Compaq 800 Series Manuel

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Maintenance and Service Guide

Compaq Notebook 800 Series

Compaq Presario 3000 Series Mobile PC

Document Part Number: 307503-003

April 2003

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying notebook features, components, and

spare parts, troubleshooting notebook problems, and performing

notebook disassembly procedures.

307503-003.book Page i Friday, April 4, 2003 3:37 PM

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.

and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel

Corporation in the U.S. and/or other countries.

HP shall not be liable for technical or editorial errors or omissions contained

herein or for incidental or consequential damages in connection with the

furnishing, performance, or use of this material. The information in this

document is provided “as is” without warranty of any kind, and is subject to

change without notice. The warranties for HP products are set forth in the

express limited warranty statements accompanying such products. Nothing

herein should be construed as constituting an additional warranty.

Maintenance and Service Guide

Third Edition April 2003

First Edition November 2002

Document Part Number: 307503-003

307503-003.book Page ii Friday, April 4, 2003 3:37 PM

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–12

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–13

1.5 Notebook External Components . . . . . . . . . . . . . . 1–14

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook System Major Components . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/

Hardware Kit Components. . . . . . . . . . . . . . . . . . . 3–10

3.4 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

307503-003.book Page iii Friday, April 4, 2003 3:37 PM

iv Maintenance and Service Guide

Contents

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Notebook for Disassembly . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.9 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.13 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.14 1394 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.15 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34

5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36

5.17 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . 5–38

307503-003.book Page iv Friday, April 4, 2003 3:37 PM

Contents

Maintenance and Service Guide v

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

307503-003.book Page v Friday, April 4, 2003 3:37 PM

Maintenance and Service Guide 1–1

Product Description

The Compaq 800 and Presario 3000 Series Mobile PCs feature

Intel Pentium 4 processors, an industry-leading SiS Accelerated

Graphics Port (AGP) graphics processor, a 16-inch SXGA

display, and a wide range of multimedia capabilities.

Figure 1-1. Compaq 800 and Presario 3000 Series Mobile PC

307503-003.book Page 1 Friday, April 4, 2003 3:37 PM

1–2 Maintenance and Service Guide

Product Description

1.1 Models

Notebook models are shown in Tables 1-1 through 1-3.

Table 1-1

Compaq 800 and Presario 3000

Model Naming Conventions

Key

C800 P 306 S6 80 W C 10 E XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

C800 = 800 Series P3000 = Presario

3000 Series

2 Processor type P = Intel Pentium 4 C = Intel Celeron

3 Processor speed 306 = 3.06 GHz

280 = 2.8 GHz

240 = 2.4 GHz

200 = 2.0 GHz

180 = 1.8 GHz

170 = 1.7 GHz

4Displaytype/

size/resolution

S = SXGA (1268 × 1024)

X = XGA (1024 × 768)

6 = 16.x in

5 = 15.x in

4 = 14.x in

3 = 13.x in

5 Hard drive size 80 = 80 MB

60 = 60 MB

40 = 40 GB

20 = 20 GB

6 Optical drive

designator

D = CD-ROM drive

V = DVD-ROM drive

W = combination

DVD/CD-RW drive

7 Integrated

communication

M = modem

0 = none

C = modem/NIC

combination card

8 RAM 10 = 1024 MB

51 = 512 MB

25 = 256 MB

12 = 128 MB

9 Operating system E = Microsoft Windows XP Home

10 SKU#

307503-003.book Page 2 Friday, April 4, 2003 3:37 PM

Product Description

Maintenance and Service Guide 1–3

Table 1-2

Compaq 800 Models

The following Compaq 800 models feature:

■TouchPad pointing device

■56KB/s modem and 10/100 NIC

■1-year warranty on parts and labor

■Microsoft Windows XP Home

■90W AC adapter

■4.0 AH lithium ion (Li ion) battery pack

The following Compaq 800 model uses configuration code LN64.

C800 P 240 S6 40 W C 25 E

Asia Pacific 322539-371

The following Compaq 800 models use configuration code LLNB.

C800 P 240 S6 30 W C 25 E

Hong Kong

Korea

317471-AC1

317471-AD1

Thailand 317417-281

The following Compaq 800 model uses configuration code LN63.

C800 P 240 X5 30 W C 25 E

Asia Pacific 322538-371

The following Compaq 800 model uses configuration code LLN8.

C800 P 200 X4 30 V C 25 E

People’s Republic

of China

315612-AA1

The following Compaq 800 models use configuration code LLN6.

C800 P 200 X4 20 V C 12 E

Asia Pacific

Australia/New Zealand

Hong Kong

Korea

315610-371

315610-011

315610-AC1

315610-AD1

People’s

Republic

of China

Ta i w a n

Thailand

315610-AA1

315610-AB1

315610-281

307503-003.book Page 3 Friday, April 4, 2003 3:37 PM

1–4 Maintenance and Service Guide

Product Description

The following Compaq 800 model uses configuration code LLNF.

C800 P 180 X5 20 D C 25 E

Korea 317474-AD1

The following Compaq 800 model uses configuration code LLNC.

C800 P 180 X4 20 V C 12 E

People’s Republic

of China

317472-AA1

The following Compaq 800 model uses configuration code LLND.

C800 P 180 X4 20 V C 12 E

Korea 317473-AD1

The following Compaq 800 model uses configuration code LLN7.

C800 P 180 X4 20 D C 12 E

People’s Republic

of China

315611-AA1

The following Compaq 800 models use configuration code LMS2.

C800 C 180 X4 20 D C 12 E

Asia Pacific

Australia/New Zealand

Hong Kong

Korea

321485-371

321485-011

321485-AC1

321485-AD1

People’s

Republic

of China

Ta i w a n

Thailand

321485-AA1

321485-AB1

321485-281

The following Compaq 800 model uses configuration code LN65.

C800 C 180 X4 20 D C 12 E

India 322629-D61

The following Compaq 800 model uses configuration code LN66.

C800 C 170 X4 20 D C 12 E

India 322630-D61

Table 1-2

Compaq 800 Models

(Continued)

307503-003.book Page 4 Friday, April 4, 2003 3:37 PM

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