Cisco Prisma II Manuel de service

Prisma II 2.5G 2:1 bdr-I Receiver and

Prisma II Chassis Issue Technical

Bulletin

Overview

Customers using the Prisma® II 2.5G 2:1 bdr-I Receiver may experience

communication problems with the receiver when installed in a Prisma II Chassis

configured with an ID ending in 2 through 5.

Purpose

The purpose of this document is to inform users of the Prisma II 2.5G 2:1 bdr-I

Receiver, part numbers 4018935 and 4018938, of possible problems with the

receiver when used with chassis ID ending in 2 through 5. This technical bulletin

defines the issue and provides the corrective measures that should be taken by

qualified and skilled personnel.

Audience

This technical bulletin applies to system engineers, managers, and customers who

are responsible for operating or maintaining Prisma II equipment.

Qualified Personnel

Only appropriately qualified and skilled service personnel should attempt to

install, operate, maintain, and service this product.

WARNING:

Allow only qualified and skilled personnel to install, operate, maintain, and

service this product. Otherwise, personal injury or equipment damage may

occur.

Issue

It has been determined that the new Prisma II 2.5G 2:1 bdr-I Receiver has the two

chassis ID pins swapped on the main PCB resulting in the module not being able

to communicate with an ICIM or LCM when installed in a chassis configured with

an ID ending in 2 through 5. This issue was not observed with chassis IDs ending

in 0, 1 and 6-9.

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Overview

Resolution

For the units that exhibit this behavior, a software update has been made available

to correct this issue. Refer to the Software Upgrade Procedure (on page 3).

Safe Operation for Software Controlling Optical Transmission

Equipment

If this manual discusses software, the software described is used to monitor

and/or control ours and other vendors’ electrical and optical equipment designed

to transmit video, voice, or data signals. Certain safety precautions must be

observed when operating equipment of this nature.

For equipment specific safety requirements, refer to the appropriate section of the

equipment documentation.

For safe operation of this software, refer to the following warnings.

WARNING:

Ensure that all optical connections are complete or terminated before

using this equipment to remotely control a laser device. An optical or laser

device can pose a hazard to remotely located personnel when operated

without their knowledge.

Allow only personnel trained in laser safety to operate this software.

Otherwise, injuries to personnel may occur.

Restrict access of this software to authorized personnel only.

Install this software in equipment that is located in a restricted access area.

In This Document

Software Upgrade Procedure.................................................................................... 3

Pre-Work Procedure................................................................................................... 4

Upgrade Procedure .................................................................................................... 5

Setting Up An FTP Server........................................................................................ 11



For Information......................................................................................................... 18

78-4032387-01 Rev C 3

Software Upgrade Procedure

Scope

Upgrading a Prisma II module (CCB3-based or equivalent) involves using a

Windows application called the Prisma II Software Upgrade Program (SOUP) and

an FTP server that contains the current entire Prisma II software release.

SOUP is a user-friendly application that allows users to perform software upgrades

on Prisma II modules. The SOUP utility simplifies the software upgrade process by

providing a graphical user interface (GUI) that requires little training and eliminates

equipment downtime.

When connected to an ICIM2, the program shows the user the current versions of

software on all modules and allows the user to download and activate new versions

from system release files. The SOUP utility works with the ICIM2 to send the binary

image files and appropriate commands to the modules to upgrade their software.

As the modules are being upgraded, the SOUP utility displays relevant progress

information for the user.

Applicability

This procedure specifically applies to upgrading bdr-I modules from 1.01.10 to

1.01.11 to fix the chassis ID recognition problem.

Reference Documents

Prisma II XD Platform System Guide, System Release 2.03, part number 4025479

Prisma II Software Upgrade Program (SOUP, V2.00)

Cerberus or equivalent FTP Server software (if FTP server not available).

Equipment

Computer with Prisma II Software Upgrade Program (SOUP V2.00) installed

Access to an FTP server. Can be on same computer as above or a computer

where an FTP server can be installed and accessed

Prisma II ICIM (R013 or better) (optional)

Prisma II ICIM2

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Pre-Work Procedure

If the bdr-I modules to be upgraded are in a chassis ID ending with 0, 1, 6, 7, 8 or 9

(e.g., 01, 16, etc), then skip ahead to Procedure; otherwise, the following steps must

be performed to make the bdr-I modules visible to the ICIM2.

Making the bdr-I Module Visible to ICIM2

There are several ways to make the bdr-I modules visible to the ICIM2.

1Set the chassis ID to a value that the bdr-I modules work with (e.g., 11) and cycle

power on the bdr-I module by removing or inserting the module.

Important: This will cause a temporary outage.

2Daisy-chain a second chassis (with fan tray and power supply) to the first chassis

and set its ID to the value the bdr-I module thinks it is (see table below). This will

not cause an outage, but may not be workable depending on the customer’s SMC

layout.

Physically installed in chassis

Thinks it is in chassis

02, 12, 22, 32, … 04, 14, 24, 34, …

03, 13, 23, 33, … 05, 15, 25, 35, …

04, 14, 24, 34, … 02, 12, 22, 32, …

05, 15, 25, 35, … 03, 13, 23, 33, …

3Set the ID bits to a legal unused value and use an ICIM (not ICIM2) to force the

bdr-I modules to read the new ID settings. This will not cause an outage, but may

impact the customer’s SMC layout.

4Install the ICIM (not ICIM2) in the domain. Only one ICIM type module can be

installed in a domain at any given time.

