Cisco 8832 Manuel utilisateur

Calls

•Make Calls, on page 1

•Answer Calls, on page 3

•Mute Your Call, on page 5

•Hold Calls, on page 6

•Forward Calls, on page 6

•Transfer Calls, on page 8

•Conference Calls and Meetings, on page 9

•Record a Call, on page 10

•Instant Message and Presence Contacts, on page 10

•Page a Group of Phones (Multicast Paging), on page 12

•Call Center Features, on page 12

Make Calls

Your phone works just like a regular phone. But we make it easier for you to make calls.

Make a Call

Use your phone just like any other phone to make a call.

Procedure

Enter a number and press Call.

Make an Emergency Call

Use your phone to make an emergency call, similar to any other call. When you dial the emergency number,

your emergency services get your phone number and location so that they can assist you.

Calls

If your call disconnects, the emergency services can call you back.

Note

Before you begin

Your phone must be set up to obtain your physical location. Emergency services personnel need your location

to find you when you make an emergency call.

Procedure

Enter the emergency number and press Call.

Redial a Number

You can call the most recently dialed phone number.

Procedure

Step 1 Press Redial.

By default, the Redial softkey doesn't display on the phone screen. Contact your administrator to configure

it.

Step 2 Select the call record from the Placed calls list and press Call.

You can also access the Placed calls list from Information and settings >Recents >Placed calls.

Speed Dial

Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You

can configure the speed dial from the phone screen and also from the phone web page.

You can edit, delete, and validate a speed-dial code.

Assign a Speed-Dial Code from the Phone Screen

You can configure a speed-dial index from your phone screen. You can also assign a speed-dial code from

the phone web page.

Procedure

Step 1 Press Settings.

Step 2 Select Speed dials.

Calls

Redial a Number

Step 3 Scroll to an unassigned speed-dial index.

Step 4 Press Edit and do one of the following:

• Enter the name and number.

• Select Option >Add from contacts to select a contact from the address book.

Step 5 Press Save.

Make a Call with a Speed-Dial Code

Before you begin

Set up speed-dial codes on the phone web page or from your phone screen.

Procedure

Enter the speed-dial code and press Call.

Dial an International Number

You can dial international calls when you prefix the phone number with a plus (+) sign.

Procedure

Step 1 Press and hold star (*) for at least 1 second.

The plus (+) sign is displayed as the first digit in the phone number.

Step 2 Enter the phone number.

Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call.

Secure Calls

Your administrator can take steps to protect your calls from tampering by people outside your company. When

a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your

phone is configured, you may have to sign on before you make a call or before a security tone plays over your

handset.

Answer Calls

Your Cisco phone works just like a regular phone. But we make it easier for you to answer calls.

Calls

Make a Call with a Speed-Dial Code

Answer a Call

Procedure

Press Answer.

Answer Call Waiting on Your Conference Phone

When you're on an active call, you know that a call is waiting when you hear a single beep and see a message

on the conference phone screen.

Procedure

Press Answer.

Decline a Call

You can send a ringing call to your voicemail system (if configured) or to a preset phone number. If not set

up, the call is rejected and the caller hears a busy tone.

Silence an Incoming Call

You can silence an incoming call when you are busy and don't want to be disturbed. The phone stops ringing,

but you get a visual alert, and, can answer the phone call.

Before you begin

Your administrator configures the Ignore softkey on your phone.

Procedure

Silence the incoming call by any of the methods:

• Press the Ignore softkey. When you press this softkey, the softkey disappears from the phone screen,

and is restored again during the next incoming call.

• Press the Volume button down. If you press this button again, the ringer volume decreases.

The ringer volume is restored during the next incoming call.

Calls

Answer a Call

Turn On Do Not Disturb

Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to

avoid distractions. However, you will always receive paging and emergency calls, even when DND is turned

on.

When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set

up.

When DND is turned on, Do not disturb is displayed in the top bar of the phone screen.

When a line key has both feature key sync and DND enabled, the DND icon is displayed next to the line

key label.

Before you begin

Your administrator enables the DND/Clr DND softkey on your phone.

Procedure

Step 1 Press DND to turn on DND.

If the DND softkey is grayed on the phone screen, contact your administrator.

Step 2 Press Clr DND to turn off DND.

Turn On or Turn Off DND Using a Star Code

You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured

for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields

respectively on the phone web page.

Procedure

Step 1 To turn on DND, dial the star code provided by your administrator.

Step 2 To turn off DND, dial the star code provided by your administrator.

Mute Your Call

While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear

you.

Calls

Turn On Do Not Disturb

Procedure

Step 1 Press Mute on the phone or Mute on an expansion microphone.

Step 2 Press Mute again to turn mute off.

Hold Calls

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready.

Procedure

Step 1 Press Hold.

Step 2 To resume a call from hold, press Resume.

Answer a Call Left on Hold for Too Long

Your phone is configured to provide cues that let you know when you have left a call on hold for too long:

• Flashing LED bar

• Visual notification on the phone screen

• Ringing notification on the phone if a hold reminder is configured with phone web page

Procedure

Press Answer to resume the held call.

Forward Calls

If a line is enabled with feature key sync and call forward on it, the call forward icon is displayed next to

the line key label.

