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Cisco Unified Communications Manager

Configuration Guide for the

Cisco TelePresence System

December, 2010

Text Part Number: OL-21851-01

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System



Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System

OL-21851-01

CONTENTS

Preface i

Contents i-i

Objective i

Audience i

Document Organization ii

Notices ii

What’s New ii

Related Documentation ix

Obtaining Documentation and Submitting a Service Request x

Configuring Cisco Unified Communications Manager for the Cisco TelePresence System 1-1

Contents 1-1

Overview 1-2

Logging into the Cisco Unified CM Administrator 1-2

Configuring the Options File 1-3

Adding a Cisco TelePresence Device 1-4

Creating a New Cisco TelePresence Device 1-5

Adding a New Phone as a Cisco TelePresence Device 1-5

Finding a Phone 1-5

Configuring a Cisco TelePresence Device 1-6

Device Information 1-6

Protocol Specific Information 1-8

Certification Authority Proxy Function (CAPF) Information 1-9

MLPP Information 1-10

Product Specific Configuration Layout 1-10

Product Specific Configuration Layout Window 1-11

Optional Hardware 1-16

Contents

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01

Auxiliary Control Unit 1-18

Dial Plan Information 1-18

Directory Number 1-19

Global Location 1-19

Secure Shell Information 1-20

External CTS Log Destination 1-21

SNMP Configuration Parameters 1-23

SNMP Trap Receive Parameters 1-25

Managing SNMP MIBs and SNMP Traps 1-26

Saving Your Settings 1-26

Configuring Phone Security Profile Information 1-26

Adding a New Phone Security Profile for CTS 1-26

Configuring the Phone Security Profile 1-27

SIP Phone Security Profile Information 1-27

Phone Security Profile CAPF Information 1-29

Parameters Used in Phone Field 1-30

Assigning a Directory Number to the CiscoTelePresence Device 1-30

Configuring the Access Directory Number 1-31

Association Information 1-31

Configuring the Directory Number for the Cisco TelePresence Device 1-32

Directory Number Information 1-32

Directory Number Settings 1-33

AAR Settings 1-34

Call Forward and Call Pickup Settings 1-34

MLPP Alternate Party Settings 1-35

Line Settings for All Devices 1-35

Line X on Device X1-36

Multiple Call/Call Waiting Settings on Device X1-37

Forwarded Call Information Display on Device X1-37

Assigning a Directory Number for the Shared-Line Cisco Unified IP Phone 1-38

Adding a New Directory Number 1-38

Configuring the Directory Number for a Shared Line 1-38

Directory Number Information 1-39

Directory Number Settings 1-39

Call Forward and Call Pickup Settings 1-39

MLPP Information 1-40

Contents

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System

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Line X on Device X1-40

Multiple Call/Call Waiting Settings on Device X1-40

Forwarded Call Information Display on Device X1-40

Configuring Additional Settings 1-40

Updating SIP Profile Media Ports 1-40

Where to Go Next 1-40

Configuring the Cisco Unified IP Phone for MIDlets 2-1

Contents 2-1

ImportantNotes 2-1

Configuring the Cisco Unified IP Phone 2-2

Adding a New Phone 2-2

Managing Cisco Unified IP Phones 2-3

Device Information 2-4

Protocol Specific Information 2-7

Certification Authority Proxy Function (CAPF) Information 2-7

Expansion Module Information 2-8

External Data Locations Information 2-8

Extension Information 2-10

MLPP Information 2-11

Do Not Disturb 2-11

Secure Shell Information 2-11

Product Specific Configuration Layout 2-11

Configuring MIDlets 2-14

Uploading Filesto the Cisco Unified CM TFTP Directory 2-14

Downloading Cisco TelePresence MIDletPhone Application .jad and .jar Files from

Cisco.com 2-15

Uploading Cisco TelePresence MIDlet Phone Application .jad and .jar files to

Cisco Unified CM 2-15

Creating MIDlets IP Phone Service in Cisco Unified CM 2-16

Configuring the MIDlets IP Phone Interface 2-17

Setting Phone URL Parameters for MIDlets 2-18

Configuring a Remote Phone 2-18

Where to Go Next 2-20

Verifying and Troubleshooting the Cisco TelePresence System Configuration 3-1

Contents 3-1

Verifying Your Configuration 3-1

Contents

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01

Troubleshooting Your Configuration 3-2

Managing Passwords 3-8

Resetting Your Cisco Unified CM Secure Shell Password 3-8

Resetting Administratorand SecurityPasswords 3-8

Resetting Your CTS Codec Password 3-9

Managing Phone Reset and Codec Connectivity 3-11

