Command Communications ASAP P2.5X Manuel

Customer Service: 1-800-288-6794

Customer Service E-mail:

[email protected]

Table of Contents

1. Introduction ………………………………………………………………………………………………………………. 1,2

ASAP P2.5X indicators …………………………………………………………………………………………. 2

Features ….……………………………………………………………………………………………………….. 2

Unpacking the ASAP P2.5X ………………………………………………………………………….………… 2

2. Installation ……………………………………………………………………………………………………………….. 3,4

2.1 Ports on the ASAP P2.5X …………………………………………………………..…………………….. 3

2.2 Connecting the ASAP P2.5X …………………………………………………………………..………… 3

2.3 Connecting the ASAP P2.5X using a three-way adapter …………………………………..………. 4

2.4 Connecting telephone lines to extensions …………………………………………………..……….. 4

3. System Programming …………………………………………………………………………………………………. 5-15

3.1 Assigning telephone lines ……………………………………………………………………..……….. 5

3.2 Two telephone lines for voice calls ONLY. (Default Setting) ………………………………..…… 5

3.3 Line 2 for fax only ………………………………………………………………………………..………. 6

3.4 Line 2 for fax and voice calls ………………………………………………………………..…………. 6

3.5 Line 2 for voice calls ……………………………………………………………………………..……… 7

3.6 Single line for voice calls only ………………………………………………………………..……….. 7

3.7 Recording system OGMs …………………………………………………….…………………………. 7

3.8 Checking system OGMs ……………………………………………………………….…………….….. 8

3.9 System OGM’s (OutGoing Messages) ………………………………………………………………… 9

3.10 Auto-attendant mode ……………………………………………………………………………………. 10

3.11 Operator mode …………………………………………………………………………………………… 10

3.12 Alternate operator extension assignment ……………………………………………………….….. 10

3.13 Alternate operator extension ………………………………………………………………………….. 10

3.14 Set number of rings before answer ……………………………………………………………….….. 11

3.15 Flash time adjustment …………………………………………………………….…………………….. 11

3.16 Flash time adjustment for extensions ……………………………………………………………….. 12

3.17 Pulse or tone selection …………………………………………………………………………………. 12

3.18 Selecting music for music-on-hold …………………………………………………………………… 13

3.19 Setting voice mail recording time …………………………………………………………………….. 13

3.20 Ring assignment …………………………………………………………………………………………. 14

3.21 Setting day and time…..…………………………………………………………………………………. 15

4. Managing individual voice mailboxes .……………………………..……………………… ………………….... 15-17

4.1 Password registration ……………………………………………………..………………………….. 15

4.2 Voice mailbox OGM ………………………………………………………………………………..….. 16

4.3 Checking voice mailbox OGM …………………………………………………………………..…… 16

4.4 Checking voice mail messages ………………………………………………………………..……. 17

4.5 Checking voice mail messages remotely …………………………………………………..……... 17

5. Setting voice mail in unattended mode .………………………………………………………………………… 18

5.1 Call notification (call paging) …………………………………………………………………..…… 18

6. Basic telephony operations …………………………………………………………………………………….… 19-23

6.1 Intercom call ……………..……………………………………………………………………………... 19

6.2 Placing outbound calls …………………………………………………..…………………………… 20

6.3 Call transfer …………………………………………………………………………………………..… 20

6.4 Answer call from any extension …………………………………………………………………..… 21

6.5 Transferring a call to a voice mailbox …………………………………………………………..….. 21

6.6 Access voice mail without ringing extension ………………………………………………….…. 21

6.7 Conference call …………………………………………………………………………………….…… 22

6.8 Busy extension / telephone line notification ……………………………………………….……... 22

6.9 Last number redial …………………………………………………………………………….……….. 23

7. Call forwarding ……………………………………………………………………………………………………….. 23-25

7.1 Outbound call forwarding …………………………………………………………………………...... 23,24

7.2 Line selection for call forwarding ……………………………………………………………..…….. 24,25

8. Speed dialing …………………………………………………………………………………………………………. 25,26

8.1 Extension speed dialing ……………………………………………………………………………… 25,26

