Comcast XR11 Manuel utilisateur

Getting Started

Your remote is more than just a means of changing the channel. You can find and record a show, get details

about a show and control both your TV and set-top box. This remote boasts Aim Anywhere Technology, so it

will work from anywhere in the room, without having to point directly at your set-top box.

WHAT IS IN THE BOX?

• Remote with Voice Control

• Charging base

• Power cord

WHAT YOU WILL NEED

• WiFi network.

• WiFi connected device (smartphone, tablet or PC for example).

• Fully charged remote.

- Plug cord into the charging base.

- Place remote in the charging base and the BLUE LED light

will pulse.

- When the LED light is a steady BLUE light it is fully charged.

XR11 OSG 1013

REMOTE

WITH VOICE

CONTROL

With your new remote, you can now

control your XFINITY TV on the X1

Platform™with voice commands. You

can change channels, search for a

show, or browse through your viewing

options, all with your voice. This user

manual will get you up to speed quickly,

so you can get the most out of your

new Remote with Voice Control.

Remote Control

TV Power: Turns on or off

your T V.

All Power: Turns on or off

your TV and STB.

Volume +/-: Program for

your TV to adjust volume.

Mute: Turns the sound of

your TV on or off.

Channel / : Selects

the next higher or lower

channel.

Video Controls: Rewind,

Play/Pause, Fast-forward,

Replay, Exit for On

Demand or DVR.

Exit: Returns you to the

last channel you were

watching or stops the On

Demand or DVR program.

A, B, C, D: Provides

shortcuts for sort, filter,

search and more.

Keypad (0-9): Used

to enter a channel or to

search a term.

Setup: Programs your

remote to control your TV.

TV Input: Switches to the

next input on your TV.

XFINITY Menu:

Access the Main Menu:

Guide, Saved, XFINITY

OnDemand, Apps,

Search and Settings.

Search: Provides

immediate access to the

Search screen.

Rec: Press to record any

program with one touch.

Guide: Displays TV

Listings in multiple guide

views.

Last: History of previous

channels or programs.

Info: Displays detailed

program information.

Page Up/Down: Displays

the next or previous page

of program listings. Jump

ahead or back in an On

Demand or DVR program.

Presspage down to

confirm settings in an

overlay screen.

Arrows: Navigate the on-

screen guide. Right Arrow

launches Mini-Guide while

watching a video.

OK: Selects a highlighted

item.

LED Indicators

Status LED: Indicates

status of remote control

when controlling the TV,

STB, battery level or

during RF pairing process.

Microphone/Ring LED:

Indicates voice command

is active, is processing,

status of initial setup and

WiFi connection, etc.

Push to Talk: Used to

begin a voice command,

can be pressed and

released or pressed and

held during command.

How Voice Control Works

With just a simple tap of the Push to Talk button on the right side of your remote, you can direct your television

to find a show, record a show, or even get recommendations from it. You can be as specific as you want

by saying “show me all movies about basketball” or you can state more general requests like “what should I

watch?”

SAMPLE COMMANDS

You can say commands like:

Watch ESPN

Find “Parks and Recreation”

Show me all kids movies on HBO

When is the next Chargers game?

Show me more movies like “The Lorax”

What’s on today at 6PM?

Control the On-screen Guide:

Guide

Down 3 and select

On Demand

DVR

FEEDBACK ON YOUR TV

Your remote will display confirmations of your spoken request on your TV screen.

It will also indicate things like:

• Success connecting to the WiFi network during setup.

• It will let you know if it didn’t understand your request.

• Provide a Getting Started tutorial at start up.

Troubleshooting

My remote won’t RF pair with my STB

• Make sure remote is charged.

• Ensure you are entering the correct RF code displayed on your TV.

• Ensure you have the right equipment. RF pairing only works with the XG1 and Xi3 STB.

My remote won’t connect to my WiFi network

• When connecting to your WiFi network with the WPS option, ensure you are pressing and holding the Setup

key for three seconds then pressing the D key on your remote and then pressing the WPS button on your

modem/router within one minute.

• Use an alternate method (if WPS setup fails, try manually connecting).

