CTS Norstar Manuel utilisateur

UCLA Communications Technology Services

Norstar

User Guide

CTS Training Center

The Norstar telephone offers single- and multi-line

capability and is designed to work with the Norstar

Key Service Unit (KSU). The KSU resides in the

customer building as an interface between Norstar

telephone sets and the CTS telephone system.

This guide covers the Norstar features that are

available with the various KSU design releases and

telephone system features commonly used with

Norstar. Some of the features described in the

guide may not apply to your KSU design release or

line service but are offered by CTS.

The CTS Training Center offers a variety of classes,

user guides, and reference materials to assist UCLA

employees with the communications products

and services available from CTS. We can answer

any questions you may have about the use of CTS

products and services.

If you need disability auxiliary aids or services in using

training materials or during a training class, please

notify The CTS Training Center ten business days in

advance.

CTS

741 Charles E. Young Drive South

(CSB 1, 2nd floor, Mail Code: 951363)

Box 951363, Los Angeles, CA 90095-1363

Voice: 310-825-6285 Fax: 310-206-8460

Web: <http://map.ais.ucla.edu/go/

campusservices/technology>

CTS Training

Voice: 310-825-4545 Fax: 310-206-9442

Email: [email protected]

Web: <http://www.cts.ucla.edu/training>

CTS Customer Service

Voice: 310-825-3775

CTS Repair & Help Desk

Voice: 310-206-0008 or 114

Norstar Quick Reference Card

Web: <http://www.cts.ucla.edu/trainingliterature>

Basic operatioN

KeysandIndicators......................... 3

Telephone Administration . . . . . . . . . . . . . . . . . . . 4

TelephoneTones........................... 5

DialiNg iNstructioNs

AuthorizationCodes........................ 6

Dialing UCLA Campus and Non-Campus Numbers . 6

EmergencyServices......................... 7

OperatorAssistance ........................ 7

OutboundCallerID......................... 8

aNsweriNg aND placiNg calls

AnsweringCalls............................ 9

PlacingCalls............................... 9

IntercomCalls............................ 10

LinePools................................ 10

telephoNe Features

Feature Assignment . . . . . . . . . . . . . . . . . . . . . . . 11

AutomaticDial ........................... 11

CallForward ............................. 12

Call Forward Remote Access . . . . . . . . . . . . . . . . 13

CallPark................................. 14

Table of Contents

telephoNe Features (coNtiNueD)

CallPickupGroup......................... 14

CallWaiting.............................. 14

DoNotDisturb ........................... 15

IntercomTransfer......................... 15

LastNumberRedial........................ 15

MessageWaiting.......................... 16

Messaging............................... 16

Paging.................................. 17

PriorityCall .............................. 17

Privacy.................................. 17

PrivacyRelease ........................... 18

RingAgain............................... 18

Save Number Redial . . . . . . . . . . . . . . . . . . . . . . . 18

SpeedDial............................... 19

Three-WayCalling......................... 19

VoiceCall................................ 20

acceptaBle use statemeNts

CallHarassment........................... 21

Fraud................................... 21

Compliance with Policies, Laws, and Regulations. . 21

Introduction

0607

Display

Shows information about the Norstar features

you activate, intercom calls you place and receive,

and outbound dialed digits. The display does not

provide inbound caller identification for campus

or non-campus calls.

Feature Key

Used to activate a Norstar feature or to program a

Norstar feature onto a memory key.

Handsfree Key

Activates the built-in microphone on the T-Series

7208 and 7316 telephone sets, to conduct a two-

way speakerphone conversation while keeping

the handset in the cradle. When programmed, this

feature is assigned to key eight on the 7208 or key

sixteen on the 7316.

Handsfree/Mute Key

Activates the built-in microphone on the M-Series

7208, 7310 and 7324 telephone sets, to conduct

a two-way speakerphone conversation while

keeping the handset in the cradle. When pressed

again it mutes the telephone microphone. The

mute function can be toggled on and off by

repeatedly pressing the key.

Headset Key

Activates the headset connection for the T-Series

7208 and 7316 telephone sets.

Hold Key

Allows you to place calls on hold and return the

handset on the cradle.

