COX DT Manuel utilisateur

Cox Digital Telephone®

Enjoy making more calls with a crystal-clear connection. Chat with friends

and family on a service that has all of your favorite features, including ones

to simplify your life.

Dial In On a Better

Home Phone Service

Cox Digital Telephone®is reliable, affordable, full of additional beneﬁts and

is a fresh alternative to traditional phone service.

TV Caller ID

// See who’s calling right on your TV, then decide to take the call or continue watching your favorite shows

from the comfort of your sofa.

Phone Tools

// Manage and check your Voice Mail, view your call history, have your home Voice Mail messages converted

to text and sent instantly to your email with Readable Voice Mail and more.

Cox Mobile Connect

// Manage your home phone from anywhere. See who has called and listen to your Voice Mail.

Backup Power

// To receive service in the case of a power outage, you may purchase a battery as backup for your modem.

To learn more, visit www.cox.com/battery.**

*Advanced TV is required for TV Caller ID

**Lifeline customers will receive a free battery

Get It All Working with PhoneToolsSM

Phone Tools is an exciting feature available to Cox Digital Telephone®customers for no extra charge.*

Getting started is easy!

// To get to Phone Tools, go to www.cox.com/PhoneTools.

// Sign in with your User ID and Password. Don’t have

a User ID and Password? Please refer to page 4.

Manage your phone while on the go:

Manage your home phone from anywhere with the

Cox Mobile Connect App. Cox Mobile Connect allows

you to view call logs and change phone settings like

Call Forwarding and Call Waiting. See page 5 or

welcome.cox.com/phone/features/tools for details.

*Access to some Phone Tools functionality may require subscription to additional phone features. In all markets outside of FL, GA, Roanoke, and Baton Rouge, customer must sign

in to Phone Tools to activate call log history. Other restrictions may apply.

With Phone Tools you can:

// Activate Readable Voice Mail to transcribe and

forward home Voice Mail messages to up to ﬁve

email addresses.

// Access, play and save Voice Mail messages

securely from any web-enabled computer so

you’re never out of touch.

// Enjoy feature control so you can turn on or turn off

Call Waiting, Call Forwarding and Do Not Disturb.

// Reset your Voice Mail password.

// Check your call history.

// Turn off Voice Mail.

Easy Steps to Cox Voice Mail

and Readable Voice Mail

With Cox Voice Mail, you can retrieve your messages by calling your Voice Mail number, using Phone ToolsSM

online, through email with Readable Voice Mail or on your smartphone with Cox Mobile Connect.

Initial Voice Mail Activation:

// From your home, dial your home phone number or *298

// Next, you will hear a greeting that asks you for your temporary PIN. Your

temporary PIN is ‘269266’ or ‘COXCOM’. Enter your temporary PIN and press #.

// You will be asked to select your default language. Press 1 for English

or 2 for Spanish.

// Set a new PIN for your account. Your PIN must be between four and eight

numbers. Enter your new PIN and press #.

(Your PIN )

// Next, you will be asked to record your name

// Finally, you will be asked to either record a greeting or select the default system

greeting that all callers to your mailbox will hear.

NOTE: Your initial setup must be done from your Cox Digital Telephone®line. To

turn off voice mail log into phone tools and turn to off position. Where applicable,

if you have Caller ID Block on your line, you will need to press *82 prior to dialing

*298 to temporarily suspend the block.

Turn on Readable Voice Mail:

1. Log into Phone Tools

2. Select ‘Settings’

3. Select ‘Voice Mail’

4. Select ‘Voice Mail Notiﬁcation Options‘

5. Select ‘Change‘

6. Select ‘On‘

7. Enter the email address where you

would like your Voice Mail message sent

8. Select ‘Audio‘ and/or ‘Text‘ to receive

your recorded Voice Mail and converted

text in an email

9. Select ‘Submit‘

Voice Mail Instructions

Send a message to a distribution list

// To send a Voice Mail message, press

// Enter the ten-digit number or

distribution list number

Change Number of Rings

You can change the number of rings on

your Cox Voice Mail at any time. The

default number of rings is four. To change

the number of rings:

// Lift the handset and listen for

the dial tone

// Press

// Listen for the distinctive stutter

tone, then the regular dial tone

// Select the number of rings

(2–9) on your phone keypad

// Listen for the conﬁrmation tone

and hang up

Retrieving your messages

Whenever you have unplayed messages,

you will hear a distinctive stutter tone when

you pick up your home telephone or see

the message waiting indicator on your

handset. You can access your messages

from home or away.

