DirecTV Wireless Cinema Connection Kit Manuel utilisateur

DIRECTV Wireless

Cinema Connection Kit

als are proprietary and condential. Technology information released after Janu-

ary 2011 may not be included in the material.

DIRECTV Field Operations Training

©DIRECTV 2011

DIRECTV W-DCCK

Version 1.3.0

Notes DIRECTV Wireless Cinema Connection Kit

Contents

Course Introduction............................................................................................................................................................... 4

Course Objectives................................................................................................................................................................... 4

Agenda........................................................................................................................................................................................ 4

Review......................................................................................................................................................................................... 4

What is a Wireless Cinema Connection Kit ..............................................................................................5

Overview.................................................................................................................................................................................... 5

A Closer Look - Product Spec Sheet ................................................................................................................................. 6

Equipment Details - What’s in the Box ............................................................................................................................ 7

Installing a Wireless Cinema Connection Kit ........................................................................................10

Prerequisites ..........................................................................................................................................................................10

Before You Install...................................................................................................................................................................10

Connecting the Cinema Connection Kit.......................................................................................................................10

Determining Receiver Connection Type.......................................................................................................................12

Direct Ethernet Connection ..............................................................................................................................................13

Whole-Home DVR Service without DECA ....................................................................................................................14

DIRECTV Whole-Home DVR Service Compatible with a Receiver DECA...........................................................16

Completing the Setup ............................................................................................................................18

Manual Wireless Setup ...........................................................................................................................19

Hidden Wireless Network Name......................................................................................................................................21

Wireless Security ...................................................................................................................................................................21

Complete Setup.....................................................................................................................................................................22

Troubleshooting .....................................................................................................................................23

LEDs............................................................................................................................................................................................23

Common Conguration Issues.........................................................................................................................................27

Installation Examples .............................................................................................................................28

Review .....................................................................................................................................................30

Appendix .................................................................................................................................................31

Wall Mount Instructions .....................................................................................................................................................31

Notes DIRECTV Wireless Cinema Connection Kit

DIRECTV Field Operations Training

©DIRECTV 2011

DIRECTV CCK

Version1.3.0 4

Course Introduction

With so many dierent components to a DIRECTV installation, any

way we can make things easier is always good. Now that some of

our installations require internet connectivity, an added layer of

complexity presents itself.

So let’s take a minute and welcome the DIRECTV Wireless Cinema

Connection Kit, or W-DCCK. This piece of hardware will help to

simplify an installation by allowing the use of a customer’s existing

wireless network, thus removing the need to hard-wire the cus-

tomer’s network connection throughout their home.

This training will cover what the W-DCCK is, and how it will simplify

the connections in a customer’s home. You may see the DIRECTV

Wireless Cinema Connection Kit referred to as the CCK-W in other

materials; please note that this is the same piece of hardware, but

will be referred to as a W-DCCK in this training.

Course Objectives

Upon completion of this course, you will be able to:

• Explain what a W-DCCK is

• Explain what a W-DCCK is used for

• Install a W-DCCK

• Troubleshoot W-DCCK issues

Agenda

This module covers the following topics:

• What is a W-DCCK

• W-DCCK Installations

• W-DCCK Troubleshooting

Review

What questions do you have before we begin?

DIRECTV Field Operations Training

©DIRECTV 2011

DIRECTV W-DCCK

Version 1.3.0

Notes DIRECTV Wireless Cinema Connection Kit

What is a Wireless Cinema Connection Kit

Overview

The Wireless DIRECTV CINEMA™ Connection Kit, or W-DCCK, pro-

vides DIRECTV customers with easy access to the DIRECTV CIN-

EMAplus™ service and other DIRECTV broadband services.

This equipment will connect the customer’s wireless router and

the DIRECTV Receiver or DIRECTV Whole-Home DVR service com-

patible network without any major wiring ran through the home.

Prior to the Wireless Cinema Connection Kit, a broadband or

receiver DECA would have to be installed at the customer’s router

and receiver (except on an H/HR24) to bring internet connectivity

to the receiver. Some installations would also use powerline equip-

ment, which uses the customer’s electrical lines to transmit data.

By using this new hardware, we reduce the amount of wiring and

additional hardware required.

Let’s take a closer look at the W-DCCK.

