Cisco 500 Series Manuel utilisateur
Headsets
•Important Headset Safety Information, on page 1
•Cisco Headset 500 Series, on page 1
•Cisco Headset 700 Series, on page 12
•Third Party Headsets, on page 15
•Cisco Headset Configuration on Cisco Unified Communications Manager, on page 18
•Connect a Headset to Your Phone, on page 26
•Postpone a Phone Upgrade, on page 29
•Cisco Headset Customization, on page 29
•Configure a Headset on the Phone, on page 32
•Make a Call with a Standard Headset, on page 35
•Audio Path Selection, on page 35
•Swap Headsets While on a Call, on page 35
•Troubleshoot Your Cisco Headset, on page 36
Important Headset Safety Information
High Sound Pressure—Avoid listening to high volume levels for long periods to prevent
possible hearing damage.
When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If
you remember to lower the volume before you take the headset off, the volume will start lower when you
plug in your headset again.
Be aware of your surroundings. When you use your headset, it may block out important external sounds,
particularly in emergencies or in noisy environments. Don’t use the headset while driving. Don’t leave your
headset or headset cables in an area where people or pets can trip over them. Always supervise children who
are near your headset or headset cables.
Cisco Headset 500 Series
The following Cisco headsets are available:
• Cisco Headset 521—A headset with a single earpiece that comes with an inline USB controller.
Headsets
1
• Cisco Headset 522—A headset with a dual earpiece that comes with an inline USB controller.
• Cisco Headset 531—A headset with a single earpiece that can be used as either a standard headset or a
USB headset with the USB adapter.
• Cisco Headset 532—A standard headset with a dual earpiece that can be used as either a standard headset
or a USB headset with the USB adapter.
• Cisco Headset 561—A wireless headset with a single earpiece that comes with a base.
• Cisco Headset 562—A wireless headset with a dual earpiece that comes with a base.
Cisco Headset 521 and 522
The Cisco Headset 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones
and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort. The Cisco
Headset 522 features two earpieces for use in a noisy workplace.
Both headsets feature a 3.5-mm connector for use on laptops and mobile devices. An inline USB controller
is also available for use on the Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR. The controller is an
easy way answer your calls, and to access basic phone features such as hold and resume, mute, and volume
control.
Phone Firmware Release 12.1(1) and later is required for these headsets to function properly.
Figure 1: Cisco Headset 521
Figure 2: Cisco Headset 522
Headsets
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Headsets
Cisco Headset 500 Series
Cisco Headset 531 and 532
The Cisco Headset 531 and 532 can be used as standard headsets on the phones. You plug the headset into
the headset port using the RJ connector.
The Cisco Headset USB Adapter is also available for use on the Cisco IP Phone 8851, 8851NR, 8861, 8865,
and 8865NR. The adapter converts the Cisco Headset 531 and 532 into a USB headset, and it gives you a few
extra features. It provides a convenient way to handle calls, to test your microphone, and to customize your
bass and treble, gain, and sidetone settings.
Phone Firmware Release 12.1(1) and later is required for the headsets to function properly.
Figure 3: Cisco Headset 531
Figure 4: Cisco Headset 532
Cisco Headset 561 and 562
Cisco Headset 561 and 562 are two wireless headsets that have been developed for use in today's office. The
Cisco Headset 561 features a single earpiece for extended wear and comfort. Cisco Headset 562 features two
earpieces for use in a noisy workplace.
Both headsets come with either the Standard base or the Multibase for charging your headset, and for monitoring
the headset power level with the LED display. Both bases also displays your call status, such as incoming
call, active call, and calls on mute. If your headset is upgrading the firmware, then the LEDs show the upgrade
progress.
The base connects to the phone using either a USB connector or a Y cable depending upon your phone model
and your personal preference. The Y cable plugs into the AUX and headset ports of the phone.
An AC plug is included for connecting the base to a power outlet. You have to install the power clip for your
region before you can plug in the power adapter.
Headsets
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Headsets
Cisco Headset 500 Series
Occasionally a tone is played over your Cisco Headset 561 or 562. Some of these tones alert you when you
perform an action, such as pressing a button. Other tones warn you that the headset requires attention, such
as when the battery needs recharging, or when you are too far from the base station.
Phone Firmware Release 12.5(1) or later and the defaultheadsetconfig.json file for the Cisco Headset 561 and
562 to function properly with Cisco Unified Communications Manager 12.5(1) or earlier.
Figure 5: Cisco Headset 561
Figure 6: Cisco Headset 562
Cisco Headset 500 Series Support
The Cisco IP Phone 7811 is the only phone in the Cisco IP Phone 7800 Series that does not support a headset.
The Cisco IP Phone 7821, 7841, and 7861 use an RJ-style connector to connect with a headset or base.
The Cisco IP Phone 8800 Series has both RJ-style connectors and USB ports to connect to headsets and bases
to a phone. But the type of connection depends upon your phone model. The following table describes headset
connection and phone model support on the Cisco IP Phone 8800 Series.
Headsets
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Headsets
Cisco Headset 500 Series
Table 1: Headset Support on the Cisco IP Phone 8800 Series.
