Crow Shepherd Manuel utilisateur

SHEPHERDSmart Home Security

INSTALLATION MANUAL

https://www.thecrowgroup.com/

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Table of Contents

The SHEPHERD™ Architecture........................................................................................................................................ 3

Features and Capabilities ........................................................................................................................................... 3

Overview & Communication Capabilities..................................................................................................................... 5

Installing the SHEPHERD™ ............................................................................................................................................. 9

Web Installer Access................................................................................................................................................ 10

Quick Install Guide .................................................................................................................................................. 11

Voice Device................................................................................................................................................................14

User Types ,Code, Pendants,Tag ............................................................................................................................... 20

User Settings.......................................................................................................................................................... 20

User Options.......................................................................................................................................................... 20

User Type .............................................................................................................................................................. 21

Area Assignment .................................................................................................................................................... 21

Keypad Assignment................................................................................................................................................. 21

Permissions ........................................................................................................................................................... 22

Pendants ............................................................................................................................................................... 22

Access Tag ............................................................................................................................................................. 23

Areas ..................................................................................................................................................................... 24

Area Names ........................................................................................................................................................... 24

Settings ................................................................................................................................................................. 24

Timers and Delays .................................................................................................................................................. 24

Zone Assignment.................................................................................................................................................... 25

User Assignment .................................................................................................................................................... 25

Time Zone Assignment............................................................................................................................................ 26

Signals to Output.................................................................................................................................................... 26

Area account numbers............................................................................................................................................ 26

Beeps to Keypads ................................................................................................................................................... 26

Zones ..................................................................................................................................................................... 27

Zone Status............................................................................................................................................................ 27

Area Assignment .................................................................................................................................................... 28

Working Mode ....................................................................................................................................................... 28

Zones Options........................................................................................................................................................ 30

Camera Assignment ................................................................................................................................................ 30

Zone Key switch ..................................................................................................................................................... 31

Alarm to Output..................................................................................................................................................... 31

Delays and timers................................................................................................................................................... 32

Radio Zones ........................................................................................................................................................... 33

Zone Configuration –features & options examples:.................................................................................................. 33

Re-trigger .............................................................................................................................................................. 36

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Output Type ........................................................................................................................................................... 38

Time Zone Assignment ............................................................................................................................................ 38

Timing.................................................................................................................................................................... 40

Add Output ............................................................................................................................................................ 40

Alarm to Output ..................................................................................................................................................... 41

Chime Alarm Reset By ............................................................................................................................................. 42

Report Channels ..................................................................................................................................................... 43

Channel Type ......................................................................................................................................................... 43

Settings ................................................................................................................................................................. 44

Area account numbers............................................................................................................................................ 45

Reporting Options .................................................................................................................................................. 45

Keypads ......................................................................................................................................................................47

Radio Keypads ........................................................................................................................................................ 47

SH-KP Icon Keypad Overview................................................................................................................................... 47

Settings ................................................................................................................................................................. 48

Area Assignment .................................................................................................................................................... 49

Communication ...........................................................................................................................................................50

Remote Access....................................................................................................................................................... 50

Communication Options ......................................................................................................................................... 50

TCP/IP ................................................................................................................................................................... 51

GSM...................................................................................................................................................................... 52

Wi-Fi ..................................................................................................................................................................... 52

DECT ..................................................................................................................................................................... 53

RF .......................................................................................................................................................................... 54

Miscellaneous......................................................................................................................................................... 56

Chime Control......................................................................................................................................................... 56

User Options........................................................................................................................................................... 56

Miscellaneous .............................................................................................................................................................57

Panel Options ........................................................................................................................................................ 57

Voice device (DECT Device) ...................................................................................................................................... 60

Overview................................................................................................................................................................ 61

Control................................................................................................................................................................... 62

Log ........................................................................................................................................................................ 62

…More ................................................................................................................................................................... 62

Disconnect ............................................................................................................................................................. 63

CrowCloud™ Web Services ...........................................................................................................................................63

Mobile Applications ................................................................................................................................................ 68

Appendix 1: Installer Event log messages .......................................................................................................................69

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The SHEPHERD™ Architecture

Features and Capabilities

Up To 20 Users User Codes, and/or pendants, and/or Tags

Up to 64 2 Way Wireless Zones

Up to 64 Zones in Total, ISM (RF) , Extender ISM (RF)or/and DECT zones

Working modes options (normal, 24H, Chime, Zone is a key switch…)

Remotely zone configuration

Zone supervision

Zone is assigned to Cameras

…and more

Up to 32 Two Way Wireless Outputs Up to 32 in Total, ISM (RF) ,ISM Extender or/and DECT outputs

