Cincinnati Bell 504 Manuel utilisateur

2012

Page | 1

Contents Page

Place/Receive Calls ...................................................................................................................................................2

Answering a Call ....................................................................................................................................................2

Dialing a Number or Extension ..............................................................................................................................2

End a Call...............................................................................................................................................................2

Place a Call on hold ...............................................................................................................................................2

Transferring a call (Attended, Blind) ......................................................................................................................2

Direct Voicemail Transfer.......................................................................................................................................3

Call Waiting Service: Answering a Second Incoming call......................................................................................3

Placing a Conference

ll...........................................................................................................................................4

Call

Forw

.........................................................................................................................................................4

Do Not

...........................................................................................................................................................4

Group Paging.........................................................................................................................................................4

Features Codes..........................................................................................................................................................5

Call Pick-up from a Different Extension .................................................................................................................5

Parking a Call.........................................................................................................................................................5

Push to Talk ...........................................................................................................................................................5

Voice Mail

Flow

Chart

.....................................................................................................................................................6

merge

Voicemail ......................................................................................................................................................6

Accessing the Voicemail Message Main Menu......................................................................................................7

Record Your Personalized Greetings ....................................................................................................................8

Busy Greeting Menu ..............................................................................................................................................8

Voice Mail Overview...............................................................................................................................................9

Distribution List Options (from the Voice Messaging Menu Options) ..................................................................12

Accessing Your Voice Messaging Menu..............................................................................................................13

Personalizing your IP Phone....................................................................................................................................14

Accessing your Call History .................................................................................................................................14

Dialing from your Call History...............................................................................................................................14

Adding Contacts to Your Directory.......................................................................................................................14

Editing a Contact..................................................................................................................................................15

Deleting a Contact................................................................................................................................................15

Change the Ring Tone.........................................................................................................................................15

Other Feature Codes ...........................................................................................................................................16

Rebooting your IP Phone.....................................................................................................................................17

ustomer Service and S

uppo

........................................................................................................................................18

Page | 2

Place/Receive Calls

Answering a Call

Pick up the handset, press the Answer soft key, or press Speakerphone key.

Dialing a Number or Extension

Pick up the handset, or use the speaker phone key and dial the extension or number.

Press the Dial soft

key

Note: You may switch to a different call mode during a call in progress by pressing Speakerphone key, or

picking up the handset.

End a Call

Hang up the handset, or press the Speaker phone button to end call.

Place a Call on hold

While you are on a call, press the Hold Button.

To resume the call, press the Resume soft key, or, press the flashing red line

key.

If receiving a call while on another call:

Click answer to place the call on hold and answer incoming call

Use the up and down arrows to toggle between the call on hold and active call

Pushing the red line button does the same thing, toggles between the calls

Once on the call you can press a soft key to perform an action (e.g. end call, resume, hold, etc.)

Transferring a call (Attended, Blind)

Attended

Transfer

Follow the steps below to announce the call prior to transferring.

Step

Action

During the call, press the xfer soft key.

Dial the number or extension you wish to transfer the call, press the Dial soft key

then announce the

caller.

Press the xfer soft key again to connect the parties.

If the party is unavailable press the cancel soft keyto bring the caller back to you.

Speaker Key

Page | 3

Blind Transfer (unattended)

Follow the steps below to transfer the call without an announcement.

Step

Action

During the call, use the Right Arrow key, and select the bxfer

soft key

Enter the number or

extension

Press Dial soft keyand Hang

Direct Voicemail Transfer

This feature allows you to send a caller directly to a user’s voicemail box bypassing the user’s ring cycle and

instantlyplays their recorded greeting.

Press the xfer soft key

Enter *55, followed by the voicemail extension and the # key.

Call Waiting Service: Answering a Second Incoming call

Call waiting service is provided with your service which allows the user to answer a second incoming call

on the user’s direct dial number or extension.

Step

Action

Press the Answer soft key to answer the 2nd caller. This will automatically put

the first caller on hold.

The Call being held will Flash at the top of the LCD screen indicating the caller on

hold.

Utilize the Up and Down Arrow Keys to toggle back and forth between the callers.

Page | 4

Placing a Conference

Basic Conferencing / 3

way

Step

Action

Call the first party then press the conf soft key.

Call the second party, when the second party answers press the conf soft

key to join all parties.

To end the conference call, hang up.

Call

Forw

Do Not

Step

Action

Press the dnd soft key. Callers will go directly to the user’s Busy greeting.

Press -dnd soft key to deactivate service.

Group Paging

Any user can page all other phones in the group. Dial ext. 800#, make announcement

Multicast paging is one-way. This means that the person who dials 800# can speak but others cannot reply. If two-

way communication is preferred, refer to Push to Talk listed in Feature Access Codes

Note: Ask your Emerge Application Specialist or Emerge Trainer about this option.

Step

Action

Press the cfwd

soft key

Enter the number where you would like to forward your calls and press the

dial

soft key

To deactivate forwarding service, press the –cfwd soft key

Page | 5

Features Codes

Your Emerge service includes a variety of star feature codes which use a 2 digit number prefixed with a *

(star). Each feature code maps directlyto an action on the phone system. Below is a quick reference to our

most commonlyused feature codes.

