Cisco Webex Wireless Phone 800 Series Manuel

Phone Setup

•Phone Battery Installation, on page 1

•Battery Contact Damage Prevention, on page 5

•Phone Battery Charging, on page 6

•Phone Configuration, on page 7

Phone Battery Installation

You must read the information in the Product Safety and Security chapter of the User Guide, before you install

or charge the battery, or use the phone.

Before you can use your phone, you must install and charge the battery. The battery may already be installed

in your phone, or you may have to install it yourself.

To maximize the battery storage capacity and lifespan, fully charge the battery before you turn on and set up

the phone.

Related Topics

Product Safety and Security

Install the Battery

Don't install the battery in a dusty or wet environment.

The steps to install the battery are the same for both the Cisco Webex Wireless Phone 840 and Cisco Webex

Wireless Phone 860. However, the battery contacts are in different locations on these models, as shown in

the following illustration. The illustrations in the steps are of the Cisco Webex Wireless Phone 860.

Figure 1: Battery Contact Location on the Cisco Webex Wireless Phone 840 and Cisco Webex Wireless Phone 860

Phone Setup

Take care not to damage the battery contacts within the handset when you remove the battery from the handset.

Take special care not to touch, compress, or come into contact with the battery contacts in any way or damage

may occur.

Warning

Use only the Cisco-branded batteries for this phone. If you attempt to use a third-party battery, you will receive

an error and the battery will not work. We don't support damage from attempting to use third-party batteries.

Warning

Procedure

Step 1 Locate the two battery tabs on the top edge of the battery.

Step 2 Locate the two slots in the wall at the top of the phone battery compartment.

Step 3 Position the battery at an angle approximately 45–60 degrees to the phone battery compartment.

Point the battery edge with the two plastic tabs toward the two slots in the battery compartment.

Phone Setup

Install the Battery

Step 4 Insert the two plastic battery tabs directly into the two battery compartment slots.

Step 5 Use the tab and slot contact point as a pivot to lower the battery into the compartment.

Step 6 Use your finger to press down until you feel and hear the battery clip snap into place.

Related Topics

Phone Battery Charging, on page 6

Remove the Battery

Battery removal follows a reversed but similar procedure to battery insertion.

The steps to remove the battery are the same for both the Cisco Webex Wireless Phone 860 and Cisco Webex

Wireless Phone 840. However, the battery contacts are in different locations on these models. The illustrations

in the following steps are of the Cisco Webex Wireless Phone 860.

Phone Setup

Remove the Battery

Procedure

Step 1 To disengage the battery clip, gently use a fingernail to depress the clip towards the top of the phone.

Don’t pull up on or twist the clip. Don't use a tool, such as letter opener or screwdriver, to pry the

clip open. An incorrect prying action with a tool can break the battery clip.

Caution

Step 2 Use your fingernail to lift the battery gently about an eighth of an inch (a few millimeters) out of the battery

compartment.

Step 3 Release the battery clip and grab the battery with your fingers.

Step 4 Use the battery tabs and battery compartment slots as a pivot point to raise the battery edge out the battery

compartment.

Don’t slide the battery across the battery compartment because this action may damage the contacts.

Warning

Step 5 Gently withdraw the battery tabs from the battery compartment slots and lift the battery out of the battery

compartment.

Make sure that no part of the battery drags across the battery contacts in the phone.

Warning

Battery Hot Swap for 860 Phones

The Cisco Webex Wireless Phone 860 and Cisco Webex Wireless Phone 860S have a hot swap feature that

allows you to continue to use your phone while you change a low battery. During a hot swap, the 860 internal

phone battery provides minimum power to allow the phone to remain on. Active use of the phone or anything

that increases the power draw during a swap may, in rare situations, cause the phone to power off.

After you remove the battery, you have 60 seconds to replace the battery before the phone starts to shut down.

Phone Setup

Battery Hot Swap for 860 Phones

Make sure that the new battery that you use during the hot swap has a proper charge. If the new battery doesn't

have a proper charge, a low battery alert displays and the phone shuts down.

Caution

The 840 phones do not have an internal battery, so they do not support the hot swap feature.

