Compaq Armada E500 Series Manuel

Compaq Armada E500, Armada E500S, and

Armada V300 Series of Personal Computers

Maintenance and Service Guide

128679-2.p65 9/15/00, 1:32 PM1

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Notice

2000 Compaq Computer Corporation.

COMPAQ, the Compaq logo, ARMADA, and Compaq Insight Manager Registered in

U. S. Patent and Trademark Office

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation.

Intel, Pentium, and Celeron are registered trademarks of Intel Corporation.

All other product names mentioned herein may be trademarks or registered

trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained

herein. The information in this document is subject to change without notice.

The information in this publication is provided “as is” without warranty of any

kind. The entire risk arising out of the use of this information remains with the

recipient. In no event shall Compaq be liable for any direct, consequential,

incidental, special, punitive or other damages whatsoever (including without

limitation, damages for loss of business profits, business interruption or loss of

business information), even if Compaq has been advised of the possibility of such

damages and whether in an action or contract or tort, including negligence.

The limited warranties for Compaq products are exclusively set forth in the

documentation accompanying such products. Nothing herein should be construed

as constituting a further or additional warranty.

MAINTENANCE AND SERVICE GUIDE

Compaq Armada E500, E500S, and Armada V300 Series of

Personal Computers

Sixth Edition (October 2000)

First Edition (November 1999)

Published in the U.S.A., U.K., Singapore, and Taiwan.

Documentation Part Number 128679-006

Spare Part Number 162812-001

Contents v

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CONTENTS

preface

USING THIS GUIDE

Symbols........................................................................................ix

Technician Notes...........................................................................x

Serial Number................................................................................x

Locating Additional Information...................................................x

chapter1

PRODUCT DESCRIPTION

1.1 Models and Features............................................................1-1

1.2 Intelligent Manageability ..................................................1-15

1.3 Computer External Components .......................................1-19

1.4 Design Overview...............................................................1-30

chapter2

TROUBLESHOOTING

2.1 Preliminary Steps.................................................................2-2

2.2 Clearing Passwords .............................................................2-3

2.3 Power-On Self-Test (POST)................................................2-4

2.4 POST Error Messages .........................................................2-4

2.5 Compaq Utilities..................................................................2-9

2.6 Troubleshooting Without Diagnostics...............................2-17

chapter3

ILLUSTRATED PARTS CATALOG

3.1 Serial Number Location ......................................................3-1

3.2 Computer System Major Components ................................3-2

3.3 Miscellaneous Plastics Kit Components ...........................3-12

3.4 Mass Storage Devices........................................................3-13

3.5 Miscellaneous....................................................................3-14

vi Contents

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chapter4

REMOVAL AND REPLACEMENT PRELIMINARIES

4.1 Tools Required.................................................................... 4-1

4.2 Service Considerations........................................................ 4-1

4.3 Preventing Damage to Removable Drives.......................... 4-2

4.4 Preventing Electrostatic Damage........................................ 4-3

4.5 Packaging and Transporting Precautions............................ 4-4

4.6 Workstation Precautions..................................................... 4-4

4.7 Grounding Equipment and Methods................................... 4-5

chapter5

REMOVAL AND REPLACEMENT PROCEDURES

5.1 Serial Number ..................................................................... 5-1

5.2 Disassembly Reference Chart............................................. 5-2

5.3 Preparing the Computer for Disassembly........................... 5-2

5.4 Computer Feet..................................................................... 5-3

5.5 Mini PCI Slot...................................................................... 5-4

5.6 Touch Button....................................................................... 5-6

5.7 Keyboard............................................................................. 5-8

5.8 Memory............................................................................. 5-12

5.9 Display Assembly ............................................................. 5-15

5.10 Real Time Clock (RTC) Battery..................................... 5-21

5.11 LED Board...................................................................... 5-22

5.12 Top Cover........................................................................ 5-23

5.13 Front Shield..................................................................... 5-27

5.14 Diskette Drive (Armada V300 only)............................... 5-29

5.15 System Board.................................................................. 5-30

5.16 Voltage Converter Board................................................ 5-34

5.17 Fan................................................................................... 5-36

chapter 6

SPECIFICATIONS...................................................................................... 6-1

Contents vii

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appendix A

CONNECTOR PIN ASSIGNMENTS................................................................A-1

appendix B

POWER CORD SET REQUIREMENTS

3-Conductor Power Cord Set.....................................................B-1

Country-Specific Requirements ................................................B-2

Index.................................................................................................... I-1

Using This Guide ix

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Part Number: 128679-006 File name: Preface

preface

USING THIS GUIDE

This Maintenance and Service Guide is a troubleshooting reference that

can be used when servicing the Compaq Armada E500 and ArmadaV300

Series of Personal Computers.

