Cisco CP-7931G Manuel utilisateur
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone 7931G
User Guide for Cisco Unified
Communications Manager 8.5(1)
(SCCP and SIP)
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 5
An Overview of Your Phone 9
Understanding Buttons and Hardware 9
Understanding Lines and Calls 13
Understanding Line and Call Icons 14
Understanding Phone Screen Features 15
Accessing the Application Menu 17
Accessing the Help System on Your Phone 17
Understanding Feature Availability 17
Understanding SIP vs. SCCP 18
Basic Call Handling 19
Placing a Call—Basic Options 19
Placing a Call—Additional Options 20
Answering a Call 23
Ending a Call 24
Using Hold and Resume 24
Using Mute 25
Switching Between Multiple Calls 26
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Switching an In-Progress Call to Another Phone 26
Transferring Calls 27
Sending a Call to a Voice-Message System 28
Forwarding Calls to Another Number 29
Using Do Not Disturb 30
Making Conference Calls 31
Using Conference Features 31
Viewing or Removing Conference Participants 35
Placing or Receiving Intercom Calls 35
Advanced Call Handling 37
Speed Dialing 37
Picking Up a Redirected Call on Your Phone 39
Storing and Retrieving Parked Calls 40
Logging Out of Hunt Groups 41
Using a Shared Line 42
Understanding Shared Lines 42
Working with Shared Lines 42
Using BLF to Determine a Line State 43
Making and Receiving Secure Calls 44
Tracing Suspicious Calls 46
Prioritizing Critical Calls 46
Using Cisco Extension Mobility 47
Managing Business Calls Using a Single Phone Number 49
Using a Handset, Headset, and Speakerphone 53
Using a Handset 53
Using a Headset 53
Using a Speakerphone 54
Using AutoAnswer with a Headset or Speakerphone 55
Changing Phone Settings 57
Customizing Rings and Message Indicators 57
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) v
Customizing the Phone Screen 58
Using Call Logs and Directories 59
Using Call Logs 59
Directory Dialing 61
Using Corporate Directory on Your Phone 62
Using Personal Directory on Your Phone 63
Accessing Voice Messages 65
Using the User Options Web Pages 67
Accessing Your User Options Web Pages 67
Configuring Features and Services on the Web 68
Using Personal Directory on the Web 68
Setting Up Speed Dials on the Web 71
Setting Up Phone Services on the Web 72
Controlling User Settings on the Web 73
Controlling Line Settings on the Web 74
Setting Up Phones and Access Lists for Mobile Connect 77
Using Cisco WebDialer 80
Understanding Additional Configuration Options 83
Troubleshooting Your Phone 85
General Troubleshooting 85
Viewing Phone Administration Data 86
Using the Quality Reporting Tool 86
Cisco One-Year Limited Hardware Warranty Terms 87
Index 89
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Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.
If you want to... Then
Explore your phone on your own Press ()> on the phone when you need
assistance.
Review important safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 5.
Use your phone after it is installed See An Overview of Your Phone, page 9.
Learn about the buttons and softkeys See Understanding Buttons and Hardware, page 9.
Make calls See Placing a Call—Basic Options, page 19.
Put calls on hold See Using Hold and Resume, page 24.
Mute calls See Using Mute, page 25.
Transfer calls See Transferring Calls, page 27.
Make conference calls See Making Conference Calls, page 31.
Set up speed dialing See Speed Dialing, page 37.
Share a phone number See Picking Up a Redirected Call on Your Phone, page 39.
User your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 53.
Change the ring or call volume See Customizing Rings and Message Indicators, page 57.
View your missed calls See Using Call Logs, page 59.
Listen to your voice messages See Accessing Voice Messages, page 65.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
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Finding Additional Information
• You can access the most current Cisco Unified IP Phone documentation at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
• You can access the Cisco website at this URL:
http://www.cisco.com/
• You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/
7900_ssllic.html
• Cisco international websites:
Allows access to international Cisco websites from www.cisco.com by clicking on the Worldwide
[change] link at the top of the web page.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise can still occur. In these cases, Cisco recommends that you take
one or more of these actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Getting Started
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 3
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications
Manager 8.5(1) (SCCP and SIP) applicable laws and regulations. If you are unable to comply with U.S.
and local laws, return this product immediately.
Further information regarding U.S. export regulations can be found at this URL:
http://www.access.gpo.gov/bis/ear/ear_data.html
Accessibility Features
The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the
blind, and the hearing and mobility impaired.
For detailed information about the features on these phones, see Accessibility Features for the Cisco
Unified IP Phone 7900 Series.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
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