IX. Trouble Shooting
Frequent ask questions and trouble shooting
Situation Possible cause Solution
Power is off Turn the car key to ACC position or
ignition.
Key pad not responding;
no back light
illumination Loose connection or bad cable Please contact local HONDA
maintenance.
Incorrect PIN code Pair the handset again and make sure
the PIN code is correct.
Pairing failure on
handset display Others Pair the handset again.
Bluetooth device does not enter the
pairing mode. Follow the pairing procedure in the
owner’s manual and pair again.
Pairing time out Follow the pairing procedure in the
owner’s manual and pair again.
Handset can not find the
Bluetooth Hands-free
device
Others Reboot the handset and search for
device again.
No pairing made or unsuccessful pairing. Follow the pairing procedure in the
owner’s manual and pair again.
Bluetooth device disabled. Follow the owner’s manual and
activate Bluetooth.
Some handsets need to transfer phone
calls to Hands-free manually. Please make sure all connections are
correct.
Phone calls do not
transfer to Hands-Free
after dialing
Others Please try again later.
Hands-free is in MANUAL Follow the owner’s manual and
switch to AUTO.
Hands-free not pair with handset Follow the pairing procedure in the
owner’s manual and pair again.
Hands-free not link with handset Follow the pairing procedure in the
owner’s manual and link again.
Hands-free do not
answer calls
automatically
Others Please try again later.
No rings tone when
incoming call Handset is in vibrate (disturb) mode Follow the owner’s manual to
change ring mode.
Voice dial do not work Handset do not support Please follow the owner’s manual to
verify the support
Cannot refuse incoming
calls Handset do not support Please follow the owner’s manual to
verify the support
Redial do not work Handset do not support Please follow the owner’s manual to
verify the support
Call transfer do not work Handset do not support Please follow the owner’s manual to
verify the support
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