There are three call forwarding services:

• Forward all—Forward all incoming calls to a target phone number.

Calls

Hold Calls

• Forward busy—Forward an incoming call to a target phone number when the line is busy.

• Forward no answer—Forward an incoming call to a target phone number when the call isn't answered.

Verify that your calls are forwarded by looking for the call forwarding icon in the line label or on the

middle top of the phone screen.

Procedure

Step 1 Press Forward.

Step 2 Select one of the following call forwarding services:

•Forward all

•Forward busy

•Forward no answer

Step 3 Do any of the following:

• Enter the target number, to which you want to forward incoming calls from this phone line.

• Press the Contacts softkey and select a contact from your contact directories.

Step 4 Press Call to forward all calls to the specified number.

Forward Calls with the Phone Web Page

Use the phone web page to set up your phone to forward calls.

You can also set up call forward on your phone screen.

Before you begin

Your administrator must enable the call forwarding services. Otherwise, the configuration on the phone web

page doesn't take effect.

Procedure

Step 1 On the phone web page, click User Login >Voice >User.

Step 2 In the Call Forward section, set the Cfwd All,Cfwd Busy,Cfwd No Answer, or combination of them to

Yes, and enter a phone number for each of the call forwarding services that you want to enable:

•Cfwd All/Cfwd All Dest—Forwards all calls.

•Cfwd Busy/Cfwd Busy Dest—Forwards calls only if the line is busy.

•Cfwd No Answer/Cfwd No Ans Dest—Forwards calls only if the line is not answered.

•Cfwd No Answer/Cfwd No Ans Delay—Assigns a response delay time in seconds.

Calls

Forward Calls with the Phone Web Page

If your administrator disables the feature key synchronization (FKS) and XSI sync for call forwarding

on your phone, you can enter the value as number of seconds after which call needs to be forwarded.

If your administrator enables feature key synchronization (FKS) or XSI sync for call forwarding on your

phone, you can enter the value as number of rings after which call needs to be forwarded.

The call forwarding settings on the phone web page take effect only when FKS and XSI are disabled.

For more information, consult your administrator.

Step 3 Click Submit All Changes.

Activate Call Forward All with Feature Activation Code Synchronization

Your administrator enables a feature activation code that synchronizes the phone with the server to forward

all calls. When you activate the feature on the phone, you see a call forwarding icon displayed at the top

of the phone screen.

The Feature Activation Code Synchronization feature only supports Forward all.Forward busy and Forward

no answer are not supported.

Note

Procedure

Step 1 Press Forward.

Step 2 Do any of the following:

• Enter the target number, to which you want to forward incoming calls from this phone line.

• Press Contacts and select a contact from your contact directories.

• Press Recents and select an entry from the call history.

Step 3 Press Call to forward all calls to the specified number.

You can clear the call forward all service by pressing Clr fwd.

Transfer Calls

You can transfer an active call to another person.

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This gives you an

opportunity to talk privately with the other person before you remove yourself from the call. If you don't want

to talk, transfer the call before the other person answers.

Calls

Activate Call Forward All with Feature Activation Code Synchronization

You can also swap between both callers to consult with them individually before you remove yourself from

the call.

Procedure

Step 1 From a call that is not on hold, press Transfer.

Step 2 Enter the other person's phone number and press Call.

Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.

Step 4 Press Transfer again.

Consult Before You Complete a Transfer

Before you transfer a call, you can talk to the person that you're transferring the call to.

Before you begin

You have an active call that needs to be transferred.

Procedure

Step 1 Press Transfer .

Step 2 When the other person answers, you can talk to them.

Step 3 Press Transfer again.

Conference Calls and Meetings

You can talk with several people in a single call. You can dial another person and add them to the call. The

conference ends when all participants hang up.

Add Another Person to a Call

Procedure

Step 1 From an active call, press Conference.

Step 2 Enter the phone number for the party you want to add and press Call.

Step 3 Press Conference again.

Calls

Consult Before You Complete a Transfer

Record a Call

When you're on an active call, you can record it. You might hear a notification tone as you record the call.

During a recording, you see different recording icons on the Calls screen. The icon depends on the recording

state:

Table 1: Recording Icons

MeaningIcon

Recording in progress

Recording paused

Before you begin

Your administrator enables your phone with call recording.

Procedure

Step 1 Press Record while on an active call.

Step 2 (Optional) While recording is in progress, you can press PauseRec to pause the recording.

Step 3 (Optional) Press ResumeRec to resume the recording.

Step 4 (Optional) Press StopRec to stop the recording.

Step 5 Press End Call to end the call.

Instant Message and Presence Contacts

Instant message and presence (IM&P) contacts display their presence information. You can see if the person

is available, busy, or unavailable, or if the person does not want to be disturbed.

You use the UC-One Communicator to manage your lists of contacts. Your phone gets your lists of contacts

from the UC-One Communicator server.

When you use the phone, the phone sends status information to the UC-One Communicator.

Presence

Your company may use the “UC-One Communicator” service and integrate it with the phone. You can use

this service to display the status of your contacts.

On the phone, your status is displayed on the status line of the phone. You see one of the following:

• Available

• Away

Calls

Record a Call

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