DH PDN LITE Manuel utilisateur
PDN LITE Field Manual
1877.524.0430
FIELD MANUAL
PDN LITE Field Manual
www.portablessupport.com 2
Table of Contents PAGE
Welcome......................................3
What’s Inside..................................3
What’s Included ...............................3
Getting to Know Your PDN LITE ...............4–5
General Use...................................6
Quick Start Guide .............................7
Transport ....................................7
Cleaning..................................... 7
Monthly Maintenance Checks...................8
Trouble Shooting ..............................9
Detailed Troubleshooting Guide .............9–10
Warranty & Service ............................11
Important Safety Instructions & Warnings ....... 12
12-Month Maintenance Log ................. 13–17
Read entire Field Manual before using your PDN LITE.
3877.524.0430
Your PDN LITE will assist in facilitating your on-the-go communications. Our
closed case rugged solution will become your portable network-in-a-box
and WiFi hotspot. It is easy to use; just connect your PDN LITE to an AC or
DC power source, push the Power Button to activate gateway and within
minutes you will have a secure wireless connection. We are committed to
supporting your PDN LITE communication needs.
Sincerely,
DH Wireless Solutions
Welcome
WHAT’S INSIDE
Quick Start /
Troubleshooting Guide
Antenna
110-120V AC Input
12V DC Input
Data Ports (Ethernet)
Anti-skid Rubber Feet
12.5”
15.8”
7.1 ”
Cable Pouch
Cellular Gateway/
Router
Power Button
WHAT’S INCLUDED
✓
Wireless gateway with
wide-ranging WIFI and GPS
✓
Critical communications antenna
✓
AC/ DC flexible power cords
✓
Portable, rugged, and
outdoor-ready case
✓
WAN & LAN Ethernet ports
✓
Comprehensive service plan
PDN LITE Field Manual
5877.524.0430
1 Quick Start Guide /Troubleshooting: Get connected and start working
immediately with this accessible reference guide.
2 Antenna: Low profile, enables critical communications.
3 AC Port: 110-120V AC input, 50-60Hz.
3a AC Power Cord: Enables use of the PDN LITE.
4 Auxiliary Port: 12V DC input.
4a DC Power Cable w/ 12v Auto Connector: Power port adapter that
enables use of the PDN LITE.
4b DC Power Cable w/ 2.5mm Barrel Connector: Power port adapter that
enables use of the PDN LITE.
5 Data Ports: Two RJ45 ports — WAN (IN) /LAN (OUT), programmable.
5a Data Cables:
Two Ethernet cables to connect other devices to the PDN LITE.
6 Power Button: Enables or disables gateway with case closed.
7 Cellular Gateway: Wireless connectivity, see your gateway
specifications for more details.
8 Cable Pouch: Stores cables.
9 Field Manual: Detailed PDN LITE use instructions, stored
under Cable Pouch.
PART
PDN LITE Field Manual
www.portablessupport.com 6
GENERAL USE
Power button
enables and disables
the gateway.
Power Button
To power unit, plug
AC power cord into
AC Port and live
receptacle.
AC POWER PORT
(110-120V AC 50-60Hz)
WAN (IN)
LAN (OUT)
RJ45 PORTS:
DC POWER PORT
(12V DC)
Power
Auxiliary
If AC power source is
unavailable, use the
DC Power Port to
power the device. DC
Power Port is operable
with any 9-18VDC
external power source
that can be used with
the provided SAE
terminated cables.
Data
Use WAN (IN) RJ45 Port to
connect alternate Internet source
(i.e. modem, gateway, or satellite)
to the PDN. Use the LAN (OUT)
RJ45 Port to provide a wired
Internet connection to switches,
routers, network extenders
and other devices as well as a
wired connection to the PDN’s
embedded cellular gateway GUI
for configuration changes and
gateway status. Both WAN and
LAN ports are programmable to
be LAN or WAN.
Note: Your PDN LITE comes
preconfigured and assembled. The
unit is ready to use out of the box.
Please contact DHWS if you require
additional details regarding internal
components.
PDN LITE Field Manual
7877.524.0430
Quick Start Guide
1. Plug in PDN LITE with AC or DC power source.
2. Activate gateway by pressing Power Button near handle; button will illuminate
indicating the unit is active. Within minutes the gateway will connect to the
cellular network and provide available connectivity for passing data.
3. Locate available PDN LITE WIFI network on your device.
4. Log your device into available PDN LITE network with your credentials.
Transport
Your PDN LITE is TSA friendly and suitable for carry-on.