Line Indicators

Indicators   appear in the LCD next to the

telephone line keys. A steady indicator means that

the line is active. A slow flashing indicator means

the line is ringing. A blinking (fast flashing)

indicator means that the line is on hold.

Memory Key

A spare line key used to program frequently

dialed numbers, intercoms, or features. The

number of available memory keys is dependent on

your telephone model and line quantity.

Mute Key

Mutes the T-Series 7208 or 7316 microphone on

the handset, headset, or on the telephone set

when using the Handsfree feature.

Prime Line

A line that is automatically selected when you

lift your telephone handset, activate a Norstar

feature, or use the Handsfree feature.

Rls (Release) Key

Disconnects a call or ends an activity.

Shift Key

A small triangular key located beside the fixed

memory keys on the M-Series 7310 telephone set.

It is used to select the upper position of the dual

position memory keys.

Soft Keys

Three keys located under the display of the M-

Series 7310 and 7324 telephone sets and the

T-Series 7316 telephone set. Used to activate or

cancel Norstar features.

Telephone Light

A red lamp located above the display of the T-

Series 7208 or 7316. It flashes when receiving an

incoming call or when a Norstar feature is being

used. The lamp is on when the telephone set is in

use.

Volume Control Rocker Bar

The volume control rocker bar is located below

the numeric keypad. It is used to adjust the

volume of your handset, speaker or ringer. To

increase the volume level, press the right side of

the bar. To decrease the volume level, press the

left side of the bar.

Keys and Indicators

Basic operatioN

CTS Training Center

Automatic Hold

Allows you to automatically place a call on hold

when pressing another line key, without pressing

HOLD .

Button Inquiry

Allows you to view line or feature assignment

for each key on your Norstar telephone set by

pressing FEATURE

*0 followed by the key

you wish to view. The information is shown

on your telephone display. To exit your inquiry

session, press the RLS key.

Call Duration Timer

By pressing FEATURE 7 7 , the duration

time of your current or last call is displayed for

approximately five seconds.

Class of Service (COS)

Determines the access privileges and dialing range

assigned to a telephone line and can help control abuse.

Contrast Adjustment

Allows you to set the contrast level of your

telephone display. To activate, press FEATURE

*7 and follow the display prompts, then press

the

softkey or HOLD to store your new setting.

Exclusive Hold

Prevents a held call from being retrieved from

another Norstar telephone set with the same

telephone number. To activate, press FEATURE ,

then HOLD . To return to the held call, press

the line key and lift the handset.

Feature Time Out

If you have taken more than 15-seconds to

press a button in response to a display when

programming or using Norstar features, you will

hear a descending double alert tone notifying you

that you have been timed out of that function. In

this case, you need to start your activity again.

Key Service Unit (KSU)

A hardware component of the Norstar system that

is linked to the CTS telephone system. Provides a

point of connection for the various types of devices,

telephones, and expansion modules used in Norstar.

Controls the service area of Norstar features.

Pause

Allows you to insert a 1.5-second delay in a dialing

sequence when programming a number using a

memory key or speed dial list. Press FEATURE

7 8 to insert a pause during programming.

Programmed Release

Used when programming a number onto a

memory key or speed dial list to end the call.

Press FEATURE

*8 9 to program release at

the end of a dialing sequence.

Ring Type

Offers four distinctive ring types to help

differentiate which office telephone set is ringing.

It changes the ring type for all lines appearing

on the telephone set and is not line specific. To

set a new ring type, press FEATURE

*6 and

follow the display prompts. Press the softkey

or HOLD to store your new settings.

Ring Volume

Activates the ringer to allow you to adjust the

ring level of your telephone set. Press FEATURE

*8 0 , then use the volume control rocker bar

to increase or decrease the ring volume. You can

also use the volume control rocker bar to adjust

the ring level while your telephone is ringing due

to an incoming call.

Run/Stop

Inserts a break point into a dialing sequence

of numbers or codes when programming the

Automatic Dial feature using a memory key. Once

programmed, the first press of the programmed

memory key dials the first sequence of numbers

or codes before the break point; the next press

of the memory key dials the second sequence

of numbers or codes. To insert Run/Stop, press

FEATURE

*9 .

Time

Displays the current time and date for

approximately five seconds while you are on a call.