8.2 Programming system speed dial numbers ………………………………………………………... 26

9. Setting After Hours / Business Hours mode .……………………………………………………..….…….…... 27

9.1 To set or cancel the After Hours OGM 4 message ………………………………………….……. 27

9.2 After Hours priority calls …………………………………..………………………………………….. 27

10. Call restriction ………………………………………………………………………………………………………. 28-32

10.1 Extension call restriction ………………………………………….………………………………….. 29

10.2 Maximum digit dialing …………………………………………………………………………………. 30

10.3 Phone number restriction …………………………………………………………………………….. 31

10.4 Programming restricted phone numbers to extensions ………………………………………... 32

11. Troubleshooting ……………………………………………………………………………………………………. 33,34

11.1 System initialization …………………………………………………………………………………… 34

12. Appendices ………………………………………………………………………………………………………….. 35-41

Appendix A – Programming chart ………………………………………………………………………… 35-39

Appendix B – Electrical and general specifications …………………………………………………… 40,41

One year limited warranty/service information ……………………………………………………………………. 42

Registration information ………………………………………………………………………………………………. 43

FCC Rules Part 15--Computing Devices ……………………………………………………………………………. 43

International return policy …………………………………………………………………………………………….. 43

1. Introduction

The ASAP P2.5X is specifically designed for SOHO (Small Office

Home Office) users who need a cost-effective telephone system

that has the functions of a PBX and a key-phone system.

It has functional features to automate your telecommunication

system in the office and serves as your own personal assistant,

whether you are in the office, at home, or on the road. The

ASAP P2.5X uses standard telephones.

You can connect up to five telephone devices to two

telephone lines, allowing the devices to share the lines.

These devices can be a telephone, FAX, modem, or any device that

connects to a telephone line. No PC is required for installation, as it

is a stand-alone product. An installation guide with pictures and

drawings make self-installation possible without professional help.

According to standard industry practice, surge protection is recommended for use with all electronic

devices. A surge suppressor and/or line conditioning should be used on the input power supply, as well as

the connected telephone line.

1ASAP P2.5X Operator’s Guide

SAP P2.5X indicators

Features

z2 Telephone Lines zAutomatic Attendant DIDS

z5 Extensions (Direct Inward Dialing System)

z4 Individual Voice Mailboxes zSystem Status Monitoring

Unpacking the ASAP P2.5X

When you open the ASAP P2.5X box for the first time, inspect the contents. In the box, you should find

all of the items needed for installation:

If any of these items are missing or damaged, contact the dealer where you purchased the unit, or call the

number listed in the “Service Information” section of this guide.

SAP P2.5X Operator’s Guide 2

2. Installation

2.1 Ports on the ASAP P2.5X

The rear panel includes seven (7) modular ports, an ON/OFF switch, audio jack, and a power input port:

2.2 Connecting the ASAP P2.5X

1. Connect the AC Adapter cord into the PWR socket on the back of unit and connect the other end into

your standard 110VAC electrical outlet.

2. Connect a telephone line cord to the LINE 1 jack on the back of the unit and connect the other end of

this cord into the LINE 1 wall jack.

3. Connect a telephone line cord to the LINE 2 jack on the back of the unit and connect the other end of

this cord into the LINE 2 wall jack.

Both lines are initially assigned for voice calls. If one line is to be used as a fax line, connect it to LINE 2

on the back of the unit. Refer to Page 4, Section 3.1 - “Assigning Telephone Lines.”

Note: During a power failure, only EXT 20 through LINE 1 will work.

