Cisco 6851 Manuel utilisateur

Cisco IP Phone 6851 Series User Guide

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Cisco IP Phone 6851 Series User Guide

Chapter 1 - The Cisco 6851 Phone Page 2

Chapter 2 –Calls Page 14

Chapter 3 –Contacts Page 28

Chapter 4 –Recent Calls Page 30

Chapter 5 –Voicemail Page 33

Chapter 6 –Settings Page 35

540 Delaware Ave., PO Box 197, Palmerton, PA 18017

1.800.281.3564 | www.penteledata.net | www.ptd.net

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CHAPTER 1

The Cisco 6851 Phone

The Cisco IP Phone 6851 Phone deliver easy-to-use, highly-secure voice communications.

Figure 1: Cisco IP Phone 6851 Phone

Table 1: Cisco IP Phone 6851 Phone Major Features

Features

6851

Screen

Greyscale, with backlight

Lines

Fixed feature keys

Power over Ethernet (PoE)

Supported

Electronic Hookswitch Headset support

Supported

When you add features to your phone, some features require a line button. But each line button on your phone

can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in use,

your phone won't display any additional features.

Phone Setup

Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up and

connected, contact your administrator for instructions.

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Adjust the Handset Rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the

handset rest to ensure that the receiver does not slip out of the cradle.

Procedure

Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2 Rotate the tab 180 degrees.

Step 3 Hold the tab between two fingers, with the corner notches facing you.

Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes

from the top of the rotated tab.

Step 5 Return the handset to the handset rest.

Connect to the Network

You need to connect the phone to the telephone network.

• Wired connection—the phone is plugged into the network using an Ethernet cable.

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Buttons and Hardware

Figure 2: Cisco IP Phone 6851 Series Buttons and Features

Handset and Handset light strip

Indicates whether you have an incoming call (flashing red) or

a new voice message (steady red).

Programmable feature buttons and line buttons

Access your phone lines, features, and call sessions.

Softkey buttons

Access functions and services.

Navigation cluster

Navigation ring and Select button. Scroll through menus,

highlight items, and select the highlighted item.

Hold/Resume, Conference, and Transfer

Hold/Resume - Place an active call on hold and resume

the held call.

Conference - Create a conference call.

Transfer - Transfer a call.

Speakerphone, Mute, and Headset

Speakerphone - Toggle the speakerphone on or off.

When the speakerphone is on, the button is lit.

Mute - Toggle the microphone on or off. When the

microphone is muted, the button is lit.

Headset - Toggle the headset on or off. When the

headset is on, the button is lit.

Contacts, Applications, and Messages

Contacts - Access personal and corporate directories.

Applications - Access call history, user preferences,

phone settings, and phone model information.

Messages - Autodial your voice messaging system.

Volume button

Adjust the handset, headset, and speakerphone

volume (off hook) and the ringer volume (on hook).

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Navigation

Use the outer ring of the Navigation cluster to scroll through menus and between lines. Use the inner

Select button of the Navigation cluster to select items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Softkey, Line, and Feature Buttons

•You can interact with the features on your phone in several ways:

•Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey.

The softkeys change depending on what you are doing at the time. The and  softkey indicate more

softkey functions are available.

•Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.

•Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on

another line.

•Line buttons—Used to initiate or answer a call or resume a held call. You can also use a line key to open

and close the call session window, and to navigate through the call session window. Open the call

session window to see the calls on the line.

Feature and line buttons illuminate to indicate status:

- Green, steady: Line ready

- Amber, steady: Line not registered

- Amber, flashing: Line registering

- Red, steady: Line in use

- Red, flashing: Incoming call

- Red, Pulsing: Line on hold

Your administrator can set up some functions as softkeys or as feature buttons. You can also access

some functions with softkeys or the associated hard button.

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Phone Screen Features

The phone screen shows information about your phone such as directory number, active call and line status,

softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header

row, the middle section, and the footer row.

Figure 3: Cisco IP Phone 6851 Screen

At the top of the screen is the header row. The header row displays the phone number, current

date and time, as well a number of icons. The icons display when features are active.

The middle of the phone screen displays the information associated with the line and feature

buttons on the phone.

When you select a line which has more than two registered lines, a black box highlight around

the selected line is displayed. There will be no highlight for an active call.

Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can

display

15 digits on the phone screen when line is inactive.

The bottom row of the screen contains the softkey labels. Each label indicates the action for the

softkey button below the screen.

Clean the Phone Screen

Procedure

If your phone screen gets dirty, wipe it with a soft, dry cloth.

Caution: Do not use any liquids or powders on the phone because they can contaminate the

phone components and cause failures.

Accessibility Features

The Cisco IP Phone 6800 Series Multiplatform Phones provide accessibility features for the blind, and the

visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users

with disabilities without requiring any special configuration.

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Hearing-Impaired Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

Figure 4: Hearing-Impaired Accessibility Features

Visual message-waiting indicator

(handset)

This lighted strip is visible from all angles. Your phone also provides

an audible message-waiting indicator.

Visual notification of the phone state

• Toggle the Mute and Speakerphone buttons on and off to indicate

the phone state.

• Use the Mute button to toggle the microphone on or off. When the

microphone is muted, the button is lit.