To activate, press FEATURE 8 0 3 .

Telephone Administration

CTS Training Center

Call-Waiting Tone

Short tone heard while on a call. Indicates another

call is waiting.

Confirmation Tone

Two short beep tones that indicate a feature has

been activated or deactivated.

Distinctive Ringing

Different ring patterns indicating a specific type of

incoming call.

• UCLA Campus Call – Two rings (one long

ring, one short ring) in quick succession.

Indicates an incoming call from another

UCLA campus number, including Santa

Monica-UCLA Medical Center.

• Non-UCLA Campus Call – Two long rings

(one long ring, one long ring),

approximately five seconds apart. Indicates

an incoming call from a non-UCLA campus

number or Extended Campus Service (ECS) number.

Overflow Busy Tone

Fast busy tone (120 tones per minute) heard after

dialing a number. Indicates that the called number

is invalid or could not be processed.

Special Dial Tone

Broken dial tone followed by regular dial tone.

Indicates a feature has been accessed.

Standard Busy Tone

Regular intermittent tone (60 tones per minute)

heard after dialing a number. Indicates the called

number is busy.

Telephone Tones

CTS Training Center

A CTS Authorization Code allows UCLA telephone

users to place non-campus calls from any

campus telephone, regardless of the assigned

class of service. Calling charges are billed to the

authorization code account holder’s telephone number.

Place Authorization Code Call

1. Dial access code 765; listen for special dial tone

2. Dial your ten-digit authorization code

(shown on Authorization Code card);

listen for dial tone

3. Dial 8+ number (follow dialing instructions)

DialiNg iNstructioNs

CTS telephone service provides station-to-station

campus dialing for the UCLA community. A

campus telephone number is identified by the last

five digits of its seven-digit telephone number.

UCLA telephone service that extends to UCLA

facilities off campus is called Extended Campus

Service (ECS). It is part of the five-digit campus

dialing plan and offers most UCLA telephone features.

UCLA telephone numbers are located within

the 310 area code and encompass one of the

following prefixes:

206 267 312 319 794 825 983

To identify the full seven-digit UCLA telephone

number, match the last digit of the prefix to the

first digit of the five-digit number. CTS provides

campus-dialing service to Santa Monica-UCLA

Medical Center. Santa Monica – UCLA Medical

Center maintains some lines that cannot be dialed

directly from off-campus numbers using the entire

7-digits. These numbers can only be dialed from

another UCLA campus number or via Santa Monica-

UCLA Medical Center Hospital Communications using

their five-digit extension.

Access to non-UCLA campus numbers requires

dialing 8 first. The allowable calling area is based

on the telephone line’s class of service.

UCLA Campus Calls

Dial five-digit campus number

Local Direct Dial Calls (within 310 area code)

Dial 8+ seven-digit number

Toll and Long Distance Direct Dial Calls

Dial 8+1+ area code + seven-digit number

Calling Card and Collect Calls

1. Dial 8+ 0+ 0+ area code + seven-digit

number

2. Enter calling card number at tone or wait

for telephone operator to answer

Person-to-Person Calls

1. Dial 8+ 0+ area code + seven-digit number

2. Follow voice prompt instructions or wait for

telephone operator to answer

International Direct Dial Calls

Dial 8+ 0 1 1 + country code (+ city code if

necessary) + number

International Collect and Credit Card Calls

1. Dial 8+ 0+ 0+ 0 1 + country code (+ city

code if necessary) + number

2. Wait for telephone operator to answer,

Dialing UCLA Campus and Non-Campus Numbers

Authorization Codes

CTS Training Center

then provide the necessary billing information

International Person-to-Person Calls

1. Dial 8+ 0 1 + country code (+ city code if

necessary) + number

2. Wait for telephone operator to answer,

then provide necessary billing information

UCLA Campus Emergency - UCPD

1. Dial 911

2. Provide your name, location, and telephone

number to dispatcher

3. Do not hang up until instructed to do so

UCLA ECS Emergency – UCPD

1. Dial 9+ 911 if your prefix is 312

-or-

Dial 8+ 911 if your prefix is 794

2. Provide your name, location, and telephone

number to dispatcher

3. Do not hang up until instructed to do so

Santa Monica-UCLA Medical Center

Emergency

1. Dial 74

2. Provide details to attendant

UCLA Emergency Information Line

800-900-UCLA

UCLA Emergency Radio

AM 810

Emergency Services

UCLA Campus Information Operator

Dial #33

UCLA Medical Center Page Operator

Dial 56301

Local Area Operator (Verizon)

