Citel EXTender PBXgateway Manuel de service

IP Dual Port PBXgateway

and Remote System

Administrator’s Guide

Document Number: M-4100-MUC Version: Rev AA

IP Dual Port PBXgateway and Remote System Administrator’s Guide 2

No part of this publication, including text, examples, diagrams, or icons, may be

reproduced, transmitted, or translated in any form or by any means, electronic,

mechanical, manual, optical, or otherwise, for any purpose, without prior written

permission of Citel Technologies.

Citel Technologies and its wholly-owned subsidiaries may have patents or pending

patents applications, trademarks, copyrights, or other intellectual property rights covering

subject matter in this publication. The furnishing of this document does not give the

recipient license to these patents, trademarks, copyrights, or other intellectual properties.

Trademark Information

Citel, Citel Technologies, the Citel logo, Citel EXTender™, Citel PBXgateway and The

VoIP Migration Company are trademarks or registered trademarks of Citel or its wholly-

owned subsidiaries in the United States and other jurisdictions. All other trademarks,

registered trademarks, and service marks are the property of their respective owners.

Accuracy Notice

Every effort was made to ensure that the information in this guide is complete and

accurate. However, Citel makes no representations or warranties, whether expressed or

implied, as to the accuracy or completeness of these materials and shall not be liable for

any loss or damage suffered or incurred as a result of reliance upon or use of them.

Information in this publication is subject to change without notice. Citel Technologies

reserves the right, without prior notice, to change the equipment, designs or

documentation referred to herein as it considers necessary.

Your Responsibility for your System’s Security

Toll fraud is the use of your telecommunications system by an unauthorized party, for

example, persons other than your company’s employees, agents, subcontractors, or

persons working on your company’s behalf. Please note that there may be a risk of toll

fraud associated with your telecommunications system and, if toll fraud occurs, it can

result in substantial additional charges for your telecommunications services.

You and your System Manager/System Administrator are responsible for the security of

your system such as programming and configuring your equipment to prevent

unauthorized use. The System Manager is also responsible for reading all installation,

instruction and system administration documents provided with this product in order to

understand fully the features that can introduce risk of toll fraud and the steps that can be

taken to reduce that risk. Citel Technologies does not warrant that this product is immune

from or will prevent unauthorized use of common-carrier telecommunications services or

facilities accessed through or connected to it. Citel Technologies will not be responsible

for any charges that result from such authorized use.

IP Dual Port PBXgateway and Remote System Administrator’s Guide 3

Symbols and Conventions

Important symbols and conventions used throughout this guide are shown below.

Icon Description

Important safety information. Ignoring this information may lead

to physical danger to people.

Information alerting you to potential loss of data or damage to

an application, system or device.

Highlights important information.

Contacting Citel Technologies

Mail Citel Technologies

3131 Elliott Avenue

Suite 250

Seattle, WA 98121

Citel Technologies

4040 Bowness Road NW

Calgary, AB T3B 3R7

Citel Technologies

4 Wheatcroft Business Park

Landmere Lane

Edwalton

Nottinghamshire

NG12 4DG UK

Email support@citel.com

Web www.citel.com

Telephone +1 877 248 3587 – select the support option

IP Dual Port PBXgateway and Remote System Administrator’s Guide 4

Products

The information contained within this document refers to the following products:

Part Number (North America) Description

E-4100G-SUC02 Dual Port PBXgateway

E-4100-RUC Single Port Remote

E-4100Z-RUC Single Port Remote with FXO

E-4100Z-RUC02 Dual Port Remote with FXO

Part Number (European Union) Description

E-4100G-SUC0241 Dual Port PBXgateway

E-4100-RUC41 Single Port Remote

E-4100Z-RUC41 Single Port Remote with FXO

E-4100Z-RUC0241 Dual Port Remote with FXO

Table 1: Product Part Numbers

Terms and Conventions

1. The Dual Port PBXgateway is a mutli-user communications device and is referred to

as the PBXgateway.