When calling from your home phone

// Call your home number. When prompted,

enter your PIN and press

// Or dial *298. When prompted, enter your

PIN and press

When calling from any other line:

// Call your home number

// When your greeting begins, interrupt

by pressing

// When prompted, enter your PIN

and press

Check your messages

// To play your messages, press

// To respond to a message, press

// To delete a message, press

// To save a message, press

// Deleted messages are set to save

prior to hanging up. To recover a

deleted message, simply review the

saved message and re-save before

hanging up.

Playback options

// To pause/resume playback, press

// To rewind the message four

seconds, press

// To review a previous message, press

// To fast forward the message four

seconds, press

// To play message date and time, press

// To set message as new, press

Distribution lists

// To work with a distribution list, press

from the main menu and follow

the instructions

To record your:

// All Calls Greeting, press

// No Answer Greeting, press

// Busy Greeting, press

// After Hours Greeting, press

// Extended Absence Greeting, press

// Name for the Default System Greeting,

press

Automatic callback

After listening to a message in your mailbox,

you can elect to call back the number of the

caller who left the message.

To do so, press

NOTE: Returning long-distance phone calls using Cox

Voice Mail functionality will result in Cox long-distance

charges being assessed, even if you currently have a

Toll Restrict service on your account. Callback does not

work on international or 900/976 calls.

Message Notiﬁcations

With Message Notiﬁcations, you will be

notiﬁed when you receive a message in

your mailbox. Press for Message

Notiﬁcation Options.

// Your Options are:

Notiﬁcation preferences

Outdial notiﬁcation

Reminder service

// To schedule a one-time reminder,

press

// To schedule a daily reminder,

press

Customizing your voice mailbox

// To change your mailbox PIN,

press from the main menu

// To re-record your name, press

from the main menu

// Return to main menu, press

// To back up or cancel, press

// To record or manage your

greeting, press

// To change your message notiﬁcation

options from the main menu, press

// To manage business hours/days, press

// To conﬁrm message deletion, press

Using greetings

Your mailbox can have ﬁve different personal

greetings. Each greeting can be programmed

to play during a speciﬁed time throughout

the day. From the main menu, press to

enter the Greetings Menu.

Some features are not available in all Cox areas.

Voice Mail Instructions

Busy Line Redial

Special call back ring alerts you when the line

becomes free. Lift the handset and the call will

automatically be dialed.

Call Return

Calls back the number of the last incoming call

Call Trace

If a nuisance call is received, press and release

the switchhook. Listen for special dial tone. Wait

for a conﬁrmation announcement that call has

been traced.

NOTE: An additional charge will apply, and records will

only be released to the police department.

Long Distance Alert^

Incoming long-distance calls will have a

distinctive ring or a distinctive Call Waiting tone

indicating that the call is long distance.

Priority Ringing

Listen for an announcement telling you if the

feature is currently on or off. Follow the voice

instructions.

Speed Calling

Listen for dial tone. Press a one-digit speed code

(numbers 2–9 on handset). Enter phone number

you wish to assign to that speed code. Press the

key. Conﬁrmation will be three stutter dial

tones then silence.

To place call: Lift the handset and listen for dial

tone. Dial the one-digit speed code, then press

the key.

Selective Call Acceptance

Follow the voice instructions.

Selective Call Forwarding

Follow the voice instructions.

Selective Call Rejection

Listen for an announcement telling you if the

feature is currently on or off. Follow the voice

instructions.

TV Caller ID

See who’s calling right on your TV, and it’s

completely FREE for Cox Advanced TV and Cox

Digital Telephone® with Caller ID subscribers.

Decide to take the call or continue watching

your favorite shows from the comfort of your

sofa. Press the ‘Menu’ button, scroll down and

select ‘Caller ID.’ Manage your features:

• Call History: Display up to your last 10 calls

• Caller ID Status: Turn the feature on and off

• Banner Duration: Control how long the

banner stays on the screen when you

get a new call

To turn service

ON press:

To turn service

ON press:

To turn service

OFF press:

To turn service

OFF press:

To cancel

call back

The Ins and Outs of Managing Your Calls

Call Waiting Disable

Conﬁrmation will be two fast busy tones, pause,

then dial tone. Turn off Call Waiting before you

place your call. Now your call will not be

interrupted by incoming calls.