Compaq Computer Corporation reserves the right to make changes to the

Compaq Armada E500 and Armada V300 Series of Personal Computers

without notice.

Symbols

The following words and symbols mark special messages throughout

this guide:

!WARNING: Text set off in this manner indicates that failure to follow

directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow

directions in the caution could result in damage to equipment or loss

of information.

IMPORTANT: Text set off in this manner presents clarifying information

or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or

interesting points of information.

xUsing This Guide

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Technician Notes

!WARNING: Only authorized technicians trained by Compaq should

repair this equipment. All troubleshooting and repair procedures are

detailed to allow only subassembly/module level repair. Because of

the complexity of the individual boards and subassemblies, no one

should attempt to make repairs at the component level or to make

modifications to any printed wiring board. Improper repairs can

create a safety hazard. Any indication of component replacement or

printed wiring board modifications may void any warranty or

exchange allowances.

!WARNING: The computer is designed to be electrically grounded. To

ensure proper operation, plug the AC power cord into a properly

grounded electrical outlet only.

CAUTION: To properly ventilate the system, you must provide at

least 3 inches (7.62 cm) of clearance on the left and right sides of

the computer.

Serial Number

When requesting information or ordering spare parts, provide the

computer serial number. The serial number is located on the bottom of

the computer.

Locating Additional Information

The following documentation provides information for the computer:

■Compaq Armada E500 and Armada V300 Series of Personal

Computers documentation set

■Compaq Armada E500 and Armada V300 Series of Personal

Computers Technical Reference Guide

■Microsoft Operating System Manual

■Compaq Service Training Guides

■Compaq Service Advisories and Bulletins

■Compaq QuickFind

■Compaq Service Quick Reference Guide

■Compaq Website at:

http://www.compaq.com

Product Description 1-1

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chapter 1

PRODUCT DESCRIPTION

1.1 Models and Features

The Compaq Armada E500, E500S, and Armada V300 Series of

Personal Computers offer advanced modularity, Intel Pentium II, III, and

Intel Celeron processors with 64-bit architecture, industry-leading

Accelerated Graphics Port (AGP) implementation, and extensive

multimedia support. The computers provide desktop functionality and

connectivity through the optional expansion base, convenience base, or

port replicator.

Figure 1-1. Compaq Armada E500, E500S, and Armada V300

Personal Computers

1-2 Product Description

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Models

The Armada E500 and E500S model naming conventions are shown in

Table 1-1. The computer model designation is composed of a group of

characters that defines each model’s features.

Table 1-1

Compaq Armada E500 and E500S

Model Naming Convention

Key

A E 5 P3 850 T5P 20 V M 64 58 N S F

1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24

Key Description Options

1 Brand designator A = Armada

2 Segment designator E = Expansion

3 Series 5 = 500

4 Blank

5-6 Processor type P3 = Intel

Pentium III P2 = Intel

Pentium II C1 = Intel

Celeron 1

7-9 Processor speed 850 = 850 MHz

800 = 800 MHz

700 = 700 MHz

650 = 650 MHz

600 = 600 MHz

550 = 550 MHz

500 = 500 MHz

450 = 450 MHz

400 = 400 MHz

366 = 366 MHz

10 Panel type T = TFT

11 Panel size 5 = 15.x”

4 = 14.x” 3 = 13.x”

2 = 12.x”