Information About Phone Reset 3-11

Resetting the Cisco Unified IP Phone 7970 Series 3-12

Synchronizing a Phone 3-12

Resetting the Cisco Unified IP Phone 7970 Series Factory Image 3-13

Restoring Connectivity to the Codec 3-13

Related Information 3-14

Managing Cisco Unified IP Phone Features 4-1

Contents 4-1

Changing the Cisco Phone User Interface Screen Background 4-1

Prerequisites 4-1

Checking for TFTP Service 4-2

Checking for Background Files 4-2

Adding Background Files to Cisco Unified Communications Manager 4-3

Setting Background Images on the Cisco TelePresence Phone 4-3

Managing the Speed-Dial Directory 4-4

Speed Dialing on the CTS Cisco Unified IP Phone 4-4

Adding Speed-DialNumbers 4-4

Speed Dial User Options 4-5

Configuring MIDlets-Enabled Features 5-1

Contents 5-1

One Phone Per Office 5-1

Cisco EmergencyResponder Overview 5-2

Enabling the One Phone Per Office Feature 5-2

Managing the Switch 5-2

Enabling One Phone Per Office 5-3

Monitoring the One Phone Per Office Feature 5-3

T1 Support Extended Reach 5-3

Quality Per Display - 720p (Lite) 5-4

Self View Control 5-5

Contents

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System

OL-21851-01

Self View Control Feature Behavior 5-5

Shroud Lights 5-5

Answering Calls 5-5

Dismissing Calls 5-6

Concurrent Feature Support 5-6

Related Self View Feature Information 5-6

Conference Control Protocol (CCP) VPN Security Solution 5-6

Related CCP VPN Feature Information 5-6

Where to Go Next 5-7

Setting Up the Room to Use Cisco TelePresence Manager 6-1

Contents 6-1

Configuring Microsoft Messaging Software for Cisco TelePresence Manager 6-2

Prerequisites 6-2

Configuring Microsoft Exchange for CTS Manager 6-4

Downloading a Microsoft Exchange Certificate 6-4

Deploying Microsoft Exchange 2003 6-5

Deploying Microsoft Exchange 2007 and 2010 EWS 6-5

Migrating Microsoft Exchange Servers 6-9

Migrating from Exchange Server 2003 to 2007 6-9

Migrating From Exchange Server 2007 to 2010 6-11

Migrating from Exchange 2003 to Exchange 2007 or 2010 6-11

Configuring IBM Domino for CTS-Manager 6-12

Directory Assistance in a Domino Deployment 6-13

Configuring Cisco Unified CM for Cisco TelePresence Manager 6-13

Prerequisites 6-14

Downloading a Cisco Unified Communications Manager Certificate 6-15

Creating an Application User for CTS Manager 6-15

Adding CTS Endpoints and Cisco Unified IP Phone Devices 6-16

Configuring Cisco Unified CM Server Names 6-17

Configuring the Options File 6-18

Adding a Cisco TelePresence Device 6-18

Downloading Device Packs 6-19

Installing the Device 6-19

Testing Cisco Unified CM with the Pre-Qualification Assistant 6-20

Where to Go Next 6-21

Contents

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01

MIBs, RFCs, and SNMP Trap Messages for the Cisco TelePresence System A-1

Contents A-1

CTS SNMP Trap Message Matrix A-1

Configuration Management Messages A-3

Peripheral Status Messages A-4

Event HistoryMessages A-8

Trap Notification Messages A-9

Cisco TelePresence Call (CTPC) MIBs A-9

Call Attributes MIBs A-10

Call Configuration Group MIBs A-11

CTPC Configuration Examples A-11

Call Information Group MIBs A-12

Call Receive and TransmitMIBs A-13

Cisco Unified Communications Manager Call MIBs A-13

Call Management Connection Status MIBs A-13

Call Management System Response Code MIBs A-14

Remote Device Type MIBs A-14

Codec Type MIBs A-15

Call Statistics Group MIBs A-15

CTPC Statistics Group MIB A-15

CTPC Statistics Objects and Tables A-16

CTPC Statistics Stream Type Table MIB A-17

CTPC Statistics Stream SourceTable MIB A-17

Call Event History Group MIBs A-19

Call Notification Group MIBs A-19

Call Statistics Trap Notification Examples A-19

Supported Call States MIBs A-20

SNMP Objects Value Persistence A-21

SNMP Objects Value Persistence CLI A-21

SNMP Special Characters A-22

Satellite Licenses for the Cisco TelePresence System B-1

Contents B-1

Cisco TelePresence overSatellite Networks B-1

Supported CTS Devices B-2

Supported CTS Software B-2

Contents

vii

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System

OL-21851-01

Supported Satellite Bandwidth B-2

Satellite Security B-2

Ordering a Satellite License B-3

Loading a Satellite License on Cisco Unified CM B-3

Identifying the CTS Satellite Endpoints B-4

Enabling the Satellite Feature B-4

Product Specific Configuration Layout Help C-1

Contents C-1

LOSSARY

Contents

viii

Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01

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