Note

Related Topics

Install the Battery, on page 1

Remove the Battery, on page 3

Battery Contact Damage Prevention

If you slide or drag part of the battery over the battery contacts during insertion or removal, it may damage

the battery contacts.

Damaged battery contacts that can't make proper contact with the contacts in the phone, may cause issues

such as:

• The phone won’t power on.

• The phone shuts down randomly.

• The phone displays an Invalid Battery Shutdown message before it shuts down.

In these failure scenarios, remove the battery from the phone and examine the battery contact fingers and

pads.

The battery contacts are in different locations on the Cisco Webex Wireless Phone 840 and Cisco Webex

Wireless Phone 860.

Note

• Check that the contacts aren’t dirty or covered with any substances, or it may prevent a proper electrical

connection.

• Check that the contact fingers on the phone are straight relative to the contact base, with all fingers at

the same height.

In the following image of the Cisco Webex Wireless Phone 860 battery compartment, the finger on the top

left illustrates damage from incorrect battery insertion.

Phone Setup

Battery Contact Damage Prevention

Figure 2: Cisco Webex Wireless Phone 860 Battery Contact Damage

Phone Battery Charging

Explosion Hazard: Don’t charge the phone battery in a potentially explosive atmosphere. Statement 431

Warning

You can charge the battery using any of the following options:

• USB cable—You can charge the phone with an AC power adapter or your computer.

• Desktop chargers—You can charge a phone and spare battery.

• Multicharger—You can charge several phones or batteries at the same time.

The length of time to charge a phone and battery varies depending on the charge method.

• It takes about 3 hours to charge a phone using the USB cable and AC plug.

• It takes about 8 hours to charge a phone using the USB cable and your computer.

• Under normal conditions, a discharged battery charges fully in approximately 3 hours in a desktop or

multicharger.

• If both a phone and battery are in a desktop charger, the phone takes priority. So it may take longer to

charge the battery.

Don’t let the main battery or the internal battery of Cisco Webex Wireless Phone 860 fully deplete for extended

periods. If you must store the phone or battery for longer than one month, then we recommend that you

recharge them every six months. Never store a phone without the main battery for longer than one month.

Caution

Related Topics

Charge the Battery with the AC Power Supply, on page 7

Charge the Battery with the USB Cable and a USB Port on Your Computer, on page 7

Desktop Chargers

Multichargers

Phone Setup

Phone Battery Charging

Charge the Battery with the AC Power Supply

If you don't have a desktop charger or multicharger, you can charge your phone battery using the USB cable

and AC power adapter.

Any cables or adapters must be USB certified and built to the USB-C specification.

Procedure

Step 1 Plug the USB cable into the bottom of the phone with the pins aligned.

Step 2 Plug the USB cable into the power adapter.

Step 3 Plug the power adapter into the electrical outlet.

Charge the Battery with the USB Cable and a USB Port on Your Computer

If you don't have a desktop charger, multicharger, or USB and AC power adapter, you can charge your phone

with a USB cable and computer. However, this method takes more time to charge your phone than the other

methods.

Any cables or adapters must be USB certified and built to the USB-C specification.

Procedure

Step 1 Plug the USB cable into the bottom of the phone with the pins aligned.

Step 2 Plug the USB cable into a USB port on a computer.

Phone Configuration

For your phone to work, it must connect to your organization's Wi-Fi network and call control system.

Phone configuration uses one of these methods:

•Your administrator sets up the phone—You don't need to do any manual configuration. Your administrator

may even lock your access to the configuration menus.

• You set up the phone for your Wi-Fi network and connect to the call control system—Your administrator

gives you the information that you need to add your phone to the Wi-Fi network and call control system.

If your organization's Wi-Fi network does not contain DHCP Option 150 to direct

your phone to the call control system, then you can manually point the phone to

the TFTP server for your call control system environment.

Note

Once your phone is connected to the Wi-Fi network and call control system, you may want to:

Phone Setup

Charge the Battery with the AC Power Supply

• Configure Cisco Phone app User settings, such as ringtones and automatic noise cancellation.

