Compaq EVO NOTEBOOK N410C Manuel

Maintenance and Service Guide

Compaq Evo Notebook N410c and

N400c Series

Document Part Number: 268629-001

July 2002

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying notebook features, components, and

spare parts, troubleshooting notebook problems, and performing

notebook disassembly procedures.

Compaq, Evo, and the Compaq logo are trademarks of Compaq Information

Technologies Group, L.P.

Microsoft and Windows are trademarks of Microsoft Corporation.

Intel and Pentium are trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks of their respective

companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information in this document is provided “as is” without

warranty of any kind and is subject to change without notice. The warranties

for Compaq products are set forth in the express limited warranty statements

accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

Maintenance and Service Guide

First Edition (July 2002)

Document Part Number: 268629-001

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12

1.2 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–13

1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–14

1.3 Computer External Components . . . . . . . . . . . . . . . 1–15

1.4 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27

2 Troubleshooting

2.1 Computer Setup and

Diagnostics Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting Computer Setup or

Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10

iv Maintenance and Service Guide

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components. . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . . 3–10

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–12

3.5 Miscellaneous Spare Parts . . . . . . . . . . . . . . . . . . . . 3–14

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–3

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.6 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–14

5.7 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.8 Mini PCI Communications Board . . . . . . . . . . . . . . 5–20

5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.10 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . 5–26

5.11 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.12 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29

5.13 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.14 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37

Contents

Maintenance and Service Guide v

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Maintenance and Service Guide 1–1

Product Description

The Compaq Evo Notebook N410c and N400c Series offer

advanced modularity, 1.20-GHz, 1.00-GHz, 850-MHz, or

700-MHz Intel Pentium III processors with 64-bit architecture,

industry-leading Accelerated Graphics Port (AGP)

implementation, and extensive multimedia support. The

notebook provides desktop functionality and connectivity

through the optional Mobile Expansion Unit (MEU).

Figure 1-1. Compaq Evo Notebook N410c and

Evo Notebook N400c

1–2 Maintenance and Service Guide

Product Description

1.1 Models

Model naming conventions are shown in Tables 1-1 through 1-3.

Table 1-1

Compaq Evo Notebook N410c and N400c

Model Naming Conventions

Key

N4c P 120 X2 30 0 C 128 O XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

N = Evo Notebook 4 = Ultra portable

c = Common

2 Processor type P = Intel Pentium III

3 Processor speed 120 = 1.20 GHz

100 = 1.00 GHz

850 = 850 MHz

700 = 700 MHz

4Displaytype/

size/resolution

X = XGA (1024 × 768)

5 Hard drive size 30 = 30.0 MB 20 = 20.0 MB

6 Optical drive

designator

0 = None

7 Integrated

communication

M = Modem

0 = None

C = Modem/NIC

combination card

8 RAM 25 = 256 MB

12 = 128 MB

0 = None

9 Operating system E = Windows XP

Home

O = Windows XP Pro

o = Windows XP/

Windows 2000

dual install

2 = Windows 2000

6 = Windows 2000/

Window NT 4.0

dual install

8 = Windows 98

10 SKU#

Product Description

Maintenance and Service Guide 1–3

Table 1-2

Compaq Evo Notebook N410c Models

The following Evo Notebook N410c models use config. code KVB2 and

features:

■TouchPad pointing device

■4-cell, 2.0-Ah lithium ion (Li ion) battery pack

■3-year warranty with on-site service

■16 MB of integrated video memory

N410c P 120 X2 30 0 C 25 O

United States 470040-185

N410c P 120 X2 30 0 C 0 O

United States 470040-184

N410c P 120 X2 30 0 C 25 2

United States 470040-182

N410c P 120 X2 30 0 C 0 2

United States 470040-183

1–4 Maintenance and Service Guide

Product Description

The following Evo Notebook N410c models use config. code KVBZ and

features:

■TouchPad pointing device

■4-cell, 2.0-Ah Li ion battery pack

■3-year warranty

■16 MB of integrated video memory

N410c P 120 X2 30 0 C 25 O

Asia Pacific

Australia

Belgium

Brazil

Czech Republic

Denmark

Europe International

France

French Canada

Germany

Greece/Poland

Hong Kong

Hungary

Israel

Italy

Japan

Japan (English)

Korea

Latin America

470037-654

470037-652

470037-564

470037-651

470037-576

470037-582

470037-589

470037-592

470037-557

470037-596

470037-599

470037-659

470037-624

470037-626

470037-628

470037-645

470037-647

470037-660

470037-649

Latin America

(NAFTA)

The Netherlands

Norway

People’s

Republic of

China

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden

Switzerland

Ta i w an

Tu r k ey

United Kingdom

United States

(NAFTA)

470037-597

470037-629

470037-631

470037-655

470037-632

470037-634

470037-559

470037-635

470037-637

470037-638

470037-640

470037-657

470037-642

470037-643

470037-550

470037-600

Table 1-2

Compaq Evo Notebook N410c Models

(Continued)

Product Description

Maintenance and Service Guide 1–5

N410c P 120 X2 30 0 C 25 2

Asia Pacific

Australia

Belgium

Brazil

Czech Republic

Denmark

Europe International

France

French Canada

Germany

Greece/Poland

Hong Kong

Hungary

Israel

Italy

Japan

Japan (English)

Korea

Latin America

470037-758

470037-756

470037-716

470037-753

470037-719

470037-721

470037-723

470037-725

470037-663

470037-727

470037-728

470037-761

470037-729

470037-730

470037-731

470037-748

470037-750

470037-762

470037-751

Latin America

(NAFTA)

The Netherlands

Norway

People’s

Republic of

China

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden

Switzerland

Ta i w an

Tu r k ey

United Kingdom

United States

(NAFTA)

470037-574

470037-732

470037-734

470037-759

470037-735

470037-737

470037-711

470037-739

470037-740

470037-742

470037-745

470037-760

470037-743

470037-744

470037-662

470037-690

Table 1-2

Compaq Evo Notebook N410c Models

(Continued)

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