Call Pick-up from a Different Extension

Directed Call Pick-up

This is a premium feature and allows you to pick up a call from any ringing phone from your own phone using the

feature code *97.

Enter *97, press the “dial”soft

key.

Enter the extension of the ringing phone, followed by the #key.

Group Call Pick- up

The feature allows you to pick up any ring phone in your group and can be programmed for basic, standard, and

premium users. Service must be programmed for use.

Enter *98, press the dial soft

key.

Parking a Call

Call Park is a feature that allows a person to put a call on hold at one Handset set and continue the conversation

from any other handset.

Press the Hold key and enter *68 and the extension where you want to park the call followed by

the # key.

Pressing # will park the call to your own phone.

Retrieving a parked

call

Enter *88, and press the dial soft key, followed by the extension and the # key. The parked is

retrieved.

Push to Talk

This feature code allows for immediate communication useful for quick conversations between callers. The call will

be answered automatically, if the party is available.

Enter *50, press the dial soft

key.

Enter the extension you wish to call, followed by the #key. You will hear a tone soon as the

connection is made.

Note: Push to Talk is a premium seat feature.

Page | 6

While Playing Msgs

1 –Skip Back

2 –Pause

3 –Fast Forward

4 –Skip to beginning

6 –Skip to END

8 –Call Sender

Voice

Mail

Flow

Chart

1 –Play Messages

2 –Busy Greeting Menu

3 –No Answer Greeting Menu

5 –Compose Message Menu

7 –Delete All Messages

* -Return to Previous

Play Message Menu

2 –Play/Repeat:Skip Envelope

4 –Play Previous

5 –Play Envelope

6 –Play Next

7 –Delete

8 –Call Sender

9 –Additional Opts

# - Save Messages

“ –Return to Previous

# - Repeat Menu

Additional Options

1 –Reply to MSG

2 –Forward message

“ –Return to Previous

# - repeat Menu

Reply to Message

1 –Change

2 –Listen

3 –Send

6 –Set/Clear Urgent

7 –Set/Clear Private

* –Return to Previous

# - Repeat Menu

Greeting Menu

1 –Record

2 –Listen

3 –Revert to Default

* –Return to Previous

# - Repeat Menu

Compose Message

1 –Change

2 –Listen

3 –Send

4 –Send to Group

5 –Send to Dist

6 –Set/Clear Urgent

7 –Set/Clear Private

* –Return to Previous

# - Repeat Menu

Select Dist List

1 –Select List 1 ---

15 –Select List 15

* –Return to Previous

# - Repeat Menu

Distribution List

1 –Select Another List

2 - Review List

* –Return to Previous

# - Repeat Menu

While Playing Msgs

1 –Change

2 –Listen

3 –Send

4 –Send to Group

5 –Send to Dist

6 –Set/Clear Urgent

7 –Set/Clear Private

* –Return to Previous

# - Repeat Menu

Page | 7

merge

Voicemail

Accessing the Voicemail Message Main Menu

Setting up your voicemail

box

Step

Action

Pick up the handset and press theMessage Key

Enter the Default Passcode ___

Enter a new 4-6 digit passcode at the Voice Portal prompt

Re-enter your new passcode at the prompt

Follow the prompts to record your Personalized Name Greeting by recording

your First and Last name. The voicemail box has now been initialized

Subsequent Use

Step

Action

Press the Message Key

Enter your new passcode

Press 1 to access your voice mail box

Follow the menu table to record personalized greetings and play messages.

Voice Messaging Main Menu

Key

Option

Play message (enabled with new or saved)

Record/Change Busy Greeting

Change No Answer Greeting

Compose and Send Menu

Delete ALL Messages

Voice portal Admin Menu

Repeat this menu

Page | 8

Record Your Personalized Greetings

The System has two greetings; Busy and No Answer. The default greetings will play until a personal greeting has

been recorded.

Busy Greeting Menu

The busy greeting will play when Do not Disturb is on or the Ignore soft key is pressed on incoming call.

To Record a Busy Greeting

Step

Action

Access the Voice Message Main Menu

Press 2 and follow the voice prompts.

Key

Option

Record new Busy Greeting

Listen to current Busy Greeting

Revert to System Default Busy Greeting

Voice Messaging Main Menu

Repeat this menu

No Answer Greeting Menu

The no answer greeting plays when a call is not answered

To Record a No Answer Greeting

Step

Action

Access the Voice Message Main Menu

Page | 9

Press 3and follow voice

prompts.

Key

Option

Record New No Answer Greeting

Listen to current No Answer Greeting

Revert to System default No Answer Greeting

Voice Messaging Main Menu

Repeat this menu

To listen to your

Step

Action

Access the Voice Message Main Menu

Press 1 to listen to messages. You are now in the *Play Messages Menu.

(See voicemail overview for more options)

Note: if there are no new or saved

messages you will hear the voice announcement indicating the status

Voice Mail Overview

From your Voice Messaging Main Menu you can play delete, or save these messages. From the Menus advanced

sending and group distribution options are available.

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