• Pair your Bluetooth®device to the phone.

See Settings for detailed directions.

Wi-Fi Profile Configuration

For an out of box or factory reset phone, you configure the Wi-Fi network through the startup wizard or select

Set up offline. How you configure the phone offline depends on whether the Wi-Fi network is either:

• Broadcasted

• Nonbroadcast or hidden

Add the Phone to a Broadcasted Wi-Fi Network

You add the phone to a broadcasted Wi-Fi network through the startup wizard, or offline through the Settings

app.

Before you begin

You need the following information about the Wi-Fi network:

• Network name or Service Set Identifier (SSID)

• Network security mode (None, PSK, EAP-TLS, EAP-TTLS, or PEAP)

• PIN or passkey for the security mode, if you use one

Procedure

Step 1 Swipe up from the bottom of the phone’s display to show the installed applications.

Step 2 Tap the Settings app.

Step 3 Select Network & internet >Wi-Fi.

Step 4 Tap the desired Wi-Fi network name.

If the network does not have a security mode, the phone automatically connects to the Wi-Fi network.

If the network security mode is PSK, enter the 8–63 ASCII or 64 Hex Passphrase.

Step 5 For an EAP-TLS, EAP-TTLS, or PEAP network, select the network EAP method: EAP-TLS, EAP-TTLS,

or PEAP.

Step 6 For a network with an EAP-TLS security mode, select the desired CA certificate and User certificate.

Check with your administrator for the certificate type to select and also arrange to install the certificates on

your phone.

Step 7 For a network with an EAP-TTLS or PEAP security mode, select the Phase 2 authentication method and

CA certificate option to use, and then enter the Identity and Password.

Phone Setup

Wi-Fi Profile Configuration

Step 8 Tap Connect.

Add the Phone to a Nonbroadcast Wi-Fi Network

Follow these steps to add your phone to a Wi-Fi network that is hidden or not broadcast.

Before you begin

You need the following information about the Wi-Fi network:

• Network name or Service Set Identifier (SSID)

• Network security mode (None, PSK, EAP-TLS, EAP-TTLS, or PEAP)

• PIN or passkey for the security mode, if you use one

Procedure

Step 1 Swipe up from the bottom of the phone’s display to show the installed applications.

Step 2 Tap the Settings app.

Step 3 Select Network & internet >Wi-Fi.

Step 4 Tap Add Network.

Step 5 Enter the desired Wi-Fi Network name.

Step 6 Select the desired Security:

• For an open network, select None.

• For a PSK enabled Wi-Fi network, select WPA/WPA2- Personal and enter the enter the 8-63 ASCII or

64 HEX Password.

• For an EAP enabled Wi-Fi network, select WPA/WPA2-Enterprise.

Step 7 For an EAP-TLS, EAP-TTLS, or PEAP network, select the network EAP method: PEAP, TLS, or TTLS.

Step 8 For a network with an EAP-TLS security mode, select the desired CA certificate and User certificate.

Check with your administrator for the certificate type to select and also arrange to install the certificates on

your phone.

Step 9 For a network with an EAP-TTLS or PEAP security mode, select the Phase 2 authentication method and

CA certificate option to use, and then enter the Identity and Password.

Step 10 Under Advanced options, set Hidden network to Yes.

You can also set the Proxy and IP settings as required.

Step 11 Tap Save.

Phone Setup

Add the Phone to a Nonbroadcast Wi-Fi Network

Configure a TFTP Server

Note

Before you begin

You need the following information:

•Local Phone Unlock Password, if the default password was updated

• IP address of the TFTP server

Procedure

Step 1 Access the Cisco Phone app.

Step 2 Tap the Overflow menu.

Step 3 Select Settings >Phone information >Security.

Step 4 Enter the Local Phone Unlock Password.

The default password is **#.

Step 5 To enable alternate TFTP servers, swipe the Alternate TFTP slider to the right .

Step 6 Enter the TFTP server addresses.

Step 7 Tap the back arrow in the upper left corner twice to save your changes and exit the Settings menu.

Phone Setup

Configure a TFTP Server

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