Call Waiting / Call Waiting ID

Combines Caller ID and Call Waiting. A special

tone alerts you to a waiting call, and you receive

a visual display of the name and number of the

person calling.

Call Forwarding**

Listen for dial tone. Dial and the

number to where you want your calls forwarded.

Conﬁrmation will be a stutter dial tone then

regular dial tone.

Three-Way Calling**

To add a third person: While on a call, press and

quickly release the switchhook. Listen for the dial

tone. If you subscribe to this service on a monthly

basis, dial another person’s phone number.

Otherwise, press and then dial another

person’s phone number. Then, press and quickly

release the switchhook. You will be billed for the

service per call.

Call Forwarding Busy**

Listen for dial tone. Dial the number to where

you want your calls forwarded when your line

is busy. When the phone is answered, your

Call Forwarding is in effect. Conﬁrmation will be

a stutter dial tone then silence.

Call Forwarding No Answer**

Listen for dial tone. When prompted, dial number

of desired rings allowed before the call is

forwarded. Dial the number to where you want

your calls forwarded. Conﬁrmation will be

a stutter dial tone then regular dial tone.

Caller ID Per-Call Blocking

Dial the number. The person you call will

not be able to see your number on their ID

display screen.

Caller ID Per-Call Blocking

Dial the number. The person you call will

not be able to see your number on their ID

display screen.

Anonymous Call Rejection

When activated, any callers who have blocked

their number from Caller ID display will hear

an announcement that you do not accept

anonymous calls.

To turn service

ON press:

To turn service

ON press:

To turn service

OFF press:

To turn service

OFF press:

†‡

Listen for

conﬁrmation tone

then hang up.

Call Forwarding is

now off. Calls will

ring normally to

your phones.

Listen for

conﬁrmation tone

then hang up.

Call Forwarding

Busy is now off.

To temporarily

suspend service

Conﬁrmation

will be two fast

busy tones then

dial tone

Conﬁrmation

will be two fast

busy tones then

dial tone

Listen for

conﬁrmation tone

then hang up.

Call Forwarding

No Answer is

now off.

*Some features may not be available in all areas. Features based on phone service subscription. **May incur toll charges. †If you are located in the following markets: Baton Rouge, Macon, Gainesville, Pensacola, or Roanoke, use

*370. ‡If you are located in the following markets: Baton Rouge, Macon, Gainesville, Pensacola, or Roanoke, use *380. ^For customers located in Baton Rouge, Macon, Gainesville, Pensacola, or Roanoke, Long Distance Alert is

not a supported feature in these areas. 69

Need additional help? Refer to page 8 or go to welcome.cox.com for customer support.

Troubleshooting

Q // I have no dial tone. What should I do?

A // Check the connection from the wall to the equipment.

// Check the phone jacks to make sure they are all securely connected.

// Next, check the lights on the phone modem. Are they blinking, ﬂashing or off?

// The lights are off:

• This usually means there is no backup battery, the battery is exhausted, or the unit has

not been plugged into a power source.

• Check to see if the power cord is plugged into a working power outlet or power strip.

• If there is a battery and the power cord is plugged into a working power outlet or

power strip, the backup battery may need to be replaced. Visit cox.com/battery

to learn how to order a battery.

// The lights are blinking:

• If all the lights are blinking on the Internet & Telephone Modem, it may be picking up

some interference from your house phone wiring.

• Try plugging one of your phones directly into the back of the Internet & Telephone Modem

where it is labeled ‘Line 1’ or ‘TEL 1⁄ 2.’ If it’s still an issue, give us a call.

// The lights are ﬂashing:

• If the TEL light(s) on the front of the Internet & Telephone Modem are ﬂashing, this means the

modem sees the phone as ‘In Use.’

• Check all the phones to make sure they are hung up properly.

Q // How do I reset the Internet & Telephone Modem?

A // Sometimes resetting the Internet & Telephone Modem will re-establish communication

once it has been lost.

// Locate the small ‘Reset’ button on the back of the Internet & Telephone Modem. It is a small

hole that a pen tip or paperclip should ﬁt into.

// Press the ‘Reset’ button once and release immediately. All the lights should go off on the front

and slowly begin to load back up.

// When the TEL 1 and TEL 2 lights stop blinking, the Internet & Telephone Modem is fully reset.

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