• To manually connect to your WiFi network, use your PC, smartphone or tablet to connect to the Voice

Control Setup WiFi network.

• Follow the on-screen instructions to connect your voice remote to your WiFi network.

• Ensure that your WiFi network is your home WiFi network and that the password is correct.

My remote lost the connection to my WiFi network

• Ensure WiFi signal is active (e.g. your modem is on and routing signal) and has sufficient strength in the area

in which your TV is located.

• Restart your WiFi router or add a WiFi Range Extender in the room you are using your Remote with Voice

Control.

• If that didn’t work you will need to erase your WiFi settings on your remote.

- To do this you need to press Setup on the remote for three seconds and then enter 9-8-8. This will clear

the currently set WiFi network and let you start from the beginning.

• Reference your Getting Started Guide for WPS or Manual Setup steps.

My remote stopped working (voice and TV controls)

• Ensure the remote is charged (reference low battery blinking pattern). Place on charging base until the LED

on the remote displays a solid BLUE.

My remote stopped working (voice controls)

• Ensure the remote is charged (reference low battery blinking pattern). Place on charging base until the LED

on the remote displays a solid BLUE.

• Check your WiFi router for a signal, restart if necessary.

• If that didn’t work you will need to erase your WiFi settings on your remote.

- To do this you need to press Setup on the remote for three seconds and then enter 9-8-8. This will clear

the currently set WiFi Network and let you start from the beginning.

• Reference your Getting Started Guide for WPS or Manual Setup steps.

My remote control is in the charging base but the LEDs are not indicating it is charging

• This means that your remote control has fully depleted the battery and is off. While in the charging base it

will recharge the battery but it won’t display the normal charging status LEDs.

• Let the remote charge for a minimum of four hours. Then remove from the charging base and press the

Power/Reset button on the back of the remote. This will turn the remote back on and you should see the

normal LED functions when you place it back in the charging base (refer to the charging or fully charged

LED).

My remote has been in the charging base overnight and it isn’t functioning

• This means that your remote control has fully depleted the battery and is off. While in the charging base it

will recharge the battery but it won’t display the normal charging status LEDs.

• Press the Power/Reset button on the back of the remote, this will turn the remote back on and your remote

will function normally.

I can’t seem to control my TV volume and power with voice commands

• The Voice Remote cannot currently control the volume, mute or power status of your TV. It can only control

guide features and functions.

I don’t see adult-programming results when I use voice commands

• This is normal; we exclude Adult programs from voice commands so that parents can feel comfortable

allowing their kids to safely use the voice feature on the remote.

The voice remote displays a message on my TV that it didn’t understand what I said

• Hold the remote a bit closer and try the voice command again.

• Try speaking a little slower or using a different term for what you want to do (reference the Getting Started

Guide for hints on voice commands).

• If there is a lot of background noise you may want to wait until it is quieter or turn the TV volume down.

My WiFi network has changed since I initially setup my voice remote. What do I do?

• If you need to change your WiFi network that is currently supporting your voice remote you will need to erase

your WiFi settings on your remote.

- To do this you need to press Setup on the remote for three seconds and then enter 9-8-8. This will clear

the currently set WiFi network and let you start from the beginning.

• Reference your Getting Started Guide for WPS or Manual Setup steps.

Remote Control Behaviors

RF PAIRING REMOTE TO YOUR STB

How Activated: The Setup button on your remote is held for three seconds, and

then the XFINITY button is pressed.

LED Behavior: Status LED blinks GREEN slowly.

On-Screen Message: None.

Audio/Voice Response: None.

RF PAIRING REMOTE WAS SUCCESSFUL

How Activated: RF pairing of your remote with your STB was successful.

LED Behavior: Status LED blinks GREEN twice quickly. Cycles through two times.

On-Screen Message: None.

Audio/Voice Response: None.

RF PAIRING REMOTE FAILED

How Activated: RF pairing of your remote with STB failed.

LED Behavior: Status LED blinks between RED and GREEN. Cycles through

one time.

On-Screen Message: None.

Audio/Voice Response: None.

