Dell Alienware 17 R5 Manuel utilisateur

Alienware 17 R5

Service Manual

Computer Model: Alienware 17 R5

Regulatory Model: P31E

Regulatory Type: P31E002

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make

better use of your product.

CAUTION: A CAUTION indicates either potential damage to

hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be

trademarks of their respective owners.

2018 - 03

Rev. A00

Contents

Before working inside your computer........................ 10

Before you begin ........................................................................... 10

Safety instructions...........................................................................10

Recommended tools........................................................................ 11

Screw list........................................................................................ 12

After working inside your computer...........................14

Removing the base cover.............................................15

Procedure.......................................................................................15

Replacing the base cover.............................................18

Procedure.......................................................................................18

Removing the hard drive............................................. 21

Prerequisites................................................................................... 21

Procedure.......................................................................................21

Replacing the hard drive............................................. 24

Procedure......................................................................................24

Post-requisites................................................................................26

Removing the wireless card........................................ 27

Prerequisites...................................................................................27

Procedure...................................................................................... 27

Replacing the wireless card.........................................29

Procedure......................................................................................29

Post-requisites................................................................................30

Removing the solid-state drive....................................31

Prerequisites................................................................................... 31

Procedure.......................................................................................31

Replacing the solid-state drive................................... 33

Procedure...................................................................................... 33

Post-requisites................................................................................34

Removing the memory modules..................................35

Prerequisites...................................................................................35

Procedure...................................................................................... 35

Replacing the memory modules..................................37

Procedure...................................................................................... 37

Post-requisites................................................................................38

Removing the rear-I/O cover.....................................39

Prerequisites...................................................................................39

Procedure...................................................................................... 39

Replacing the rear-I/O cover......................................41

Procedure.......................................................................................41

Post-requisites................................................................................42

Removing the computer base......................................43

Prerequisites...................................................................................43

Procedure...................................................................................... 43

Replacing the computer base......................................47

Procedure...................................................................................... 47

Post-requisites................................................................................49

Removing the coin-cell battery...................................50

Prerequisites.................................................................................. 50

Procedure......................................................................................50

Replacing the coin-cell battery...................................52

Procedure......................................................................................52

Post-requisites................................................................................53

Removing the speakers............................................... 54

Prerequisites.................................................................................. 54

Procedure......................................................................................54

Replacing the speakers............................................... 56

Procedure......................................................................................56

Post-requisites................................................................................57

Removing the I/O board............................................ 58

Prerequisites.................................................................................. 58

Procedure......................................................................................58

Replacing the I/O board............................................. 61

Procedure.......................................................................................61

Post-requisites................................................................................62

Removing the subwoofer............................................ 63

Prerequisites...................................................................................63

Procedure...................................................................................... 63

Replacing the subwoofer............................................ 65

Procedure......................................................................................65

Post-requisites................................................................................66

Removing the system board........................................67

Prerequisites...................................................................................67

Procedure...................................................................................... 67

Replacing the system board........................................ 73

Procedure...................................................................................... 73

Post-requisites................................................................................ 77

Removing the heat-sink assembly.............................. 78

Prerequisites...................................................................................78

Procedure...................................................................................... 78

Replacing the heat-sink assembly...............................81

Procedure.......................................................................................81

Post-requisites................................................................................83

Removing the power-adapter port.............................84

Prerequisites...................................................................................84

Procedure......................................................................................84

Replacing the power-adapter port.............................86

Procedure......................................................................................86

Post-requisites................................................................................87

Removing the power-button board............................88

Prerequisites...................................................................................88

Procedure...................................................................................... 88

Replacing the power-button board............................ 90

Procedure......................................................................................90

Post-requisites................................................................................ 91

Removing the display assembly..................................92

Prerequisites.................................................................................. 92

Procedure...................................................................................... 93

Replacing the display assembly..................................96

Procedure......................................................................................96

Post-requisites................................................................................98

Removing the battery..................................................99

Prerequisites.................................................................................. 99

Procedure......................................................................................99

Replacing the battery................................................ 101

Procedure.....................................................................................101

Post-requisites..............................................................................102

Removing the touchpad.............................................103

Prerequisites.................................................................................103

Procedure.................................................................................... 103

Replacing the touchpad............................................ 106

Procedure....................................................................................106

Post-requisites.............................................................................. 107

Removing the keyboard............................................ 109

Prerequisites.................................................................................109

Procedure....................................................................................109

Replacing the keyboard.............................................113

Procedure..................................................................................... 113

Post-requisites...............................................................................115

Removing the macro keys..........................................117

Prerequisites..................................................................................117

Procedure..................................................................................... 118

Replacing the macro keys..........................................119

Procedure.....................................................................................119

Post-requisites..............................................................................120

Removing the palm rest............................................. 121

Prerequisites................................................................................. 121

Procedure.................................................................................... 122

Replacing the palm rest............................................. 123

Procedure.................................................................................... 123

Post-requisites.............................................................................. 123

Downloading drivers................................................. 125

Downloading the audio driver.......................................................125

Downloading the chipset driver.....................................................126

Downloading the graphics driver...................................................127

Downloading the network driver................................................... 128

Downloading the tobii driver........................................................ 129

Downloading the USB driver.........................................................130

Downloading the wireless driver.....................................................131

System setup.............................................................. 133

Boot Sequence............................................................................. 133

Navigation keys............................................................................ 133

BIOS overview..............................................................................134

Entering BIOS setup program........................................................134

Enabling or disabling the USB in BIOS setup program.............. 135

Identifying the hard drive in BIOS setup program..................... 135

Checking the system memory in BIOS setup program................135

System setup options.....................................................................136

Troubleshooting.........................................................144

Flashing the BIOS.........................................................................144

Flashing BIOS (USB key)...............................................................144

Reinstall Windows using a USB recovery drive............................... 145

Enhanced Pre-Boot System Assessment (ePSA) diagnostics............ 146

Running the ePSA diagnostics................................................. 146

Diagnostics...................................................................................147

Wi-Fi power cycle........................................................................ 148

Flea power release........................................................................149

Getting help and contacting Alienware................... 150

Self-help resources.......................................................................150

Contacting Alienware....................................................................151

Before working inside your

computer

NOTE: The images in this document may dier from your computer

depending on the conguration you ordered.

Before you begin

1 Save and close all open les and exit all open applications.

2 Shut down your computer. Click Start → Power → Shut down.

NOTE: If you are using a dierent operating system, see the

documentation of your operating system for shut-down instructions.

3 Disconnect your computer and all attached devices from their electrical

outlets.

4 Disconnect all attached network devices and peripherals, such as keyboard,

mouse, and monitor from your computer.

5 Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential

damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety

information that shipped with your computer. For more safety best

practices, see the Regulatory Compliance home page at www.dell.com/

regulatory_compliance.

WARNING: Disconnect all power sources before opening the computer

cover or panels. After you nish working inside the computer, replace all

covers, panels, and screws before connecting to the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work

surface is at and clean.

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