12 Panel resolution P = SXGA+ X = XGA S = SVGA

13-14Hard drive size

(in GB, 1-2 digits) 20 = 20.0 GB

18 = 18.0 GB

12 = 12.0 GB

10 = 10.0 GB

6 = 6.0 GB

4 = 4.3 GB

15 Optical drive D = 24X Max CD-ROM

drive V = DVD-ROM drive

16 Integrated

communication M = Mini PCI

V.90 modem C = NIC/modem

combo 0 = none

17-19RAM (in MB,

2-3 digits) 64 = 64 MB

20-21Operating system 98 = Windows 98

58 = Windows 95/98

dual install*

N4 = Windows NT 4.0

N2 = Windows NT 4.0/

Windows 2000

dual install*

22 NAFTA N = NAFTA

23 Pointing device S = Pointing stick P = TouchPad

24 Security

* End user must make a selection between the two operating systems. If end user

desires rejected product after selection is made, end user must acquire and pay for

rejected product separately.

Product Description 1-3

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Table 1-2

Compaq Armada E500

Computer Models

1 2 3 4 5-6 7-9 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# Config.

Code

A E 5 P3 850 T 5 P 20 V30 128 98 179856-XX11JFC1

A E 5 P3 850 T 5 P 20 V30 128 N2 179856-XX81JFC2

A E 5 P3 850 T 5 P 20 V3C 128 98 179858-XX11JFC3

A E 5 P3 850 T 5 P 20 V3C 128 98 179858-XX31JFC5

A E 5 P3 850 T 5 P 20 V3C 128 N2 179858-XX81JFC4

A E 5 P3 850 T 5 P 20 V3C 128 N2 179858-XX91JFC6

A E 5 P3 800 T 4 X 10 D 0 64 98 179854-XX11JFB1

A E 5 P3 800 T 4 X 10 D 0 64 N2 179854-XX81JFB2

A E 5 P3 800 T 4 X 10 D C 64 98 179855-XX11JFB3

A E 5 P3 800 T 4 X 10 D C 64 98 179855-XX31JFB5

A E 5 P3 800 T 4 X 10 D C 64 N2 179855-XX81JFB4

A E 5 P3 800 T 4 X 10 D C 64 N2 179855-XX91JFB6

A E 5 P3 700 T 5 X 18 V3M 128 58 174518-XX11DX44

A E 5 P3 700 T 5 X 18 V3M 128 58 N 174518-XX31DX45

A E 5 P3 700 T 5 X 18 V3M 128 N4 174518-XX61DX46

A E 5 P3 700 T 5 X 18 V3M 128 N4 N 174518-XX71DX47

A E 5 P3 700 T 5 X 18 V3M 128 N2 174518-XX81FFH2

A E 5 P3 700 T 5 X 18 V3M 128 N2 174518-XX91FFH3

A E 5 P3 700 T 5 X 18 V30 128 58 174517-XX11DX41

A E 5 P3 700 T 5 X 18 V30 128 N4 174517-XX61DX43

A E 5 P3 700 T 5 X 18 V30 128 N2 174517-XX81FFH1

A E 5 P3 700 T 5 X 18 V3C 128 58 174519-XX11DX48

A E 5 P3 700 T 5 X 18 V3C 128 N4 174519-XX61DX49

A E 5 P3 700 T 5 X 18 V3C 128 N2 174519-XX81FFH4

A E 5 P3 700 T 4 X 12 D 0 64 58 179847-XX11FMX1

A E 5 P3 700 T 4 X 12 D 0 64 N2 179847-XX81FMX3

A E 5 P3 700 T 4 X 12 D M 64 58 179848-XX11FMX4

A E 5 P3 700 T 4 X 12 D M 64 58 179848-XX31FMX5

A E 5 P3 700 T 4 X 12 D M 64 N2 179848-XX81FMX8

A E 5 P3 700 T 4 X 12 D M 64 N2 179848-XX91FMX9

A E 5 P3 700 T 4 X 12 D C 64 58 179849-XX11FMZ1

A E 5 P3 700 T 4 X 12 D C 64 N2 179849-XX31FWZ1

A E 5 P3 700 T 4 X 12 D C 64 N2 179849-XX81FMZ3

A E 5 P3 700 T 4 X 12 D C 64 N2 179849-XX91FWZ2

19-cell Lithium Ion main battery pack

26-cell Lithium ion main battery pack

38X DVD-ROM drive

44X DVD-ROM drive

Continued

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