2. The Single Port Remote with FXO, the Dual Port Remote with FXO and the Single

Port Remote (without FXO) are referred to as the Remote. Unless otherwise stated,

instructions for the dual port version will also apply to the single port version. Images

and examples of the interface will show the dual port version.

3. The Management Console is the programming interface that is accessed through the

PC’s communications port and is referred to as the MC.

4. The Management Browser is the programming interface that is accessed through a

Web Browser and is referred to as the MB.

5. The corporate PBX (Private Branch Exchange), KTS (Key Telephone System) or KSU

(Key Service Unit) is the phone system currently used by the client. For simplicity,

they will all be referred to as the PBX.

IP Dual Port PBXgateway and Remote System Administrator’s Guide 5

Safety Information

WARNING - IMPORTANT SAFETY INSTRUCTIONS

6. Read and make sure you understand all warnings and instructions, including those

marked on the product.

7. Do not install this product near water. For example in a wet basement location.

8. Do not install this product, or associated wiring, during a lightning storm.

9. Do not overload wall outlets, as this can result in the risk of fire or electrical shock.

10. Do not attach the power supply cord to building surfaces. Do not allow anything to rest

on the power cord. Do not place this product where anyone can step on the cord.

11. Do not touch non-insulated wires or terminals unless the telephone wiring has been

disconnected at the network interface.

12. Unplug the product from the wall outlet before cleaning. Use a damp cloth for

cleaning. Do not use liquid or aerosol cleaners.

13. Do not operate the system if a chemical or gas leakage is suspected in the area. Use

a telephone located in another safe area to report the trouble.

14. The mains supply AC/DC adaptor must only be used in an easily accessible outlet.

15. Do not open the PBXgateway or Remote. There are no user-serviceable parts inside.

Only an authorized technician should open the unit for required maintenance or

upgrading purposes.

Power Surges

Sudden surges in electrical current can damage sensitive equipment. To reduce the

risk of damage to your equipment caused by lightening strikes, for example, install

a surge protector between your equipment and both the AC power outlet, as well

as, the telephone line.

IP Dual Port PBXgateway and Remote System Administrator’s Guide 6

Contents

1OVERVIEW........................................................................................................................... 10

What is the IP Dual Port PBXgateway and Remote?........................................................ 10

What does it do?................................................................................................................10

How does it do that?.......................................................................................................... 10

Compatible products.......................................................................................................... 11

What’s in the box? ............................................................................................................. 12

More information................................................................................................................12

2PLANNING AND PREREQUISITES ........................................................................................... 13

You Need to Check ........................................................................................................... 13

You Need to Know............................................................................................................. 14

You Need to Have ............................................................................................................. 14

You Need to Point Out....................................................................................................... 15

3INSTALLING THE PBXGATEWAY AND REMOTE....................................................................... 16

Installation Diagram........................................................................................................... 16

Physical Installation ...........................................................................................................17

Removal............................................................................................................................. 18

4CONNECTING TO THE PBXGATEWAY AND REMOTE................................................................ 19

Management Console ....................................................................................................... 19

Direct Serial Connection .......................................................................................... 19

Hints for Making a Successful Connection .............................................................. 21

Using the Management Console ............................................................................. 22

Command Keys ....................................................................................................... 23

Telnet Connection.................................................................................................... 24

Management Browser ....................................................................................................... 25

Connecting to the Management Browser ................................................................ 25

Enabling the Management Browser ........................................................................ 25

Configuring the Management Browser Parameters ................................................ 26

Using the Management Browser ............................................................................. 27

5CONFIGURING THE PBXGATEWAY AND REMOTE ................................................................... 28

Initial configuration............................................................................................................. 28

The Setup Wizard .................................................................................................... 28

Changing Passwords......................................................................................................... 28

Administrator Password........................................................................................... 28

Rebooting the PBXgateway or Remote............................................................................. 29

From the Management Console .............................................................................. 29

From the Management Browser .............................................................................. 29

Essential Configuration - Quick Reference ....................................................................... 30

Advanced Configuration – Quick Reference ..................................................................... 31

Essential Configuration – PBXgateway............................................................................. 33

