Eaton EPDU Manuel utilisateur

Eaton®Advanced Enclosure Power Distribution Unit (ePDU®)

Troubleshooting Guide

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reproduced in any way without the express written approval of Eaton Corporation.

Class A EMC Statements

FCC Information

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to

part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates, uses

and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,

may cause harmful interference to radio communications. Operation of this equipment in a residential area is

likely to cause harmful interference in which case the user will be required to correct the interference at his own

expense.

ICES-003

This Class A Interference Causing Equipment meets all requirements of the Canadian Interference Causing

Equipment Regulations ICES-003.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du

Canada.

Eaton is not responsible for damage to this product resulting from accident, disaster, misuse, abuse, non-Eaton

modification of the product, or other events outside the reasonable control of Eaton or not arising under normal

operating conditions.

CUS

1F61

I.T.E.

Special Symbols

The following are examples of symbols used on the ePDU to alert you to important information:

RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk

of electric shock symbol.

CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's

manual for additional information, such as important operating and

maintenance instructions.

This symbol indicates that you should not discard waste electrical or

electronic equipment (WEEE) in the trash. For proper disposal, contact your

local recycling/reuse or hazardous waste center.

Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU i

Table of Contents

1 INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Identifying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Checking the Power Outlet LEDs on the ePDU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Checking for Software Notification Alerts on the Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Checking for E-mail Notifications with History Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Clearing Alarm Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Clearing the Web Interface Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Clearing the LCD Panel Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Suppressing ePDU Alarm Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Contacting Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Power Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chassis and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LCD Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

COM Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

ePDU Web Interface Alarms and Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3 SAFETY WARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4 WARRANTY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU 1

Chapter 1 Introduction

The Eaton®Advanced Enclosure Power Distribution Unit (ePDU®)is an intelligent ePDU that is designed to

distribute power within a standard 19-inch rack. A wide range of models let you connect and manage C13

and C19 outlets from a single power connection.

This document describes troubleshooting problems you might encounter with ePDU hardware and firmware

setup and operation. Information is provided to assist you in identifying problems, suggesting actions you might

take to resolve the problem, and clearing expired alarm notifications.

Identifying Problems

The system provides a rich troubleshooting toolset to help isolate and analyze problems that affect or prevent

proper ePDU operation. Some significant problem isolation tools for ePDU troubleshooting are:

lHardware power outlet LEDs on the ePDU that indicate current operating status

lePDU operation notifications through the ePDU LCD panel or the ePDU management software application

Web interface

lE-mail notification of an event history log

Checking the Power Outlet LEDs on the ePDU

Power outlets are arranged in groups called factory groups and are color-coded on each ePDU model. LEDs for

each factory group are located on the top surface of the ePDU (see Figure 1).

The display mode of a status LED indicates the current ePDU operating status:

lLED is illuminated (On) when an outlet is powered

lLED is Off if an outlet is unpowered

lLED flashes On and Off when an outlet or factory group alarm is triggered

Power Outlet LEDs Power Outlet LEDs

Power Outlet LEDs

Blue Outlet ID

(Group C)

Power

Outlets

Yellow Outlet ID

(Group B)

Red Outlet ID

(Group A)

Power

Outlets

Power

Outlets

Figure 1. Power Outlet s LEDs (eMA007 Model Shown)

Checking for Software Notification Alerts on the Interfaces

The ePDU is designed for durable, automatic operation. If a potential operating problem occurs, the ePDU

issues a software notification to alert you. Notifications are provided on the ePDU LCD panel interface and the

ePDU Network Management Card Web interface.

NOTE The ePDU serial interface is useful, but it does not provide software notification

alerts. The serial interface is primarily used for initial startup and configuration.

However, you can use this interface to retrieve and reset current meters,

measurements, or threshold values to correct problems caused by existing

configuration settings.

Introduction

Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU 2

Alarm and event software notification alerts are provided in this document.

lAlarm messages indicate a fault condition is active or imminent. Alarms display on both interfaces and are

recorded in the event log. Alarms require a response.

lEvent messages are conditions recorded in the event log as status information, such as Power On. Events

display on both interfaces and are recorded in the event log. Events do not require a response.

Alarms and events are recorded in the event log as records of when alerts occurred and, if applicable, when

they were cleared.

NOTE Error messages are included in this document, but they are not software notification

alerts. They display due to incorrect entries or failed processes. The error message

prompts you to provide correct information or retry an operation.

LCD Panel

The ePDU has a three-button, graphical LCD panel. The LCD panel is located on the top surface of the ePDU

(see Figure 2). You can use this interface to retrieve current ePDU alarm data or to change ePDU operation

settings to resolve certain ePDU problems.

Alarms can also display automatically. For example, the display can show active alarms as they occur, or

particular displays may update due to a change in operating state.

