ElaCarte Presto Manuel utilisateur

FCC caution

Labelling requirements.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) T

his device may not cause harmful interference, and (2) this device must accept any interference received, incl

uding interference that may cause undesired operation.

Information to user.

Any Changes or modifications not expressly approved by the party responsible for compliance could void the

user's authority to operate the equipment.

Information to the user.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursua

nt to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful int

erference in a residential installation. This equipment generates uses and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may cause harmful interference to radio co

mmunications. However, there is no guarantee that interference will not occur in a particular installation. If t

his equipment does cause harmful interference to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of

the following measures:

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

-Consult the dealer or an experienced radio/TV technician for help.

4, RF warning for Portable device:

The device has been evaluated to meet general RF exposure requirement. The device can be used in

portable exposure condition without restriction.

Meet your newsidekick!

This is the Presto, atabletop tablet meant to make your job easier! The Presto is meant

to be used as aservice efficiency tool designed for wait staff to make the steps of service

easier and enhance the guest’s dining experience.

The Presto tablet allows your guests to view and order menu items, play games, and pay

their check from the convenience of their table. Not only does Presto increase speed of

service, but it also provides easy access for your guests to join your loyalty program(s)

and enjoy special privileges of being amember. T hat’s it, Presto!

training

E la Carte, Inc.

@prestotablet

(530) 377-3786

www.elacarte.com

Abilities

What your new sidekick cando

VisualMenu

By pressing Order/Menu, your guests can view pictures of

items in the menu and read their descriptions. You can

browse using the scroll arrows on the right side of the

screen or by swiping the pictureup or down.

Pay

Guests canpay through the Presto whenever they want.

View the current bill by tapping Pay on the sidebar.

Guests can split their bills anyway they want, by even

amounts or by specific items.

Guests swipe their cards, tip and sign on the Presto. T hey

can havetheir receipt emailed or they can ask for aprinted

copy.

Order

Once items are placed in the Cart they have to be sent to

the kitchen. Do so by pressing SEND TO KITCHEN. You’ll

see the Blue light as aconfirmation of success.

Check IDs immediately if there arealcoholic orders. Then

unlock the Presto for alcohol if needed.

Play

If your restaurant is charging guests to play games, always

make sure your guest is aware of this while introducing the

Presto to avoid unexpected charges.

If paid games are enabled, each check comes with 2 free

games as trial.

Guests can unlock free gaming by choosing so in the

prompt after the trial expires. The games unlock charge

will appear in their bill.

WHAT IT DOES

Your Cart

Send to Kitchen

The tipping point

Here’s an overview of the payment steps.

Always make suremagnetic strip is

facing away from you.

Remember to choose "Pay with

Card" before swiping the card

Credit card or cash?Want to split? Select your tip

Email receipt? Rate us!Sign

Pay with

Credit Card

Pay with

Cash

Split Bi ll Pay F ull

Email me

my receipt

I’ll ask for

aprinted

receipt

- 20% + $2.50

Done

Choose split type

- 2 +

split evenly

split by item

Please swipe your cardwith the magnetic

stripe down and facing away

Please si gn here

Clear Done

Please rate your experience

Let there be lights

Di¦erent colors tell adi¦erent story, learn them and use them to your advantage!

Orange: Indicates the customer has begun making

payment on the Presto. This includes both full and split

payments.

IMPORTANT NOTICE

Remember to check your status lights often - the light will

turn ofl after two minutes.

If aguest initiates payments (orange or purple), and you do

not see the green light, they haven’t paid the balance in full

and may need your assistance!

Blue: Displays when an order has successfully been sent

from the Presto.

Purple: Indicates the customer has madeasplit

payment with both aCredit Card and Cash.

Green: Indicates payment with aCredit Card has been

completed and the bill has been settled.

Yellow: A wireless networking error has occurred. Please

notify your manager immediately .

Red: An error has occurred. Could be:

invalid Table Number

invalid Server Number

Declined Card

If correcting this in the Control Panel does not fix the

issue, notify your manager to contact customer

support. Call 530-377-3786 / email

support@elacarte.com

Yourdailysetup

T here are a few things you will need to do every day.

Powerup

Insert the fully charged battery into the Presto. Turn on the

Presto by pressing the small round button on the back of

the LED status light.

Control Panel Setup

1. Click on the INFOBUTTON.

2. Click on the OPEN SPACE to the left of the INFO

BUTTON.

