Cisco 88 Series Manuel utilisateur

Cisco - Phone: Troubleshoot 88xx VPN Enabled Phone

Case Disposition:

Case Record Type: Support Standard

Type: Problem

Product: Cisco

SubProduct: Voice

Issue: Provisioning

Sub Issue: Other

Priority: Priority 3

Severity: Medium

Urgency: Medium

Department: support

Goal

The purpose of this article is to help assist users to troubleshoot their Cisco 88xx VPN enabled phone if experiencing an

issue.

Resolution/Steps

Confirm Phone is Built as a VPN Phone:

1. Log into the Connect Admin Portal

2. Open the phones tab.

https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_Phone

Updated: Sun, 31 Oct 2021 09:58:32 GMT

3. Locate the phone and select it. (one left click)

4. Select "Phone Details" if it did not automatically come up after selecting the phone.

5. Within the "Phone Details," you will see "Model Type:" where it should say, "Cisco Remote Phone-VPN Enabled"

If the phone is not built as a VPN enabled phone, you will need to delete the phone and rebuild it as a VPN Phone. The

phone will need to be staged on a CallTower hosted circuit, switch, or ASA before being sent to the remote location.

This is so the device can grab a VPN certificate.

Confirm VPN is Enabled.

1. On the Phone press the settings button.

2. Select the "VPN" option from the applications menu.

3. Confirm VPN is turned on.

4. If this is turned off press the "On" soft key

5. Press exit.

https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_Phone

Updated: Sun, 31 Oct 2021 09:58:32 GMT

Confirm the Alternate TFTP Server is Set

1. On the physical phone press the settings button.

2. Enter the "Admin Settings".

3. Enter the "Ethernet Setup".

4. Enter the "IPv4 Setup".

5. Locate the "Alternate TFTP Server". This will be option 8. Make sure that this is set to "yes".

6. Locate the "TFTP Server 1". This will be option 9. Confirm that the TFTP Server 1 is pointing to the IP of your

cluster.

NOTE: If you do not know what the IP should be please contact the support team.

Clearing the ITL/CTL Files:

1. On the physical phone press the settings button.

2. Enter the "Admin Settings".

3. Enter the "Reset Settings".

4. Highlight and select "Security settings".

5. You will be prompted for confirmation that you would like to reset the Security Settings. Select "Reset".

https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_Phone

Updated: Sun, 31 Oct 2021 09:58:32 GMT

Physical Equipment Troubleshooting:

1. Confirm that the Ethernet cable is plugged into the correct Ethernet port on the phone (looks like 3 computers

connected) and the other end is plugged into your network.

2. Swap out the port being used to connect to your network.

3. Swap out the cabling being used with the phone.

4. Verify the DNS server is an outside public DNS server. If the DNS server is local, turn off DHCP to statically set an

IP address on the phone. You should use the same IP address, subnet mask, and default gateway as you

previously used. Set the DNS server to 8.8.8.8 and hard set the TFTP server.

Additional Information

If your phone still does not have a connection please contact support with the following information.

User Information:

First and Last Name:

Username:

DID:

DN:

MAC:

Troubleshooting:

Error message:

Were any changes made right before the error occurred:

Troubleshooting steps completed:

Cisco - Phone: Change Ringtone on 8800 Series Phones

Cisco - Phone: 8800 Series Quick Start Guide

Cisco - Phone: Cisco IP Phone 8861 Enhance Experiences with Personal Mobile Devices

Cisco - Phone: IP Phone 8800 Key Expansion Module Add Scalability and Increase Responsiveness

Cisco - Phone: 88XX Series Factory Reset Procedure

Cisco - Phone: 8811 Quick Reference Guide

https://www.uc.solutions/Cisco/002Phones/88XX_Series/Cisco_-_Phone%3A_Troubleshoot_8811_VPN_Enabled_Phone

Updated: Sun, 31 Oct 2021 09:58:32 GMT

Table des matières

Autres manuels Cisco Téléphone IP

Cisco

Cisco 7911 Manuel utilisateur

Cisco

Cisco 3911 Manuel utilisateur

Cisco

Cisco Small Business Pro SPA 504G Manuel utilisateur

Cisco

Cisco 504 Manuel utilisateur

Cisco

Cisco Unified 8961 Mode d’emploi

Cisco

Cisco 7975G - Unified IP Phone VoIP Feuille d'instructions

Cisco

Cisco 7961G - IP Phone VoIP Manuel utilisateur

Cisco

Cisco 3905 Manuel utilisateur

Cisco

Cisco 8851 Manuel utilisateur

Cisco

Cisco SPA-500 Series Manuel utilisateur

Cisco

Cisco 7920 - Unified Wireless IP Phone VoIP Manuel utilisateur

Cisco

Cisco 9971 Slimline Manuel utilisateur

Cisco

Cisco 3905 Manuel utilisateur

Cisco

Cisco 7931G - Unified IP Phone VoIP Mode d’emploi

Cisco

Cisco SPA 502G Manuel utilisateur

Cisco

Cisco DATAVOX 7941 Manuel utilisateur

Cisco

Cisco 7920 - Unified Wireless IP Phone VoIP Mode d’emploi

Cisco

Cisco 8831 Manuel utilisateur

Cisco

Cisco 7800 Series Manuel utilisateur

Cisco

Cisco 7962G - Unified IP Phone VoIP Manuel utilisateur

Cisco

Cisco SPA525G - Small Business Pro IP Phone VoIP Manuel utilisateur

Cisco

Cisco 8800 Series Manuel utilisateur

Cisco

Cisco Cisco 7940 Manuel utilisateur

Cisco

Cisco MCS 7800 Series Manuel utilisateur

Manuels Téléphone IP populaires d'autres marques

Alcatel

Alcatel 4028 Manuel utilisateur

Polycom

Polycom Polycom VVX 600 Manuel utilisateur

Polycom

Polycom SoundPoint IP 450 Manuel utilisateur

Polycom

Polycom SoundPoint IP 650 Manuel utilisateur

Proximus

Proximus Maestro 3016 IP Manuel utilisateur

Fanvil

Fanvil X4 Manuel utilisateur

Snom

Snom 320 Manuel utilisateur

Yealink

Yealink Yealink SIP-T46G Manuel utilisateur

Avaya

Avaya 4625SW Manuel utilisateur

Yealink

Yealink SIP-T52S Manuel utilisateur

Nortel

Nortel 1140E Manuel utilisateur

Nexotek

Nexotek NT-P500 Manuel utilisateur

Avaya

Avaya Integral 5 R3.0 Manuel utilisateur

GE 28320EE2 - Dect 6.0 InfoLink 2 Manuel utilisateur

Avaya

Avaya 4600 Series Manuel de service

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP Manuel utilisateur

Nortel

Nortel i2050 Manuel utilisateur

Fiberme

Fiberme FAP260 Series Manuel utilisateur