WARNING To reduce risk of injury or electric shock unplug
unit before cleaning.
While the PDN LITE is rugged it may require an occasional cleaning.
Using a soft, lint-free cloth, please observe the following
recommendations:
- Use only mild, non-abrasive cleaners, sparingly.
- Gently wipe all surfaces and avoid excessive moisture.
- Allow all surfaces to dry prior to storage.
PDN LITE Field Manual
www.portablessupport.com 8
MONTHLY MAINTENANCE CHECKS
We recommend monthly maintenance checks of the unit for optimal
functionality. (See pages 13–17 for a convenient Maintenance Log). The steps
below should be followed every month to ensure unit is ready when needed:
1. Determine that you are within good cellular range.
2. Plug in PDN LITE with AC or DC power source.
3. Push the Power Button (see 6 on page 4), an LED light will indicate that the
gateway is powered on.
4. Open case ensuring cellular gateway adequately boots by checking status lights
(see 7 on page 4)—if present on gateway model.
5. After the gateway has connected to the cellular network, log your device(s) into
the available PDN WIFI Network utilizing your unique credentials.
6. Once logged in, access the Internet, making sure you can view multiple pages
and not simply information that has been cached.
7. Once you have established eective Internet access, log o the network and push
the unit’s Power Button. The LED light will turn o indicating that gateway services
have been turned o.
8. Return to storage.
Note: All passthrough ports, caps, seals and gaskets should be inspected periodically to ensure a
tight fit. Contact DHWS for information regarding PDN LITE remote updates or other maintenance
needs. If you are experiencing ongoing issues with your PDN LITE or would like to order parts,
contact DHWS at 877.524.0430, option 3. For online support ticketing or incident reporting, visit
www.portablessupport.com.
PDN LITE Field Manual
9877.524.0430
Turn to page 13 to record data in your Maintenance Log.
Detailed Troubleshooting Guide
Problem/
Symptom
Possible
Cause Verification Possible
Corrections
Device is not connecting to gateway
Line of
Service is
not active
Confirm with chosen
cellular provider that line
of service is active on an
eligible rate plan.
Activate line of service on
an eligible rate plan.
Hidden
network
SSID
Contact Administrator
of device to verify
configuration.
If configured in this manner,
Admin will need to provide
SSID and login info.
WIFI slow
or not
connected
WIFI is disconnected for
security reasons. Wireless is
slow due to low bandwidth
or transmission of large
data files.
Connect device to LAN
port with Ethernet cable
provided in accessory bag.
Gateway is
not getting
power
Observe status lights
on gateway. If power light
is not on, gateway is not
getting power.
If power light is not
on, see power system
trouble shooting section.
CONNECTIVITY
TROUBLESHOOTING
1. If unit fails to power up, check the power supply to ensure that AC or DC
power source is working.
2. If WIFI does not appear on your device, ensure cellular gateway is active by
checking status lights.
PDN LITE Field Manual
www.portablessupport.com 10
CONNECTIVITY
Problem/
Symptom
Possible
Cause Verification Possible
Corrections
Poor signal or
slow connection
Low
antenna
signal
strength
Open case and check
signal strength LED through
gateway inspection window.
See gateway service
manual for LED signal
strength definitions.
If possible, move the
PDN to a location with
better signal. If hardline/ISP
Internet is available connect
the Ethernet cable from said
hardline/ISP to WAN port.
Gateway is not getting power
Gateway
power
is not
connected
Check status light in gateway
viewing window. The power
status light should be on
when power is above 9 volts.
If status lights are o, gateway
is not getting power.
Remove service cover to
ensure gateway power
cable is connected firmly
into back of gateway.
Fuse is
blown
Remove service cover. Open
black rubber cover on fuse
holder connected to battery
charger. Remove fuse and
verify center strip is intact.
Replace the fuse with
a mini blade fuse of
same amperage
rating printed
on top of fuse.
Gateway has no power
The DC
source
voltage may
be too low
Use a voltmeter to check
source voltage. Ensure
voltage source has a
minimum of 9 volts DC
and 1.5 AMPs.
Change the external DC
source or switch to a power
source with adequate
charge and voltage.
AC source is
not working
Inspect both ends of AC
power cable ensuring they
are both seated fully in
receptacles.
AC cable must be pressed
firmly and completely into a
live receptacle.
POWER SYSTEM
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