3. Select CHANGE and enter your 4 digit number server ID.

4. Select CHANGE and enter the table number.

5. Select RESET TO NEW CHECK (should show -1).

IMPORTANT NOTICE

Tips and total sales will go to the server number that

is entered in the control panel. This is why you MUST

add/removeyour server number at the beginning

AND end of your shift.

ALL Prestos areto remain activeduring business

hours and on the tables at all times. Only the

batteries may be removed and placed in the

charging rack.

OPENING

Charge Batteries

The Presto batteries must be chargedevery night as part

of your closing sidework!

Power down the Presto and removethe battery.

Insert batteries into the CHARGING RACKS and confirm

the charging indicator light turns green.

Cleanand Inspect

Servers or bussers should wipe the screen down with a

clean, damp rag regularly, as you would table tops. If you

discover visible damage, givethe deviceto your manager

to report to the Technical Support team - they’rehappy to

replaceit!

CLOSING

Table Number

Server Number

Check Number

Change

-1

Reset to New Check

Power button

Battery removal button

Teamup!

How you canget the most out of the Presto

CONNECT

Great Customer Service

Presto does the dirty work giving you moretime to make

deeper and better connections with guests. Take

advantage of the extra time and wow your customers.

They’ll remember this when it’s time to tip!

BIGGER CHECK

Upsell Ally

The Presto will entice your guests with delicious pictures

and make it easy for them to act on their impulse cravings.

Point your guests to the Menu section and show them how

to browse it.

MORE CHECK S

RushTimeWing Man

Lunch, Dinner, or Happy Hour, Presto makes it convenient

for the guest to order and pay quickly allowing you to take

on moretables in the same amount of time.

ONE LE SS PROBLEM

Easy Splitting

Have the guests determine how they want to split the bill

and give them power to do it themselves. Wait for the

green light and you are all set!

SuggestiveSelling

When suggesting aplate or selling in desserts you have a

visual to use. Especially for the morecomplicated items,

an image is worth athousand words!

ALL SEEING

No RunningAround

Use the lights to manage your tables and know where to

be and when. T he lights take out alot of the guess work

from your job and help you be more e‰cient.

SHORTCUT

No More Lines

Enter aguest’s order straight into the Presto and avoid the

lines at the POS terminal. T his also ensures their order is

correct. If paying with card you can also process it on the

Presto. Remember the guest may not want you to watch

them decide tip information!

EASY S ELL

TIME MACHINE

HappyCustomers

Games o¦er your guests entertainment to pass the time

while waiting for their food. Guests will think their wait is

shorter which makes them happy and makes you happy

when you see the tip.

B I G

T I P

pre sto

yo u

SMOOTH SAILING

Bestpractices

Charging Rack: Do not block vents. Do not mount on

walls. Do not place any paper, liquids, or activechemicals

(cleaning products) anywherenear it.

Presto: Always makesurethe Presto faces the guest when

they first sit down. Remember to add and removeyour

server number from the Prestos every shift. Before

starting anew check confirm the Presto is assigned to the

correct table.

Guest Greeting: Call out the 4 main features : view menu,

order, play games, pay. Makethe guest aware of any game

charges beforehand. Communicateto the guest that you

and Presto areone team.

POS MIRROR

Presto&POS

1. POS and Presto will talk to each other and send the

order to the correct printers.

2. Bill can be seen by customers on the Presto

regardless of where the order originated.

SPECIAL CASES

Remember

1. Auto-gratuity is not automatically applied. For large

groups whereauto-gratuity is applied, please ask your

guests to pay directly through you as the Presto cannot

see this servicecharge.

2. Large parties with combined tables: Make sure all

Prestos on the table areassigned tothe same table.

Guests may use any Prestoto place an order, play games

and view the menu. Only one Presto may be used for

payment.

3. Gift Cards or Certificates must be processed through

the POS terminal - the Presto does not accept this type of

payment.

Importantstu¦

Never forget about these things

Wearehere to help!

If you are having issues with your Presto, report it to your Manager or shift supervisor

immediately, he/she will report technical issues to E la Carte’s Technical Support Team.

Please be as detailed as possible when reporting an issue.

TechnicalSupport

530-3-PRESTO

(530) 377-3786

support@elacarte.com

Date

Time

Table number

Server number

Description of issue

Troubleshooting steps already taken

Have this information at hand

Presto POS

Pri nter

Table des matières

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