Dial 234

Long Distance Operator

Dial 230

Meet-Me Conference

1. Dial 53333 to obtain Meet-Me Conference

reservation and number

2. Follow representative’s instructions

Operator Assistance

CTS Training Center

Outbound Calling Party Number Identification,

also known as Outbound Caller ID, sends the digits

of a caller’s telephone number to the recipient.

The recipient is able to view the caller’s telephone

number when his or her telephone is equipped

with a display or display unit.

There are three types of UCLA Outbound

Caller ID service:

• Standard Block – displays UCLA’s main

telephone number (310-825-4321) to non-

campus recipients

• Line Unblock – displays the caller’s

individual telephone number to

non-campus recipients

• Complete Block – prevents any information

from being displayed

Business and residential telephone numbers

can automatically reject incoming calls that

have blocked the receipt of Outbound Caller

ID. If Standard Block or Line Unblock applies to

your telephone line, you don’t have to unblock

Outbound Caller ID. If Complete Block applies to

your telephone line, and you are calling a number

that rejects blocked incoming calls, you must

unblock Outbound Caller ID using the feature

code ✱82. Outbound Caller ID blocking does not

apply to toll-free numbers or to emergency 911 calls.

Block Caller ID

1. Press

*6 7 to block Outbound Caller ID

for duration of call; listen for special dial tone

2. Dial 8+ number (follow dialing

instructions)

Unblock Caller ID

1. Press

*8 2 to unblock Outbound Caller

ID for duration of call; listen for special dial tone

2. Dial 8 + number (follow dialing instructions)

Outbound Caller ID

CTS Training Center

aNsweriNg & placiNg calls

Using Handset

Lift handset; press ringing line key if necessary

Using Handsfree

1. Press HANDSFREE ; press ringing line key

if necessary

2. Lift handset to speak privately

Using Handsfree During Call

1. Press HANDSFREE

2. Replace handset on cradle and speak

3. Lift handset to speak privately

Using Headset

M-Series

Press HANDSFREE ; press ringing line key if necessary

T-Series

Press ; press ringing line key if necessary

Using Headset with Adapter

M-Series

1. Press headset adapter button

2. Press HANDSFREE ; press ringing line key

if necessary

T-Series

1. Press headset adapter button

2. Press ; press ringing line key

if necessary

Answering Calls

Placing Calls

Using Handset

1. Lift handset; press ringing line key

if necessary

2. Dial number (follow dialing instructions)

Using Handsfree

1. Press HANDSFREE

2. Dial number (follow dialing instructions)

3. Lift handset to speak privately

Using Headset

M-Series

1. Press HANDSFREE ; press line key if necessary

2. Dial number (follow dialing instructions)

T-Series

1. Press ; press line key if necessary

2. Dial number (follow dialing instructions)

Using Headset with Adapter

M-Series

1. Press headset adapter button

2. Press HANDSFREE ; press line key if necessary

3. Dial number (follow dialing instructions)

T-Series

1. Press headset adapter button

2. Press ; press line key if necessary

3. Dial number (follow dialing instructions)

CTS Training Center

Allows you to communicate with colleagues

that are provisioned with Norstar service from

the same KSU. When using your Intercom, your

campus number remains available to receive

incoming calls.

Place Intercom Call

1. Press INTERCOM

2. Dial three-digit Intercom number

Answer Intercom Call

Press INTERCOM

A group of lines programmed behind a single line

key that is used for outbound dialing or to receive

inbound calls. Line pools are typically shared by a

unit of employees and are identified as inbound

or outbound. An inbound line pool rings at all

designated telephone sets until answered.

Answer Call

Press LINE POOL

Place Call

1. Press LINE POOL

2. Dial access code 8

3. Dial campus number

-or-

Dial 8then dial non-campus number

Intercom Calls

Line Pools

CTS Training Center

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