3ASAP P2.5X Operator’s Guide

2.3 Connecting the ASAP P2.5X using a three-way adapter

To combine LINE 1 and LINE 2 into one wall jack, you will need to connect the ASAP P2.5X using a

three-way adapter:

1. Connect the AC Adapter cord into the PWR socket on the back of unit and connect the other end into

your standard 110VAC electrical outlet.

2. Connect a three-way adapter to the telephone wall jack.

3. Connect a telephone line cord to the LINE 1 jack on the back of the unit and connect the other end of

this cord into the three-way adapter LINE 1 jack.

4. Connect a telephone line cord to the LINE 2 jack on the back of the unit and connect the other end of

this cord into the three-way adapter LINE 2 jack.

You can purchase a three-way adapter at stores that sell telephone related products.

2.4 Connecting telephone lines to extensions

Connect telephone line cords into extension jacks on the back of the unit and connect the other end of the

line cords to telephones, modems, answering machines or fax as needed.

Note: To change any features, you must use the attendant telephone, EXT 20. Connect a fax to EXT 24.

SAP P2.5X Operator’s Guide 4

3. System programming

Throughout the programming section you will see the use of . This indicates to hang up the telephone

handset for two (2) seconds and then pick it up again.

3.1 Assigning telephone lines

There are 5 configurations. Choose the option based on how many incoming lines you have and how you

want to use the system. To receive fax calls automatically, LINE 2 must be used.

3.2 Two telephone lines for voice calls ONLY. (Default Setting)

Both lines are initially assigned for voice calls only.

1. Lift the handset connected to EXT 20 – the system tone is heard.

2. Press - you will hear a long tone.

3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

4. Press - you will hear a long tone.

5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

6. Press - you will hear two short system tones.

7. Hang up.

Note:

1. A long tone indicates you are in the programming mode or to acknowledge a change in a

setting. Two short tones indicate exiting the programming mode.

2. To set series commands, the program code must be enabled.

3. After setting the parameters, exit programming mode

5ASAP P2.5X Operator’s Guide

3.3 Line 2 for fax only

When you have two incoming telephone lines, to program LINE 1 for voice calls and LINE 2 for fax

calls, use the following programming sequence:

1. Lift the handset connected to EXT 20 – the system tone is heard.

2. Press - you will hear a long tone.

3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

4. Press - you will hear a long tone.

5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

6. Press - you will hear two short system tones.

7. Hang up.

Note: When a fax is connected to EXT 24/FAX, LINE 2 is assigned as fax only. Do not press 9 to get

dial tone on EXT 24, simply send your fax.

3.4 Line 2 for fax and voice calls

When you have two incoming telephone lines, to program LINE 1 for voice calls and LINE 2 for both fax

and voice calls, use the following programming sequence:

1. Lift the handset connected to EXT 20 – the system tone is heard.

2. Press - you will hear a long tone.

3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

4. Press - you will hear a long tone.

5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

6. Press - you will hear two short system tones.

7. Hang up.

Note :

1. See Page 9 - OGM3 for announcement.

2. When a fax is connected to EXT 24/FAX, LINE 2 is assigned as fax and voice calls. Do not

press to get dial tone on EXT 24, simply send your fax.

SAP P2.5X Operator’s Guide 6

3.5 Line 2 for voice calls

When you want to use LINE 2 for voice calls only, use the following programming sequence:

1. Lift the handset connected to EXT 20 – the system tone is heard.

2. Press - you will hear a long tone.

3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

4. Press - you will hear a long tone.

5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

6. Press - you will hear two short system tones.

7. Hang up.

3.6 Single line for voice calls only

If you want to operate this system using only one phone line, disable the unused line as follows:

1. Lift the handset connected to EXT 20 – the system tone is heard.

2. Press - you will hear a long tone.

3. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

4. Press or - you will hear a long tone.

5. Replace the handset for two seconds, then lift the handset. You will hear the system tone again.

6. Press - you will hear two short system tones.

7. Hang up.

7ASAP P2.5X Operator’s Guide

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