttons are those which have been configured at

the request of your Telephone Administrator to

illuminate when the associate phone is in use. This

allows you to see when someone in your office is on

the phone

2. When pressed, the button calls the associated station

3. Busy buttons may be labeled with a name using the

Labeling feature detailed below

4. A busy button’s lamp blinks at 60 Interruptions per

Minute when the associated station calls you

Issued October 21, 2014 – JT Massey 9608-9611G IP-Telephone Page 4 of 4

LabelingAD/SD&BusyButtons

1. The Label feature provides the ability to customize the

label (13 characters Maximum regular Feature buttons

and 7-9 Characters for Auxiliary buttons). To do this:

•Press Home

•Select Options & Settings and Press OK

•Navigate to Applications Settings and Press OK

•Navigate to Personalized Labels and Press OK

•Navigate to the AD/SD or Busy button to be

labeled and Press it

•Using the Touchtone Dial, enter the desired name

In the New Label field

oUse the More button to receive Soft-Key

options for changing the characters to

Symbols, and Characters:

oPress More repeatedly to see:

Abc (Mixed Case, 123 (Numbers),

abc (Lower Case), ABC (Upper

Case)

•Press Save when finished or press Press Cancel

•Observe Backup In Progress. You will see

Backup Successful on the top line of the display.

Report any failures to your help desk

ForwardanExtension

1. Get Dial Tone on the extension to be forwarded

2. Press *2 and the extension to where the phone will be

forwarded (typically interoffice only)

3. To deactivate forwarded calls, get Dial Tone on the

line that was forwarded

4. Press #22

Note: If your calls are not answered at the forwarded-to

station or if the forwarded-to station is busy, your calls will

be re-directed to your Coverage Path, e.g. to Voice Mail or to

Assistant then Voice Mail.

Send All Calls overrides Forwarding. Be sure to turn-off

Send All Calls for calls to forward.

Telecommuting&MobilityFeatures

To obtain the following features, please contact the Customer

Care Center:

•EC500 (Extension to Cellular)

•IP Softphone

•Personal Meet-Me Conference (6-Party Maximum)

•Remote control of EC500, Forwarding, & Send-Calls

ExtensionFormatandInter-officeDialing:

•You must dial 5-digits when calling extensions

•Direct Dial Numbers are:

DIRECT DIAL EXTENSION/5-DIGIT DIAL

404-251-xxxx 1-xxxx

404-712-xxxx 2-xxxx

770-784-xxxx 4-xxxx

404-686-xxxx 6-xxxx

404-727-xxxx 7-xxxx

404-778-xxxx 8-xxxx

Signals&DisplayInformation:

Rings

•one-short ring a call from another extension

•one-short tone an intercom call

•two-short rings a call from outside the system

•three-short rings a priority call

Display Information (Partial Summary)

•dCalled party did not answer & Coverage sent the

call to you

•fThe call is being forwarded to you

•sCalled party has Send-Calls active & Coverage sent

the call to you

•rt The ringing call is a previously parked call that is

returning

SetIDandCallLogDisplay

The top of the display provides the Set ID (63375 shown) and the

number of new calls recorded in the log (1-call shown) in the left

corner

ImportantPhoneNumbers

Service Desk – 404-727-7777

Please see http://it.emory.edu/telephones for other Telephone

Quick Reference Guides (QRGs) and Detailed Telephone

Instructions

Please see http://it.emory.edu/voicemail for QRGs on Voice

Mail

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