• Use the Speakerphone button to toggle the speakerphone on or off.

When the speakerphone is on, the button is lit.

Inline-amplifier support (handset)

Cisco IP Phone handsets support third-party inline amplifiers. You

attach an amplifier to the handset and cord and it sits between the

handset and the IP phone.

Adjustable ringtone, pitch, and volume

• Select Applications > User preferences.

• Adjust the volume level for the phone ring. While the handset is in

the cradle and the headset and speakerphone buttons are off, press

Volume to raise or lower the volume.

Your administrator can also change your settings.

Hearing aid compatible (HAC) handset

Supports these accessibility features:

• Hearing-aid compatible.

• Magnetic coupling of the hearing aid.

• Federal Communications Commission (FCC) loudness requirements

for the Americans with Disabilities Act (ADA).

• Section 508 loudness requirements, which are met by using industry-

standard inline handset amplifiers.

Acoustic coupled TTY and TDD support

(handset)

Cisco IP Phones support these TTY and TDD features:

• Acoustic or direct connect TTYs from industry-leading

manufacturers.

•Real-time text transmission over phone lines.

• Hearing and voice carry over phones (HCO/VCO).

• VoIP network operating at G.711.

For information about setting up TTY, contact your administrator.

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Vision-Impaired and Blind Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

Figure 5: Vision-Impaired and Blind Accessibility Features

High-contrast visual and audible alert of an incoming call

Alerts you to an incoming call. The handset light strip

flashes during incoming calls and stays lit when a

voicemail message is received.

Line and feature buttons on the Cisco IP Phone

The line and feature buttons are on the left and right sides

of the screen.

Use line buttons to start, answer, or switch to a call

on a particular line.

Features, such as speed dial, line status, privacy, do

not disturb (DND), and service URLs, can be

assigned to feature buttons.

Your administrator sets up programmable feature

buttons on your phone.

Colors indicate your phone's status:

- Green, steady: Line ready

- Amber, steady: Line not registered

- Amber, flashing: Line registering

- Red, steady: Line in use

- Red, flashing: Incoming call

- Red, Pulsing: Line on hold

Back-lit grayscale LCD screen with adjustable contrast on

the Cisco IP Phone

Allows you to adjust your phone screen's contrast.

Softkeys

• These are large buttons just below the LCD.

Provide access to special functions. The functions

are displayed on the LCD.

Navigation Cluster (includes the Navigation ring and the

Select button)

• The Navigation cluster is located in the center

of the phone.

Use the Navigation ring to move up and down in the

phone LCD. The Select button is in the center of the

Navigation cluster.

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Hold button, Transfer button, and Conference button

• These three large buttons are located to the right of

Navigation cluster.

• In this group of buttons, the Hold button is the single

button in the top row. Below the Hold button, the

Transfer button is on the left, and the Conference button

is on the right.

Allow you to use these functions on your phone.

Messages button, Applications button, and Contacts

button

• These three large buttons are located to the left of the

Navigation cluster.

• In this group of buttons, the Messages button is the

single button in the top row. Below the Messages button,

the Applications button is on the left, and the Contacts

button is on the right.

Allow you to easily access your messages,

applications, and contacts.

Volume key

• This key is located to the left of the keypad.

Allows you to increase or decrease the ring volume

or the sound through the handset, headset, or

speakerphone.

Press up on the rocker key to increase the volume.

Press down on the rocker key to decrease the

volume.

Standard 12-key layout

Allows you to use existing or familiar key positions.

Key 5 has a nib.

• Headset, Speakerphone, and Mute buttons located to

the right of the keypad.

• The Speakerphone button is on the top, the Headset

button is in the middle, and the Mute button is on the

bottom.

Provide audible notification of the phone state:

• Toggle the Headset, Mute, and Speakerphone

buttons on and off to indicate the phone state.

• Use the Headset button to toggle the headset on

or off. When the headset is on, the button is lit.

• Use the Mute button to toggle the microphone on

or off. When the microphone is muted, the button is

lit. When you turn on Mute, your phone beeps once;

when you turn off Mute, your phone beeps twice.

• Use the Speakerphone button to toggle the

speakerphone on or off. When the speakerphone is

on, the button is lit.

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Mobility-Impaired Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

Figure 6: Mobility-Impaired Accessibility Features

Lighted buttons

Allow you to access the following features:

• Phone lines and intercom lines (line buttons)

• Speed-dial numbers (speed-dial buttons, including

the speed-dial line status feature)

• Web-based services, such as a personal address

book

• Phone features, such as privacy

Indicate your phone's status:

- Green, steady: Line ready

- Amber, steady: Line not registered

- Amber, flashing: Line registering

- Red, steady: Line in use

- Red, flashing: Incoming call

- Red, Pulsing: Line on hold

Large buttons to access Applications, Messages,

Contacts, Hold, Transfer, and Conference

Allow you to easily access your phone applications,

voice messages, corporate and personal directories,

and calling features.

Built-in speakerphone

Indicates whether the speakerphone is on or off.

When the speakerphone is on, the button is lit.

Tactile-discernible buttons and functions, including a nib

on Key 5

Allow you to easily locate your phone's keys. For

example, Key 5 has a nib, which you can use to

locate other key positions.

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