Figure 2. ePDU LCD Panel and Control Buttons

Web Interface

The ePDU Network Management Card Web interface allows you to remotely connect to ePDUs using a PC

with an Ethernet connection to an internet browser. If the ePDU is experiencing active system alarms, the Web

interface prominently displays alarm information (see Figure 3):

lIn the Menu Bar, the text for active alarms is red.

lIn the Refresh Bar at the bottom of the window, an alarm notification message displays.

lOpening the Active Alarms page from the Menu Bar provides a list of the current active alarms.

Introduction

Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU 3

Host WindowPageTitleTab Application Header Bar

Main

Application

Page

Bar

Menu Selection Display ePDU and Network Management

Card Identication Data

Refresh Bar Alarm Notication

Active

Alarm

Figure 3. ePDU Web Interface Opening Window

NOTE The data that displays on the Web interface depends on the type of ePDU model

you are using.

The Menu Bar provides three groups of selections. All of these selections have options that can help you

troubleshoot problems.

lPower Management

- Use the Power Management page to see current operating measurements for the ePDU that is reporting

data.

- Use the ePDU Outlets page to obtain information on individual outlets or factory groups. You can also use

this page to set individual outlets or factory groups to On, Off, or Reboot.

- Use the Active Alarms page to retrieve current alarms and see a list of alarms by date, time, and

description.

lLogs and Notifications

- Use the Logs & Notifications menu selections to seea list of the most recent events or clear the log.

lSettings

- Use Settings menu selections to correct problems arising from configuration settings.

Checking for E-mail Notifications with History Reports

Use the Web interface to set e-mail notifications (E-mail Notification page) and trap receivers (Trap Notification

page). E-mail notifications include comprehensive or filtered event history reports attached to daily e-mail

messages. The detailed data logs you receive can be useful for historical statistical analysis and diagnostics.

Introduction

Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU 4

Resolving Problems

After the issue is identified and isolated, try to determine the root cause and then resolve the problem. For

example, the issue may be a physical or mechanical problem, a problem with connectivity, or a problem with

the existing settings for value ranges and thresholds.

First, check the troubleshooting reference tables in the Troubleshooting chapter in this document. There are

eight tables associated with different categories of problems. Find the table that is associated with the type of

problem you are investigating, including the following:

lPower Outlets

lChassis and Installation

lCircuit Breakers

lLCD Alarms

lCOM Ports

lePDU Web Interface Alarm and Events

lError Messages

lAccessories

Each table has three columns defining problems or specifying interface messages, providing possible root

causes, and suggesting actions that may help you solve problems.

If you cannot find a resolution to a problem in the tables, contact customer service or a local representative for

guidance or product part replacement.

Clearing Alarm Notifications

The are several ways to clear alarm notifications. For example, you can clear accumulated events from the Event

Log display on ePDU interfaces or suppress blinking alarm indicators on the ePDU.

Clear the Web Interface Event Log

To clear the Event Log, go to the ePDU Web interface menu bar and select “Logs” under “Logs &

Notifications.” The “Logs” page displays the current Event Log. Click Clear.

Clear the LCD Panel Event Log

To clear the Event Log, use the control buttons on the ePDU LCD panel to access the menu item, “CLEAR

EVENT LOG.” Select Yes.

Suppress ePDU Alarm Indicators

To suppress ePDU alarm indicators, such as blinking LEDs or blinking LCD alarm displays, touch any control

button on the panel.

NOTE Not all alarms or events need to be cleared. Some alarms automatically clear when

the condition resolves. For example, if a load over current alarm is generated, the

alarm is cleared when the current drops 0.25A below the level (alarm hysteresis).

Introduction

Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU 5

Contacting Service and Support

If you have any questions or problems with the Eaton Advanced Enclosure Power Distribution Unit (ePDU), call

your Local Distributor or the Help Desk at one of the following telephone numbers and ask for an ePDU technical

representative:

United States: 1-800-356-5737

Canada: 1-800-461-9166 ext 260 

All other countries: Call your local service representative

Please have the following information ready when you call for service:

lModel number

lSerial number

lDate of failure or problem

lSymptoms of failure or problem

lCustomer return address and contact information

Tabl e 1 provides the Eaton catalog part number for ordering optional and spare parts for the ePDU. Contact your

local service representative for more information.

Table 1. Optional and Spare Parts

Eaton Catalog Number Optional or Spare Part Description

KBLT01 Optional Eaton Cable Tray

EMP001 Optional Eaton Environmental Monitoring Probe

SPK001 Spare Part Eaton ePDU Global Spare Part Kit

SPK002 Spare Part Eaton 10-ft input cord C19-C20

SPK003 Spare Part Eaton ePDU 10-ft input cord C19-IEC 60309

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