5Set the chassis ID switches to a legal value.

6Send the Update Address command via the ICIM.

a. Press the ICIM button.

b. Press the DOWN button three times to highlight “Update Adr”.

c. Press the SEL button (all module LEDs should blink). All modules will now

be at the new chassis ID.

d. Remove the ICIM.

78-4032387-01 Rev C 5

Upgrade Procedure

1Verify that Prisma II chassis contains an ICIM2, and that the ICIM2’s domain

contains the modules to be updated.

2Set up the RS-232 interface to the ICIM2.

Note: this interface will be used to change and/or read settings such as IP

address, gateway address, subnet mask, etc.

3Open a Hyperterm session and set up a COM port as follows:

Baud: 9600

No of data bits: 8

Parity: N

Stop bits: 1

Flow control: None

4Connect an RS-232 cable from a COM port on the PC to the RS-232 port of the

ICIM2.

5Press Enter and verify a response from the ICIM2. If no response, cycle power

on the ICIM2 and observe the Hyperterm display. The messages from the ICIM2

boot process should be visible.

6Set up an FTP server. If an FTP server not available, refer to Setting Up FTP

Server Software on Your Local Computer (on page 11) for information about

installing and setting up an FTP server using Cerberus.

7Add an account to the FTP server, specifying a username and a password.

Note: An account without a password will not work.

8Install SOUP. If SOUP is not present on PC, install it. For general information,

refer to Prisma II XD Platform System Guide, System Release 2.03, part number

4025479. The revision being used in this procedure is 2.01.

9Establish an IP connection with the ICIM2.

Obtain theICIM2IPaddress

1Using the RS-232 interface and Hyperterm, log into the ICIM2 with a valid

username and password.

2Type CLI and press Enter.

3Type ICIM and press Enter.

4Type SHOW IP and press Enter. The ICIM2 IP address will be shown.

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Upgrade Procedure

PingingtheICIM2

1From the PC containing SOUP, ping the ICIM2.

2On the Windows desktop, select: Start -> Run.

3Type cmd and press Enter.

4Type ping xxx.xxx.xxx.xxx and press Enter where xxx.xxx.xxx.xxx is the IP

address of the ICIM2.

5If the response is “Reply from xxx.xxx.xxx.xxx …”, then the connection is good.

If the response is “Request timed out.”, then the connection failed, and support

from the IT group is needed.

Changing the IP Settings

The IT group may need to change the IP settings on the ICIM2. The following are

the commands most likely needed to do this.

1Set IP xxx.xxx.xxx.xxx and press Enter. This will set the IP address of the ICIM2.

2Set gateway xxx.xxx.xxx.254 and press Enter. This will set the gateway address

of the ICIM2. It is usually the same as the IP address except for the last octet,

which is usually 254.

3Set subnet 255.255.255.0 and press Enter. This is the most common subnet mask

used. IT should know if a different mask is needed.

4Reboot the ICIM2 module by pulling it from the chassis far enough to remove

power, re-install module, and wait for the boot process to complete.

5Go back to Pinging the ICIM2 to re-attempt to ping the ICIM2.

78-4032387-01 Rev C 7

Upgrade Procedure

Downloading the New Firmware

1Double-click SOUPLauncher.

Result: The following screen appears.

ICIM IP: Enter the IP address of ICIM2 module.

User Name: Enter the username of valid account on the ICIM2.

Auth Level: 3

Setting Up the SNMP Connection

1Enter the appropriate SNMP read string. If it’s unknown, enter “prismaread”.

2Enter the appropriate SNMP write string. If it’s unknown, enter “prismawrite”.

3Verify IP connectivity and SNMP setup by clicking on “Test SNMP”. If the

message “SNMP Connection OK” is displayed, go to Setting Up the FTP

Connection (on page 8).

4Obtain the SNMP read and write string from the ICIM2.

a. Log into the ICIM2 using Hyperterm.

b. Type CLI and press Enter.

c. Type ICIM and press Enter.

d. Type SHOW COMMREAD and press Enter.

e. The SNMP read string should be displayed. Record it for later use.

f. Type SHOW COMMWRITE and press Enter.

g. The SNMP write string should be displayed. Record it for later use.

h. Re-attempt to set up the SNMP connection.

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Upgrade Procedure

Setting Up the FTP Connection

1Enter the IP address of the FTP server in the “FTP Host:” cell.

2Enter the FTP User and FTP Password for the account set up earlier.

3Enter the directory on the FTP server that contains the current Prisma II release

files.

4Verify the FTP connection by clicking on “Test FTP”. The message “FTP

Connection OK” should be displayed. If not, then troubleshoot the FTP

connection. The FTP server should be able to ping the ICIM2.

5Click OK.

6SOUP should display a list of the installed Prisma II modules.

Result: The following screen or one similar appears.

7SOUP should identify the modules in need of updating by placing a check in the

box in the first column. If any modules are identified for updating that the

operator does not wish to upgrade at this time, unselect these modules.

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Upgrade Procedure

8Click Download + Activate.

Result: The following screen or one similar appears.

9Click Start.

10 The new firmware should start downloading.

Result: The following screen or one similar appears.

11 When the download(s) are finished, the firmware will be activated, and the

module(s) will be rebooted.

Result: The following screen appears after successfully upgrading the modules.

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Upgrade Procedure

12 Click Close.

Result: The following screen appears after the modules have been successfully

upgraded, and should reflect the new versions of the firmware just downloaded.

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