Up to 4 Partitions (areas) With Area Name customization

Alarm Detection devices

PIR, CRT, EDS3000AM, Magnet Contact, Glass break detector, Smoke

detector, MAG&Shock, AQ, and many more…see CROW web site for more

devices types

Visual verification Up to 16 indoor or outdoor PIRCAM or mix of both detectors in total

Audio verification SH-AVM is an indoor audio verification module, originating emergency

end to end user phone calls

Home Comfort devices

ACP Smart Plug , DB Doorbell devices, SH-AVM

Safety Devices

Smoke ,Flood, Air Quality , Temperature and Humidity detectors

Signaling Devices

Indoor and Outdoor sirens

Communication

GSM/GPRS/3G/LTE

Ethernet

WI-FI

SMS messages and SMS Control Commands

GSM calls for SH-AVM module full duplex calls

USB-C connector For Factory use Only

Up To 8 report channels

TCP/IP channel

Wi-Fi channel

GSM/GPRS /3G/LTE channel

Backup function between communication report channels

SMS

Full Duplex voice calls on panic event or originating calls (with DECT Voice

devices)

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Multi-protocol support to CMS

CROW - (CROW receiver server SW installation required on the CMS side)

SIA DC09 – SIA DCS

SIA-09 (ADM-CID)

SIA Null – event time control

programmable reporting options

Log Events +2000 events

Up To 8 Time Zones

Time zone for Area - Arm/Disarm

Time zone for an output

Time zone for user

Cloud and Mobile Services

Admin Management ,Web installer page, personal page, End User Mobile

App on Android and iOS

Remote Programming Via Web browser interface

Communication Protocol

Freewave2™ Two Way ISM

GFSK with 5 frequencies & LBT

DECT ULE

Frequency Bands (MHz)

868MHz or 916MHz

Operating Range

Up to 600 meters open space

Installer and User Codes 1 Installer code

20 Users

Arming Modes

Total, Stay, Latchkey, Duress, Bypass

ELECTRICAL

Power Input

230VAC 0.4A, 50Hz

Power Supply Type

Internal AC/DC Adaptor 6V/2A

Low Battery Threshold

3.6V (±0.1V) DC

Backup Battery Type Battery Pack 3.7V/2600mAh or 3.7V/4400mAh 3.7V/6000mAh

Time to Charge

Less than 24 hours

Battery Autonomy

1 single battery More than 12 Hours ( w/o DECT active)

Battery Charge Max current

Approx. 500mA

Current Consumption

Average: 120mA (with DECT active 230mA)

PHYSICAL PROPERTIES

Dimensions

233.8 x 165.8 x 31.6 mm

Weight

1.40Kg with battery

Operating Temperature Range

-10° C to 55 °C

Storage Temperature Range

-20 °C to 60 °C

•Security Grade2, Environmental Class II

•Power supply Type A

•ATS category DP3

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Overview & Communication Capabilities

Front View

Led Indications

SYSTEM STATUS

LED INDICATION

System is armed

RED

System is in Arm process

RED Blink

Burglary Alarm

RED Blink

Panic Alarm

Led state no change

System is disarmed and Ready to Arm

Green

System is disarmed and NOT Ready to Arm

LED Off

Main power and Back up Battery are OK

Green Blink

Battery missing OR Battery in charge mode

Green / RED Blink

AC fail – system working on back up battery Mode

RED Blink

System working with main communication method

(Ethernet) - - Green Blink

System working with backup communication method

(WIFI or GSM) - - Green / RED Blink

No communication method

LED Off

Remote configuration connection

Green

WPS mode

Green Blink

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Rear View:

MAC address

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ArchitecturePeripherals

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Communication Architecture

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Installing the SHEPHERD™

Note: Be sure that the control panel is mounted near a socket outlet that is easily accessible. The socket outlet for the power

supply of the control panel should have its own fuse circuit

Use Philips screwdriver to unscrew the 2 holding screws located at the bottom of the panel

The screws are handling by a hidden spring. They cannot be totally removed

Remove the front cover of the panel by tilt it outside

Place the unit on the wall

Use the water level indicator to position it straight on the wall

Mark the holding holes on the wall and drill the wall

Mount the unit on the wall with screws

Ethernet – Connect the Ethernet cable to a router or an internet outlet

GSM – Insert micro-SIM card into the SIM card slot

AC – Plug into a power outlet

Connect the backup battery

Insert back the front cover by tilting it inside

Close the 2 holding screws

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