Cisco IP Phone 8851
Cisco IP Phone 8851NR
Cisco IP Phone 8861
Cisco IP Phone 8865
Cisco IP Phone 8865NR
Cisco IP Phone 8811
Cisco IP Phone 8841
Cisco IP Phone 8845
Cisco Headset 500 Series
Supported
(With USB Inline Controller)
Not SupportedCisco Headset 521
Cisco Headset 522
Supported
(RJ connector or with USB Adapter)
Supported
(RJ connector)
Cisco Headset 531
Cisco Headset 532
Supported
(Y-cable or USB cable)
Supported
(Y-cable)
Cisco Headset 561
Cisco Headset 562
Cisco Headset 521 and 522 Controller Buttons and Hardware
Your controller buttons are used for basic call features.
Figure 7: Cisco Headset 521 and 522 Controller
The following table describes the Cisco Headset 521 and 522 controller buttons.
Table 2: Cisco Headset 521 and 522 Controller Buttons
DescriptionNameNumber
Toggle the microphone on and off.Mute button1
Adjust the volume on your headset.Volume button2
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Headsets
Cisco Headset 521 and 522 Controller Buttons and Hardware
DescriptionNameNumber
Use to manage calls:
• Press once to answer an incoming call.
• Press and hold to end a call.
• Press twice to reject an incoming call.
• Press once to put an active call on hold. Press again to
retrieve a call from hold.
• Press once to put an active call on hold, and to answer an
incoming call.
Call3
Cisco Headset 531 and 532 USB Adapter Buttons and Hardware
Your adapter is used for basic call features.
Figure 8: Cisco Headset USB Adapter
The following table describes the Cisco Headset USB Adapter buttons.
Table 3: Cisco USB Adapter Buttons
DescriptionNameNumber
Toggle the microphone on and off.Mute button1
Adjust the volume on your headset.Volume button2
Headsets
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Headsets
Cisco Headset 531 and 532 USB Adapter Buttons and Hardware
DescriptionNameNumber
Use to place, answer, and manage your calls:
• Press once to place a call.
• Press once to answer an incoming call. Press twice to reject
an incoming call.
• Press once to put an active call on hold, and to answer an
incoming call.
• Press once to put an active call on hold.
• Press and hold to end a call.
Call button3
Cisco Headset 561 and 562 Buttons and LED
Your headset buttons are used for basic call features.
Figure 9: Cisco Headset 561 and 562 Headset Buttons
Headsets
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Headsets
Cisco Headset 561 and 562 Buttons and LED
The following table describes the Cisco Headset 561 and 562 Headset buttons.
Table 4: Cisco Headset 561 and 562 Headset Buttons
DescriptionNameNumber
Use to power the headset on and off.
Press and hold for 4 seconds to power on and off the headset.
Incoming and active call management depends upon if you have
one call or multiple calls.
One call:
• Press once to answer incoming calls.
• Press once to put an active call on hold. Press again to
retrieve a call from hold.
• Press twice to reject an incoming call.
• Press and hold to end an active call.
Multiple calls:
• Press once to put an active call on hold, and to answer a
second incoming call.
•Press once to put a current call on hold. Press again to resume
a call, or press and hold for 2 seconds to end the current call
and to resume a held call.
• Press and hold to end an active call, and to answer another
incoming call.
• Press twice to stay on a current call, and to reject a second
incoming call.
Power and Call button1
Toggle the microphone on and off. The Mute on the phone
lights when Mute on the headset is enabled.
Mute button2
Adjust the volume on your headset.Volume button3
Shows the headset status:
• Blinking red—Incoming call.
• Steady red—Active call.
• Blinking white—Firmware upgrade is in progress.
LED4
Headsets
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Headsets
Cisco Headset 561 and 562 Buttons and LED
Cisco Headset 560 Series Standard Base
The standard base charges your headset and has LEDs that shows your headset's battery level and call state.
You can also answer and end calls when you lift or place your headset on the base.
The standard base comes with the following connector cables:
• USB to USB Cable: for devices with USB connectivity
• USB Y-Cable: for Cisco IP Phones without a USB port
• USB-A to USB-C Cable: available separately for PC or Mac devices.
Figure 10: Standard Base LEDs
The following table describes the standard base.
Table 5: Standard Base LEDs
DescriptionNameNumber
Indicates the headset battery charge and base status:
• Headset battery strength—LEDs blink and change to
solid as the battery charges.
• Headset update in progress—LEDs blink in sequence,
left to right.
• Headset and base not paired—All LEDs blink
• Power save mode—Middle LED shows solid.
The base enters power save mode when there is no call source
connectivity after 10 minutes.
Battery Status LED1
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Headsets
Cisco Headset 560 Series Standard Base
DescriptionNameNumber
Alerts you to the call state:
• Incoming call—Blinking green
• Active call—Steady green
• Muted call—Steady red
Call Status LED2
Cisco Headset 560 Series Multibase
The multibase can connect up to three call sources through Bluetooth, the USB connector, or the Y-cable.
The multibase can save up to four Bluetooth devices. You can switch between call sources using the buttons
on the multibase. You use the call control buttons on the headset to answer and end calls. When your headset
is in the base, you automatically answer the call when you remove the headset from the base. You can return
the headset to the base to end the call.
The multibase comes with the following connector cables:
• USB to USB Cable: for Cisco IP Phones with USB connectivity
• USB Y-Cable: for Cisco IP Phones without a USB port
• Mini USB Cable: for PC or Mac.
• Mini USB to USB-C Cable: available separately for PC or Mac devices.
Figure 11: Multibase LEDs
The following table describes the Cisco Headset 560 Series Multibase multibase LEDs.
Headsets
10
Headsets
Cisco Headset 560 Series Multibase
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