Essential Port Setup ................................................................................................ 33

Essential IP Parameters – LAN Address................................................................. 36

Essential IP Parameters – Telnet, Rlogin and FTP................................................. 37

Essential Configuration – Remote..................................................................................... 38

IP Dual Port PBXgateway and Remote System Administrator’s Guide 7

Essential Port Setup ................................................................................................ 38

Essential Connect Parameters ................................................................................ 39

Essential IP Parameters – LAN Address................................................................. 40

Essential IP Parameters – Telnet, Rlogin and FTP................................................. 41

Essential Configuration of the Analog Port.............................................................. 42

Advanced Configuration – PBXgateway ........................................................................... 45

Advanced Port Setup............................................................................................... 45

Advanced System Parameters – System Name/Connect Speed ........................... 46

Advanced System Utilities – Time and Date ........................................................... 47

Advanced System Utilities – Administrator Password............................................. 47

Advanced System Utilities – Administrator Password............................................. 48

Advanced IP Parameters – Prioritizing Voice (DiffServ) ......................................... 49

Advanced IP Parameters – Static Routes ............................................................... 50

Advanced IP Parameters – DNS ............................................................................. 51

Advanced Configuration – Remote ................................................................................... 52

Advanced Port Setup............................................................................................... 52

Advanced Call Suspend Setup................................................................................ 54

Advanced System Parameters – System Settings.................................................. 56

Advanced System Utilities – Time and Date ........................................................... 57

Advanced System Utilities – Administrator Password............................................. 57

Advanced System Utilities – Administrator Password............................................. 58

Advanced IP Parameters – Static Routes ............................................................... 58

Advanced IP Parameters – Static Routes ............................................................... 59

Advanced IP Parameters – DNS ............................................................................. 60

6OTHER MI PARAMETERS...................................................................................................... 61

7CALCULATING BANDWIDTH REQUIREMENTS: ........................................................................ 63

Determining the Number of Users..................................................................................... 63

Determining Voice Compression....................................................................................... 63

Selecting a Compression Method............................................................................ 63

Bandwidth Management Formula............................................................................ 64

8USING SNMP...................................................................................................................... 65

MI Status Menu vs. MIB Group Table ............................................................................... 66

Major Groups of the Remote MIB............................................................................ 67

MIB Group Tables ............................................................................................................. 68

SNMP Setup......................................................................................................................71

Set Up Steps............................................................................................................ 71

Installing the MIB Files............................................................................................. 71

Setting the Community Password ........................................................................... 71

Configuring the Trap Host........................................................................................ 72

Defining a Fatal Trap ............................................................................................... 72

Defining an Error Trap ............................................................................................. 72

Defining a Warning Trap.......................................................................................... 73

Defining an Info Trap ............................................................................................... 73

Viewing the Customized Alarm Log......................................................................... 73

Using SNMP to monitor and Troubleshoot Problems.............................................. 74

9USING SYSLOG.................................................................................................................... 75

Configuring Syslog ............................................................................................................ 75

The log priority definitions:................................................................................................. 76

Third Party Application for Syslog ..................................................................................... 76

IP Dual Port PBXgateway and Remote System Administrator’s Guide 8

10 TROUBLESHOOTING............................................................................................................. 77

Baseline Checklist ............................................................................................................. 77

Network Checklist .................................................................................................... 77

PBXgateway Checklist............................................................................................. 77

Remote Checklist..................................................................................................... 78

Status LEDs....................................................................................................................... 78

Power Up Sequence................................................................................................ 78

Power up LED Sequence ........................................................................................ 79

Trouble Shooting Procedures............................................................................................ 80

System Status LEDs................................................................................................ 80

Port Status LED ....................................................................................................... 80

Resetting the Port .................................................................................................... 81

Analog Port Status LEDs ......................................................................................... 81

Test the IP Connection ............................................................................................ 82

Voice Quality Expectations................................................................................................ 82

Echo Problems ........................................................................................................ 83

Status Menus..................................................................................................................... 85

Ethernet Interface .................................................................................................... 85