WIFI SETUP: JOINING YOUR REMOTE TO YOUR WIFI NETWORK

200ms 200ms 200ms 200ms

Variable

How Activated: WPS or manual connection was initiated to join your WiFi network.

LED Behavior: Three quarters of Ring LEDs are lit in descending fade of BLUE in a clockwise rotation looping

continuously.

On-Screen Message: None.

Audio/Voice Response: None.

WIFI SETUP OF YOUR REMOTE SUCCESSFUL

300ms 100ms

“You are now setup for voice control.

Press the push to talk button on the right

side of the remote to give it a try!”

How Activated: Your remote has successfully joined your WiFi network and

you are ready for voice commands.

LED Behavior: Ring and Microphone LED blink GREEN twice quickly.

Cycles through two times.

On-Screen Message: “You are now setup for voice control. Press the

push to talk button on the right side of the remote to give it a try!”

Audio/Voice Response: None.

WIFI SETUP OF YOUR REMOTE FAILED

300ms 100ms

1x “Your remote could not connect to

your WIFI network. Please try again.”

How Activated: Your remote was not successful in joining your WiFi

network.

LED Behavior: Ring and Microphone LED blink RED twice quickly. Cycles

through two times.

On-Screen Message: None.

Audio/Voice Response: “Your remote could not connect to your WiFi

network. Please try again.”

WIFI SIGNAL TO YOUR REMOTE IS LOW OR WAS LOST

300ms 100ms

1x “Your remote has lost connection

to your WIFI network. ”

How Activated: You initiated voice control by pressing the Push to Talk

button and previous connection to your WiFi network has been lost.

LED Behavior: Ring and Microphone LED blink RED twice quickly. Cycles

through two times.

On-Screen Message: None.

Audio/Voice Response: “Your remote has lost connection to your WiFi

network.”

VOICE COMMAND: YOUR REMOTE IS LISTENING

Variable

1x < Listening Sound >

“How can I help you?”

How Activated: You have initiated voice control by pressing the Push to Talk button on the remote control.

LED Behavior: Ring LED lights BLUE immediately, Microphone LED fades in and out of BLUE proportional

with the volume detected (listening duration is variable).

On-Screen Message: “How can I help you?”

Audio/Voice Response: <Listening Sound> activated one time.

VOICE COMMAND: YOUR REMOTE IS PROCESSING YOUR COMMAND

200ms 200ms 200ms 200ms

< Processing Sound >

Variable

How Activated: You have completed a voice command on the remote control and the system is processing

your request.

LED Behavior: Three quarters of Ring LEDs are lit in a descending fade of BLUE in a clockwise rotation and

looping continuously until the system completes processing.

On-Screen Message: None.

Audio/Voice Response: <Processing Sound> activated one time.

VOICE COMMAND: SUCCESS

300ms 100ms

“[Sucessfully processed voice command]”

How Activated: Your voice command was successfully processed.

LED Behavior: Ring LED blinks GREEN twice and sequences through

quickly.

On-Screen Message: Displayed results on the TV.

Audio/Voice Response: None.

VOICE COMMAND: FAILURE OR TIMEOUT

300ms 100ms

“I’m sorry, I couldn’t understand you.”

How Activated: The voice system did not understand your voice

command.

LED Behavior: Ring LED blinks RED twice and sequences through quickly.

On-Screen Message: Error screen displayed on the TV.

Audio/Voice Response: None.

VOICE COMMAND SYSTEM IS UNAVAILABLE

300ms 100ms

How Activated: You initiated voice control by pressing the push to talk

button and the voice system is not currently available.

LED Behavior: Ring and Microphone LED blinks RED two times, and then

holds RED. Sequence is quick.

On-Screen Message: None.

Audio/Voice Response: None.

BATTERY LIFE REMAINING IS 20%

300ms fade 300ms fade

“Your remote has 20% of its

battery charge remaining”

How Activated: You pick up your remote and the remaining battery life level is between 20% - 11%.

LED Behavior: Status LED slowly pulses RED. Sequence is quick and repeats a total of four times.

On-Screen Message: “Your remote has 20% of its battery charge remaining.”

Audio/Voice Response: None.

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