c. The claim will have to be made within the warranty period
d. IRL will repair or replace any defective parts/ product and correct any
problems resulting from inferior workmanship free of charge.
e. Service to the product shall be carried out on a carry in basis wherein the
customer has to carry the product to the stores from where the product was
purchased at the purchaser’s risk, responsibility and cost.
f. While the Company will make every effort to carry out necessary repairs at
the earliest, the Company is under no obligation to do so within a stipulated
time period.
g. Claims, if any, to this warranty shall in no case exceed the purchase price of
the product.
h. In case of repairs or replacement of any part(s) of the product, this warranty
will thereafter continue and remain in force only for the remaining period of
the warranty. Replacement of parts would be purely at the discretion of the
Company alone. In case the replacement of the entire product is being made
(subject to the sole discretion of the Company), the same model will be
replaced and in the event such model has been discontinued, it shall be
replaced with the model of price equivalent at the time of purchase.
i. Replacement criteria from warranty terms do not stand if “No problem found”
type diagnosis is found and perceived intermittent errors that cannot be
reproduced are noticed.
j. The concerned authorized technician will advise whether to affect repairs at
the site or at the Croma customer care.
k. This warranty will be terminated automatically after the period of 12 months
from the date of purchase even if the product was not in use for any time
during the warranty period for any reason.
4. This warranty shall be rendered null and void if:
a. The product is physically damaged
b. The product is modified, maintained or repaired by a party not authorized by
IRL.
c. The product is installed, maintained and operated in ways other than as
recommended by IRL.
d. The product is faulty or damaged due to electrical faults external to the
product.