IP Received Packet Statistics.................................................................................. 85

Active IP Connections.............................................................................................. 86

ARP Table................................................................................................................ 86

IP Route Table......................................................................................................... 87

General Information Screen..................................................................................... 87

Remote Phone System Messages .................................................................................... 88

11 CONNECTING TO OTHER CITEL PRODUCTS ........................................................................... 89

Software Compatibility....................................................................................................... 89

12 FILE MANAGEMENT AND SYSTEM UPGRADES........................................................................ 91

Flash Files ......................................................................................................................... 91

Configuration File Management ........................................................................................ 91

Changing the Active Configuration File ................................................................... 91

Edit Non-active Configuration Files ......................................................................... 92

Creating a New Configuration File........................................................................... 92

Upgrading the Software..................................................................................................... 93

File Management............................................................................................................... 93

Examining the Flash File System ............................................................................ 93

Saving the Active Image File as the Default............................................................ 94

Querying Flash File System..................................................................................... 94

Deleting Outdated Files ........................................................................................... 95

Optimizing the Flash File System ............................................................................ 95

File Upload......................................................................................................................... 96

Via FTP.................................................................................................................... 96

Via FTP Client.......................................................................................................... 97

Via Zmodem Console Upload.................................................................................. 99

Via In-Band Upload................................................................................................ 100

File Upgrade .......................................................................................................... 101

APPENDIX A: REMOTE TELEPHONE MANAGEMENT INTERFACE................................................................. 102

Accessing the Phone-Set Interface ....................................................................... 102

Menu Legend......................................................................................................... 102

Menu Map.............................................................................................................. 103

IP Dual Port PBXgateway and Remote System Administrator’s Guide 9

APPENDIX B: TECHNICAL SPECIFICATIONS.............................................................................................. 104

APPENDIX C: REGULATORY AND COMPLIANCE ........................................................................................ 105

Compliance and Regulatory Statements......................................................................... 105

EN55022 and CISPR22 Statement ....................................................................... 105

FCC Part 15 Statement ......................................................................................... 105

FCC Part 68 Statement ......................................................................................... 105

The Ringer Equivalence Number (REN) ............................................................... 106

Problems, Repair and Warranty ............................................................................ 106

Industry Canada Statements ................................................................................. 106

Notice d'Industrie Canada ..................................................................................... 107

Indice d’équivalence de la sonnerie (IES) ............................................................. 107

Making Changes or Modifications ......................................................................... 108

Protection of the Environment – The WEEE Directive .................................................... 108

APPENDIX D: SUPPORTED TELEPHONES ................................................................................................. 109

APPENDIX E: GLOSSARY OF TERMS........................................................................................................ 111

IP Dual Port PBXgateway and Remote System Administrator’s Guide 10

1 OVERVIEW

What is the IP Dual Port PBXgateway and Remote?

The PBXgateway is a two-user telephony device providing remote teleworkers with

seamless connectivity to the corporate PBX and all of the associated functionality. The

PBXgateway connects to the PBX and the user connects to an Remote at the remote site.

Teleworkers, typically working from an off-site location, can place or receive calls through

the corporate PBX as if they were at the main office.

What does it do?

Citel Technologies EXTender products allow workers at branch offices or home offices to

interact with the corporate PBX as if they were on-site. A simple IP connection will deliver

the voice path and telephony features over the IP network to the corporate head office.

The physical location of the worker will be completely transparent.

How does it do that?

The digital telephone connects to the Remote via an RJ-45 telephone jack and the

telephone traffic is sent out to the LAN via a 10/100BaseT Ethernet connection to a

PBXgateway at the corporate office. An optional PSTN FXO port on the Remote offers a

separate analog connection direct to the PSTN. This can be used for local dialing or

contacting local emergency services.

IP Network

PSTN LAN

Router Router

IP Dual or

Port Single

EXTender 4100

(Remote)

IP Dual Port

PBXgateway

(PBXgateway)

FXO Port

(optional)

Digital

Telephone

PBX / KTS / KSU

Figure 1: Connection Diagram

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