Notes DIRECTV Wireless Cinema Connection Kit

DIRECTV Field Operations Training

©DIRECTV 2011

DIRECTV CCK

Version1.3.0 6

What is a Wireless Cinema Connection Kit

A Closer Look - Product Spec Sheet

Size and Weight System

Requirements Wireless Router

Compatibility

LED Indicators

Ports and Interfaces

External Power

Environmental

Requirements

Part Number

Packaging

Without Base:

Height: 6.38 Inches (162 mm)

Width: 7.72 Inches (196 mm)

Depth: 1.46 Inches (37 mm)

Weight: 12.76 Ounces

AP/STA (Future Functionality)

Ethernet

Towards LNB (Coax)

SAT Rcvr (Coax w/ Cap)

Reset Button

WPS Button

External 18-Watt Power Supply

Input: 120V @ .8A, 60Hz

Output: 12V @ 1.5A

Dimensions: 4.25 x 2.05 x

1.34 Inches

Operating Temperature: 32º -

122º Fahrenheit

Storage Temperature: -49º -

158º Fahrenheit

Relative Humidity: 5-85% non-

condensing

DECAW1MR0-01

HD DVR 2.4 GHz

802.11a/b/g/n

WPS Capable (Optional)

Power

WLAN

Activity

Coax Network

AP/STA

Depth: 2.6 Inches

Width: 7.99 Inches

Height: 11.89 Inches

Weight: 3.3 Pounds

What’s in the

Box

Power Adapter

Ethernet Cable

Coaxial Cable

Base/Wall Mount Kit

Manual

With Base:

Height: 6.77 Inches (172 mm)

Width: 7.72 Inches (196 mm)

Depth: 3.3 Inches (37 mm)

Weight: 13.74 Ounces

So what do some of these specs mean to you?

On the next few pages, we will take a closer look at what these

things mean, and how they apply to you.

DIRECTV Field Operations Training

©DIRECTV 2011

DIRECTV W-DCCK

Version 1.3.0

Notes DIRECTV Wireless Cinema Connection Kit

What is a Wireless Cinema Connection Kit

Equipment Details - What’s in the Box

DECA Wireless

WPS Button - Wireless Protected Setup

• If a customer’s router does not have WPS, this function will al-

low you to setup WPS via the Cinema Connection Kit.

• Setting up WPS will be covered later in the module.

Reset Button

• Resets the Cinema Connection Kit.

AP/STA

• No current functionality.

Ethernet Jack

• For connection to the customer’s receiver.

Towards LNB

• To be connected to the coax cable from the LNB.

SAT Rcvr

• To be connected to the receiver through a coax cable.

Power

• Power supply connection.

Notes DIRECTV Wireless Cinema Connection Kit

DIRECTV Field Operations Training

©DIRECTV 2011

DIRECTV CCK

Version1.3.0 8

What is a Wireless Cinema Connection Kit

Equipment Details - What’s in the Box

Cabling

The Cinema Connection Kit comes with a mini coaxial cable and

Ethernet (CAT5) cable for connection to the receiver.

Power Supply

The W-DCCK uses an external power supply (MT18-E120150-A1).

DIRECTV Field Operations Training

©DIRECTV 2011

DIRECTV W-DCCK

Version 1.3.0

Notes DIRECTV Wireless Cinema Connection Kit

What is a Wireless Cinema Connection Kit

Equipment Details - What’s in the Box

Tabletop/Wall Mount

Tabletop Mount Installation

To attach the DECA wireless to the base, insert the base plate into

knob holes A and B.

Wall Mount

While the base allows for the DECA wireless to be mounted to a

wall, DIRECTV technicians are not allowed to install this product to

a wall under any exceptions.

If a customer inquires about this, you must inform the customer

that they would have to handle this themselves.

At the end of this module, the instructions for the customer to

install a wall mount are included.

Notes DIRECTV Wireless Cinema Connection Kit

DIRECTV Field Operations Training

©DIRECTV 2011

DIRECTV CCK

Version1.3.0 10

Installing a Wireless Cinema Connection Kit

Prerequisites

In order to install a W-DCCK, the customer must have the following

hardware:

• A 2.4 or 5 GHz Wireless Router

• DIRECTV HD or HD DVR

Before You Install...

Prior to the actual setup, there are several questions to ask the

customer to assist with your installation...

1. Where is the wireless router?

2. Is the customer’s router WPS capable?

3. Router SSID & security?

4. Is there any security on it, and if so, what is the Key?

Based on the information that you learn, it will help determine

where you install the W-DCCK device. If the customer has a large

home, you may want to install it closer at a receiver which is closer

to the router.

Remember: the customer may not know all of this information,

so it’s important to remain patient and help the customer locate

some of this information.

Connecting the Cinema Connection Kit

1. Verify that the DIRECTV Receiver and the

TV are powered on.

2. Verify a valid Internet connection via the

wireless router and computer.

3. Connect the power adapter to the Power

port of the W-DCCK device

4. Plug the other end of the power adapter

into a surge protector or an electrical outlet (recommended).

5. Determine if the Wi-Fi router

features Wireless Protected Setup

(WPS). This is indicated with these

icons, or with the letters WPS:

If the customer’s router does not

have WPS, that is OK; the W-DCCK device has this feature available.

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